Regarding Ashley furniture industries and Sam Levitz furniture Northwest located in Tucson, Arizona and the various reviews which in general are less than satisfactory. It is important that we as consumers have a thorough understanding of (UCC) Uniform Commercial Code, and in Arizona . Title 47, section 2313, EXPRESS WARRANTY by Affirmation of Fact, Promise, Description, or Sample A. Express warranties by the seller are created as follows: 1. Any affirmation of fact or promise made by the seller, to the buyer, which relates to the goods and, becomes part of the basis of the bargain, creates an express warranty, that the goods shall conform to the affirmation or promise. "Any deviation from the affirmation of fact or promise is referred to as a breach and is actionable in a court of law for damages" 2. Any description of the goods which is made part of the basis of the bargain creates an express warranty that the goods shall conform to the description. "Any deviation from the description of the goods and in other instances, services is referred to as a breach and, is actionable in a court of law for damages" 3. Any sample or model, which is made part of the basis of the bargain, creates an express warranty that the whole of the goods shall conform to the sample or model. B. It is not necessary, to the creation of an express warranty, that the seller use formal words such as "warrant" or "guarantee" or that s/he have a specific intention to make a warranty, however an affirmation merely of the value of the goods or a statement purporting to be merely the seller's opinion or commendation of the goods does NOT create a warranty. In my attempt to purchase 2 recliners, Nico (the manager) insisted that in order for me to do business with him (even with an approved Ashley furniture charge account). I must come into the store. Being 70 years old, having an electric wheelchair and being in general of ill health, going into the store was not practical nor warranted. This Ashley dealer should have their relationship revoked, as they, Sam Levitz furniture, Tucson, Arizona, represent an embarrassment to this otherwise fine furniture manufacturer. read more

Do not buy from Ashley. They show up without completed furniture and then give you attitude when you call customer service. The store manager doesn't call you back, the receptionist hangs up on you, and weeks later my furniture is still not installed. The best part is they say there is no return policy. I just want my money back. read more

What is needed is for Ashley Furniture to have managers in their stores or accessible by phone or email to address customer concerns that cannot be addressed by frontline employees. I am currently to reach out to the corporate office in Wisconsin once again. Customers should not have to go to these lengths to have a concern addressed. read more

DO NOT BUY from Ashley Furniture. I would have given - stars if available. We purchased a sofa and loveseat. The loveseat arrived with a tear in the back. We specifically asked in the store if there was anything wrong with the set as it was on sale and was told no! The back of the loveseat was up against a credenza so you could not see the rip. In our home the loveseat is not against a wall, so tear is visible. They have refused to have the rip repaired and customer service actually laughed at us when we called in for help. read more

Ashley Homestore - Tear in back of loveseat. - Furniture Stores Near Me - Arcadia, Wisconsin

Received damaged items and never was resolved. DO NOT BUT THE FURNITURE CARE PROTECTION. This is an absolute scam and they never approve any claims both Gaby and Monica preciado are quick to deny your claims with false and fake reasons. read more

I purchased a bed (Isanti), within 6 weeks it broke in 3 places - I can no longer sleep in it. Company is doing nothing but make me wait 5 months (broke in early December, parts aren't coming till April) for new parts. I'm not sure how one spends $1000 and then has to sleep on their couch. read more

Their delivery staffs blocked my car parked in private property. When I asked them to move their truck so I can pull my car, they refused to, gestured to go around them, and treated me as I am invisible. I had to move my car front and back repeatedly in order to pull around their truck. When my car's rear bumper got damaged, they teased me as "Do you want us to move our car now?". I asked for information of their company to share this unrealistic experience, they said my damage is none of their problem, although I am certain it was their problem when they blocked my car in designated area and refused to move. I contacted their Lynnwood store and corporate office multiple times but never got connected or call back from any supervisor. I believed I deserve attention and apology from their supervisor but apparently they did not agree. Even the corporate office said I will need a order number and full information for purchaser even after I explained that I am not a customer. Absolutely disgusting and ignorant experience. Will never purchase or recommend getting involved from this company. read more

