I rarely write Yelp reviews, but my recent experience with this agency was so shocking and devastating, that I feel obligated to post my review as a fair warning to the other consumers. I was referred to them, specifically to Janna, by a client of mine who purchased an auto insurance policy through them a while ago. One of my client's vehicles was involved in a minor accident so we just needed an insurance info so we can file a claim. My client was out of country so she asked me to handle this matter on her behalf. I contacted Janna to get my client's insurance information, and the only thing I essentially needed was a policy number and a name of the insurance career. Janna's reaction to my request was absolutely weird - first she stated that my client's insurance policy was recently cancelled and there is not much she could do for me. Then she started interrogating me with the questions regarding the accident itself still not providing any information I was calling about. I explained to her that I was just merely calling to get a policy number and nothing else, and it was up to the insurance company to determine the rest, but she just would not listen. This lady was extremely rude to me - all of the sudden she STARTED YELLING at me with no reason, INSULTED me and finally HUNG UP. I called them again and was trying to explain the whole situation, but they HUNG UP on me for the second time! I am still puzzled why a mere request for a policy number caused such inadequate reaction of the insurance agent who makes her living by selling these policies?!!! This is the first time in my life I encountered such unprofessional behavior and total lack of any business ethics! In any other situation I would just let the whole thing slide by and forget about it, but when a business representative yells at me and hangs up, I feel obligated to take an action. I am going to file a formal complaint with the California Department of Insurance to request a disciplinary action against them. I understand that we all sometimes overreact, however there are definitely certain boundaries that a business representative cannot cross if she cares about her business reputation. So, that being said, I highly recommend you to stay away from them - just take an extra time and find another agency. I am sure that there are a lot of other insurance brokers who, at a bare minimum, will treat you with respect and courtesy. read more

I rarely write Yelp reviews, but my recent experience with this agency was so shocking and devastating, that I feel obligated to post my review as a fair warning to the other consumers. I was referred to them, specifically to Janna, by a client of mine who purchased an auto insurance policy through them a while ago. One of my client's vehicles was involved in a minor accident so we just needed an insurance info so we can file a claim. My client was out of country so she asked me to handle this matter on her behalf. I contacted Janna to get my client's insurance information, and the only thing I essentially needed was a policy number and a name of the insurance career. Janna's reaction to my request was absolutely weird - first she stated that my client's insurance policy was recently cancelled and there is not much she could do for me. Then she started interrogating me with the questions regarding the accident itself still not providing any information I was calling about. I explained to her that I was just merely calling to get a policy number and nothing else, and it was up to the insurance company to determine the rest, but she just would not listen. This lady was extremely rude to me - all of the sudden she STARTED YELLING at me with no reason, INSULTED me and finally HUNG UP. I called them again and was trying to explain the whole situation, but they HUNG UP on me for the second time! I am still puzzled why a mere request for a policy number caused such inadequate reaction of the insurance agent who makes her living by selling these policies?!!! This is the first time in my life I encountered such unprofessional behavior and total lack of any business ethics! In any other situation I would just let the whole thing slide by and forget about it, but when a business representative yells at me and hangs up, I feel obligated to take an action. I am going to file a formal complaint with the California Department of Insurance to request a disciplinary action against them. I understand that we all sometimes overreact, however there are definitely certain boundaries that a business representative cannot cross if she cares about her business reputation. So, that being said, I highly recommend you to stay away from them - just take an extra time and find another agency. I am sure that there are a lot of other insurance brokers who, at a bare minimum, will treat you with respect and courtesy. read more

