Ican't even rate this Dr. and Staff. For several months I have had an appointment. As we spend…read moresometime away from Springfield she informed me by not even her staff but an associale at Springfield Clinic that she has cancelled my appointment and won't take me as a patient. She wouldn't fill the scripts I need or see me just one time to get me through till I can find another Dr. All this because I spend time away fro Springfield. How about snowbirds that spend 6 months in Fl. She won't take them on? How cruel is that. Makes me wonder what her bedside manner is like. Not good I am sure. I called their office 2 weeks ago and told them that I had an appointment in Aug and could they fill my scripts for a month till I got in to see the Dr. It took 2 weeks to get back to me and let me know!!!! I called daily to see what was going on. They were always to busy to talk and apparently to call back until today. Then they had a secretary call. I hope her practice flops. or she gets taken down with Obamacare!!!!! She needs failure. looks like a couple more feel the same. what does that say!!!!?

She was my doctor since 2001. She rarely sees me and didn't have the time to see me every time I…read moremade an appointment to see her about my health issues. The telephone operator was very rude, curt and didn't want to take time listening me. So I quit calling that clinic and switched to a wonderful caring doctor and the staff are great!!! I'm so grateful for my new doctor taking her time taking care of me each time I called. She and her staff needs to get out of Springfield, Illlinois practice.

Every time i call this office the nurse tells me to go to the ER. Everytime I see her she sends me…read moreto see a different specialist. I have 14 specialists, and I take 30 pills a day. I bet this woman doesn't even know my name & Ive been going there 3 years. she has never taken the time to get to know me.I always leave there angry and frustrated. Im not hard to get along with. Guess I gotta find someone else.

She's literally the most comforting doctor. I felt like she really listened. Any time I've ever…read moreseen one of her nurse practitioners, I've felt at ease to share and really look into medical and mental struggles I'm having, but Silas, herself, is next level down-to-earth. I'd recommend her or her staff, any day

Fantastic care and great doctors! Dr. Vasconcelles threats our entire family and she is an…read moreoutstanding physician. We are very happy with the quality of care and expertise of the physicians. Thank you!

Dr Rebekah Hoveland at Koke Mill, horrible! Refused to listen, talked over me, made unnecessary…read moreappointments with specialists that I told her I was unable to see at time. Then red flagged and terminated me because I refused to follow her plan. I am stunned with how bad I've been treated by entire group and plan to make it known. Horrible treatment!

If you have a broken bone or ligament issue and our needing help right away this is not your place…read more I have been over two weeks wearing only a sling with no real answers on what is causing my pain, possibly elbow fracture or possibly ligament they have said. I was needing an MRI which is fine but I have now waited another week no call on MRI so I call my insurance and they have not heard from OCI at all, call the nurse she said she has not submitted paperwork yet and it would be another week for her to submit paperwork. Then another week or two before I would be in for the MRI. I am not ok waiting over a month to get help. I have removed myself as a patient and will go elsewhere to seek help. Just warning others dont waste your time when you are in pain and needing help quickly

This place amazed me today. I have never seen a medical clinic with such timing. I saw a nurse for…read moreintake questions. I saw an x-ray technician that took pictures of my hips. I saw a doctor that examined me. the main doctor then saw me, recommended bI lateral injections. the PA then came in and gave me the ultrasound guided injections. then the clerk came in to get information to refer me out for physical therapy. All of this happened in one hour. I highly recommend Dr. Gibson and all of his staff that assisted me today.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.

Very poor attitude with office staff. I received a call and the person who called me started to…read morerail on me because she said I was threatening the future of the doctor and her job because of the treatments I received. I started crying and asked her to stop saying this as she repeated this three times. Finally I just hung up. Doctor refused to continue care for me after ten years because he said I verbally abused her on the phone. I repeat, she called me to pick on me for the medicine I was taking for chronic illness. Funny thing is, Dr Phillips never even prescribed the medication she spoke of. She was mad because he had prescribed Tylenol 3 for a displaced fracture of a toe that wasn't healing. The other medication she was upset about was prescribed by neurology for my chronic myasthenia gravis.muscle disease. She said I was part of the epidemic of pain pill abuse! What??? He prescribed pain meds for a fracture. This just broke my spirit and my fight to get better. Thanks !!! DrPhillips and his staff as well as Springfield Clinic for doing this to a loyal patient of over ten years who is fighting to have a better life. And the pain medication had only been prescribed for a few months due to an open fracture.