During COVID times, I've been recognizing businesses that are acting like total heros, and yes, zeros. Ashley homestore is a big, fat, whopping ZERO. Stores are closed, inconvenient but fine, so everyone is shopping online. Shipping, buying, all no problem. However, customer service? What customer service? I've spent no less than 6 hours on the phone (99.5% of the time on hold) attempting to get some kind soul to help me. My dining room table was missing 4 bolts. Not freaking out over it, but its not safe either. After hours on hold, First rep disconnected, Second rep said she will send the parts out. 2 weeks later, nada. 3rd rep says someone will call me back in 48 hours. Yeah, right. It's been 3.5 weeks total I've been trying to resolve this. Why am I wasting so much of my time for something so minor? I even paid EXTRA for the warranty on this item. What a waste. They have NO PROBLEM sending out daily sales emails and taking your hard earned money, however getting someone on the phone is like pulling teeth on an unsedated grizzly bear. Never, ever shopping here again. read more

I want to give it zero stars. This is what happened... I walked into Ashley Furniture store and told them I am interested in buying the package deal I saw online (The Bronyan Furniture set). I said I wanted to purchase both a king and queen set which comes with the bed frame, 2 nightstands, chest of drawers, and dresser with mirror. I said I don't need the mirrors, so I asked to see if taking that off reduced the price, but it turned out the set package deal was cheaper to leave the mirrors in, so I went with the King and Queen SET. They rang it up individually, and I thought that was weird so I commented - "why wasn't it just one price for the set?". The representative at the Jacksonville store *Brook-Lynn* said that is just how they have to ring it up and assured me I was purchasing the sets like I saw them online. They finally delivered the furniture, except for the chest of drawers for both rooms. They refused to deliver the missing chest of drawers for both rooms saying that I did not pay for them. It is currently still part of the set if you look online. If anyone is doing a class action lawsuit against these criminals, count me in. read more

We do not recommend ordering anything from Ashley online! We ordered two items ahead of time to be there in our new home but then realized the color didn't look right in our house and ordered a full size bed instead of a queen size. When we realized, we quickly referenced our email to cancel the order and was told to call a number ending in 3393. We followed all the prompts and was told our cancellation request was initiated and would take 3-5 days to cancel the order! We ordered august 25 and it was sent august 28... we called august 29th to Cancel. Then told when we called on august 30, that the cancellation request wasn't even initiated like we were told on the 29th. In order to attempt to alleviate the additional work and headache on both ends,(customer and business) we reached out to cancel BEFORE the item was shipped. Unfortunately Ashley's terrible process of submitting for a cancellation request of 3-5 days caused further headache. The charges were made the same day the items were sent out for delivery. We called and emailed numerous times this week with multiple representatives, who, unfortunately, are severely under trained, and do not understand what you are requesting initially. We were on 3 different phone calls today for a total of 2.5 hours. One of those calls, the rep for online customer service transferred us to the local Ashley store and because they are two different entities, the local store couldn't help us because the order was placed online! We could have easily dropped off the delivered items to the local Ashley store and they could have picked up from there, but not allowed per online Ashley store because their return policies are different?!!! What?!!! You are the same entity are you not? Why would you have different policies, shouldn't you want to streamline your business model and implement sound, proven policies for a business that runs like a well oiled machine? You should allow customers to return items at local Ashley locations, instead of having to have an item return initiated, pickup scheduled, further shipping delays, and receipt of the item to get a refund. 10 days to process a refund of any sort is absolutely ridiculous for any business. read more

do not do business with these people, and if you don't believe me trying calling corporate before buying. you cannot get in-touch with anyone and will go crazy trying. I bought a sectional from them 4 years ago, they delivered half and told me the other half would take a year. I canceled the order and they picked up the sectional but did not zero out my balance. 4 years later im still fighting it, I was transferred 5 times and given 9 different numbers to call all of them being the "wrong department" read more

