I've been going to AFP for over 13 years. My care specialist has changed three times. Care Specialists come and go. Its a revolving door. My newest care specialist stopped giving me my medication saying I didn't need the amount my last clinician gave me. Well I finally found a new psychiatrist and therapist that help my mental health more than this office ever did. The staff is also changing all the time. I wonder why. Usually the office staff is very nice. Currently looking for a new PCP. read more

If you want to get help and ameliorate your health problems, this is NOT the place for you. It is a completely different office now. In August 2022, the office was still very nice and had the most friendly staff with the most caring doctors and nurse practitioners you could find. Unfortunately, I wrote something that was a lot cleaner and organized than this, but it was deleted, and I am in too much pain to focus on writing that again. I have been dealing with a lot under unfortunate circumstances, and was not able to get in until January. I finally thought I was going to be treated right and I was going to be able to walk again. Unfortunately, no. They do not care. Recently After going to two visits, I received a letter that I was being booted from the practice within a month (ironic that the same day I received another letter on MyChart that another nurse practitioner was leaving the practice) even though I was not getting the proper help I am very very upset because I have been going here since I was about 15 years old, so I would say about 20 years and I was desperately hoping that I would finally be able to walk after three years. I cannot find another primary care for at least five months. Not one person had asked who the man was that called and canceled my appointments. I was literally stuck/held inside a house for almost3 years, my own house until somebody did something about the situation. I was not able to receive help for my health. The staff is now awful. Everything has changed. Everything. The receptionists are rude, you get hang ups and they show their true colors pretty easily. At my appointment with Courtney Tessani I had to ask her to look at back. She didn't once look at my legs or feet that I had told her were very swollen and I could not fit in my regular size shoes, I could not even fit in a shoe size that was over three sizes too big. She did not worry about my blood pressure that got to 220/110 and remained high while at the hospital. I told her would go a bit down briefly once I took my medication by 2 hours after taking it already would be through the roof again. She did not go for a quick two minute walk with me to see how the pain started and the other symptoms that happen when I am walking and standing, like the severe anxiety, dripping sweat, and how hard it is to breathe. She had nothing to say when I told her how weak my once in shape muscular body was now. She had nothing to say when I told her I couldn't even shower. Each time I will stand and end up sitting in there nervous how I'm going to get up and not fall; a mother does not want to have her kids see her like this, she doesn't want to have to call her 15-year-old son into the bathroom to help her up. After the first appointment, I got my x-ray and they told me I had some type of scoliosis, but they didn't think that would cause the pain I was having. But they never wondered or even talked about what the cause of the pain I was having was or could be. I had called after that and asked if she could order an MRI, and the nurse Zoe, who is supercilious and arrogant only, had told me her view on it..reminder, she is not a doctor. I had spoken with Dr. Tessani in the next few days at my appointment and I reminded her that in MRI and CT scan are very important steps to look into what the issue is for somebody who is in the pain that I am. I don't want any medication. I want to be able to walk again. I want to be able to stand up for more than three minutes, not leaning against something. I am not in my late 70s. I am 35 years old and this has been happening since June 2023. She said she was going to send something in for an MRI, I had called MtAuburn Hospital to book it a few days later and they are the ones that told me it was not approved which is shocking. But after I've been trying to speak with my doctor or any other doctors since February 20th (that day, they acted like they had no clue it was denied, which I know is false) I had to speak with Zoe again. She condescendingly talked over me the entire time and pretty much told me that the doctor wasn't going to order an MRI and CT and I had to remind her that between her and my last conversation I had seen Dr. Tessani and she did order it. After waiting longer, I had to speak with Zoe, again she was even worse if you can imagine and pretty much said that Courtney Tessani is not doing anything about the insurance not covering it because when she had ordered it, she basically said she did not think I needed it. So it goes to show you that Courtney Tessani does not care about my health, situation, and what she had sent in for the MRI showed that she did not care and pretty much told them that she did not think she thought I needed any further imaging or help. read more

I can't say enough about how much Elizabeth Myers, NP helped me and my menopausal symptoms. She is a wealth of knowledge, a good listener and made recommendations that made a huge difference! If you need help navigating your world during any stage of menopause- I highly recommend Elizabeth Myers! read more

Everyone here goes above and beyond, from the office staff to the providers. My conditions are not easy to manage, and everyone at AFP has done so much for me. They are life savers and I'm so grateful for all their care and support. The only difficult part about receiving care at this practice is the high turnover rate. It's hard to get close to someone who's helping you, and then have to meet someone new, but that is probably an issue everywhere in this field. read more

Fantastic practice. Emily is amazing and the other PAs I've seen, Kara and Sarah, are also excellent. Office staff is very patient and kind.

