I cant praise this shop enough! After taking my Ram Promaster to another shop, Alamo was…read morerecommended by Top Tech. The guys at Alamo inspected my transmission, found the problem, and wanted to try and rebuild for me. I insisted on a new transmission as it seemed the issues were just too much. New transmission installed and my van now runs like a charm! THEN, I spot a new leak in my tire well. Transmission??? I take it back ticked-off but no, its my Rack-n-pinion. This van sat for 5 years and now that Im fixing it up, its just snowballing. Alamo fixed the Rack-n-pinion as well with new parts. Didnt hose me on the price either. If you can get in (theyre pretty busy), youre in luck.

You could improve by training your staff how to properly install a hitch. They totally messed up my…read morebrake lights ...did not wire correctly!! Do NOT recommend this place.

They did a thorough inspection and helped me prioritize the most urgent repairs. When I picked up…read moremy car, Isaac and Andrew took 40 minutes out of their day to show me my old, worn-out suspension parts and educate me on what to look for and how to maintain them moving forward. Their willingness to teach me gave me valuable knowledge and total peace of mind that my money was well spent. I really appreciate how well I was treated, and I highly recommend this shop!

I called before for an oil change quote, gave my car details and was quoted $65. I drive 20 min out…read moreto try to support this family owned business, fees and all totaled to $76. For this price I couldve stayed in my neighborhood. I called to see if they'd be willing to readjust and they suggested I come back with the cash, again this should've been mentioned over the phone the first time around. It was a quick service, but as a woman I care more about honest auto service. Would not recommend due to their lack of transparency.

Greatest store, real lifesaver. I was stranded at a nearby hotel and walked with my bad alternator…read moreto their auto repair shop a couple of miles East on Gateway. Armando was so generous, he gave me a ride to their auto parts store, waited with me and then gave me a return ride to my hotel! Linda was amazing. She found a replacement alternator and helped me swap the drive pulley with my old one. It wasn't an easy job. So thankful she was persistent. This is a great store with great service.

I went in for some windshield wipers. Ghibran was extremely helpful and even installed them on my…read morevehicle. Customer service is grad A+!

I'm very disappointed in this AutoZone, I Believe no employees and manager have never been taught…read moreany customer service skills. They need to do better even being more friendly would help but it's like they hate their job so much it affects their customers.

The manager Alejandra has a horrible customer service when things don't go her way. I came in to…read moreexchange under warranty. Towards the end of the transaction, so tells me that the new product only has 6 days warranty. I asked, "why if it's a new product, don't you cover your products for one year under the limited warranty?" I guess she didn't like that. She started saying she's been there for 18years (mind you she hasn't, been going there for 10 years and I personally knew the previous manager) I asked her to show me where in the back of the receipt did it state I no longer had warranty after the original purchase date reached a year. And, very condicending, she said for me to look it up because she had to go to the "bank". I went to my car, sat there, read the receipt. NO WHERE ON THE RECEIPT does it say what she claimed. I went back in and she was chitchatting and laughing with other staff, I told her, it's not on there. You said you had 18yrs working here, show me where. And she got upset and told me to call the 1-800 number. Guess what's also not on the receipt, the 1-800, just the the website. Which i had already noticed when I read the terms and conditions. So I snapped back when she told me to call the number and asked her for it, because it not on there. And she very kindly said, we you can figure it out. Ended up calling from home to file a complaint. So heres a little O'Reilly knowledge your receipt does NOT say your warranty period applies to the original purchase date, even if you replace the product. The website ALSO doesnt say what she claims or the customer service agent says, what it does add though, is;--- If a product is replaced under this warranty ("Defective Product"), a replacement product will be covered for 90 days from the date of exchange, or for the remainder of the warranty period, whichever is greater. This warranty for installed vehicle parts shall terminate immediately if you sell or otherwise transfer ownership of the vehicle that had the defective product installed, or if you install or use the replacement product on another vehicle. So I now have 90 days warranty, as opposed to her stating I had no warranty after 1/21/25 ( year after my original purchase date). Do better Alejandra. If you're gonna claim you know the policies after 18 years. Then you better know more than what I can read in less than 5 minutes both on your receipt, and on the website. Also, learn the 800 to your corporation.

Bad service employee and mangers ignoring of customer and rude attitude towards customers.read more

I now recommend service to these people. Mechanics are rude argumentative I left my truck there…read morewith a very special knife I had in the truck. I left my truck over the weekend. Come to find out my knife is missing. I didn't want to do business with them anymore and didn't want anymore problems I just left and never went back

Never have been let down by a shop this bad... got my quote and went along with it. Once parts were…read moredelivered after about 1month and a half they come to find out they weren't the right ones and due to them having cut off stock parts from my truck I had to be put on a "temporary kit" (had parts coming loose within 1 week), the parts were sent back and never came back, waited about 3 additional months for my PAID OFF lift, wheels, and tires to get in and they did, during the wait I kept getting told "next week" "I gotchu" "let me call you back" by the supervisor. Ended up asking for my money back finally after 5 months of trying to give them a chance, it's been 2 weeks of calling them about my money and no reply... during my visits to the shop asking questions there would be customers who seemed to have similar issues aswell, I would try to stay away from this place if possible