Their furniture is actually decent quality. Their salespeople are great. But their customer service after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic. After waiting about 90-days for them to credit me what they told me they would, I finally just disputed it through my credit card. Now my remote control breaks on the fireplace I bought from them. I reach out to see if I could buy a new one, they literally just told me in the chat they couldn't help me. I would ABSOLUTELY NOT do business with them. It's one thing to have a bad employee or two but literally no one would help me at corporate. It's clearly a training issue and not worth the headache of trying to get them to do what's right. read more

Please think again when shopping from Ashley because; If you think Ashley is like ikea or other furniture companies, you are wrong. while other brands give a minimum return period of 30 days or even 1 year, Ashley gives 1 week return period and 40% of the amount you pay is deducted. Only 1 week. I have to use a sofa that I am not satisfied with for years. Please consider this when shopping from ashley. read more

If I could give a zero I would. I purchase the Willowton 60" TV Stand order online Wednesday, April 17th, 2024. The TV stand was delivered that Friday, but I did not start putting it together until Monday. As I was taking the item out of the box it was split part # 28, front tail . According, the instructions it provide me the website to see if it can be replaced, but the website told me it couldn't be replaced and provide me with three location that I can take the piece to see if I can receive another. I took it to Ashley in Eastchase, located in the Montgomery, AL. Manager told me that they cannot replace it with charging me for it because they are not affiliated with Ashley online. Finally, I got intouch with a rep (contractor), who confirmed that part #28 can be replaced and one will be sent to me with 7-10 business days. I sent pictures to email provided by her but I have not heard anything. Spoke to a rep via chat and phone item has not shipped yet. One rep told me it will be available mid May. I called back on June 3 and the rep told me it will be mid June when the part will be available. Now I have the stand scattered over the den ready to be put together, but I can't move forward until I get that piece. *** Please do not buy Furniture from Ashley, because it will take forever to get your replacement part.*** read more

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Ordered several items here. First order arrived just fine, assembly guys were great, love my table. Next order was rescheduled because one item was out of stock. I asked if they could do a partial delivery, and they said no. I gave them the benefit of the doubt, and what do you know? A different item in my order is out of stock and they want to reschedule again. We've been sitting on the rug in our empty living room for 2 months now. Also, they mark up all of the prices in the store and try to get you to sign up for their credit card to get a 50% discount. Thankfully, we checked online and found that you could get the discounted price without signing up for anything. They are just a bunch of crooks. read more

I will NEVER purchase anything from Ashley Furniture. Dresser drawers don't close properly, some are entirely crooked! One drawer was busted on the inside. The night stand drawer came completely apart due to the inside rail not being put together properly. Our dining room table is gashed and messed up on one corner. The inside of our server is warped from screws not being put in correctly. Our ottoman was too large and they would not exchange it. No return policy. I have called them several times over the last month and a service tech has still not been assigned to my issues. They are so busy fixing their junky furniture. This company does not stand behind their products and they're getting away from it! Buyer beware!!!!!! read more

Ashley Homestore - Dining table - Furniture Stores Near Me - Arcadia, Wisconsin

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Update: They promised me a full refund a month ago and I still haven't received anything. They keep making excuses about my account but my bank has said there's never even been an attempt to refund me. They also keep denying they ever offered a full refund and said I'm only getting a partial refund. I ordered a bedframe but when I went to order a mattress I realized nobody would ship to me and everything is closed because of covid. I called them and they told me they canceled the order. Two weeks later they shipped my order anyways. I talked to them again and they told me to decline the delivery and I would get a FULL refund, this included tax and shipping, and I wouldn't see a restock fee for this. Two weeks later I received a charge for the full amount! I called them again and now they're saying the refund didn't process correctly but they're only going to refund me for the item and tax, I still get charged for shipping and they're charging a restock fee now. I regret ever buying anything from a bunch of money hungry liar read more

