Ashley Furniture does not have a business phone, so no one really can answer any questions or complaints. The recently we bought a sofa at furniture (sofa). Then when they delivered and assembled the sofa, it they weren't even. I immediately called the office and the sales lady said that she will send someone to look at the sofa to fix it. Then a few days later, a guy came and checked, tried fixing the backrest to even up but didn't worked. Then he found more problems and started taking pictures. He then later said that sofa is defective. According to him, he will forward the pictures to the headquarters and that we should get a call (so far, none). Sofa is worth close to 4k and we paid it off. Poor customer service! read more

Zero stars If I could. i bought an entertainment piece on May 17, 2026 in San Antonio , Texas. For 1300. Paid in full. Cash. Said it would be delivered in a week or so. Heard nothing. I call Customer service number. They have given me 3 delivery dates. First 5/28, No show. Then, 6/3. No show. and 6/5. No show. No call. No email. But Im bombarded with email ads and lure of coupons ( which was not utilized at the store) so they obviously have my email address. When I called I get "it will now be in wharehouse 6/1." One agent and I figured out they had wrong phone number to contact for delivery and thats why they couldn't deliver. Off a digit. Second agent could not even find my order in the system. Third agent states furniture isn't even at the warehouse after 3.5 weeks. AND previous agent had not corrected the original error of the phone number. . I am so ready to cancel the order but I feel like I have come this far...Hope its not a piece of crap. I will NEVER order from Ashley again. read more

ZERO STARS I mad a purchase on 9 May 2026 for the amount of $4,490.82 order #4034****. I paid IN FULL and scheduled delivery for Saturday 16 May, 2026. A few days before I received an email at my gmail account to confirm my delivery date which I did. The morning of scheduled delivery I received two (2) text messages with delivery tracking and and estimated time between 2:00 PM (1400) - 5:00 PM (1700). During the day I checked both text messaged links for updates on delivery it remained the SAME; no change on time and continued to say there where 6 deliveries ahead of me. At 4:45 PM (1645) I still had not received my delivery and the delivery tracking remained the same no change. I called the phone number provided by the sales person 850-494-1717 option 2, contacted to a customer care specialist who advised me that the delivery time had been pushed to 6:30 PM (1830). At this time I was not happy and expressed my displeasure of not only the time changing without any advanced notification to me as well as the link seeming to NOT update. I expressly stated that it seemed either someone in cyber was not updating the link or the driver was not updating the deliveries as they where completed. Now imagine my frustration when the woman only said I can't do anything about that, and that she had nothing to do with deliveries. I asked for a phone number for deliveries and was told "No, I don't have a phone number for them." I then asked that something be pushed out that either cyber was dropping the ball or delivery was dropping the ball. Also imagine my frustration when at 6:40 PM (1840) I tried to call again in regards to the delivery and the customer care department is closed until Monday; I also tried to speak to Megan at the store only to continuously be sent to voicemail until 7:00 PM (1900) at which time the store is closed. Now imagine how frustrated I am as it is now 7:24 PM (1924) I still don't have my furniture and NO WAY to contact anyone regarding my furniture , I DO expect communication back regarding this issue as well as some sort of compensation for my inconvenience. I WILL also be putting in a review on Reddit as well as Yelp regarding this issue. I feel extremely disrespected, not valued as a customer, and treated poorly. read more

People please beware I live in Crestview Fl and on June 19th my car was hit while in my yard by a delivery truck from this store and they have not been helpful at all and also the truck just drove off without stopping I have the whole thing on my ring camera and I had to file a claim through their insurance company had to call for to get my car fixed on a hit and run police was also called so I'm just saying people beware and to Ron Hughes the supervisor and Assistant DC Manager you are the worse and a lier and hopefully one day you will find it in your heart to have a heart and do the right thing you are or was hiding something. people beware of this place and watch your car sitting in you yard read more