I take reviews very seriously as it helps another person decide if they want to business there…read more I would never want to have to deal with this apartment complex ever again. We lived there for 3 years and everything was just horrible all the time or anything we would do they always had something to say about it. If you want to be left alone and want to live how you want to and don't wanna get kicked out over a mistake then don't think about signing with this apartment complex. Even my business that felt with them have had nothing but trouble the entire way.

As a resident: The complex continues at a steady decline. Upon moving here in December of 2024 we…read morewere pleased with management and upkeep. Unfortunately, since the new management company has taken over there have been a barrage of issues, and the latest reviews reflect it. They've discontinued service providers for basic upkeep and cleaning. Upon bringing my complaints to the front desk this evening, such as the lack of cleanliness that was once a part of this complex has become nonexistent. The bugs and dirt that has overtaken the halls is completely unacceptable. However, while management neglects the upkeep of the property, they are becoming obsessive over minor infractions by the tenants. While they remove the onus of expectations from themselves they point fingers at the occupants. Upon approaching staff today concerning the lowered standards, we were greeted with a nonchalant attitude and pure rudeness and disrespect. The staff member made it clear that he had no care to hear our complaints, he also snarked that we should pick up their slack. It is apparent that the management and staff are not concerned with the wellbeing and living conditions of their tenants. At the least, tenants should be respected and treated accordingly. If you're looking for basic expectations while paying inflated rent prices, this is not the place to be.

My son is a resident of this apartment complex. He has been a resident for over two years and says…read morehe really likes the apartment unit he is in. His apartment is spacious, has high ceilings and a wall of large windows that provide natural light during the daytime. The unit is equipped with a washer and dryer, built in entryway cabinets with a hall tree, and a wine fridge. The secondary bedroom has a large walk in closet and the bathroom has plenty of storage space. The kitchen has ample cabinetry and counter space for meal prep. The unit also has wood like flooring and stainless steel appliances. The master bedroom is roomy and has dual sinks and a large walk in shower. Waterford has many amenities such as two pools, two gyms, two game rooms, two meditation rooms, and two lounge areas equipped with coffee/hot chocolate machines. They have various monthly events such as breakfast tacos, bagels for brunch, and pool parties to name a few. The leasing agents are very attentive and any items that are broken are promptly repaired. Barbara is the leasing agent he has the most contact with and he says she is amazing at setting up events for the residents. In addition, he said having the Frisco Fresh Market close and open on Saturdays and Sundays is very convenient for him to visit for groceries and the like. He enjoys being close to downtown Frisco to be able to participate in the different events hosted at the soccer stadium and in Frisco Square. I wrote this review based on his experience with Waterford and the brief encounters I have had with the staff when I visit him. Overall he says he enjoys living there because of all of the events and activities. He higher recommends Waterford for individuals looking for a luxury apartment with awesome amenities and ambiance and one that is close to coffee shops, sporting venues, shopping and restaurants.

Went to visit the property in April. My wife and I loved everything about the property and had…read moretoured multiple apartments prior to touring Waterford. Let me just say this, none of the other properties we visited had anything on this property. No competition at all. We signed our lease a day after touring with Barbara. We were skeptical just like many other people are I'm sure when looking for a new place to live. But Barbara was amazing, there are plenty of reviews talking about how great she is. She exceeded all of our expectations and was the most personable person ever. She made us feel so much more comfortable; especially considering the fact that my wife and I are new to Texas in general. Thank you Barbara! 10/10 would recommend considering Waterford to be your next home and would recommend touring with Barbara.

Jacqueline & Tim were accommodating, flexible, and informative throughout each and every tour,…read moreconversation, and application question. While the location & building are lovely, having both as the 'go-to' organizers of operations was vital in my decision to move from CA to this location. Both were helpful and kind... but not because it was their job, but instead, you could tell it was simply their true character. Both deserve raises, promotions, and kudos from management. And I say that as a future tenant who submitted their application today.

Excellent place to live. Property management is amazing and quick to respond to all your needs…read more Maintenance is on it! Very family friendly and convenient place to live. They always have a fun event happening in the community. Definitely recommend this as a wonderful place to call home.

5 stars because my fiancé proposed here but really it's a beautiful place! Peaceful but some days…read moreare really busy with people trying to get photo shouts for prom, quinces, engagements(like us) but it's understandable because again, it's really pretty. Free to get in and they have a few restaurants in there which are decent. Overall it's good vibes.