Ashley Homestore - Ashley Furniture Excuses and Lies - Furniture Stores Near Me - Arcadia, Wisconsin

I received a damaged ottoman. I will never ever shop here again. I understand the pandemic but there needs to be service. They sure helped me to purchase (also during the Pandemic) I have called over 13 times only to be disconnected automatically after 3 minutes on hold. I just filed a formal complaint with the Better Business Bureau and now I will contact Channel 7 on your Side. Please file a complaint with the BBB!' Please. read more

If I could give zero stars I would. Received damaged dining room set, sent email and have called over seven times only to be disconnected. I will definitely be filing a complaint with the BBB. I will never purchase from here again. If you're thinking about it, DON'T DO IT. Go somewhere else, anywhere but here. read more

NEVER AGAIN. We will never again order from Ashley. On Friday we had a dresser delivered. There are several defects including chipping, peeling, bubbling, and a drawer that is half broken. I have spent 3 days trying to get ahold of them. When I do get someone they transfer me. On Saturday I felt like I was getting somewhere until that lady redirected me straight to the home menu!! When I called back it was after hours, however I was on the phone that day for 3 hours.sunday I finally reached someone who told me she would take a look at the photos and complaint and call me back Monday morning. Today, Monday. 4 days after the delivery I am currently on hold as I have been for 48 minutes. Awful, just awful. We filled a complaint to BBB. read more

OMG customer service is the WORSE they are super rude no trained people, after I bought thousands of dollars on furniture's, they laugh at my face with a broken dinning table after 2 months of purchase I am still without a table. I think this is the worse experience I ever have. No buying on this store ever in my life. read more

We ordered complete bedroom suite August 2019. . It's now December 2019 and they are still telling us the items are backordered. . Yet when you check website it has a banner claiming quick delivery for that model. LIARS... . Worst experience ever... learn from others reviews (mistakes) DON'T DO BUSINESS WITH ANY ASHLEY AFFILIATE. Unless you want the same negative experience. . When we asked for refund they said sure. Our policy states your responsible for cancellation and restocking fees. . What? . You haven't delivered anything ? . How about refund with interest for holding our money. Yes! They charged 100% then claimed damage during inspection at delivery company and ordered replacement. We asked for refund until replacement was ready and they said No! Product was shipped then damage was found. BS your all liars. Delivery company is owned by seller. read more

Totally agree with all these reviews! The customer service, or lack of it, during COVID has been horrific! No status update on orders, don't anwer calls and if your on hold for 15 mins. it automatically hangs up one you! The online customer service has no idea what they are talking about! I like their furniture, but just not worth buying from them unless you are walking out with the furniture on hand! You cannot count on them! Even sales agent (who follow you everywhere) don't call with an update on their orders--just sad! read more

Wow, I can't express how frustrated and disappointed I am right now with Ashley furniture. My bed was expected to arrive on 8/15 and I received a text message that morning with my delivery time between 1-5 pm. They were supposed to deliver and assemble during that time. My husband and I were so excited because we had placed this order a month ago and we were looking forward to our new bed. Expecting for our bed to arrive during that timeframe, my husband took down our old bed that morning and gave it away. Approximately 3 hours later we received a call from Ashley Furniture Warehouse informing us that our bed rails were not in stock at the moment. He was extremely apologetic and even complained about how I should've received this information from them beforehand and not the day of my expected delivery. I agreed and he told me to contact customer service to get more information. I called Customer service and was transferred around about 5 times. After I finally got in contact with a Representative, she placed me on hold to do further research on my issue. I was on hold for over 30 minutes and the call completely disconnected. She never called back or anything so I had to call and wait all over again. I was finally connected with another Representative who told me that my bed frames were still en route to be delivered that day during my delivery window. However, the rails will be delivered 3 days later and they will assemble it then. She said another department would contact me within the next hour to schedule my new delivery date for the rails. I was so annoyed that now I had to wait an additional 3 days before I could have my bed together. Once 5 pm came around, I still did not have the bed frames and no one called me to schedule my delivery date for the rails. I am 8 months pregnant with no bed and no information on what's going on with my order. My husband and I had to sleep on a blow-up mattress for the past 2 nights which was extremely uncomfortable for me, especially while being so close to my due date. This was my first time ordering from Ashley Furniture and it will be my last! read more

