good financial institution. Fraud prevention department is great easy to work with. You can make…read moremoney by referring people.

Talked to an employee by the name of Liz. You can tell she was impatient and had an attitude on the…read morephone by the tone she used when correcting me. I couldn't hear her well due to the phone cutting off at times. So I asked if she could re-verify the numbers for me. She got mad when I repeated my account number and routing number, and it was incorrect. All I wanted to do was ensure my information was correct before submitting my direct deposit information. It makes me want to close my account there after that rude experience with her. Please employ more employees who are more patient with customers.

Used this bank as a company card 0/10 They can't figure how…read moreto take payments and then changes to want 100 percent payment out of no where when we pay weekly . As a personal customer it's just as bad the prompts send you to the representative and 3 out of 3 said all they do is cancel service , I. Not sure how that's banking help , all in all keep any eye out for this bank​

I wouldn't suggest first security bank even to my worst enemy, they have been nothing but problems…read moreand excuses and I finally switched to Arvest and have been incredibly satisfied. A few of the many issues experienced at first security, the biggest being that sometimes charges would be mislabeled on the online app and therefore would be marked as fraudulent. Once, our car/home insurance payment came out as "Toyota finance". I do not own a Toyota so of course I marked it as fraudulent, which denied the payment to the actual business United home insurance. Thanks to FS I owed the insurance company a NSF fee and now have to take my payment in person (even though I've changed banks) because they incorrectly assume it meant I didn't have money which was not true. So angering. On top of that we kept getting charged a NSF fee on our account, to the sum of almost $300 in total, yet we had funds in our account. You can't see what is trying to come out or the total without calling or going to the bank directly. We finally went to this branch and had them break down our entire account to us and told us the president themselves would be calling us directly to figure out the NSF fees. The call never came through so we chose to take our business to arvest. I'm so over this bank and am thankful I found a bank that cares and I get my paycheck 1 day earlier than I did with FS, which is a helpful bonus.

Great rate on a 3 month CD . Great service by friendly staff who are very willing to provide…read moreservice even though it was the Christmas holidays and they were short staffed. Especially the branch manager Ashley Tittle.

I came to this bank Friday to do some business. I walked inside and was greeted by 2 young men and…read moreasked what they could help me with. After telling them what I was trying to get done. They said they weren't able to help me out that I would need to come back Monday. I tried to give them my business but I totally understand the lady wasn't in to do what I needed to get done. Both the guys wished me a great weekend. I would come back here to bank in the future

This bank has all the modern banking perks and the employees are friendly and helpful. But we came…read morehere starting a new business and discussed loans and financing. What we were told changed and proved to be untrue. We are taking our business to another bank because of this. I personally went to their home loan officer and he told me I would not qualify for the home I wanted. I went to another bank and closed on the home less than a month later. This bank's loan department is rigid and failed to live up to the promises they made. Leaving

Good small town bank. A lot of branches to choose from in NWA. I have a couple of accounts with…read morethem and a loan or two. They seem to be competitive with their #'s and again, a local business.