Beautiful for taking pictures!! Whether for just cause photos or for prom, it's so beautiful!! Love…read morelove love and will be coming back!

I previously left very positive reviews about my experience living at Lakeview at the Gates of…read moreProsper, and at the time, those reviews reflected how I felt. Unfortunately, my experience at move-out was very different, and I feel it is important to share that. On September 5, 2025, I provided notice of early lease termination and stated that my final day would be November 11, 2025. I planned to use the weekend of November 8-9 to complete cleaning before turning in my keys. However, on Friday, November 7, I received a call from the office informing me that I was scheduled to move out that same day and that my keys needed to be returned by 5:00 p.m., as a new resident was scheduled to move in on November 16. I work in Irving, and the apartment was in Prosper, so I had to leave work immediately and rush to remove the remainder of my belongings by their deadline. I later learned of a $424 balance that was reportedly sent to collections. I never received a final account statement, itemized bill, or notice of any outstanding balance prior to it impacting my credit. Had I been notified, I would have paid it immediately. During my residency, I consistently paid my rent on time or early. I am currently working to obtain documentation and clarification regarding the charges. I hope management will review this matter and ensure proper communication procedures are followed for future residents. I believe in being fair, which is why I am updating my prior reviews to reflect my full experience.

Jerry has been nothing but great with helping us lease an apartment- It shows you he cares about…read morethe residents and not just trying to get you in. When me and my boyfriend toured the property, it was clean - hallways were very well kept and the amenities were nice. We are excited to live here and a big part of it was because of Jerry being so inviting to us!

I went to look at these apartments and the first impression was absolutely wonderful. I met Sophia…read more She's now my leasing agent. I'm gonna sign up because of her and of course the apartments are beautiful. Very well kept up warm and inviting. Floor plants are great. I am going to make this my home. For all the reviews you have don't take their word for it. Come see it because I feel that seeing is believing.

DO NOT MOVE HERE. I was literally counting down the days until our lease ended. Living here felt…read morefilthy, unsafe, and completely unacceptable. We dealt with RATS roaches, disgusting overflowing trash, yellow/brown water, package theft, and constant issues that management failed to meaningfully resolve. We had rats throughout the property--including one on our THIRD-FLOOR BALCONY. Our water repeatedly came from the faucets discolored. Packages were stolen, and I was even mistakenly given access to parcel lockers containing other residents' packages, which seriously concerned me about their security system. The overall environment became increasingly chaotic. A child repeatedly donkey-kicked our front door for absolutely no reason. Evicted residents' belongings would be dumped throughout common areas, sometimes making the property look like a junkyard. Trash would overflow and sit there looking disgusting. Even four months after moving out, I was contacted about packages delivered there, only to learn items had been stolen despite the packages reportedly being kept in a locked office area. And don't expect management to save the day. In my experience, Allee, Melissa and now Megan and Sophia, were incredibly unhelpful. Lydia does the best she can under a deeply failed system! So many lies are told. Problems were passed around instead of resolved. I have photos/videos documenting several of these issues. Pests. Filthy common areas. Questionable water. Theft concerns. Poor security. Unresponsive management. BEWARE. I would never live here again.

I love this apartment complex! The front office is amazing. Michelle is very friendly and helpful…read moreand made the move-in process easy. The mature landscaping is well maintained and the layout of the grounds makes it enjoyable and dog friendly. The experienced maintenance crew is very responsive. There is lots of reserved covered parking and at $25 per space is quite affordable. I was surprised at the convenience of the location with everything very close - from shopping, gym, pet supplies, banking, post office, gas, fast food, restaurants, auto maintenance, etc.

We moved from out-of-state to Greenhaven and all I can say is that it was such an easy process…read more We've been here a little over a month. Amanda & Michelle in the leasing office are so friendly and so responsive! They were able to accommodate an early move-in for us when schedules changed on our end. Since then, they are always so helpful when we chat with them if we have a question or need to stop by the office to grab a package. The same responsiveness and friendliness goes for the maintenance team. When we first moved in, Pete and the team made sure that everything was working properly. Any issue we've had since (very few and minor) they have been on it typically same day or within a day. The apartment and complex are beautiful and quiet for the most part! The gym and pool are amazing and clean. Also love our outdoor seating areas. We have reserved parking, so have no issues on that end. We'll often see many residents doing laps or out on their balconies. Friendly community! They host holiday events too which is so nice. I will say neighbors might get noisy once in a while but it never lasts long! Overall, Greenhaven has been a great place to call home.