I fully regret my decision purchasing from Ashley HomeStore. This is the most unprofessional company I have ever dealt with. I have worked customer service before and there were many times you have to bend the rules to please the customer ESPECIALLY if you are the one who made the mistake. Ashley Furniture doesn't care about the customer. They fake it until they get their money. First, I placed an order on 9/15 in store. I used a few different credit cards to pay. An hour later, I bring my fiance in and we were approved for the in store credit so we decided to cancel the first order and refund it back to those cards and place a new order with the Ashley Homestore credit. I expected to wait the typical 5-7 business days to receive a refund. Here I am nearly 2 weeks later and no sign of a refund. We have contacted all of our banks/credit card companies and nothing is even pending. I went back to the HomeStore yesterday (9/26) to inquire about this and they basically just tell me that they did their part and did not know what was going on. I was not provided a receipt or any sort of proof that they actually did their job. On 9/25 we received our delivery. The delivery team state that we did not receive the dresser due to it being on backorder. We were not notified of this. We also did not receive the adjustable base for our tempur pedic mattress and they did not know why. As soon as we realized this, I began notifying our sales rep. He also had no answers for us and said that it looks like we should have received the dresser and as far as the base goes he was supposed to look into it and let me know, of course I was never notified. Imagine that. As I was in the process of making the phone call, we then noticed our mattress had a huge stain and a few smaller ones. I was told to contact GRT. I emailed photos and was told to wait 24 hours for them to contact me back. The next morning, I of course did not receive a phone call. I then went to the Ashley HomeStore and the manager did not even have answers for me. He just read off what I already knew (GRT was "working on it") and told me he did not know why I didn't receive the other items and that I should've been contacted but I was not. I immediately contacted GRT and after being placed on hold several times I was told the mattress would be replaced in 2 weeks. I explained I absolutely can not wait 2 weeks and I was basically told well sorry, you have to. I explained I want a refund and then I was told all sales are final. Guess my pregnant self will be going another 2 weeks without a suitable bed. My fiance then made calls to corporate, who just directed him back to the HomeStore. They then told him they would call him back and here we are almost 24 hours later once again and NO phone call. Its an absolute shame I have wasted close to 8k with this horrible company. I try to give people the benefit of the doubt and be a patient person but this is uncalled for. read more

Ashley Homestore - Worst customer service I have ever had. Stained mattress on arrival. Mind you, I paid almost $2200 for it. - Furniture Stores Near Me - Arcadia, Wisconsin

Calling and getting someone to answer the phone will not happen at the store in Cool Springs. Have a store credit, went and picked out items. Called and left a VM at the store, chatted online only to be told that the Salesperson Judy would return the call in 24-48 hrs. I work in customer service. This is not a good way for a company to operate. Won't recommend or purchase from them again. 24-48 hrs to return a call??? REALLY!! THIS IS POST COVID!! read more

Bed sat was delivered on the receipt it stated thAt it would be delivered and set up ..They dropped the boxes and left . If we would have know we would have saved the delivery fee and brought it home ourselves. Poor trading . read more

