Very nice the teller was very helpful. Went to pay my bill fot Hughes. Which she help me out with…read moreit that's time to go is before lunch or after there was no line

From the owner: We specialize in financial wellness for all individuals in our local communities with competitive…read morebanking services. Unlike banks who make money only for their shareholders, we are not-for-profit. Therefore we can be very competitive with our loan rates and other products. This keeps more money in your pocket everyday. We strive to help our members financially thrive. We offer personal and business checking and savings accounts, auto loans, home loans, HELOCs, business and commercial loans, rewards credit cards and low rate credit cards, IRAs, Money Market Accounts, and Term Share Certificates. We also give back to our local communities through charitable donations and volunteer work. By lending a hand, we can lift the whole community. Compliance Note: We cannot discuss accounts, error disputes, billing error disputes, or credit report disputes on public platforms. Please contact us directly to discuss your accounts. Federally insured by NCUA. Equal Opportunity Lender.

Horrible bank - do not patronize. Employees poorly trained and don't comprehend or understand…read moretheir own technology, including Zelle.

Access, response, transparency the tellers don't really know what you're talking about the online…read moreor telephonic Customer Service is not very helpful and if you want to talk to the manager, it's very difficult to make an appointment apparently intentionally difficult

If you need only the simplest of services it is OK. BUT anything else that requires even the…read moresmallest amount of competence is well beyond there capabilitys. There mistakes have cost me enormously in time and money. They are so bad I now go to Tucson to do my banking

WORST BANK EVER!!!! go elsewhere!!!! and I am closing my account! You have denied my mobile deposit…read morefor the LAST TIME! Idiots!

For the first time the ATM screwed me out of my withdrawal. It said it was out of cash after it let…read moreme do a withdrawal. Remember that part. So apparently the branch is not affiliated with them. Even though they have keys to them & check to make sure there are no "error codes". I was told " I just checked that machine this morning & it has plenty of money in it. Still with all that I am treated like the bad child for even questioning why I have to wait 10 days to get my $40 back into my account. I proceeded to ask the baldheaded manager ( didn't get a name) what if I was one of those poor people that it was their last 40 to their name & had no gas to get to work, what then? He HAD ZERO EMPATHY & SAID HE WASNT GOING TO ARGUE WITH ME & WE ARE NOT ABOUT NUMBERS! WAIT! WHAT????? I WAS STATING A FACT & the last time I checked banks are all about numbers. I for most of my life was that person. Check to check. I would of gotten fired most likely had this of been a few years ago. I understand they have policies but they also have cameras that record everything. I have seen lots of people go out of their way to make a bad situation better for people but this WAS NOT IT! I've been to lots of branches since I've had the same account for YEARS & this was by far the worst in customer service. The bank teller I had to get another $40 from gave me attitude as well. Seems like she couldn't understand my frustration on basically loosing $40 of my money. Until it's put back in my account I will consider it theft from Wells Fargo

This is the worst branch service I have ever seen, in 40+ years of being a wells fargo customer,…read moreand the worst I have ever seen in a bank. PERIOD. 2 incidents stand out: 1. I was trying to open business checking accounts for my wife and I to use. We currently have a checking/savings accounts there. I spent 45+ minutes waiting for a banker to talk to me about opening the accounts. Once seated with him, he spent another 10 minutes going over accounts and features that I didn't want or couldn't use, before asking me what I wanted, a very basic business checking account for my wife and I. He then told me he wouldn't open an account because my wife's not with me, even though they have signature cards, ssn, etc all on file. He then told me to "go home, get my wife, and drive her down here" At a 50 minute drive each way on a friday afternoon where I already spent an hour to get to this point, he was not appreciative when I told him F*** off. I went to another bank and opened the accounts there. 2nd incident: 2 years later, the absolute next time I went in, I had to do a wire transfer. I was told the bankers were busy "all day long" and that I needed to make an appointment for the next day. TO DO A 10 MINUTE WIRE TRANSFER? They then told me to go to another branch. The manager here must be a total asshat, with no CS skills whatsoever.

Quality service, helpful friendly staff, clean lobby. Service Requested delivered promptly. A…read morevaluable service.

Be aware of credit card offers. I am a member with a Credit Card and I received a offer in the…read moremiddle of November 2025 that if I had $2,000 in charges from November 1 to December 31 2025 I would receive a $100 credit. I registered for the offer (Why I had to mystified me) and moved my auto pays from another credit card to this one and accelerated some payment due in January to meet this target. No credit posted. Call in late January and was told it would take a couple of months to post. Called again in March 2026 and was told I did not register and I was FUBAR! So much for Member are our Mission! Back To USAA.

Do not go to the Wells Fargo by the mall. I went in when my cd matured to transfer to another…read moreaccount. I was told that there were no bankers available and I should go to their other bank ( there were three bankers there. ) When I said I just want to transfer funds into my savings account she said no one could help me I told Ashley (manager) that I could wait for her to be available. She called the police and had me escorted off of the property. Officer Sandborn (i think) was very nice and respectful. Taking all of my money to another bank

Last Wednesday night I didn't get my card fast enough and the machine took my card - I drove around…read moreand went inside. The bank teller "seemed helpful" when she said that the machine automatically destroys the card and automatically replaces the card. That's only partially true - I've waited exactly one week - when I see no emails from Wells Fargo about my replacement card - i find out that they dont automatically my card and the liar behind could have actually put the request in for me She was too busy to actually help or be honest. Thank so very little!

Not so hot. Needed a document notarized. There's usually a…read moreperson to check in previously accepted appointments. Not so in this case. So, I went to the first available teller, explained my needs. She preceded to tell me that I needed to have my own witnesses, refusing to honor my request. I'm a retiree, new to SV. Gee, it was great to have my bank, an active client for 13 years, essentially tell me to 'go suck an egg' I ended up calling customer support. They affirmed that the teller was in error. If you're in a position to avoid this branch, do so.

They don't follow through on what they say. They hold your funds. I deposited on May 3 and they…read morestill won't let me have my funds on May 18 even if they told me yesterday that I could have part of them today. I need to change banks.

Opened a business account and was told I could transact - no access to wires. Has to call and spent…read moreover 10 hours in the phone trying to get a "wires application" through... So money in the account but no card as it take ten "business" days to transact, I had to drive two hours out of my way to get temporary checks as I travel and do business on the road in the southwest. Then I was told I would need to come back in the branch because the wires application was not submitted from the branch. Now I am 5 hours out from the closest branch. Two weeks of phone calls and branch visits and no progress on being able to transact. The digita banking team said they are working with branch to resubmit and maybe I can avoid driving 5 hours to do another application, however I am not very happy with the execution. Everyone is friendly, but the execution and management from opening a new account to using it has been far from a joyful experience. Chase or wells fargo could have me operating in less than 24 hours , but I wanted to support a local bank....

Worse bank in Sierra Vista. I do not recommend them to anyone. Seriously go elsewhere! Horrible…read morelazy customer service and outrageous rules on check cashing that no other bank deals with!!