I made an appointment for a physical, filled out their online forms, took a day off work... Only to find out they didn't have my appointment, and were actually no longer taking new patients. They claimed they had removed their office from the Zocdoc booking app months ago, even though ***their own website still links to it***. Booking and keeping appointments is like the bare minimum for a doctor's office. Super unprofessional. read more

The worst doctors office I have ever gone too.... The front desk/medical assistants are the most unprofessional people I have ever seen in a medical facility. While waiting for my appointment I could hear screaming and fighting from the people behind the desk. Not exactly what you want from a doctors office. Do not go herez read more

I have been cared for by Dr. Kavanagh for several years now and she's wonderful, thorough and never in a rush. More recently I saw a nurse practitioner, Saijal, and she was fantastic! I'm very happy with my care there! read more

Excellent office. Run with efficiency and organization, by polite and helpful staff. The medical provider I see (Dr. Truong) is a caring, pleasant, knowledgeable, and thorough physician. It was an unexpectedly good experience for someone who has not sought a new PCP in 30 years. read more

good Dr. Morvai is very helpful and was able to help me and get me in right away. read more

I saw Sarah Rizzo for my annual physical exam. She is very professional, clear, and thorough. The staff also is very friendly and helpful.

I did not actually see a doc here but want to share the great customer service I received. I had an MD appointment with a doc at another practice with the same name as one of their docs. Their front desk associate was wonderful. She did not get upset when I continued to insist I had an appointment there. When we figured the situation out she graciously printed out contact info and directions for the other MD. I would recommend this office to anyone read more

I switched to Arlington Family Practice a couple of years ago and have had an excellent experience here. My PCP is Nan Meguerian, PA-C. Nan is incredibly compassionate, smart, and data-driven. I've also seen Michelle Zananiri, PA-C sometimes on Nan's day off. Both women are great. I used to go to another PCP in town, and she was unable to recognize my ME/CFS when I asked about it years ago. Michelle sent me to a rheumatologist who recognized my illness immediately. (I'm sure Nan would have done the same.) Now I'm on a path to more knowledge of my condition and possible treatment. Thank you, Arlington Family Practice! read more

I love my new doctor Erica Line-Nitu! Very helpful!! Tanya

On the plus side, the care is good. I have never experienced any slut-shaming there, which is more than I can say for a lot of medical practitioners. Years ago, AFP did employ a fat-shaming doctor who blamed a condition I was experiencing on my weight instead of the meds she herself had prescribed, but fortunately she's long gone. I am glad that Michelle (the homophobe/fatphobe reported by Melissa P.) also appears not to be there anymore. I should also note that the front desk was also super helpful and supportive when the HR idiot at my previous full-time job entered my birth date incorrectly. On the other hand, their computer system has been a mess for at least two years running. I face continual challenges in trying to get a scrip renewed that I have been getting at AFP for well over a decade. Either they call it in to the wrong place (I don't see why more than one pharmacy can't be listed in the system), or the dosage is wrong. The "prescription line" is not helpful, either. I don't want to get a new doctor, even though I now live an hour away, because the care is really good. But the issues with writing prescriptions constitute a major problem that ought to be addressed before a patient is seriously harmed. read more

The office staff is so under trained and rude on the phone/in person. When Michelle worked for this office I have nothing but great things to say about her and her overall care however when this new PA who called me back and office staff said that my 8 year old who has had a wet very persistent cough could not be seen until Friday mind you it is Tuesday saying that there same day sick visits are booked, not sure how that is because it's same day calls... Did not care that my child is sick we took at home Covid tests that were negative and i told them again it is bronchitis ( I am as well a nurse) they refused to give any type of antibiotics over the phone, so my daughter suffers until Friday ( my daughter has anxiety and does not do well at the hospital or urgent care) that was stated to them as well satel refused to give me the rude medical assistants name and refused to see my child any sooner. read more

I usually see Dr. Meyer here, and she is very nice and easy to talk to. As the name suggests, I think they see many more children than adults. But I like the fact that they have evening hours once a week (Wednesday). And I work in Waltham, so the location is pretty good. Sometimes you can find metered street parking, but otherwise there is a lot where you pay $1.50 to park. *Edit on 2/22/07* I hate to sound like a copycat of LC H., but I've recently been having problems with the office staff as well. Usually Dr. Meyer just faxes my prescription to Express-Scripts, and it's not an issue, but when you call the office to see if they can do it, they transfer you to the "prescription line." I have called back at least 3 times since then to leave more messages and ask them to fill the prescription. Getting a referral is just as difficult, and all I get is excuses and no call backs even when they say they will!! I haven't had an issue with Dr. Meyer though... read more

