Very friendly tellers. Fast service at the downtown branch. Telephone service prompt and…read moreefficient. Good 'hometown' bank actions and caring with 'uptown' bank atmosphere.

We are new to town and decided to try a local small branch bank. We are so pleased with the help…read moreand assistance we have received at CBT Diamond. The staff is knowledgeable and extremely helpful and transactions are handled quickly and efficiently . We would recommend this bank and branch to anyone.

I was in from out of town and needed to make a cash deposit. I was warmly greeted and my…read moretransaction ran quickly with no issues. An older location for sure, but felt warm and inviting.

They never answer their phone. I've been calling for 3 days and no one ever answers. I have an…read moreimportant question and need to talk to a banker before I make the 45 minute trip to the branch. Very frustrating!

It not right that if a customer makes a mistake there is a fee but when the bank makes a mistake…read morethen oops not even an apology

I have two bank accounts. One is a bank is not local, so I opened this one to have access right…read moreaway. Accidents happen and I got over drafted because it lets the card go through, even when the funds aren't there. (No notification that you have overdrafted. You can find out if you check your account every five minutes. But who has time for that) You can't make a big purchase or pay a big bill without the bank's permission. They aren't open on Saturdays so you can't go in and fix something if you make a mistake on a Friday night. Anytime you put money in the ATM, You can't put money in fast enough to counter the overdraft, even at the ATM. It gives you an option to add checks digitally, but you still have to bring the check in or it doesn't count. It's like they intentionally make it to where they can snatch your money anytime you make a mistake.

THE absolute best loan officer I have ever dealt with. Here upbeat positive attitude makes a huge…read moredifference in the business that I conduct at Service 1!!

From the owner: Service 1 Federal Credit Union is a not-for-profit financial cooperative, owned and directed by its…read moremembers. All profits earned are returned to members in the form of fewer fees and better rates. Members enjoy a full line of personal financial services, including dividend-bearing savings, and FREE Kasasa Rewards® checking with debit card, car loans, home mortgage loans, vacation and personal loans, ScoreCard Rewards® credit cards, online banking with FREE online bill pay, text and mobile banking, enhanced mobile app, certificates of deposit, Christmas and Vacation Club accounts, youth programs and much more! All this with better rates and amazing service! The Service 1 FCU mission is "Member Driven. Community Focused." This stated purpose is a beacon that brings together employees and diverse goals, guiding them towards the achievement of those goals.

They are very friendly. They treat you like a person and not just a number. Always smiling. Act…read morelike their are glad to see you. I highly recommend them. Best Bank in town.

From the owner: Founded in 1979, we are proud to be the largest locally owned community bank in southwest Missouri…read more It all began in Carthage, Missouri, when Garry Denney, along with seven other people, decided to start a new bank. The first Carthage branch opened in June 1979 with one million dollars in assets. We now have 11 full-service branches, a Home Loan Center, and more than 40 ATMs to serve our customers. But most important, we have friendly people who are committed to helping you reach your financial dreams. Whether you want to come into one of our branches and speak to a banking expert, or prefer to do your banking on your phone or computer, we have the services and products to help you. With our wide variety of options, we have something for everyone — individuals, nonprofits, small businesses, large corporations. We invite you to do your banking business with us — the true community bank that believes in helping our customers and our communities grow and prosper every day!