This guy should not be in business. I took a mantle clock in for repair, and when I got it home,…read morethe chimes did not work properly. After a close inspection of the clocks inner workings, I suspect he swapped out the clock mechanism and replaced it from another clock. I returned to his messy shop to voice my concerns about the chimes, and he started yelling at me and said they were factory set and could not be changed. DO NOT TAKE YOUR CLOCKS TO THIS MAN UNDER ANY CIRCUMSTANCES! Vern Miles

BUYER BEWARE!!! I…read morecompletely agree with all other negative reviews I read here and elsewhere. My mistake was I did not take the time to read the reviews for his clock repair shop before taking him my 2 cuckoo clocks to repair, so my bad. Had I done, I would never have taken it there which is why I am spending the time to put my review here for others to benefit from. There was many red flags I saw from the start which should have made me shop elsewhere to get my clocks in working order. RED FLAGS: 1) Unkept: The shop in his garage was messy with most things looking old, out of repair and garbage littered the floor. 2) Rude: He spoke rudely and impatiently to a customer before us while we were in his shop waiting to talk to him. 3) High Price: He wanted $280 per clock to oil and clean them and get them working. The clocks are only worth about $135 each (quoted by another clock repair guy) but we settled and agreed to pay $500 for both clocks ($250 each) since they were family memorabilia for us. Further, he requested cash payment since he doesn't deal with VISA or cheques. On later thought, maybe they leave a paper trail incase anyone takes him to court. There was no written contract or receipt given upon pick up so it would not stand up in court anyway. We just had a verbal agreement to make them both work with no "surprises" in cost if he found other issues with the clocks beyond cleaning, oiling and bellow replacement as discussed with him before he started. 4) Shody job: Five days later he phoned and said the clocks were ready for pickup. Upon first inspection, they ticked and worked fine on his shop wall. I moved the hands to make sure the door opened and the bird came out on the hour but they didn't work properly on one of our clocks. He offered no explanation as to why that was not repaired. I also asked if they kept time properly and he shrugged his shoulders and said "heh" to both questions. 5) Deceitful: The right-hand cuckoo chain did not pull properly since the gears were messed up and too tight he said from owner force/abuse in pulling it. We didn't know that until we got it home and hung it up and tried to pull the chain, noticing it was seized in the gears somewhere. I couldn't check it at the shop because he had the cone weights pulled to the top under the cuckoo so there was no way I could see if that pull chain mechanism worked. Once we could see they were ticking fine, he quickly took them off the wall, wound the chains around the clock and put them in the boxes to end any more inspection. 6) Greedy: After the clocks were boxed, he eagerly said, "Where's the money?" He quickly took it, counted the cash and put it in his pocket. 7) Poor PR: I phoned him to ask about about the chain pull gear not working properly and he said it was ruined by someone who must have pulled too hard, stripped the gear making it tight. He had agreed to fix all problem with the clock with no extra expense so when I pointed this out to him, he yelled, "what do you want from me" I said to stick to the agreement and make the clock work properly. At this point, he hung up on me. I phoned him back 10 minutes later, after recovering from the shock of being yelled at and hung up on, but he didn't answer of course because he knows he's in the wrong and being deceitful and rude. I left a message to call me back and resolve the issue but he didn't call back. The one not working was my mother's clock so she called him the next morning for solve the problem. He was aggressive with her and answered rudely then hung up on her once she requested a refund. DO NOT MAKE OUR MISTAKE - THIS IS A WARNING SHOP ELSEWHERE! Clive and Audrey

I've taken a number of pieces to Francis for jewelry repairs and been very happy with the customer…read moreservice, advice and quality of the work.

We had the best experience getting our engagement ring here! We found a gorgeous 2.5ct radiant cut…read morediamond at a really fair price, and the whole process felt so easy and comfortable. The private setting made the whole process feel so comfortable and exclusive, like it was just about us. No chance to get this anywhere else! Stanka made us feel right at home, and Rafael (the owner) really went the extra mile to make everything work out perfectly. Couldn't have asked for a better experience! Unbeatable Advantage: They can adjust the ring size in 30 minutes and have a workshop right in the shop!!!

