Poor communication with tenants and poor time management on informing tenants (or from my…read moreexperience) of when heavy construction will take place. Not sure who your property manager is for your apartment/ property, but the experience Ive had (along with the people i live with) agreed that property professionals did not seem "professional" at all. I noticed a few other reviews feel the same and so Im relieved to know I am not alone feeling this way. Unless, and to be frank, you view "professional" as being cold business and just the "deal- deal" talk. I felt like the last minute notice (email, text, especially call) is inconvenient, although I always say its okay. I do not know why as well they switch from email everyone to calling everyone (but I guess for last minute you cannot control?) If you dont speak up they favor you are better anyway. Or at least I think so no because the first few time when I did care I had no body contact me back, UNTIL I found out the managers REAL contact information. (Tricky, huh?). Still not sure till this day why they didn't respond the first couple months of being switched from our previous original building company but it's whatever I guess... Renovation on the building I live in had poor construction workers in my opinion. (mess was made without warning).... Rent was raised because of the renovation but I feel like they should have relocated everyone to a different building while having them work on the harder renovation which most of us in the building probably had to tolerate with all the hammering, power saw, cement dusting cement that got splattered ALL OVER the walls doors and windows- had to clean the door and whole place because cement dust got everywhere, no-one knocked or called to clean the door, it was hard). It is annoying as well to hear most the construction workers laughing and joking and talking story majority the time they get here before even beginning to work... But eh. Whatever? I did not feel like they treat everyone with the same PRIORITY so just beware. Although it would be nice to know WHY. Otherwise I feel like my life is a spiral of being messed with for no reason at all. I think its fair to rate 3 stars, though I was close to rating just one star (but lets put my own frustrations about the renovations and poor communication aside) because there were times I complained of people smoking near the building and animals on the premises and I guess I was helped because an email to everyone in the building was sent the next day. Whoever was smoking didn't stop smoking though, but I appreciate and respect that effort. (Another star for the small Christmas presents so far. They know how to bribe you. Haha just kidding. But seriously). I might be taking a poor jump here posting it on social media but I honestly don't not know where else I can write a review. I guarantee if anyone knew this was written about them they would probably change (which is good). But if they don't change-- uh oh (drama~). Thanks for reading my review

I live hilo terrace many places owned by Kevin. It could be…read morebetter if the back gate was opened as numerous complaints against that is claiming it a health hazard I personally agree. If comp thought more about the people who they get paid from it'll be better. I know they can be better and ma more if listened to the people for once as the complaint can and will hurt. A true realtor should listen to the people.

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!

I'm sorry a few people are having a hard time. I came from a competing rental company that was…read moreextremely difficult to deal with. I have had a great experience so far. Everyone in the office had a good attitude and my property was cleaned and came with toiet paper, soap and curtains. They did not rush me into this rental and they've always responded in a timely manner. I can tell they are trying. We shall see what happens after a trouble call or cleaning fee, but I'm hoping for the best.

Ive waited one (1) month to have my hot water faucet in the shower looked at (third request) and…read morestill nothing from the plumbing company. Im also having another rent increase which means I will probably be paying over $1400 per month for a termite ridden house and a shower that I hesitate to use. Lucky I have two bathrooms so I can use the hallway bathroom. But paying for three bedroom, two bath house, I should be able to use everything. The only thing keeping me in this house is the location. Im about 5 minutes from work and stores are all so close.

I have been working with Felicia for over a year now and been a landlord for 20 years. If you're…read morelooking for a good property managment company in Hilo, stop looking and hire Felicia. She was actually referred to me by another PM on Oahu. I have fired countless property management companies over the years for pure negligence and lying. It takes time to find the good ones. I wont say all the great things she has done for me because everyone may ask her. All I will say is show her a little aloha and she will be good to you. Good luck if you dont hire her. Alot of BS in Hilo with property management and CBIP accounting system is consistent and predicatable. They do one thing that I really like but I wont put it on here. Call Felicia and ask her all your questions...