Ashley Furniture is HORRIBLE... online customer service is pathetic. The merchandise was missing parts and the phone rep argued with me then finally agreed to sent parts. The next day i get an email that they were mistaken, that the parts are not included! So they want to offer me a 10% discount to make up for the misinformation, WTF! They want me to spend more money and shop some more. Nothing but insulting. The assembly instructions clearly show all parts needed. It has been a battle trying to get them to do the right thing which they refuse. I emailed the CEO and he will not respond. I told them to pick up their junk but now they want to send a technician to inspect... again WTF!e I am a month into dealing with this. Still no resolution. The CEO Todd Wanek has failed to respond to my requests to speak with him. I have been dealing with Chris Heintz | LCC Supervisor. He has promised to send the missing parts. He sent incorrect parts wrapped in foil in a used sandwich baggie. Literally GROSS!! He promised a full credit for the bed due to all the trouble. Has not happened. On the contrary there are now erroneous unauthorized charges showing up on my account. Also pillows were delivered in ripped up black garbage bags. Absolutely pathetic. I have had to cancel the card being charged as a result of Ashley placing unauthorized charges on the account. Then Renee Brown (supposedly superior to Chris Heintz) contacted me. She has assured she will send me the correct parts and will make sure all charges are removed. She promises to email me copies of credits that have been issued. Instead she emails me the parts list and incomplete credit info. The online team has emailed me info on supposed credits that have been issued but the credits have yet to be applied. They simply are blowing smoke up everybody's ass. Nobody at Ashley knows how to do their job. Starting to seem that i will need to involve my attorney. BUYER BEWARE!! read more

Just don't -- if you need furniture there are much better choices - the customer service is the worst in the business. I was a store manager for a furniture store (competitor) and I KNOW what the standards are for superior customer service. HORRIBLE to do business with. HORRIBLE - HORRIBLE - HORRIBLE. read more

I had bought my wife a 4 piece wall entertainment center as a anniversary gift back on February 26, 2019 & it was delivered to our house the next week. But on the day it was delivered my wife & I had noticed some scratches, dents & chip on some areas. A big chip on the front lower corner of the TV stand, Straches on the sliding doors, metal parts, on one tower, and one of the shelve is crack on one tower. We told the delivery personnel right away & they called it in, on the spot. Ashley Furniture then scheduled a tech to come to the house & verify the damages. The tech then declared it not fixable and had to be exchanged. After the tech Ashley Furniture then scheduled a even exchange 6 times. 3 of those times they've tried to delivered a even exchange with another damage parts & 3 times they've came with partial parts. Today is now April 23, 2019 and this issue still haven't been resolved. My wife & I have been driving back & forth to the store numerous time's located in Miramar, CA that's miles away from where we live in Otay Mesa, CA. And each time's we've spoked with store supervisor/manager & I have also been in contact with the warehouse manager (David) and his supervisor's in the Colton, CA warehouse. They have been giving us false promises & we still have not received a undamaged material & the issue is still not resolved, again my wife & I purchased this 4 piece wall entertainment center on February 26, 2019 & today is now April 23, 2019. I don't know what kind of management Ashley Furniture hires but this is the most worst experience my wife & I had dealing with a furniture store. read more

Stay far away. Awful customer service no accountability, cheap furniture go elsewhere.

All our furniture are in very bad shape we spend more than 10k in this company and we believe is money in the trash because all products are trash be aware of the quality it's really bad, warranty is worse we try to change or dinner room about 5 times and when truck arrived all was wrong or in bad shape or worse conditions a year passing by and all our furniture are in bad shape for the record we are a couple with a one year old baby so we don't hard use any of the furniture jus the quality is very bad read more

I've never had such terrible customer service. First delivered wrong bed. Then wanted to pick it up before bringing the right one. I have the right headboard. Then they bring me 1 side rail with storage, 1 footboard with storage. And the slats or frame or whatever. BUT NO STORAGE RAIL FOR THE OTHER SIDE. So now I'm sleeping on the floor with parts all around. Now it will be May 3 before they can get it here. I WILL NEVER RECOMMEND YOUR COMPANY TO ANYONE. Nobody even called me to fix the issue. I will be reporting these issues to the BBB, with a formal complaint read more

