Do not bank with dover federal C.U. They are a bunch of crooks and will steal your money. They're…read morenot to be trusted with your hard earned money. They ripped me off on a car loan for $600.00 that was supposed to be returned to me. I was initially told it would be mailed to me. After not hearing from them in a few weeks, I decided to call and was told they were keeping the money. I called back a few times and was given the same bogus reason that didn't make any sense. $600 is a lot of money to have stolen from you. I'll never deal with this bank again and even told the car dealer not to finance customers thru their bank. There is no good customer service of any kind here. Avoid at all cost

Charges overdraft fees to accounts when money is available; has happened multiple times, with no…read moreexplanation other than "make sure you're keeping track of your actual balance, not what is showing as available." I may not be a rocket scientist, but i can do basic math; I did manage to make it through and get a degree in accounting. I switched from the "Big Banks" because of their unjust and unfair practices, specifically when it came to overdraft fees, but now it seems they're the ones to go back to. I guess they learned their lessons after a couple multi $100s class action lawsuits.

NOT RECOMMENDED. I''ve been a member of the Louviers Federal Credit Union, recently acquired by…read moreDel-One, for over 25 years. Stayed with them even when we moved out of state & even though higher interest rates were a bailable elsewhere. VERY DISAPPOINTED SINCE THE ACQUISITION QUALITY & THE LEVEL OF CUSTOMER SERVICE. Impossible to reach a PERSON to ask queries of or do on the fly transactions. When you call, you get a recording, telling you what the online options are, which is good. The recording says 1) either leave your phone number they will call back - NEVER happens, or 2) stay on the li e & your call will be answered on the order received. ALSO NEVER HAPPENS. Sometimes you need to speak with a person, not use the app or online banking! Did an experiment today and was ON HOLD FOR OVER THIRTY MINUTES before I hung up. IF YOU ARENT TAKING CALL REAL TIME OR HAVE NO I TENTION OF RETURNING CALLS PUT THAT ON YOUR RECORDING. Last week we transferred $XXX,000 OUT of our Del-One accounts to another credit union. I was hesitant to do so, but it looks like we made the right decision, & will be transitioning additional monies or closing our account. Again, NO LONGER RECCOMMENDED, QUALITY & PERSONAL LEVEL OF SERVICE has gone down the toilet since DEL-One acquired Louviers.

Zero stars. NOT RECOMMENDED. Went to open an account- locked in an airlock and scanned like a…read morecriminal. When I got to the counter with my proof of employment, lady just threw the paper back at me and said, "That's not good enough." Really ? What else would you need ?Oh, and if you don't want to be treated like a criminal going in the building, you can always just use the drive through, you peasant, you fourth -class citizen. Now that Louviers FCU sold out their members to this cruddy place, I'm closing my Louviers account and going elsewhere. Why do business with a place than treats it's 'members' like they're criminals? You can BS and say 'safety concerns' but all jobs have risks of some sort - grow a pair, accept the risks and move on. If your employees are that afraid of being robbed, then they should hide under their beds and stay home. Or petition the courts to hang the people who try to rob you.

The short story is that too many weird rules and consumer practices at this bank make it a 1, but…read morethe service experienced at this particular location is a 5. Walking into Wells Fargo, finally, after having to make an appointment to ensure that my matters could be resolved, I expected the usual paperwork and policies, topped with the quiet hum of institutional indifference. Instead, I got an experience that was somehow genuinely excellent. The team was sharp, attentive, and refreshingly human! They managed to navigate the bank's famously rigid rules with a kind of grace that felt almost rebellious. Credit where it's due: while the system may still feel like it was designed by a committee of anxious lawyers and grifters, the people on the ground made it not only tolerable but also took care of each of my requests. A small miracle in a place not known for them.

This location is horrible. The wait times are ridiculous even if there are multiple bankers…read morestanding around at one desk not doing anything. They also don't answer the phones.. I called once purposely as I was walking in to see if they weren't any the phone because they were busy and nope! Several employees just not doing anything and just letting it ring. Lots of training needed at this location, in all positions. What a mess.