Would rate no stars if could. Trying to claim house was way cleaner than it was on move in. Many…read moreproblems with sinks leaking/ light fixtures not working that owner/company did not correct. Owner refused to fix broken dishwasher and leaking ice maker in fridge. Clark realty switched agents on us from move in to move out and they are going with what the owner claims ( apparently they thought everything was perfect and spotless). Pre-move in cleaning was not up to par but they claim their cleaners are impeccable. Found broken glass and years of dirt when we had to move the fridge and stove to clean. I will never recommend Clark realty to anyone and will be sure to post reviews so anyone coming to this island knows how they operate so they don't have to deal with the same issues and nonsense.

We've been working with Terry for over 10 years on various projects. NO ONE knows more about…read moreHawaiian real estate than this guy. We purchased / sold much through him and now he manages a couple of our vacation rentals. He is NOT a pushy, bs'ing, know-it-all. He gives you as much info as you need and is always available to help. You can't go wrong with Sunrise Properties.

From the owner: Sunrise Properties is a division of Experience Real Estate. We are a locally-run, boutique property…read moremanagement company that provides extraordinary customer service, and removes barriers, helping owners have a successful rental season.

They don't respond at all. Been asking couple questions over and over with months of no reply…read more Horrible service. Take you business somewhere else.

Always a pleasure to work with you Amy Flanders. Always received payment on time for our services.read more

I left a message days ago and never got a reply back. I was left with no choice but to call another…read morerealtor

We had the pleasure to work with Michelle when relocating from Honolulu to Hilo this summer. She is…read moreincredibly knowledgeable about the Hawai'i Island real estate market and was a dream to work with - we got a home that ticked off every box from the school district, to Hilo Bay views and a historic, renovated home. Michelle is extremely accommodating if you have a hectic schedule and are buying property remotely - we made our offer when we were in Asia and didn't have any problems. She is a joy to work with and goes above and beyond what is expected of a realator. Cannot recommend her enough and we will work with her for all our future Hawai'i Island purchases!

Howard really goes above and beyond, and has the expertise and local knowledge you want in a…read morerealtor. He is honest, attentive and responsive. He put in many generous hours for our house buying process years ago, and we have recently had an extremely smooth process with selling with his help. We highly recommend working with Howard!

TL;DR: Howard is very knowledgeable, helpful, highly responsive, and friendly. Should you decide…read moreto buy or sell real property in Hilo or Puna, I recommend that you contact Howard. My family and I decided to sell our home (primarily used as a vacation home) in Hilo. One huge complication, though -- we live more than 2,000 miles away on the mainland. We weren't sure how to prepare the home for sale, negotiate offers, and prepare the documentation required to close the deal. We needed a local realtor ... and discovered Howard through Yelp. We were glad we did. (He deserves all the 5-star reviews in Yelp and Google.) Howard is about as perfect a real estate professional as you could imagine. He's thoroughly familiar with the Hilo and Puna real estate markets, and his extensive experience was evident from day one. He knew what, how, and how much to invest (time and money) to make the home marketable for an immediate sale. We listed the home for a bit over what we thought was the market value. Thanks to Howard's expertise and diligence, though, the home was on the market for just 3 days, during which we received 4 competitive offers. (I understand that homes in Hilo typically remain on the market for well over 2 months.) And we ended up selling at 5% over the list price! Needless to say, we were pleased with the outcome. Howard is also responsive to all communications. I remember being shocked (in a positive way) at his diligence, from day one: I reached out to him via text just after Christmas. Due to the holiday season, when many businesses are closed, I didn't expect a reply until perhaps the New Year. Instead, he replied within 15 minutes of my text! My family and I received that degree of responsiveness throughout the sale. We were so fortunate. We also appreciated Howard's customer-friendly, positive attitude (Aloha spirit). Every conversation, whether business-related or not, was a pleasure. Needless to say, I highly recommend his services. If you're in the market to buy or sell real property in or around Hilo, rest assured that Howard can and will make the process pain-free.