I am a new customer for CT Irrigation. I had some issues with my last service provider (late…read morestartups and shutdowns). After setting up new service for the year (2026), I had a choice of early startup or later startup. An appointment was setup so that I could work with the service technician to explain my system and needs. The service technician called before arriving to say he was 15 minutes out - he arrived 15 minutes later. He quickly did a check of the Non-Return apparatus and found that both brass valve bodies were cracked (this was a result of late shutdown last year by previous service). He had the parts needed on his truck and he quickly repaired that and did an excellent job of installation. We then went through my system zone-by-zone and head-by-head. He found one head that was damaged and he quickly replaced it. He also found a leak in the yard and he was able to cut the sod and immediately zero in on the pin-hole leak in the underground supply pipe. He did an excellent job of fixing that. He also proposed a way to solve a problem I have where I need a sprinkler head to cover a small area in the back of my yard. I am very impressed with the communications with the CT office personnel as well as the service technician (Danny). Danny is very knowledgeable and professional, as well as a good communicator. I would highly recommend this firm for any irrigation project.

Custom Touch Irrigation has provided excellent service for us over many years. They always…read moreestablish an appointment date and time, send reminders and show up on time. Today the service was exceptional. The young technician, Jon Brooks, texted he was on his way. When I answered the door he informed me my mailbox was lying in the street. He then went out, picked it up, brought it into the garage, found proper screws for it then put it back up for me. His thoughtfulness is much appreciated. After that, he completed all the tasks to get ready for Spring. Everyone at Custom Touch has always been courteous and helpful when addressing any of my questions or needs. Big pat on the back to everyone there.

I paid the bill, but they have continued to send me letters asking for payment. I've left messages…read moretwice without success. Just irritating, unless they try to send me to collections. That would make me really angry. Grateful I have moved and don't have to deal with them anymore.

I've had it with these guys! We've been using them for over 13 years. I bought a contract last…read moreyear, but didn't use it since it was such a wet summer, and said they would honor the contract this summer. Today they said they sent someone to activate the system last June, but no one was here and they charged the contract $180 for a service call. $120 for the service call, and $60 for waiting a half hour. I have no record of making an appointment, and received no phone calls about them coming to my home last June. I've put up with some of their pretty rude technicians over the years, and this is the last straw. These guys are also markedly more expensive than most, if not all, of their competitors, and on numerous occasions I've had to significantly adjust the sprinkler heads, and have found units tossed to the side and no replacement installed.

Would never recommend KD landscaping to anyone. We worked with them for a long time, had some…read moreirrigation work done, solved our problem and never billed us. Was always happy to pay the invoices for years, then the owner KD showed up at our house on Christmas Eve, Christmas eve! Demanding payment for the work, payed the invoice on the spot, even though never saw an invoice. Asked our neighbor who they use and it is half the cost of KD, easy choice to make the change!

We are SO glad we found Kurt DeLong and his team and we don't regret paying him what we did. We…read moreinitially went to Kurt only with specific enhancement requests to front and backyard but Kurt's assessment suggested foundational improvements to our homes drain pipes, the water flow and then leveling our yard. We are so glad we didn't spend money on beautification and did the actual leg work. Kurt's team was in for 3 days at 3 different timings and their work was nothing short of efficient, quick and immaculate. His team took care of our dogs to ensure they didn't run away when they were moving back and forth from the backyard to the front yard. What could have costed us a LOT of money with just our wishful enhancement requests to our backyard got converted into preventative maintenance for 1/4th the price with actual benefits for the long run. Kurt is passionate, knowledgeable and knows his way around. Highly recommend!

Ramiro and his crew did a wonderful job extending our concrete patio, adding a fire pit and seating…read morewall and adding landscaping in our backyard. He has been in the business for 20+ years and with that comes wisdom and expertise. He created the patio design and worked on the limited space and a slope. His rates are reasonable and he broke down items by cost so we know what we can take out if over our budget. His team was very professional and they completed the project within schedule. He also gave us tips on reviving our dying tree. Very pleased with the outcome and highly recommend!

I was very pleased with the excellent installation of the landscaping at my home. Ramiro and his…read moreteam did such a great job in design installation that will last into the future without a lot of maintenance. Ramiro has a vast knowledge of plants and designs them to the environment. I highly recommend this landscape business.

No accountability for the services provided.. I hired this team for an overseeding job based on…read moretheir promise that I'd see germination within 7 days. When nothing happened, the story changed to 14 days. then to few weeks ...We are now past the two-week mark and there is still zero growth. I'm frustrated by the lack of results and the moving goalposts regarding the timeline. They should have stuck to their core business of sprinklers instead of offering lawn services they can't deliver on. To make matters worse, when I raised these concerns, they had the audacity to send me a quote for a second overseeding job rather than fixing the first one.If you value clear communication and actual results, look elsewhere. 5

If there was a zero I would have given it. Rude, irresponsible, caused me a huge bill, leaks, no…read morecommunication. I am so irritated that I have no energy to write what happened. But the manager sent an email adding my EX to it, complaining and whining about me! How professional. DO NOT USE THIS company. They don't value their customers or their complaints. They are not professional

GrandView installed a 6 zone irrigation system at my residence. I reached out to 4 different…read morecompanies for quotes and information and GrandView did not disappoint. The process was quick and easy. Scott came out and we walked my property to get the perfect design for the irrigation system. He made sure to cover every square inch of my yard. Quote came in by end of the day. They were able to squeeze me into their schedule to have the irrigation system installed within a week of getting my quote. Josh and his crew did amazing work on the irrigation installation. He was very helpful and informing me of what they were doing in the 2.5 days they were at my residence to install the system. He answered every question I had. The yard repair after the installation looks great as well. They checked all the boxes compared to the other companies: price, communication and experience. The experience was great and I 100% would highly recommend this company over any of the other "top" competitors. If you are in the market for an irrigation system, reach out to Scott and GrandView, you will not be disappointed.

GrandView installed a 7 zone full yard irrigation system at our residence. The process of design,…read morequote generation, deposit, installation, system setup and education, and then final billing have all been outstanding! I obviously saw the installers most, and they worked quickly and efficiently and share progress at major milestones and communicated breaks, work left to be finished that day or the next, etc. To say I am happy with the results is only half the story. I had quoted the same work previously and GrandView provided more detail and a very competitive price.

We moved back to Indianapolis and eventually purchased a house. The house came with a sprinkler…read moresystem that had not been activated in years. We found that when it was working, it was last maintained by Indiana Irrigation. I called and spoke to Bob who came out to meet me and see if the system was still operational. The system needed a few small repairs and it was working. Bob is very knowledgeable, professional and takes the time to work with his clients to their satisfaction. He showed us how the system was set up and how to change it's configuration. We have had a few modifications to the system. Additionally, we continue to use Indiana Irrigation each fall to winterized the system and in the spring to set it back on. I am very happy with his work and would suggest his services.