I used AFP from 1998-2010. They were a great office up until about 2006 or so. They had a terrific NP named Chuck who was everything you want a PCP to be - smart, courteous, patient, kind, expressive, etc. He left and they have had trouble replacing him. I think I've seen 3 different people since and none of them really impressed me.They misdiagnosed a sore throat. They could not draw blood once. Which is amazing to me. I give blood routinely and have never had trouble - I'm skinny with big veins. They sent me upstairs to a private lab to have my blood drawn. An older lady had it done in 2 seconds and asked me why I was even sent there. When I told her, she rolled her eyes. My wife got pregnant and we went to an OB who blew us away. I didn not realize some doctors could be so professional, modern and organized as this one. Spoiled, I decided to transfer our PCP away from Arlington Family Practice and found a better place. When I asked AFP to transfer our medical records over, they screwed up!! They did not send them the last year or so of records. Thus, my new doc was about to give me vaccines that I had just a few months ago! I realized that I had been billed for these vaccines by Arlington Family Practice, that is the only reason I was able to stop this. When I called AFP, their staff was cold and rude about this. They never apologized and just tried to get me off the phone as fast as they could. In short: AFP was a good practice, but in the last 5 years has really gone down hill. There are lots of better docs out there. Example: In my 12 years at AFP I *never* once saw a real doctor. At my new place, my very first exam was with a doc. read more

I first visited this practice under extreme stress- I needed a referral for an emergency oral surgery. Desk staff was very helpful and I had a great interaction with Michelle the PA who saw me. Because things went so well I decided to return to have a much over due physical exam and pelvic The exam didn't go so well. Michelle's attitude changed upon meeting my wife. Apparently lesbians are unwelcome at this practice. Michelle also was somewhat rude and uneducated about my diet (vegan) and my weight (slight grad school chub). I was told to get enough protein and lose weight. The closer it got to doing my pelvic the weirder Michelle got. Overall I was so uncomfortable I decided to forgo the pelvic and look elsewhere for a primary. The desk was busy as I left, so I assumed I'd settle the bill once it was sent. I was glad just to leave That would have been fine, but a month later instead of a bill I reviewed a notice threatening me with collections if I failed to pay my copay@&!$;!??? I'd never received a bill in the first place. Also, on the itemized bill I was charged for a pelvic that I never received. Oookay... I struggled within myself about yelping this visit, but I decided I should spare someone else a similar experience. Overall, I don't recommend this place unless you are a thin, heterosexual, omnivore. read more

It's a good thing the most of the doctors here are great, because absolutely everything about the front office needs to change. My first appointment I had to leave without being seen because they sat me in an exam room and never told the doctor I was there. I have been left standing at the pharmacy more than once because they didn't do a pre-auth for medications, and could not have cared less when I called to have it corrected. Couldn't be bothered to do it. Now the most recent, when I switched practices I called to have my records transferred. Was told to fax over authorization. Weeks later....still no records. My new doctor cannot refill meds and I now have to pay twice for an appointment because of the incompetence. There are great doctors here, but be prepared for the front end to drop the ball nearly every time. read more

I've been a patient of Dr. Meyer's for years. She is absolutely amazing & non judgmental. That's very important to me when seeing a doctor. She is fluent in spanish and will make you feel very comfortable during your appointment. They accept various kinds of insurance so people of all income levels are usually warmly welcomed. read more

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If you want to avoid a headache, dont go there. I went there only because it was open after 6PM. They ended up sending the wrong information to the insurance and charged over 1000usd only for a lab test (no doctor saw me). I called many times, but the front desk person told me it was not her mistake and so she didnt do anything about it. read more

Dr. Lena Lax has been my doctor for a while now and she's very attentive and knows what she's doing. Also everyone who works here is friendly and caring. It's a very family-oriented place and it's usually never hard for me to schedule an appointment! read more

Office staff clearly incompetent. Appointments made and then no one knows about them. Told files were sent but then they weren't sent. Requests for prescription refills that go off to some machine in outer space. Medical assistant jabs arm randomly in attempt to draw blood. IS Dr. Morvai still in charge? Clearly no one cares although they now have fancy head-set phones and other gizmos. read more

