They came out promptly and diagnosed a camera problem that my current provider, who installed the…read morevideo system, but was no longer supporting it. I was needing to get this done quickly and they were able to make it happen.

Armando was awesome. Great customer service, good communication, detailed, and knows his trade…read morewell. We did a whole house alarm that covered just about everything. Although our area seems safe, you just never know! I recommend!

If only sub zero stars were possible for this review!…read more In September 2025, we paid Home Pro $15K to have a Kohler generator installed at our home. Big mistake! Months went by and no generator was installed. When they finally came out, Home Pro and their contractors committed a comedy of errors that resulted in more delays. They ran gas lines in the wrong place, wanted to install the generator in a location that wasn't even close to being within code, and we got excuse after excuse. When we began considering legal action and began telling them I wanted a refund, that is when they began to move on the installation. In late November 2025, the installation of the generator began, but they were not able to get it started. It wasn't until January 23, 2026 that they got the generator started! Lupe, the foreman for the job gave excuses and offered to throw in a surge protector and he and Home Pro never delivered on that promise either. As someone who has investigated fraud cases for decades, let me say DO NOT use this company for generator installation needs. They are an excuse factory and I could have contracted it myself and been far better off. Home Pro simply does not have the talent on staff to know how to install generators as well as other local companies.

The professionalism of the tech that installed my security system. He was very detailed and he went…read moreover the functions of the unit with great patience. I appreciate his help for doing so.

Read the reviews! Trust the reviews! Believe the customer!…read more Absolutely abysmal performance, service and customer support especially! It's no wonder they only offer a three year contract. They have no choice! If the customer had the ability to cancel anytime or at the end of a regular 12 month agreement I could not imagine this company still being in business. Many new homes are being built pre wired for Datasmart functions and home builders are offering 36 months of free service with Datasmart (doorbell with very limited functions). Even with that offer, I can't in good faith recommend this company (Datasmart/Duncan Security) to anyone looking for reliable, competent, honest, trustworthy, courteous and professional service for products or services relating to home security.

When I purchased a new home, it was prewired by Datasmart (Duncan Security) for various functions…read moresuch as smart cameras, doorbells, speaker systems, thermostats, wireless access points for the internet, irrigation systems, locks, electrical switches, alarm systems, and more. I was introduced to two Datasmart employees including Bradley Tew and Ty Gibbs. When Bradley first arrived, he walked me through the entire home's wiring system and shared with me my options. He was very thorough with answering my questions, and I purchased multiple items. We scheduled an installer, and the entire package was put together in a few hours. They also spent time educating me about each device and showed me how to control it from one seamless app on my phone. As I was interested in more services, Bradley sent me Ty Gibbs' contact information as he was better suited for technical questions regarding the internet. After multiple phone calls with Ty, I felt he knew exactly what he was talking about, and I felt comfortable moving forward with a wireless access point package. Again, we scheduled installers, and the work was completed in a couple hours. Overall, I am very happy with my experience working with Bradley Tew, Ty Gibbs, and the entire Datasmart team. I would highly recommend them for all your home automation needs and more in the Houston area.

The True Protection alarm system gives me a sense of safety and security in my home.  The alarm…read moresystem is just as safe as the burglar bars that were on my windows and doors before the new windows were installed which on the same day the alarm was installed. Alonse G installed my alarm system and I was really pleased.  He is indeed a professional subject matter expert.  Ask for him. I will add that the entire experience was rough on the sales side and the customer service side but, I am happy with the the end result.  On customer service I hope that Chris mailed the signs--I'm still waiting--it's been 10 days. Four stars for alarm system and installer!

We had Jake as our technician and appreciated the work he did with installing our entire security…read morepackage. He was respectful of our time and had to get the work done in two trips but he gave it special attention and care as he likely would have for his own home.

good service and fair price. Fast and helpful in helping me choose equipment for thermostat,…read moredoorbell and 2 outside cameras

They were great! They respond quickly to inquiries and the person that came out was friendly and…read moreprofessional.

I have been a customer of CSG for 8 years. Prior to buying my current home, I was a tenant and used…read morethe service for 5 years and in my total time have had an overall positive experience. I recently sold my house and did run into a minor issue when it came to cancelling. After a few phone calls and what I thought was going to end with a bad taste in my mouth, I received a phone call from Jimmy genuinely concerned about my issue and we were able to resolve in minutes. In the coming months, I will renew once I get settled into my new home and would highly recommend CSG. thank you for recognizing an issue and resolving with me!

Where does one start....well lets kick off with the hungover technician falling asleep in my…read moredriveway for an hour and end with an extremely expensive security system that has not been working for months. In the middle is them using a camera on the keypad they installed to watch us in our home to installations that stretched to 2am in the morning. In short. If you work with this company you should have your head examined. They will never do what they promised to do, ever! They will be rude, they will charge you outrageous prices, if anything goes wrong their equipment will never work and pray that you never have to deal with their juvenile manager. I swear, this outfit stinks from the head down. Look anywhere but here.

In our transition to a new security system and provider, the provider's installers refused to…read morereplace several of our existing cameras, because they were "not allowed" to work so high. Posted the project on Yelp, and had several responses. None but MaxTech actually came to visit and do a site survey so they fully understood what needed to be done. MaxTech was not the least expensive, but the only truly responsive and responsible quote. And, having Max here on that visit gave me total confidence that MaxTech would deliver on their promise. And MaxTech *did* deliver, on the day they promised, and for the price quoted: four cameras, running Cat-5e in place of previous powered coax, integrated into our new Vivint-based system.

The technician who visited our home three times was really helpful. He didn't charge extra for…read morereinstalling the camera in our backyard during the second visit and patiently assisted me with all the network settings. He's definitely someone you can trust.

Jorge replaced several cameras for my home. He was very professional and explained exactly what he…read morewould do and how long it would take him to complete the job. The quality of his work is excellent and his pricing was fair for the work preformed.

Although I did not move forward with the work, I want to highlight how professional and helpful…read moreGomez Netsolutions was throughout the process. They responded promptly to my inquiry, communicated clearly, and arrived as scheduled. They conducted a thorough evaluation, explained their findings in straightforward terms, and provided a reasonable estimate. I appreciated their honesty, technical knowledge, and the fact that there was no pressure--just solid information and helpful guidance. Based on my experience, I would definitely recommend reaching out to them for an estimate. They are a great resource if you are looking for a clear, professional assessment of your electrical needs.

I can't say enough positive things about Grand Slam Audio Video! These guys are amazing! We needed…read moreour Control4 system upgraded along with adding a mesh network and expanding our Ring camera/security system. John came and listened (really listened) to what we wanted to do and very patiently explained and answered all my questions. His team of technicians are top-notch and are so pleasant to have in my home. When they finished, they not only cleaned up their own mess but also the disaster that the previous Control4 company left behind. I would give them 10 stars if I could!

We can't begin to express our satisfaction with Grand Slam AV & Security. The patience and…read moreknowledge that the crew at Grand Slam has if off the charts. Their pricing was fair and competitive. The service they provide after the install has been superlative. We have a question they respond in minutes. The service that John, Jared and the entire crew provide is fantastic. -Stuart and Lori Speer