My 14K wedding band had been resized a couple of times with the result that it was stretched so…read morethin that it had split and the back side had worn very thin. Kim expertly rebuilt the back half of the ring and created a perfectly seamless joint with the front half. The ring looks as good as it did when bought from Birks in 1978. Thank you, Kim.

Conveniently located in the downtown area of Victoria, BC; this Jewellery stop is accessible by car…read more(metered street parking) and bus (stop 1/2 block away). Looking in from the street, one could imagine that this is a high fashion jewellery store with some steep price tags. Surprisingly, everything in there is reasonably priced to fit anyone's budget. I myself am not someone who is big on wearing or buying jewellery, however after experiencing Raul's (the co-owner) passion towards hand-crafted jewellery from around the world, the stories behind each piece, the details & uniqueness... even I left this store with a couple sets of earrings for a lady friend. This jewellery store is bright, clean and laid out in a easy to browse manner so you don't miss any original pieces. I would highly recommend this jewellery store to anyone who likes buying items were they know they'd be one of the only person wearing it. And as a male who's not huge into jewellery, this is a place where you can make a purchase (as a gift) feeling confident that it'll be well received for the lucky someone you intended on giving it to. If you're a lady, you can expect to spend a significant amount of time in here deciding on which piece you really want! Better yet, just get both/all of them! They'll look fabulous on you ;-) There are even 2 games you can play with Raul in an attempt to get a percentage off of your purchase. Good luck; you'll need it!

An amazing little shop. Impressive array of jewelry pieces from around the globe. A GOLD STAR for…read moreJewelry for the most discerning of buyers. Owner operated. Knowledgeable and extremely helpful staff. A must stop shop for jewelry lovers when visiting Victoria B.C. Canada.

My watch is repaired. The did the rotor, CTR, battery, cleaned contacts, gaskets and an H2O test…read more The watch is so shiny I thought they replaced the sapphire crystal. The clasp works better and the chronograph is set properly. Thanks for nothing from Barclays. I got all the work done I wanted at Sears.

Took my gold bracelet to Barclay's to be repaired.It needed four links removed and the clasp…read morerepaired.The estimate was $200 which I felt was excessive.Took the braclet to DeGoutiere and it cost $75

When it says $$ for pricing, it means it. This isn't a place for souvenir rings. But the owner was…read moreSO kind. If you need a wedding ring and want customer service, this is the place.

I absolutely love this jewelry shop! I have bought at least 4 to 5 rings here over the years and a…read morecouple of pairs of earrings. Russ is wonderful and he has beautiful items for sale. We try to visit the shop every time we are in town!

The folks here are extremely helpful and kind. Thank you so much for your help! I appreciate it!read more

My partner took me on a date to bead world during my short trip to Victoria. The selection of beads…read moreis impressive, and they are all organized very well. We spent about an hour picking individual beads for our matching bracelets and putting them together. The workers helped us create a more complicated closure on our bracelets for about $4 each (it is worth it to be able to slide the strings to tighten and un-tighten the bracelets!). Each bracelet costed us almost $12 which is a small price to pay for one of my favourite souvenirs and a fantastic date!

I can't thank the jewelers enough! Very highly recommend. When my wedding ring was stuck on the…read morewrong finger they were able to quickly remove it without cutting it off after I had tried for several hours. They even cleaned/polished and provided me with a new silicone sizing coil. The Seattle location is absolutely beautiful - you can actually see the jewelers working on pieces in the back. Be prepared to spend at least an hour looking at everything! Thank you, thank you, THANK YOU!!!

We worked with Sasha to have a custom engagement ring made for my daughter-in-law using diamonds…read moreand sapphires from my mom's earrings. Sasha was wonderful to work to with and kept us up to date throughout the entire process. The ring turned out beautifully and will be a treasured family heirloom for years to come. Thank you

In Victoria, B.C. I bought a Tudor P01 watch that they had in stock. Was welcomed into the store…read more Shown the Tudor line. was offered various relevant suggestions. processed my purchase quickly. thanked me for my business. I will return for my next Tudor watch purchase.

i was buying a gold strap for my vintage Rado Ana Janosi was…read moreso amazing, very professional and very welcoming. so if you wanna buy in Lugaro Victoria I highly recommend :) Ana. best jewelry store :)