I rarely write Yelp reviews, but my recent experience with this agency was so shocking and devastating, that I feel obligated to post my review as a fair warning to the other consumers. I was referred to them, specifically to Janna, by a client of mine who purchased an auto insurance policy through them a while ago. One of my client's vehicles was involved in a minor accident so we just needed an insurance info so we can file a claim. My client was out of country so she asked me to handle this matter on her behalf. I contacted Janna to get my client's insurance information, and the only thing I essentially needed was a policy number and a name of the insurance career. Janna's reaction to my request was absolutely weird - first she stated that my client's insurance policy was recently cancelled and there is not much she could do for me. Then she started interrogating me with the questions regarding the accident itself still not providing any information I was calling about. I explained to her that I was just merely calling to get a policy number and nothing else, and it was up to the insurance company to determine the rest, but she just would not listen. This lady was extremely rude to me - all of the sudden she STARTED YELLING at me with no reason, INSULTED me and finally HUNG UP. I called them again and was trying to explain the whole situation, but they HUNG UP on me for the second time! I am still puzzled why a mere request for a policy number caused such inadequate reaction of the insurance agent who makes her living by selling these policies?!!! This is the first time in my life I encountered such unprofessional behavior and total lack of any business ethics! In any other situation I would just let the whole thing slide by and forget about it, but when a business representative yells at me and hangs up, I feel obligated to take an action. I am going to file a formal complaint with the California Department of Insurance to request a disciplinary action against them. I understand that we all sometimes overreact, however there are definitely certain boundaries that a business representative cannot cross if she cares about her business reputation. So, that being said, I highly recommend you to stay away from them - just take an extra time and find another agency. I am sure that there are a lot of other insurance brokers who, at a bare minimum, will treat you with respect and courtesy. read more

I rarely write Yelp reviews, but my recent experience with this agency was so shocking and devastating, that I feel obligated to post my review as a fair warning to the other consumers. I was referred to them, specifically to Janna, by a client of mine who purchased an auto insurance policy through them a while ago. One of my client's vehicles was involved in a minor accident so we just needed an insurance info so we can file a claim. My client was out of country so she asked me to handle this matter on her behalf. I contacted Janna to get my client's insurance information, and the only thing I essentially needed was a policy number and a name of the insurance career. Janna's reaction to my request was absolutely weird - first she stated that my client's insurance policy was recently cancelled and there is not much she could do for me. Then she started interrogating me with the questions regarding the accident itself still not providing any information I was calling about. I explained to her that I was just merely calling to get a policy number and nothing else, and it was up to the insurance company to determine the rest, but she just would not listen. This lady was extremely rude to me - all of the sudden she STARTED YELLING at me with no reason, INSULTED me and finally HUNG UP. I called them again and was trying to explain the whole situation, but they HUNG UP on me for the second time! I am still puzzled why a mere request for a policy number caused such inadequate reaction of the insurance agent who makes her living by selling these policies?!!! This is the first time in my life I encountered such unprofessional behavior and total lack of any business ethics! In any other situation I would just let the whole thing slide by and forget about it, but when a business representative yells at me and hangs up, I feel obligated to take an action. I am going to file a formal complaint with the California Department of Insurance to request a disciplinary action against them. I understand that we all sometimes overreact, however there are definitely certain boundaries that a business representative cannot cross if she cares about her business reputation. So, that being said, I highly recommend you to stay away from them - just take an extra time and find another agency. I am sure that there are a lot of other insurance brokers who, at a bare minimum, will treat you with respect and courtesy. read more

When I moved to the CA, Los Angeles area, I needed to find a local insurance company that would provide quality renter's insurance without having a high premium, My apartment complex required that my renter's insurance cover $100,000 in damages, and proof of my policy must be provided, I had had good experiences with home insurance when in another state, so I called the local office to hopefully find a cheap quote. The LA west insurance representatives were very attentive to my needs, knowledgeable in their services and quick to answer any questions that I had. They offered discounts if I used their insurances services for my vehicle, and with the added bonus of a cheaper rate if I avoided accidents. The representative took my contact information and promised to give me a call within a few hours with a quote. I was very surprised that not only did the representative call within the hour, but they had my renter's and vehicle insurance quotes at the ready. It wasn't necessarily cheap insurance, but the rates were fair and reasonable. The deductibles were standard and my total premium if paid in full was right around $450. The renter's insurance with the aforementioned $100,000 coverage was $357 for the entire year. I've had other insurance companies but I would be quick to state that La west insurance is in my opinion, the best insurance company if you're looking to combine policies. I appreciate the discounts, the accident forgiveness and the cheaper rates if I drive safely. There premiums are fair the representatives are knowledgeable and they have a very human quality that I appreciate the local office sends birthday and holiday cards. It doesn't change the amount of money that I pay but it does make me feel noticed and cared about. All in all, I couldn't happier. read more

