The WORST! They can never be reached, every phone call goes to VM, and "mailbox is full" is the…read moreonly message. I have been trying to cancel a policy with them for two months. I don't even know if theyre still in business, as the phones never work. This is especially upsetting because the owner is/was a friend of mine, which is why I signed up in the first place (years ago. The Insurance Co. they are agents for (National General) is of no help. It's impossible to get an operator by phone, or website, as they simply refer back to this shoddy local agent, who are unreachable by phone!

Stopped by Hollywood Auto Insurance to get a quote on my insurance policy and was greeted by Ella…read more Her service was exceptional as she not only gave me a full layout of my options and was very informative about the details regarding the policies. She saved me lots of time and money. I would definitely recommend Ella for her great customer service and attention to your needs!

There are many insurance companies out there that will sell you anything just to get your business…read more Fortunately, dealing with John is not one of those type of companies. He explained what was my best interest. I have had many insurance brokers but he took care of business.

I have applied for a commercial insurance here in the past. Spent about two hours of my time giving…read moreall detail. Never heard back or received a quote.

Absolutely outstanding service!…read more I had a great experience with LA West Insurance Services. From start to finish, everything was handled professionally, clearly, and with real care for the client. Huge thanks to Jeanne and Sergey -- they are true professionals. They took the time to explain all options, answered every question in detail, and helped me find exactly the coverage I needed without pushing anything unnecessary. Communication was fast, honest, and very friendly, which is rare these days. You can really feel that they care about their clients and know what they're doing. If you're looking for reliable insurance service with people you can trust, this is the place to go. Highly recommended!

I have been working with Greg about a year now. He was a very good agent and he got me the best…read morerate. Out of all the agent I talked to Greg was the best agent to work with. Also, every time I need something he came back to me fast that's what we call service. I'm about to renew my insurance for next year. I don't think I will go anywhere else or look anywhere else. I think Greg he will take care of me. If you're really looking insurance for your fleet. Greg, he's the best option for you. I will recommend LA west insurance services. Arezki

Patricia has been so incredibly caring. I feel like I truly lucked out with her as my State Farm…read moreagent. She's gone so far out of her way to support me with my insurance and make sure that my policies are sustainable for me. She is attentive, informative, and I feel so grateful to have found her. Thank you Patricia!

Patricia is simply outstanding - both as a neighborhood agent, and a really Expert expert at…read moregetting us covered after what only can be best described as a slightly icky feeling mudslide of degrading service from our former primary insurer, who shall generally remain nameless, but covers all states... ahem. We have a mixture of residence, rental properties and a bunch of vehicles, including motorcycles, and getting coverage for properties that have these accelerating values in today's So. Calif. economy is crucial (particularly to our many mortgage and line of credit holders, who always remind you to keep up with the replacement costs for these places...and then keep reminding you... and then if you don't, will start procuring gap insurance to cover the increases in value...sigh.) We worked with one of her assistants, Estella, on getting all the various values, sizes, property descriptions, dates, times, account numbers assembled, and Estella is simply incredible at keeping all the facts and figures straight, as well as figuring out what was needed, missing, and where it all goes. Then once we had the whole financial picture built, Patricia explained what different options were available to not only get adequate (or superlative) coverage, but also presented options to fit our tight budgets for the rental properties. I remember working with State Farm on my previous house, and it was always a great experience. Having Patricia as our local representative and friend/partner/neighbor is above and beyond what I thought insurance was about. Not a single sales pitch or random quote was received (which we found annoying by other companies whose agents are often SPIF'd based upon number of outgoing quotes issued per month - not by number of actual policies sold.) On top of everything else, she took care of every outstanding detail from all our lenders to ensure everything got back on-track and in the end, ended up saving us about 10% less premium than our previous pile of undervalued policies, and had complete coverage to boot. We received service that deserves stars, awards or whatever other recognition is available because top performers like Patricia and her team are what all businesses should really strive to achieve. We'd all be happy campers if they were like this little gem of a business.

I would like to take back my previous review which I felt was a premature complaint. It was not…read morefair to this business , should've given it more time instead of reacting to change. My bad. Allen has been nothing but kind to me. Fast forward , I'm very satisfied , I did put in a claim , it was handled quickly and smoothly.

Sadly I have to give this review. They found me at fault for 2 accidents which were not my fault AT…read moreall. Then, they paid the other party out and my rates increased. Then, someone opened their car door into my car in a parking lot. They found me at fault for that and even paid out to the other party who claimed bodily injury (for opening a door into my car...?) Because of their lack of communication and care, I have 2 at-fault accidents on my record and am unfairly forced to pay so much more for my auto insurance for accidents that were not my fault. INCOMPETENCE IN DETERMINING FAULT!

If you buy insurance from these people you will regret it for the rest of your life. Very…read morejudgemental, rude, a rip off and full blown scam artists and they seem proud of it. Stay as far away as you can

Horrible people. Took me three months to cancel my insurance with them. No fax machine ?!?!? What…read morekind of insurance company are you ? A scam.... Take your money somewhere else.

