Excellent customer service. While the window product I needed for a rental property was not not what they specialized in the customer service rep was extremely helpful in recommending two other sources with addresses and phone numbers. read more

I have a very difficult work schedule and Asheville Window went out of their way to accommodate the installation on my day off. The new window is beautiful, the installers were very professional, and they cleaned up after themselves completely. I'm very happy with my choice of Asheville Window and Door. read more

We are very happy with our decision to replace our windows and doors through Asheville Window and Door. Charles has been a delight to work with, as he is very responsive and respectful. From ordering to installation, the whole crew was great! It was a fast process, as I was expecting our custom window replacements to take quite a while to be manufactured and installed. Once in, they quickly set up our install dates and went to work swiftly. I was impressed with how fast it all went and was thrilled with the new beautiful windows and external French doors. My only criticism would be with the clean up of the few prints and glue, but that's only because I really don't like to clean windows :) They hauled off all of the old debris and left our property in great shape. I was very happy with our selections for style and practicality. Overall, they did a great job, with excellent products (I love they have a local showroom), respectful and friendly team members, and how they made us feel valued as customers. read more

We bought a 1971 house that hadn't been updated since the day it was built. The front door needed a refresh terribly and we quickly realized we didn't love any of the standard options that Lowe's or Home Depot had to offer. We had several companies come out to quote the door and they left with me feeling like the whole process was more complicated than it was worth. I called Asheville Window and Door and they sent out Charles. He made the whole process seem so straightforward and simple. He did some digging to find the exact door we wanted that was hard to come by. We couldn't be happier with our door and the install process. Charles went above and beyond to make sure all our questions were answered and walked us through the process from beginning to end. Couldn't recommend them more!!! Cannot wait to paint this beauty. read more

Asheville Window & Door - Windows Installation Near Me - Arden, North Carolina

Ashville windows and doors installed my whole house new windows last October and did a great job. The windows are more soundproof and insulated better than the old windows. One window just needed an adjustment one year later and they came out right away and repaired it. I highly recommend them for their quality, Service and pricing. John Martin. read more

We were looking for someone who could make an 8' x 4' picture window and install it to a fresh window opening. Got in touch with Charles at Asheville Window and Door and started the process. Charles was amazing to work with, he had great communication and we were never left guessing on any part of the project. Because it was going to be a fresh opening, Charles worked out all the logistics with AO Construction (a company we picked to make the rough opening. They were awesome by the way). On the of installation, everything was perfect. The window team arrived 20 minutes after the rough opening was cut and was finished in a few hours. The window is beautiful and it has already rained a bit, and there are no leaks. I wish I could say more great things, but no one wants to read a Yelp novel. Asheville Window and Door is awesome. Ask for Charles because he is great at what he does. read more

Asheville Window & Door - Windows Installation Near Me - Arden, North Carolina

I highly recommend Asheville Window and Door. Charles was a tremendous help in recommending window styles and features that are both practical and beautiful. Lisa coordinated and scheduled the installation perfectly, and the installation team worked straight through the day to get the job done in one day. This is my second purchase with Asheville Window and Door. Several years ago I bought the most beautiful door in North Carolina from them, and I highly recommend them without reservation. Call and ask for Charles, you will be happy with your purchase and relieved to work with professionals who know what they are doing and will exceed your expectations. read more

It started when we were considering replacing a couple older large windows in our home. When I called Asheville Window and Door the person answering the phone was very helpful. I explained what we were looking for and she promptly schedule for a salesperson to come out. Charles arrived on time and was extremely knowledgeable and professional. He was a true pleasure to work with. He listened to what we were looking for and gave us options and pricing. We made our decision put down our deposit and looked forward to the next step. Zack, the tech who came out and measured our windows for accuracy was on time ( a big thing for us) and very friendly. Completed his measurements and was on his way. Installation day came as did Dustin and TJ, again on time. These guys got right to work making sure that the furniture was protected and their work area was ready to go. Our house is over 50 years old and had some questionable construction choices. Lol. Dustin and TJ did an incredible job retro fitting our window openings to make our new windows look awesome. Each day when they were done working they made sure to leave the area clean and secure. When the job was completed they re-hung our shades cleaned up , showed us how to operate our new windows and all the features. I recommend Asheville Window and Door to all who are looking for new installation. Thank you guys!!! read more

I worked with Charles to get 8 windows and front door replaced. He was great to work with - very professional, patient and knowledgable. The installers took detailed measurements before the order and everything fit great. The Marvin windows look and operate wonderfully - such a huge improvement over my ancient wood windows and a big step above the vinyl products on the market. Highly recommend read more