We're new here; hardly know a soul. So when it came time to find a doctor, you don't even have the luxury sometimes of asking around. This provider was listed in my insurer's accepted list, and had some good reviews elsewhere. They were also nearby, so seeing as how I only needed a basic checkup, I gave them a call, scheduled an appointment quickly, and dove in. So far, so great. Depending on how my followup goes, this might be five stars in my book. I had zero issues with the front office staff -- Nancy was extremely nice -- and my interactions with a PA and a doctor were exceptional. First off, I arrived early to fill out paperwork, but when it was time for my appointment, there was none of the usual waiting BS that we've all experienced in doctor visits all our lives. Joe handled the initial interview; he was professional and efficient in getting me through the survey questions. I then met with the PA Jameson... love this guy. Personable, engaged, everything you'd want from a health care provider. He made me feel as if he were genuinely interested in my health. Later I met Dr. Tomasi, albeit briefly, but the fact that a doctor would step in just for the purposes of greeting is (to me) very good business. People only go to the doctor when they need to, and it's of course a very personal experience. I felt at ease and came away impressed with AFP. Re the parking, it was $2 an hour across the street. Reasonable. read more

Very nice staff, and polite and knowledgeable doctors. Highly recommended. As a new clients, I called for an appointment and was able to be seen for just a checkup within a few days. read more

Great office, awesome doctor and extremely nice staff. Although I have only been comming here for a short period of time, I come back. That is saying a lot because I normally doctor hop. The last time I came here I saw the NP and she was excellent. They scedualed me the same day and my appointment was only 10 minutes. That is priceless to me, because who the hell wants to sit and wait for 45 minutes to get help when you are sick??? read more

Worst doctors office hands down. The staff is so rude, unprofessional and more concerned with doing their makeup than caring for patients. Not to mention their office staff has called in the WRONG prescription for me numerous times for a medication that I need daily. Most certainly changing my primary care doctor so that i NEVER have to deal with this office EVER again! read more

This practice has been the best it has ever been. They went through some staff changes and it has greatly improved. The nurse Joe, is amazing! I have seen this practice go through many phases, but one thing for sure, all the providers have always been great. I have been with Dr. Morvai for quite awhile and would not change. I would recommend this practice! read more

My first appointment was good. I met with a PA (not a Dr.) they were very thorough. However I did think the place is somewhat disorganized. My second appointment never actually happened. After arrival for the appointment, they informed me they had overruns and I would have to come back. After some thought, I decided not to return. They should be able to hold an appointment with a PA. My perception is that they are either too busy or too disorganized. read more

I had a very nice experience with Arlington Family Practice!The front desk was very efficient, got checked in very quickly and once I sat down I was already being called in by one of the medical assistants.The doctor I saw was very knowledgeable and came in right away for my appointment time. I definitely recommend this office they are very kind, hardworking staff and truly care about their patients. read more

I became sick while traveling abroad and I was saved by the kind support that Arlington Family Practice gave me during the trip. I called my doctor several times while I was away and she was very patient as we discussed my symptoms and options. She gave great advice on which medicines to take. If it weren't for her help, I would have probably stayed miserably sick my whole vacation! read more

I've been a patient for the past 3 years. Arlington Family has had it's ups and downs, I don't disagree. Recently a new LNP was added to the group, his name is Wyatt. He is absolutely wonderful. Not only does he care, but he takes the time to listen to your issues. I strongly recommend him to all. read more

i totally agree with most reviwes the front desk is so disorganized? Does Dr Movae exsist? I was supposed to see Dr. Myer saw her once in 5 years I went there after a fall long story short I walked out of the office on the pavement on my heal of a broken foot because they had nothing i mean nothing for me not even ice in the office. I agree the front offfice is totally incompanant. i am not surpurised Blue Cross has dropped them hopefully medicare will stop . Here is a perfect example of medicad fraud. Bob f wrote Run don't walk here wish i could have leslie michelson read more