Staff here are nice for the most part. It seems that a face will come and go through here often…read morethough. I think it may be for training purposes. I do like the fact that they stay open later than most banks. I do wish that there was a separate lane or place for the ATM. It's annoying to wait for the ATM in the same lane as drive through bankers.

Worst bank ever. If you bank with them you better hope that you never fall on hard times because…read morethey only care about getting paid and in no way shape or form want to work with you. The people in the main office in Wilmington have a special place in #! $@ for them.

Courteous. Very efficient team. Great service. Accommodating. Don't nickel and dime - no pun…read moreintended ! A very good local bank to do business with.

Felton Bank bacame CNB now its Shore Bank. Same good people, except they now have more services…read moreavailable.

poor management poor customer service unfriendly employees and not very competitive rates. This…read moreCredit Inion has become calluses to the everyday challenges of conducting timely friendly efficient service. It's like you're just another number not a long time client that should be treated with respect and maybe a smile. Completely absent of the way it was years ago

I joined Dover Federal Credit Union in Delaware online two years ago for their attractive 24-month…read morecd rate. All was well until the cd expired and Dover offered only 0.01% for a 6-month cd which was useless as a cd investment. Other financial institutions are careful about transferring cd money but have relatively easy processes. Not Dover. What they put me through to transfer my money to another banking institution was just plain awful and aggravating. I verified my identity on three occasions, but Dover wanted more. They demanded that we have a visual video conference call using their own software. But what they put me through was a mess. Via my desktop computer, I logged on to their website to initiate the video conference, but their software failed. So I tried 3 more times and their software failed. To straighten this out I had to waste my time calling them 4 times. Finally I figured maybe their video software would work using my smart phone. Tried it once - nope. Tried it a second time - nope. Finally the third time, it worked. Subsequently Dover transferred my money to another banking institution. After the transfer I thought there was an error with some money missing from the transfer. I called one Dover employee directly on 2 different days, but she never returned my calls. So I called a different employee who answered my question and I realized that I made an error. I asked the primary Dover employee that worked on this transfer, given all the hassle Dover caused me, to waive the wire fee of $20. And I asked for an email indicating if Dover would wave that fee. But Dover never had the courtesy to respond. So all in all, my experience transferring my money out of a Dover cd was a lot of hassle and wasted time. Worse is that the Dover employees seemed apathetic to my complaints. My suggestions to Dover is that upper management simplify their processes and re-train their employees for this kind of task. I noticed that the Yelp reviews for three of the Dover locations were all rated poorly: 1* to 1.5* to 2* as of February 2022.

I have been a member since the early 1970s. Am one of the original members when there was just one…read moreoffice on Dover AFB and you had to work on Dover to join. This branch is top notch and I often deal with Kira who is absolutely the BEST. So fast, accurate, competent, and with an amazing smile and personality. Personally recommend a raise and/or promotion at the earliest convenience!!

Do not do business with this credit union. They are rip offs and will steal your money…read more Terrible customer service made up of liars snd thieves. A car dealership paid off my car loan to dover fed. They claim the payment was a day late therefore they charged me another entire months car payment of $600. That's crazy. Especially when I was initially told I'd be getting my $600 back and it was being mailed to me. Everyone agrees that dover fed could if just charged a fee regarding the last dealer payoff instead of stealing my entire $600. Some employees of dover fed even agreed with me. Do not do business with this bank. They will steal your money. Find a reputable bank that will work hard for you and your money. NOT one like dover fed who will rip you off

I really wish I could give a negative rating like -5. They only have 1 person working counter and…read morethe same person working the drive thru. Whether I'm making a payment or withdrawal, I have to make at least 45 minutes out of my schedule to get my transaction completed. I've spoken to the manager and the response is "it is what it is." I've been in customer service for 30 years. Worst banking ever.