Laura provided me with the best possible service. Excellent attention, very kind, and she helped me…read morefind the best possible insurance option for my vehicle. 100% recommended. Thank you Laura!!.

TopSafe insurance was good the first year and a half. This renewal was a nightmare all thanks to…read morethe owner Laura. My policy was terminated by the company at no fault of mine. I reached out to Laura she advised I needed to pay for a wind mitigation and 4-point inspection and stated my inspections from when I purchased the house in 2020 would not be valid for the company she was trying to move me to. She provided a number to an inspection company and told me to tell them she referred me to them. While I was in the process of that I received an email from Laura that said my renewal was complete. So I did not schedule the inspections. Fast forward to today I was made aware by my mortgage company that my insurance has expired and they don't have anything on record. I called Laura who immediately took no responsibility and said she "told me what I needed to do". I told her about the email I received saying I was all set and her reply was" that was an automatic email, I told you what I needed to renew you." I acknowledged that but again brought the email to attention that is contrary to her statements. She again dodged responsibility and when I asked her why she didn't contact me she said it's not her responsibility and that she "can't call all her clients." This blew my mind that's literally her job and I told her that. She was again nonchalant repeated that she told me what to do and she didn't reach out because she didn't know if I went with another company. I told her I would schedule the inspections and might get back to her and her incompetence if I could not find an alternative route. I asked for the info again to the inspectors and she said she would email it to me. She never sent the email. I found the original email with the Company she recommended and requested I plug that she referred me. When I contacted this company they advised me they don't cover my area. Laura is so incompetent she referred me to somebody who could not help me. Hey Laura I found another agent that gave me the same quote from the same company you claimed I had to have a new inspection in order to receive coverage and guess what they used the inspection reports from when I purchased the house. I now have coverage no thanks to you or TopSafe Insurance. So again you failed to provide accurate information and customer support. Terrible costumer service and does not have your best interest at heart in her words "not her job to contact everybody she works with." I would not recommend her to anybody! I thought an insurance brokers job is to stay in communication with their clients... not Laura she shouldn't be expected to do her job. Her words not mine

Our home was insured with Most as our Broker. We received an email from Most that or home…read moreinsurance company was "being ordered to liquidate" and that our insurance would continue for only 24 more days. Also in the email "Do not worry! We are working to secure replacement coverage for you and your account manager will be reaching out shortly to review options with you." I did not hear from Most and called them a few days the date our insurance was supposed to disappear and asked them about the replacement coverage. They said they sent an email (which I never received) saying they couldn't find replacement coverage because my roof was too old. They were uninterested in helping me and finally hung up on me. I'm afraid most failed me as my broker and would not recommend them.

Your not going to file a claim Sylvia my agent said first ..... That's why I have insurance , I've…read morebeen abandoned , no help ! The adjuster won't even call me back , I've done business here for 15 years , I've purchased several policies here , bad service to say the least , Carl

Do not use Melissa Ems Insurance! Trying to find an agency…read morethat is proactive and attentive is difficult. Melissa Ems is neither of these. After our active hurricane season, I needed a quote on both homeowners and flood insurance. I met with Jeff, one of their employees. Jeff is a great salesman, promising to help research and find the best coverage at the lowest price. Once you sign up with Jeff, you never hear from him again. You are forwarded to other employees who are supposed to manage your case. Most often, I would get the office manager Diane, who made excuses saying they had so many clients they couldn't get back to everybody. Wait, what? So my policy can lapse because you have too many people to serve? Find another agency that has the ability to serve all of their clients.

They are nice people and are good at writing a policy but there is not much customer service once…read morethe policy is written. Just like most other large agencies, every time i call in I seem to be talking to a different person. None of them want to help they just say call the insurance company, even for basic information about the policy. It seems that they just like collecting their renewal premiums. I am very disappointed because I had heard very nice things about Melissa.

Wow. Samantha is…read moreamazing, very knowledgeable and lots of integrity. Had a great chat, both of us were leaning towards a major medical instead of traditional insurance.....I expressed a concern about switching, I had always had traditional insurance... and she referred me to another person who sold traditional insurance- so I could make sure I felt comfortable!

Samantha was extremely knowledgeable and honest. Even after she realized she could not help me,…read moreshe took the time to explain different policies and the best action for me to take. She is a gem.

My go to insurance agency. They offer a broad selection of carriers and coverage for auto, home,…read moreboat, commercial, everything! They were able to find me the best policies, for the best premiums! All done with exceptional professionalism and product knowledge. Italiano Insurance is truly the best agency in town

Unresponsive. Had to call numerous times just to get a quote. Never got a response to follow-up…read morequestions. They were friendly, but clearly not interested in helping.

This is honestly the first time I have ever written a review for an insurance company. However, I…read morehave had such great customer service and great rates from this company that I felt it was time to write a review. I started looking at companies that would insure older homes after my current insurer (USAA - love them) was unable to work with older homes. I was put in contact with Marshall Hair. Let me just start by saying he is prompt, intelligent and such a nice person to deal with. When buying or attempting to buy an older home, the insurance and inspections, etc can be all consuming. We've had to come back at least three times for new quotes on different houses. Each time, I have to say, Marshall was super nice and helpful and very prompt with quotes. Honestly, he's gone beyond the call of duty to help us get the best company at the best rate. He will even check your current auto rates and let you know if he can beat them. I can't enough good things about this company and Marshall in particular. BTW, you do not have to be in Tampa or St. Pete to use them. They cover a wide area. My advice is to give them a call!

Called four times in the span of 2 1/2 weeks to this agency to get a Condo Quote. What a…read morenightmare. The agent "Liz DeBaco" put me off and put me off, Oh I am sorry I haven't got a quote yet, I will have it for you at the end of the day, so she said 3 times. She was out of the Office for an Appt, and running late, and I was told by someone else, that she would be sure to put me in front and that was two days ago. If I could have gotten a quote to compare to what I had, maybe they would be less, but as it is, shopping early to avoid last minute will never work at this agency, save yourself some aggravation, and just call someone else, as this is the Advice Ms. DeBaco gave me when I had to call my fourth time. Evidently, they are so short staffed, that in 2 1/2 weeks she could not find time to enter a little information into her computer system to provide a simple quote. Come on, what is there anyway, but a few short questions to get a condo quote. I GIVE THIS COMPANY A NEGATIVE 10 STARS.

Highly recommend using Brandon insurance. I recently moved here and called for a quote and spoke…read morewith Brad. He was so professional and honest, after speaking with him for a few minutes he told me another avenue to take in order to get the best pricing for my needs. He did this even though it meant he wouldn't be able to get my business. People and businesses like this are very rare nowadays. If you want honesty and professionalism you should go to Brad, especially if your insurance needs are more complex.

I'm so glad I was introduced to Adam at Brandon Insurance…read more He has saved me so much money on my car insurance as well as my home insurance. It has been so much easier to work with Adam compared to the big-name insurance companies. Adam is readily available in very timely with responding to you. Highly recommend speaking with Brandon Insurance if you're looking for vehicle and/or home insurance in Florida. Thanks Adam.

Awesome for Homeowners Insurance. I dealt with Mr. Jason Johns and he, my friends, is a man of his…read moreword. Found the company and individual through the FMAP program and was surprised at finding this integrity anywhere within this state borders. He told me what he would do from the onset and also what he required of me. When we hit the point I thought I had kept all my promises and pointed that out. He too apparently thought I had exceeded his expectations than he stepped in and filled the breach. No longer am I requested by that Insurance Company to produce redundant and immaterial proofs or documents. I now feel secure and insured in my home. Thank you, Jason!