Dr. Myers and Dr. Morvai are both great. I feel they are thorough and I have time to talk. Strangely, I too had a similiar cervical cancer incident with no follow up and I too under went a proceedure for it. I have had a lot of disappointment with the administrative staff there and Chuck the nurse practitioner. I noticed Blue Cross/ Blue Shield recently dropped them from their network and wondered why. I too have had difficulty with the refill line. I am now on day three of going w/o my prescription. I called this afternoon at 4pm to check on it and was berated by the receptionist for calling at 4pm when the office closes in "only one hour at 5pm." I left a message on the refill line hoping it may help and went to CVS with no luck -it was never called in. This evening I began to feel dizzy and sick since I haven't had my pills so I called the answering service for the office. They gave me the on-call # a Dr. Gruber. I called that # and got a voicemail stating his office hours. I guess I will be waiting another day. I have also had problems getting the office to update my address and new insurance info -this has been going on for 6 months now. Since they can't seem to figure out how to stop billing my old insurance (even though I've shown them my new card a few times, faxed it to them, and written letters about the change). Hence my bills get sent back unpaid and the letter alerting me to this goes to my old address. The administrative staff is really aweful. I did not know I had unpaid claims until I got a letter from a creditor. In terms of Chuck, I have had good interactions until recently when I was sick and went for a visit. I felt he belittled me and thought my symptoms were wimpy. He discouraged any tests and said I had a minor viral infection. Thankfully I pushed a little and it turned out I had mono. I am thinking about alerting my insurance co to all the problems. read more

I have been a patient at AFP since 1999. I used to see Dr. Meyer but she left last year:( In the meantime, there have been a countless number of PA's and NP's there. I'm not sure why, but they've all left, too. First it was Chuck, who was fabulous, who wanted something closer to his home--I understand that. Then it was the wonderful Katherine--gone! The lovely Ellen--gone! One right after another, they followed along. What's up with that Dr. Morvai? I only go in once/year for a physical and in the rare occasion I get sick, maybe one other time but please have some consistency! I decided to leave the practice because Dr. Meyer left and I'm really done with people who don't know me. Even if I got to know them, they'd probably be gone in a few months anyway. I am a clinician myself and work in a medical office. Our turnover is minimal. I'm not sure what it is about this place but NO ONE stays. read more

I've been a patient at Arlington Family practice for 2 years and have become increasingly frustrated with their poor performance. I have very simple needs as a patient requiring only a monthly prescription for a common sleep disorder which they can never quite get right - or get in to the pharmacy on time. The last five times I visited, the practice failed to follow through and submit my prescription to the pharmacy, leaving me in a situation where I get to the pharmacy after work and it's not there, which means a sleepless, miserable night for me and exhaustion the following day. Because I travel for work I have been left scrambling on the weekends trying to get their weekend call service to have the doctor call me to fix their mistake. The call center is horribly rude, the doctor won't call back, and the whole situation just blows my mind with the unprofessional, lax, sloppy, and rude service. I will be finding myself a new Primary Care practice because I can't put up with this sloppy and unprofessional group any longer. I've never written a bad review for anything on the web before this but I felt compelled to warn others about this group. Just don't even bother. read more

I have been very pleased with the service I have received at AFP. As an 8th grade teacher who spends a lot of time outside I have brought several interesting ailments to Dr. Meyer's doorstep... last year culminating with her quick catch of what could have been a serious case of Lyme Disease. They have a holistic approach with strong referral connections to specialists. As long as I live in the Boston area, I will only go to AFP. read more

I have been a patient of Dr. Morvai's since...Forever! Well, at least since she was part of Walden Medical Practice in Cambridge, working under Dr. Mahoney. Unfortunately, as her business blossomed her time commitments became increasingly smaller and I was frustrated having to wait months for appointment and then disappointed when she would only pop in and out with little "ME" time inbetween. I have been seeing Dr. Myers lately who is very senitive to my needs and is patient enough to sit through my problems and guide me with opinions. I still think Dr. Morvai is a great doctor, she is just "TOO" great for me! BUT i wouldn't go anywhere else, even if I have to wait a whole year for an appointment! read more

Since my previous review won't post, I figure I would start over again because this office deserves more kind words than I can begin to offer. I have been seen in this office for many years, and always received excellent care, but the way they care for my infant son makes this office and the staff a gem in the medical community. Scheduling is easy and flexible (the office is open late once a week to make it that much easier) the office staff is friendly, considerate, accommodating and extremely professional. I adore the nursing staff- hands down the best I have ever encountered. They are great with my son- taking time to engage with him, they are fantastic at answering questions, and when it comes time for shots they seamlessly do it at the same time to minimize discomfort to him. My husband selected the PA we see because he liked how he presented himself, and thus far it has been a fantastic choice. He is thorough, attentive and listens to us in great detail, all while being friendly and professional. This office is like a well oiled machine, and everyone is simply amazing. This is a place that makes you feel like you are a part of their family. They provide the greatest care possible, which is the most important thing for our son. We had opted to find somewhere closer to home, but we have been so impressed with the quality that we happily commute almost two hours to bring him to THIS office to see these exceptional medical professionals. read more