Dear Liana I wanted to take a moment to express my utmost appreciation for the outstanding service you consistently provide as my commercial insurance agent. Your commitment to excellence and dedication to meeting my business's insurance needs have not gone unnoticed. From day one, you have proven to be an invaluable asset to my business. Your knowledge and expertise in the commercial insurance industry are evident in every interaction we have. You have a remarkable ability to understand the unique requirements of my business and tailor insurance solutions that provide comprehensive coverage while keeping costs in check. I also want to commend you on your outstanding customer service. Your friendly and approachable nature, coupled with your ability to explain complex insurance concepts in a clear and concise manner, make it easy for me to understand and make informed decisions. Your genuine care for my business's success shines through in every interaction we have. I am truly grateful to have you as my commercial insurance agent. Your remarkable service has not only provided me with peace of mind but has also helped protect my business's assets. I wholeheartedly recommend your services to anyone in need of commercial insurance expertise. Warm regards, Davit Gevorgyan read more

I am in trucking business since 8 years and have my own company since 3 years and we never worked with someone this professional and dedicated to there work.My agent is lilit and she is the best.all my previous agents were never pickup calls and never replied to my emails whenever needed.but after we started working with lilit she never misses any calls or email.she even help us on weekends no matter whatever the time.not only she gave us the best quotes for our trucks but also got us good discounts and helped us get our loss runs from our previous agent(from whom we were trying to get my loss runs for 1 month).If you want good insurance quote for your company and want to work with who really cares about your time and money we recommend you try these guys read more

Here's a glowing review for Greg at LA Western Insurance: "I can't recommend Greg at LA Western Insurance highly enough! His customer service is truly exceptional, and he goes above and beyond to ensure his clients get the best rates possible. Unlike many agents out there, Greg genuinely cares about protecting you and your business - he takes the time to explain everything, making sure you're not taken advantage of and locked into the lowest rates available. With years of experience in the trucking industry, I've never met anyone as dedicated and knowledgeable as Greg. If you're in the market for insurance, do yourself a favor and go with someone who treats you like family and always has your best interests in mind. Thank you, Greg!" read more

I honestly believe, with God's help and Emily's hard work, I wouldn't still be in business without her. I reached out to her last minute, and she stood by me and my company the whole time. There are so many reasons I love working with Emily. She always picks up the phone and stays calm positive even when things are stressful. She's respectful, professional, and always gives her best. Emily always checks in and makes sure things are going well. If there's a problem, she does whatever it takes to fix it. She's the best agent I've ever worked with. She's loyal, kind, and works really hard. I'm so thankful I met her, and I hope all my friends get to work with her one day too. read more

I had an amazing experience with L.A. West Insurance Services. The entire process was smooth and stress-free from start to finish. A special thanks to Greg for his outstanding support--he was very professional, patient, and explained everything clearly. Their customer service is truly top-notch, and they really take the time to make sure you get the best options. I felt valued as a client and appreciated the attention to detail. Highly recommend L.A. West Insurance Services to anyone looking for reliable and excellent service! -- Sohi Freightline Inc. Thanks and Regards. read more

I called David over a year ago to assist me with my Commercial Insurance for my Limousine Company. I had been given the run around from my other Broker and they did not do their due diligence in obtaining me the best rates possible. Not only did David do just that he made it happen quickly. He has since provided me with prompt and courtesy service since. If you are looking for a Broker contact David at LA West Insurance and give him an opportunity.. you will only regret not doing it sooner. I have already referred some associates to him. Marshall Wallace read more

I recently switched to la west for my commercial auto insurance, and I couldn't be happier with the experience. Tiko provided me with an excellent quote that was not only competitive but also offered great value for the coverage I needed. The process of switching was seamless, and their customer service team was incredibly helpful in answering all my questions. It's clear they prioritize their customers and work to provide affordable yet comprehensive policies. I highly recommend them to any transportation company or to anyone looking for reliable auto insurance! read more

I got words that could compensate and appreciate the countless efforts Mr. Greg has done to our family Trucking Company. He is a legit person and if you are looking out there for commercial trucks insurance do not waste your time to go to others who will corner you first to earn your business and then bump up your premium, come to Greg a SOLID person, with great communications and honest words upfront. You will not regret working with Greg. Again Thanks Greg for helping us. Swift Falcon Transportation Owes you so much. read more

This place is a jerk. They don't know what's the customer service. Please when you hire an employe first train them how to speak with customers. Specially the lady name Janna she so rude and she can't handle the customer and customer needs. Today we called to make a payment she told us that right now she can't do anything she's by herself and she has a customer and wile a talking she hung up the phone. Which is very unprofessional I don't recommend this place specially If they have rude and unprofessional staff. read more