1. Arrate Law Firm

    1. Arrate Law Firm

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    Arrate Law Firm

    5.0 (2 reviews)
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    Jaensch Immigration Law Firm, PA

    Jaensch Immigration Law Firm, PA

    3.5
    (2 reviews)

    Just recently dealt with them and could not be more satisfied with the entire experience. If you're…read morelooking for an immigration law firm, you'd be crazy not to go here! Their communication was always timely and they made sure every step of the process is done and done well. You won't feel unprepared for anything because they do a great job at answering questions and letting you know what to expect and how to deal with it. Because of them, I was able to get my green card. These guys know what they're doing.

    The services offered here are good and as expected. The…read morebiggest issue we had with them was their extremely poor costumer service. We used them two years ago and this year we returned for a green card renewal. There was confusion between my husband and one of the paralegals that resulted in us losing $300, in big part this was due to a mistake on our side and also misinformation from the side of the front desk ladies and their paralegal Veronica. When confronted with our complaint, she was quick to become defensive and rude; as soon as I stated that I was gonna send a written complaint she became even more defensive saying "I don't have to talk to you, this is not worth my time.." and proceeded to hang up the phone. In my opinion, the one most important thing a business shouldn't do, is hang up on clients no matter what. I could've dealt with her bad attitude as long as she was willing to talk to me, but hanging up on someone takes it to another level. We physically went in there to make a verbal complaint, and we did not receive as much as an apology for their poor costumer service. If you have immigration needs, this place can help you, but don't expect to be treated respectfully if you are to encounter any problems with their front desk or their paralegals.

    Arrate Law Firm - immigrationlawyers - Updated July 2026

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