We are new to town and decided to try a local small branch bank. We are so pleased with the help…read moreand assistance we have received at CBT Diamond. The staff is knowledgeable and extremely helpful and transactions are handled quickly and efficiently . We would recommend this bank and branch to anyone.

I applied for a Home equity line of credit and never received it, good credit and plenty of equity…read moreand no income-to-debt ratio problems, but CBT seemed to think there was an imaginary lawsuit out there somewhere that belonged to a person with the same name as me, they just could not prove that was me, doesn't matter just screw the good customer. Oh yes the Adverse action letter supposed to be sent in 60 days was received by me on 2/11/23 was late.

Have been banking here for over 10 years…read more They have a variety of accounts available and financing options. Service is friendly and professional. There have been times I walk in and am known by name. It's nice to be known. Service has always been good. They are good people to bank with.

Kim and everyone at this branch provides outstanding customer service…read more Great people all the way around

good customer serv,need to open another new acct so I have direct deposit and debitcard but choose…read moreto go us bank which was a mistake.ill b back n month or so ty

From the owner: Founded in 1979, we are proud to be the largest locally owned community bank in southwest Missouri…read more It all began in Carthage, Missouri, when Garry Denney, along with seven other people, decided to start a new bank. The first Carthage branch opened in June 1979 with one million dollars in assets. We now have 11 full-service branches, a Home Loan Center, and more than 40 ATMs to serve our customers. But most important, we have friendly people who are committed to helping you reach your financial dreams. Whether you want to come into one of our branches and speak to a banking expert, or prefer to do your banking on your phone or computer, we have the services and products to help you. With our wide variety of options, we have something for everyone — individuals, nonprofits, small businesses, large corporations. We invite you to do your banking business with us — the true community bank that believes in helping our customers and our communities grow and prosper every day!

Commerce Bank in Joplin (20th & Connecticutt) has the most immature and disrespectful bunch of…read moregirls on staff. A lady comes through the drive-thru asking for a withdrawal. She has a high, squeaky voice, almost like a child. The second they turn off the microphone, all of them laugh and squeal and make fun of this poor lady. I've never been more disappointed in people. NO ONE HAS HONOR OR RESPECT FOR ANYONE ANYMORE!!! So glad I finalized all of my business today with this bank. SMH #donewithcommercebank #norespect

Terrible bank, terrible customer service, no communication within the bank, nobody knows what they…read moreare doing and they will tell you they're highly trained but don't even know how to look up their customers. You will be disrespected by their bankers and tellers for asking questions and they will help you when they are ready after making you wait for 30 minutes.

This bank is great along with the people that work at it. One thing that's weird at this specific…read morelocation is that the drive in ATM doesn't work sometimes when I try to withdraw cash however I don't think that's worth dropping a star. Overall this bank is great!

What is the main purpose of the personnel at the bank? Customer service. We've been banking at this…read moreinstitution for about 30 years. We tried to exchange some Bahamian money that we didn't spend our recent vacation, and they said that they would do it, but that they could not find the Bahamas on the list. Rather than think critically and decide how they could add the Bahamas to the list, like contacting the company who administer the program used to do the exchange, they instead said there was nothing they could do about it and shut down the conversation with a plastic smile on their faces. I know, first world, problems, right? Still, when you work in the financial institutions, it is generally understood that the primary focuses customer service, always. I am disappointed, but now the reviews about customer service that I see everywhere pertaining to this company makes perfect sense.

I'm looking for a new bank. Arvest has screwed up my account on more than one occasion. They closed…read morean account because of possible hack without allowing future deposits (government payments) to be transferred into the "new" account. They then said, "Gee, sorry, there's nothing we can do about it now." Nightmare. A few weeks ago, I tried to cash an ENDORSED check from my husband drawn on our JOINT account and the middle-age cashier demanded that he be there in person to "verify" it. omg the lunacy. The employees are incredibly slow and clueless. The 32nd Street branch is abominable . AVOID IT.

Arvest Bank is run like a 1970's company that still requires paper documents for all agreements at…read morestart up and moving forward with all start up and ongoing changes that may take place. I tried to make a payment change online only to find out that at Arvest, this is not possible. Arvest requires that all changes to payment sources require that the customer fill out a paper form with signature for any payments and this includes updating expiring credit card payments. To make matters worse, the form come in the mail in 5-7 days and then must be mailed back making the conversion time as long as 2-4 weeks. With every other bank in the US (that I know of), payments can be changed on line without the contact and assistance of personal customer service help by logging in online, entering payment updates, and hitting the "OK" button. With Arvest it means calling their customer service number, going through robots asking multiple questions, getting put on hold for 15 minutes and finally getting to talk to a human at which time the reason for the call has to be repeated, explained and if lucky, getting to someone competent to complete the request. In my case, no such luck. I was told that the paper form would be sent to me via mail and I asked if they could also send via email (email has now been in use for 30 years but Arvest prefers paper, envelopes and stamps) and as of today those letters and emails never came. I this that Arvest should consider moving into a business more aligned with their internal talents and capabilities such as a lemonade stand that only accepts cash and exact change only. At the end of each day, they can fill their paper bank rolls of pennies, nickels, dimes and quarters light grandma did back in the 1960's. I believe that they can do this well. Otherwise, my suggestion is to work with organizations like Chase, BOA, Wells Fargo and others. Arvest is just not good at banking.

Every other day the online banking is down, I work over nights so I can't stop to get food or gas…read moreon my 30 mile drive home. 3 times this week its happened. I can't make transfers, debit card purchases literally nothing. And I had bills due at midnight. Don't bank here

Mike Brower at Community Bank & Trust is very helpful and professional. If you want a bank that…read morehas that small town feel, but can still handle anything a larger bank can, go with Community Bank & Trust in Carl Junction.

From the owner: Community Bank and Trust was founded on June 25, 1884, and continues today as an employee owned and…read morelocally operated financial institution dedicated to: - Exceptional personal service - Timely information and decisions - Quality products and services - Promoting the economic growth of the communities we serve Community Bank and Trust operates 12 full-service branches, 2 drive-up facilities, and 1 loan office in Southwest Missouri and Southeast Kansas. Since 1986 the employees of CBT have been actively involved in the success of our bank through the Employee Stock Ownership Plan. Each branch office is managed to specifically meet the financial needs of its customers and community. Thank you for banking with CBT where every customer gets more than what they came in for!