I have lived and worked in Asheville Candler area for 11 years now and have had no less than five or six cleaning people and services and Pristine Clean completely outshines (no pun intended) every single one of them by leaps and bounds! I recommend them to all of my friends and clients. Owner operator of small business myself, I am very pleased to not only have David and his team take care of my large size mountain home , but I take every opportunity I have to recommended them to my clients who trust me as well! They do a thorough, deep cleaning, from, literally , ceiling to floor boards and everywhere in between! With love and care that you would find from someone working on their very own home. Dave and his excellently trained and experienced team are prompt, professional and skilled and have always done what he says he's going to do and on time and within or under budget. I thought the service was going to be expensive for my needs and after having them work and care for home for months now- I can't imagine depending on ANYONE ELSE to this big job!!!! It's so refreshing to work with people that do exactly what they say they're going to do and even exceed it!!! read more

Asheville Pristine Clean - Crazy -hard to clean rug!!!! Beautifully cleaned! - Office Cleaning Near Me - Asheville, North Carolina

Very difficult to work with. If you send a message asking day and time for next cleaning they never respond in any timely manner to set your schedule to. First cleaning cleaner broke the bottom rail on shower and claimed to Heidi she knew nothing about it. Next cleaning cancelled two hours before they were to start. Would not recommend this company to anyone. Had to cancel again this morning as they only sent time late yesterday with automated message said one time then email later changed to another time read more

Pristine Clean has been doing work for me personally for many years. Whether I was dealing with Craig on estimates, or Jen with scheduling; we always received the proper attention and our questions were answered. As a family run business, I have met many of their close knit crew, and they are great people all around. My investment team is working on some real estate projects and Pristine Clean is already on our list to do our post construction cleanup. Thanks for all of your help! read more

We were always sent out different cleaners and it was standard for them to show up anywhere from 30 minutes to an hour late. Half the time the house didn't look much better than when we left in the morning. There is no tidying up or any attention to detail. No one ever vacuumed under furniture or under chairs, it was always minimal effort. P.S. This is the second profile this company has since the first profile page they had on Yelp! was full of negative reviews. Notice how all the Yelp! reviewers who give them 5 stars and rave reviews are all from the 13th of this past month and that those same folks haven't bothered to review any other business other than Pristine Clean. Seems a bit fishy to me! Stay away from Pristine Clean. Period. read more

My husband and I own a bed and breakfast and use Pristine Clean for all of our cleaning services. The cleaning products they use are all natural and smell heavenly. Our guests have often asked how to purchase the cleaning products for their own homes. The service Pristine provides is always efficient, courteous, and on a flexible schedule. They are highly professional and responsive. If there is ever an issue that needs to be corrected, the owner makes sure it is taken care of immediately. We are proud to support a local, family-owned business like Pristine. Our B&B would not be a success without their help. read more

Wow I just had my home cleaned by Heather and Brad from Pristine clean. Outstanding job. The estimate was right on for the Initial derp cleaning. My home is spotless and I am worry free read more

I recently had Pristine Clean come to clean my condo. They were supposed to arrive at 1230. At 1245 they called to tell me they were on their way. After arriving at 1pm, I showed the my condo (2 bedroom, 2 bath, ~1000 sq ft). I told them I would like for them (3 cleaners) to concentrate on the kitchen and the master bathroom. They were the areas that needed the most attention. They told me for the agreed upon price of $150 they would be there for 2 hours. I told them there was water, beer, and soda in the fridge if they got thirsty, and I left my condo to go run errands. When I returned several hours later, my condo looked clean, the floors had been vacuumed, surfaces dusted, and the kitchen looked great. My real disappointment came when I entered my master bathroom. The commode was clean as was the sink and counter space around it. The shower however looked as if only the edge of tub had been cleaned. The faucet and handles still had soap scum residue on them (you could tell they had not even been wiped down) and the walls of the shower were in the same condition. It bothers me the 3 people were (allegedly) at my condo for 2 hours (6 hours of work time) and this wasn't done, even after I had requested that it was the area of concentration. Side note, I left the television on for background noise for them, it was on ESPN, when I returned, the channel had been changed. I feel that I was seriously overcharged at $150 for the lack of cleaning I received read more

Awful from the start! I don't even know where to begin. They are delayed in replying to emails and phone calls regarding requests. They agreed to clean our carpet,strip and wax a tiny bathroom floor which they charged for and NEVER did it. I had to call and ask them why it wasn't done and the OWNER just spewed excuses. They are incompetent, unfair and have terrible business ethic. To top it off, they never returned the keys to our office after requesting them several times. DO NOT USE THIS COMPANY! read more

To make a long story short, the company rep is extremely unprofessional. At 20 minutes past the estimated arrival time I called to see if they were still coming. This seemed to offend the representative and after simply mentioning that a call letting me know they were running late would have been nice, she wound up canceling my cleaning. According to her, I was not the type of person they want to work for. Eventually I had to hang up on her to end the hissy fit she was pitching at me. They might be an excellent cleaning company but I guess I will never know since I don't fit her ideal client profile. read more

It's interesting that the only review is one they've written. I had the worst experience with this business. They didn't show up for the first appointment and we had company coming out that evening. I had to take off work and clean myself. I gave them another chance. They showed up this time, but some of the dusting had been missed and the floors were still dirty. To top it off, the estimate was $150 over. They said it was because so much time had gone by since the estimate. This "so much time" was because they didn't show up when scheduled the first time. Green Bee Cleaning is awesome! They do a great job, honor their estimate and show up when scheduled. read more

They don't disclose the ingredients they use in their "eco friendly" products and the employees aren't allowed to wear gloves. Yeah I hope they wash their hands after scrubbing your toilets and other nasty areas and go back to cleaning the rest of your place. I feel bad for the people who have to work here. read more

The cleaning was good, communication leave a bit to be desired. I was told I should be thrilled; that's a big expectation and of course they would have had to do something above and beyond, instead a note that said, "couldn't get to this area this time." Also, in the middle of the day, apparently the cleaners called to say it was going to be higher than the quote. Interestingly, didn't get that message until 5-6 days later. Communication needs improvement! read more

This company is very unorganized and lacks communication skills. There are plenty of other great cleaning companies, including environmentally friendly ones, in the Asheville area. I suggest you not waste your time with these guys and take your business elsewhere. read more