When I go in person to social security I get good service with a wait as it is busy. Be patient!read more

I thought it was so nice to have an agent call on a Saturday, but Tiffany was RUDE and would not…read moreallow me to speak. Abhorrent customer service in addition to terrible policies makes this review show much need for improvement. As a former government employee, I am truly disappointed by the treatment I received today.

This place is hit or miss. On the phone I often feel like the folks are annoyed that I called. The…read morelast couple people who helped me though were awesome. In person I got someone pleasant. The guards are friendly and the place was clean. The main complaint I have is the heat and the smell. The waiting room is small. When it fills up it gets really hot. And like today, a warm day, it was pretty gross smelling. Something between a urinal cake and a port-a-potty.

This office is very unprofessional at handling calls that I truly thought The person working here…read morewas a fraudulent person out to get my social security information just by the way he answered the phone. No thanks, I'd rather sit on hold for 1+hours with the 1-800 line.

Called on 12/29 to make an apt after not being able to do so online and waited 1hr on the phone…read morejust for someone to finnaly answer and then hang up on me as soon as they got on the line I called back again and waited an hour and ten minutes just for the lady to be snappy and rude for just answering basic questions ( that's her job) and then asked me to call back when I had all the necessary information to call back (which I totally understand) Called back a third time with all the necessary information ( an hour and a half wait) only then for another lady to answer and when she asked why I wanted an apt the lady told me that I should refer to their website and when I said I looked wasn't able to find the answer she said she would be able to explain it to be over the phone rather than giving me an appt and when I mentioned I rather to be able to do it in person as there would be questions with the entire application process she said she would not be able to schedule me and apt and then hung the phone up on me! I really don't ever take the time to write reviews but this got my blood boiling. I am sure I will be able to find the answers and get outside help to make sure benefits are filed properly but it's unacceptable that you can't easily make an apt online and then have the workers refusing to give people the help they need. Let alone the poor attitude from everyone helping today, you could feel the hate for their job through the phone .

It's incredibly impressive how utterly dark, I mean like close your eyes at the bottom of the sea…read moredark, they can make this little parking lot and have it still be a spectacularly a nice day beyond the exit doors. The social security administration has no phone number to call. When you walk into the building there is a very nice guard who tells you that you can take a number and then he powers down. Like, "Yea, sure, you can live here until we close." Right on brand, very cold, kindless place. The DMV isn't too bad anymore, maybe this place could rebrand like that too.

There is no more walk in or appoints in the office now. All telephone appointments. Took a month in…read morethe waitlist, then another month for the appointment. Then they didn't call. Lied in a note that they called three times, but there is no record on my phone. And I have to call the national line to get a referral to the local office that failed to call. Took another hour on the phone. Looping phone trees for you to guess the magic words to get to an agent. And the agent you get is an asshole. Extremely rude and unhelpful. Talks down on people. Department of Government Efficiency my ***. The government has never run more inefficiently

I received a phone call from SS who said they could not approve starting my SS payments because my…read moreState of birth did not match my approved Medicare information. I was instructed to go downtown with my original birth certificate and drivers license. When I got there, the security guard informed me that Seattle started a call-in requirement for appointments this week and gave ne a phone number to call and a QR code for their web site. There is no way to request an appointment on their web site. After a long phone tree, the robot said the on-hold wait time was "over 120 minutes." That could mean "not today." I will try again at 8:00 AM and see if "over 120 minutes" means over 8 hours. I have spent over 2 hours today to get this far.

The worst service ever. I have been waiting in the lobby for over four hours to get my turn to get…read morethe name on my social security card. I could not get it done on the phone or online. Scheduling an appointment will take around 60 days to have one. The place is so full of people. Many are so sick. It's is the perfect place to get diseases. The disgusting Oder is another story . I feel bad for the security lady being here all day and maintaining her good attitude. I will give this place minus 1000 if I could. Most service windows are closed too. The worst ever.

I just got off the phone appointment with Miss Martinez and just wanted to say what a wonderful job…read moreshe did! She made the whole process seem so easy and smooth! Thank you again Miss Martinez you are doing great and I appreciate you and your help! The world needs more people like you! Kathy R

As long as you have an appointment it goes smoothly! The lady we met with was patient and answered…read moreall of our questions. The security guys were super nice and helpful with getting us checked in. All around good experience.

If You Give This Place Anything More Than 1 Star Only Because You Got To It's Obvious You've Been…read moreBribed Or paid By Far The Worst Unprofessional Company Place I Ever Came In Contact With And I had An Appointment When I Got There I Waited about 5-6 Minutes The Lady Called My Name I Went explained My Situation The lady Was super rude I Told Her my Husband Was bringing The Rest of The Paper Work Up Stairs (MindYou Theres a Whole Elevator) she Didn't even give him a minute telling me my appointment is 10 minutes I said I hadn't even been sitting in the chair for 3 She Tried To Argue And Continue To Tell Me bout the 10 min appointment and I could take another number and just wait in the lobby.......... Just Really Rude unprofessional So I Asked To speak With The Manager Because At This point I Was very Upset Plus I'm pregnant...... it Took Entirely Too Long To Even Speak With The Manager I Jss Walked Off Crying Upset Because My Pregnant Emotions Kicked In an I Was Over The Entire Place!

Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals…read morewith appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable.

There was a Latino man--dark-complexioned with a thin mustache--who refused to help us simply…read morebecause the person accompanying me (who needed the service) didn't speak English. He muttered to his coworker, "Anyone who comes here is obligated to know English." Since I speak English, I understood him and asked, "Why do you say that? We requested an appointment with a Spanish-speaking representative, and there are plenty of signs in Spanish here." In the end, he sent us back to the waiting room and told us to wait while he attended to someone else; more customers kept coming in, but we weren't called. We ended up missing the appointment... and felt discriminated against by someone of our own Latino background. We returned nearly 16 days later, and this time we were assisted by a white American man who didn't speak Spanish but was incredibly kind and respectful; he helped us wonderfully with everything, and the process took no more than 10 minutes

A center that mixes research and policy! It is also a LEED certified building so just looking at it…read morefrom the outside is great. It has a green roof and green water recycling in its bathrooms. You need a key card to get anywhere in the building other than the first floor. If you are going to visit someone there or have a meeting, make sure that they meet you in the lobby. The secretary in the front never seems to get a hold of the office or tries very hard to figure out where you are going.