I've hired AWD a few times to have windows and doors replaced in my home. Everything has gone smoothly each time. The salespeople have always been helpful and the installers know their stuff. Most recently they replaced my old bathroom windows. The installers did a great job as usual and the salesperson, Charles, was helpful, pleasant, and very responsive. read more

Project: Replace old vinyl sliding doors in master bedroom with wooden French style patio doors. Excellent service from soup to nuts. The doors are solid, high quality, attractive, and perfectly matched to patio doors in living room which came from different manufacturer. People were great: From the friendly and knowledgeable person who came to measure and show us product samples to the technician who came to fit the door - and a month later came back to do an adjustment after the door had 'settled.' He even fixed an issue with another door before he left that wasn't one of their own products! Good clear communication - about pricing, time for delivery, appointments etc. And the price came in a few thousand lower than the exact same project that was done last year for the living room by Lowes. That project was a nightmare -poor communication, numerous delays and then contractor blaming Lowes agent for making mistakes in ordering etc. We decided we would never use again and so opted for AVL Window and Door for the next project. So glad we did. We don't have any more door or window projects but I recommend them very highly and hope I can save other people the waste of time and money going to other contractors! read more

Asheville Window & Door - Windows Installation Near Me - Arden, North Carolina

I was delighted with the service and the product. We replaced master bedroom sliding vinyl style patio doors with wood/aluminium French doors. Ryan, pleasant and knowledgeable, came to measure and discuss options. The quote was $3000 lower than Lowes (who had done the living room identical job a few years earlier). The service man that came to install about 5 weeks later was also very professional and helpful. We showed him an issue we had with the Lowes-installed doors and he kindly fixed that for free! The new doors from this company are certainly equal in quality to the more expensive ones from Lowes and the service was hands down better. They answered calls and emails quickly. Would not hesitate to recommend to anyone and would certainly use them again for any future door/window work. (The post shows my location as San Fran - do not know how to change - live in Asheville!) read more

I first started with gathering quotes for windows and doors. I ended up choosing Asheville windows and doors. When it came to me signing the contract and of course sending money I was getting calls and emails to try to get that arranged. Once they received their money, that changed. I had to seek updates on order and install and hardware choices. Never heard back from salesperson. In fact, another trade informed me my windows were in. The installers were awesome but the sales person was incredibly hard to communicate with. I've left messages with no response emails with no response. Once he did respond he didn't seem to know what was going on. He was pretty much useless when it came to finding hardware that I wanted for the doors. I had something in mind and sent it to him. But because he waited so long to get back to me that hardware was out of stock and wasn't coming anytime soon. I had to order different hardware on my own. Now it's time for my doors to be installed and since then I've been rescheduled twice. Now I will have to reschedule the painters that need to stain the doors. Not happy with the customer service nor the sales person with follow up. Will never recommend or use them again. read more

They installed my Provia glass door. Excellent service and workman ship. Completely satisfied.

Very pleased with the purchase and installation of our sliding glass and entry room doors. The work was completed on our mountain home coordinating over the phone. Hudson helped with recommendations and selection of the doors as well coordination of the installation by the company's employees. I was very pleased and impressed with the quality of the doors and their installation. read more

Why look anywhere else when Asheville Window & Door delivers high quality 5-star treatment and product? From initial contact to discuss possible project to completion, owner, management and employees demonstrated high levels of competence, experience, workmanship, dedication, communication skills, and personal attention. They promptly responded to numerous questions via e mail, phone calls, and in person consultations. Workers were prompt to appointments, showed up on time once the project was underway, and worked diligently, obviously taking pride in their efforts. Precautions were taken to protect health and safety of worker and client. Meticulous attention was given to safeguarding furnishings, decor and floors during the installation process. Debris was promptly removed. Due diligence was conducted prior to contracting with the vendor. National and regional competitors were contacted and like comparisons made. Not only was Asheville Window & Door comprehensive in their guarantee of work performance and product, their bid was most attractive. All in all, Asheville Window and Door exceeded expectations and achieved strong value to cost. read more

I'd give this company 0 stars if I could. Totally unresponsive. Met with the owner about a new front door, sent him specs and photos, and still haven't heard back from him two months later despite repeated phone calls and emails. Buyer beware - if you're looking for good customer service, this is not the place to get it. read more

Love our new sunroom windows. Installation was completed in time expected. Workmen cleaned up all debris each day