Nothing, stay away from this business. Do not give your home to the owner Toni Demello. She will…read moredestroy your home by renting to terrible people. Then she will say, she cannot discriminate against people! She does not screen tenants & suggests homeless people for room rentals & section 8 that has 9 -19 kids ( no joke - real) or more. When your home cannot sustain this amount of people. Do not use this business unless you want a destroyed house given back to you that will take more than a year to fix & thousands of dollars.

Toni helped my clients when they needed to secure a Section 8 home ASAP! She is amazing! Toni and…read moreChrist , may the good Lord Jesus bless your establishment! Amen

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!

I am writing this review to express my deep dissatisfaction with the management practices at Ginoza…read moreRealty. My experience has been one of constant stress due to an overly rigid and uncompromising approach to property inspections. The inspection process is incredibly stressful and lacks a basic understanding of what it means to live in a home. The management team treats the property as if it must be kept in 'show-room' condition at all times, as if for an immediate sale. They are completely unsympathetic to the realities of daily life, treating temporary, harmless, and minor household messiness as grounds for threats of eviction. This creates an environment of intimidation rather than professional property management. Living in constant fear of losing your housing over petty, non-damaging issues is unacceptable. Furthermore, their handling of maintenance issues is highly problematic. When I encountered a property defect, the contractor they dispatched misdiagnosed the root cause and blamed me as the tenant. It appears to be a standard practice for management to shift the financial responsibility of home repairs onto the tenant rather than the property owner. Despite providing a clear, logical explanation as to why the issue was structural and not caused by my use of the unit, management refused to consider my side of the story and forced me to pay for the service call. I feel that this company prioritizes offloading maintenance costs onto tenants rather than fostering a fair and reasonable living experience. I would urge potential tenants to be very cautious when considering a property managed by this firm.

I'm sorry a few people are having a hard time. I came from a competing rental company that was…read moreextremely difficult to deal with. I have had a great experience so far. Everyone in the office had a good attitude and my property was cleaned and came with toiet paper, soap and curtains. They did not rush me into this rental and they've always responded in a timely manner. I can tell they are trying. We shall see what happens after a trouble call or cleaning fee, but I'm hoping for the best.

We've been working with Terry for over 10 years on various projects. NO ONE knows more about…read moreHawaiian real estate than this guy. We purchased / sold much through him and now he manages a couple of our vacation rentals. He is NOT a pushy, bs'ing, know-it-all. He gives you as much info as you need and is always available to help. You can't go wrong with Sunrise Properties.

This property management company steals your deposit money and refuses to give it to you and so…read moreafter cleaning up the place, no windows or anything was broke. I only stayed there for a year. I was on deployment so I really didn't stay in the house when it came time for me to leave he refused to give me back my $7500 deposit so yeah stay clear away from these people. It's gonna turn into a very ugly situation.

Some of the worst customer service/responsiveness I've ever experienced on this earth…read more They're not particularly rude or even unpleasant, but you better hope to all that's holy that you never need to get a callback, or an update, or some paperwork etc...you're not going to get it. I had to bother them for 6 weeks to get a simple copy of my map sent to me via email...the survey itself took almost a full year to be submitted to the county, and then when very minor changes needed made for a resubmission? Months went by before I called them to check on the status of the changes and refile...they hadn't done anything with it. If you're so busy that you can't handle the customers you have, stop taking customers!! Time management skills leave everything to be desired, I've never seen anything quite like it. Cannot recommend. Stay far away.

I'd give 0 stars if I could…read more These guys did a survey for my neighbor. The pin at the street was dead on, and in the right place. The farther in they got, the more off the survey was. Apparently they have claimed and insisted they were "right" in spite of there being THREE OTHER surveys that indicated they were wrong. Now, according to our neighbor, they won't return calls or address the issue, which has now resulted in court proceedings. Our attorneys informed us that the've got multiple cases involving bad surveys with these guys, and thus, it would seem they don't know WTF they are doing.

They don't respond at all. Been asking couple questions over and over with months of no reply…read more Horrible service. Take you business somewhere else.

Always a pleasure to work with you Amy Flanders. Always received payment on time for our services.read more

Gina is a fantastic realtor. As first time home buyers, she walked us through the entire process…read morewith a lot of patience and tons of knowledge. She worked with us for over a year, numerous properties, and two negotiations, all the while giving us very sound advice and absolutely no pressure. I highly recommend her and her assistant Sophia! They are great!

It was my first real estate purchase so I was not sure what to expect. I worked with Sophia and she…read moreis a fantastic realtor, highly professional, and knowledgeable. She was easy to communicate with and prompt with responses. She kept me up to date throughout the process and it could not have went any smoother. I would highly recommend working with Sophia at Hara-Chun Realty.

I have been working with Felicia for over a year now and been a landlord for 20 years. If you're…read morelooking for a good property managment company in Hilo, stop looking and hire Felicia. She was actually referred to me by another PM on Oahu. I have fired countless property management companies over the years for pure negligence and lying. It takes time to find the good ones. I wont say all the great things she has done for me because everyone may ask her. All I will say is show her a little aloha and she will be good to you. Good luck if you dont hire her. Alot of BS in Hilo with property management and CBIP accounting system is consistent and predicatable. They do one thing that I really like but I wont put it on here. Call Felicia and ask her all your questions...

Would rate no stars if could. Trying to claim house was way cleaner than it was on move in. Many…read moreproblems with sinks leaking/ light fixtures not working that owner/company did not correct. Owner refused to fix broken dishwasher and leaking ice maker in fridge. Clark realty switched agents on us from move in to move out and they are going with what the owner claims ( apparently they thought everything was perfect and spotless). Pre-move in cleaning was not up to par but they claim their cleaners are impeccable. Found broken glass and years of dirt when we had to move the fridge and stove to clean. I will never recommend Clark realty to anyone and will be sure to post reviews so anyone coming to this island knows how they operate so they don't have to deal with the same issues and nonsense.

Title Guaranty offers the most thorough title searches going back to the great mahele in the 1860s…read moreto make sure that owners can be confident that no other person has a claim to title. Their prices are competitive and there overall service and responsiveness are absolutely excellent. Thank you to all the fabulous escrow officers at TG.

they use an app called "Inhere" to access documents and that app is very, very hard to access and…read morethe tech support do not work after hours nor on weekends when most Realtors work so you often times cannot access escrow documents. Title Guaranty also "steers" business to their favorite people regardless of the wishes of their customers