As the saying goes, "You get what you pay for."…read more Aileen has been my insurance agent since she opened her business decades ago. The service that she and her knowledgeable staff provides is excellent and shouldn't be taken for granted. Expert experience matters. A recent tragic event involving a neighbor underlines that saying, "you get what you pay for". Just because you've been driving for years or own a car, doesn't mean you've acquired any meaningful knowledge of insurance coverages. Not all auto insurance policies are the same. Nor, is the level of service you'll receive when you need it most (after filing a claim). They're like comparing apples to oranges. He didn't understand what COMP, COLL, Med Pay, LoU (Rental Covg.), UMBI, UMPD were for or the dangers of buying "minimal State liability limits" (15/30/5). What are 1st party coverages vs. 3rd party coverages? Do "deductibles" apply to liability coverages? He didn't have the benefit of a licensed, experienced insurance agent counseling him. He tried to figure things out on his own and/or relied on unreliable advice. He bought insurance online. From hindsight, he recognizes he made a Big Mistake. Ever hear someone use this "buzz word", saying they've got "Full Coverage"? Well, that's someone who doesn't know what they're talking about. There's no such thing as "full coverage". Ask your "so called expert" what does that mean? They sell insurance for many things, but not everything. Plus, there are "exclusions" written in every insurance policy. (You know, that contract your expert never bothered to read, cover to cover.) Like most people, he shopped for insurance based on "price". He didn't realize that criteria alone was not enough. Buying the "cheapest" is like getting an umbrella made out of paper, which offers little protection when you need it. So now, he's a got a useless, totaled vehicle sitting on his driveway (had no COLL); has no temporary substitute vehicle, aka "rental car" to get to work (since his LoU coverage applies only to COMP, and doesn't apply to his solo vehicle collision); had no Med Pay to help pay for medical expenses (ambulance, emergency hospitalization, and recovery treatment) for himself and his passenger; and he'll probably get sued by his "negligent-free passenger". A belated "wake-up call" resulted from this auto accident. The current, average cost of a new vehicle is about $47k to replace and/or the cost to repair minimal property damage to another person's vehicle (plus, the additional expense of a similar rental vehicle, while it's in the body shop) can be thousands of dollars. Imagine if you're liable for a multi-vehicle collision. Having only $5k of Liability coverage for Property Damage is grossly inadequate. Learn from other people's mistake and not your own! Buy insurance from a reputable insurance agent.

Aileen, DJ and Joanna are one of the best teams I have worked with. They're always been there for…read moreme for auto gone condo policies. I can make a call and they work with me from small claim of $50 for car windshield repair to car accident. Thank you so much ladies for all your help The personal touch that you have with each and every client is what makes me sleep well at nights. I know that you will be there for me no water what. Jasmine (I do have to write another review with State Farm claims dept the issues and inhuman treatment in getting from them). The second review has nothing to do with my agent. I guess I can't do 2 review and I'm sorry Aileen for putting 2 starts you deserve 5 plus. (-and I revised it). The claim dept however with my condo water damage is a different story. From day one they're treating not as a victim but I don't know what. There was a water damage in my unit and water leaked to common areas. Restoration people came and out loud machines to dry it up and took my condo apart. I have no showers no restrooms no kitchen. I've been living like this since last Monday day 8. State Farm claims dept didn't get to my place until 5 days. They claimed they will have reports ready for fo on Friday but no. Weekend came and weekend went and nothing. I am left out on the street with my kids. 1st grader without basic humans needs. I contacted them 3 separate people as so " I need to move out I can't live here " they're respond " sorry we're still determining what's going on". Seriously. Isn't insurance there to ensure my safety ? Why am I paying for it not during emergencies for them to step up and give me a helping hand. I'm so disappointed at this time with the whole process for the condo claim that I'm speechless. I can go into details how discriminatory some of the employees were with me but I'm not going at this time. However I do want to mention that supervisor J was and is very good to me with updates and answering my questions. Regardless. with all insurance I pay for last 35+ years I would think I would have been able to at least be able to stay in a hotel for time being until things got figured out. So sad that humans mean nothing and $$$$ is what insurance companies are about. Thank you again Aileen for being there for me and my family. Thank you for that personal approach from you and Joanna and DJ. You ladies make everything I went through claims dept worth it.

Gareth & Theresa are the only agents we trust to handle our insurance policies! My husband and I…read morehave been working with them for years and are so grateful for their help. They have helped us with our personal and business policies and explained each policy in detail to ensure we fully understood our coverages. They also respond quickly anytime we have questions or inquiries!!

I was in the need of quality and comprehensive home insurance to proceed with the purchase of my…read morenew home... Gareth was quick, informative, available and completed all that was needed prior to the deadline. In a day he put 3 quotes together and had them to me via email, then was available by phone to clarify some things, and then sent another email breaking down the answers to all my questions. The experience I had was nothing short of excellent. I would tell anyone to give Gareth a call. This was my first dealing with Farmers, and if this is what Farmers is about...I'm all in for any insurance needs. Thanks again Gareth.