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Juvi

Juvi

2.8(5 reviews)
0.2 km

Bought 2 nice knives here. Asked for them NOT to ship it right away as I was not returning home…read moreuntil June. They wrote that at the top of the shipping order. Was a hefty €56 just to ship!! Unfortunately, they shipped it immediately as UPS tried to deliver it 3x then indicated they shipped it back to Juvi. On top of this, there was a totally in expected customs fee of $83 that UPS is trying to collect from me!! What a nightmare! Juvi has zero online presence, so couldn't contact by social media, email, WhatsApp, etc. Did end up calling. Asked if someone spoke English. They hung up on me. Kept trying. They stopped answering the phone. Finally contacted my credit card company-they will look into it. Still fighting UPS on the customs fees. Knives were nice, but if I had to do it over again, I just would not have bothered. Costing me more than I would have paid for knives in US.

Do NOT shop here. As a tourist from the US I was not offered the option to pay in euros or US…read moredollars.. they simply charged me in US dollars to line their own pockets with a few extra bucks due to dynamic currency conversion. I told them this is not legal and they ignored me. I told them to cancel the transaction, they refused. And while I have no expectation as tourist in another country that the sales people speak English, the sales person was able to speak English while helping me shop. She conveniently stopped speaking English when I showed her my receipt with the statement that I was given the option between US dollars and euros (which I was not given). Do yourself a favor and shop elsewhere in Toledo.

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Juvi
Juvi
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Arte - giftshops - Updated July 2026

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