Customer service had no customer service skills. I called because they told me a day and time and then they changed the day. I expressed my concerns over making myself available on the original day but they showed no concern. No apologies for convenience or concern for my time or the reasons why. I asked her why the change and she said, "I have no idea". I'm disappointed because they only showed concern for their time and not mine. read more

Don't do it. We really regret having ever bought anything. They send us wrong furniture and have been unable to reach customer service for two days of constant calling. Cannot get through on website and cannot get through by email. Calling just has some rep pick up and not say anything then hang up so it doesn't go to their survey. read more

Never will I order from Ashley Furniture again. Customer service horrific ! You'd think that if they want to remain in business during Covid times they would go out of their way to satisfy customers, but this hasn't been the case so I can see this one tanking along with the other struggling retailers. Note to Ashley Furniture, if you are short on staff and cannot operate efficiently its best to stay closed until this pandemic passes over vs risking ruining your brand even further. I ordered a bedroom set for my daughter. The bed came in three seperate shipments I.e. the frame one day, headboard another day, and foot board on the last day about three weeks after ordering. Once received, I could immediately see that it was used, it had screws missing some of the holes where the screws were supposed to go were stripped probably from a prior customer that may had it and returned it. The bed is useless right now. I tried calling cs to complain but of course they tell you to leave a message after holding for 30 minutes that they will never return. I havent even received the dresser yet, its slated to be delivered 30 days after ordering and I do anticipate quality issues with this one as well. I will be reporting to BBB if the dresser has issues as well. Customer Service has been useless at this point, they don't answer the phone nor return calls. I have tried calling corporate only to be directed back to the same unanswered line. read more

Ordered 4 kitchen counter stools from Ashley Home Store Online. 2 of the stools came damaged and 1 stool was not drilled correctly so it could not be put together. I emailed pictures to their customer service department on 12/18 and called customer service to open a case. After weeks of being ignored and calling back, consistently getting different stories I was told if I donate the chairs I would get a refund. I donated the items and send a copy of the donation receipt to customer service. Today is Jan 14th and still no refund. I would never buy anything from this store. Worlds worst customer service!!! read more

Avoid this company at all costs. Paid for my furniture a month ago and was promised delivery tomorrow. Called to check on status today and was informed that someone should have called as they were not going to be delivering tomorrow and that my furniture was now on back order. When I asked the representative when I could expect my furniture, she said she had no idea and could not give me a date. After that call I called their corporate offices in Wisconsin. I asked to speak to someone in management that was not at some call center. The receptionist dumped me back into a call center. I called back 5 times and the receptionist hung up on me each time without even saying hello. THIS COMPANY HAS NO IDEA WHAT CUSTOMER SERVICE IS AND YOU SHOULD AVOID IT AT ALL COSTS. HOW ARE THEY GOING TO ACT IF THERE IS A PROBLEM WITH THE FURNITURE. AVOID ASHLEY AT ALL COSTS. TERRIBLE CUSTOMER SERVICE AND TERRIBLE COMPANY. read more

Ashley furniture quality is terrible, screws don't match up, furniture's not level on the floor and wobbles. Customer service is straight from the ghetto with zero help or concern. Their delivery service ruined my home, leaving deep gouge scratches on the floors and walls trying to get furniture up the steps. Do yourself a favor and read all the previous reviews. Then shop somewhere else to save yourself of unnecessary headaches that will not ever get resolved. read more

Wasted an entire afternoon waiting on a delivery that was supposed to happen today between 12-3. When I finally got to speak to someone around 4:30, after lots of time on hold & numerous attempts-I was told that the driver had cancelled all of his routes today & I would have to reschedule. After calling a second number & finally getting someone different on the phone, I was told that there had been a glitch in their system & that my items wouldn't even be in the Ashley warehouse until Sept 6th. Seriously Ashley Homestore???? I am confident that no one cares-but I will never shop here again. read more