FNBFS has incredibly POOR CUSTOMER SERVICE. 2:22 before anyone answered the phone. Then when they…read moretransferred me to another department, the wait was so long I hung up. Apparently, they think I want to listen to a five minute bank commercial. These people need to WTFU !!!!!

Is 1st natl bank purposely steering customers away from businesses that don't align with…read moremanagements personal agendas, you be the judge. I just recently had a transaction on my debit card declined and discovered that the card was also frozen. I visited the stonewood village branch to inquire as to why. A very nice woman promptly printed out a hard copy showing the related transactions for me to keep. She said that this transaction was for medical marijuana and then suggested that I would not be conducting such an activity. When I told her that it was indeed me and I tanked her repeatedly for prompt service. Due to catastrophic work injury, I take medical marijuana for intense, chronic pain. It is my best solution for my situation and have every intention of continuing it use so I called my PERSONAL ACCOUNT EXECUTIVE @1st NATIONAL BANK just to make sure that future transactions would be honored by 1st NATIONAL BANK FORT SMITH. I was rudely told that my complaint was unfounded because the woman at the 1st NATIONAL BANK FORT SMITH would have no way of knowing any detail of the declined transactions. All the while I'm holding the printout provided by them in my hand.

This is a local branch with a change counter that is gratis for customers. It's one of just a few…read morethat is in town - so I recommend it for customers of the bank because they don't charge for bank customers to use it!

I bank with OZK bank for at wild and i know i have another acount opens with another banks ,but…read morehonestly my favorite bank is ,OZK bank wonderfull people , really good costomer service ,when i get to this bank everyone make you fell like family ,i love everyone there ,, Mikayla , Ashley ,Angie ,Jessica and Eddie, there are really wonderfull people , if you need at really good bank please dont look any farther please be part of this amaysim family ,,OZK ,,, Thank you guys for you hard work , and God Bless You guys !!!!!!!!

Worst customer service imaginable. This bank is not customer friendly - they don't work with you on…read moreanything - the policies and fees change and the customer doesn't even get alerted or notified. The bank app is not as accurate and the people who work there are robotic about their jobs - no sense of humanity or care. You will be drowned in fees and they are reluctant to see an issue. PLEASE BANK SOMEWHERE LITERALLY ANYWHERE ELSE BUT HERE

The worst customer service, ATM is always down, they close at 5pm , I mean anyone that works cannot…read moremake it before they close for their banking needs, no one is helpful, very rude, and not to mention they pick and choose when to pay overdraft and when not even when u sign up for it......?? No rhyme or reason to it....I tried to make a deposit to cover a check in plenty of time after work (5pm) and their ATM deposit was down (Not my issue) and they returned my check and charged me $36. Wow! Would not credit if back too me!!! At a time when we are all trying to build back after last couple years this is VERY cold hearted and terrible customer service!!!! Defined changing banks ! Melissa P They did come back after I wrote this and pay for the overdraft charge so I appreciated that .....

The most professional but friendly staff I have ever experienced. When you walk into their lobby…read moreyour not invisible even if they are with a customer! The on line banking help is above all others... I wish I could give them way more stars!!!

Armstrong Bank tellers always turn and walk away to process even something as simple as a deposit…read more It takes a long time while you wait for them to leave the room and then come back. I have never seen any other bank do that. Also, their security is not good. Once when my account was compromised, they made me wait 10 days and did an "investigation" before returning my money even though my account number was used out of state and I physically had my card and did not put any travel notes on my account. Their security people never texted me to see if it was legit, either. Overall, this bank is okay for a secondary account. I like that they have a Mastercard logo instead of Visa, just for a change. They are definitely not as good as First National Bank of Fort Smith. Also, they closed most of their branches in Fort Smith and opened one "big" branch on Rogers Avenue which is really awkward to access. They have two kiosk tube areas to send your deposit through, one right in front of the other, so if the person in front of you takes 20 minutes to complete your transaction, you are trapped in line!!

The people that work here are kind, professional and caring. I highly recommend doing business…read morehere!

The employees of this bank are amazing to work with! Thank you very much!!read more

These people are the best. I haven't been able to stay afloat due to the virus and UFCU HAS GONE…read moreABOVE AND BEYOND what they had to. Thank you UFCU.

This is such a great institution, always prompt and professional, as well as being involved with…read moretheir customers needs

In my opinion this bank has horrible customer service skills would recommend to choose different…read morebank. One star is too much but that's as low as it goes.

I would give zero stars if I could they like to do whatever they want with your money then make…read moreyour account go negative then blame you telling you you didn't have the funds after telling them multiple times that the money was always there then not wanting to own up to there mistakes never would recommend them to anyone

Ethan and the ladies there are very professional and expedient…read more They leave no stone unturned in making sure that process is done efficiently and quickly where you're approved by underwriting well before your closing date.