NEVER SHOP HERE! Horrible customer service. Whatever delivery date they tell you will be three times as long. Also the delivery drivers are quick to say sorry these won't fit through your door to get out of building it all. I spent thousands on an order and return it all because half of my items wouldn't fit apparently. So my home is empty after the months we've already waited. Really sad. read more

I purchased furniture from the Ashley home store in Columbia, MD and had to cancel my delivery due to COVID-19. When I tried to reschedule, they wanted to charge me an additional delivery fee and after I spoke with someone at the store, the district manager stated that he would waive the fee, but when I called to reschedule the delivery, I was told that it was a process and they would not tell me what the process was or how long it would take for the process to be completed. I asked for a manager and she would not put him on the phone. When I call the so-called corporate number, I get sent back to the store. I spent a lot of money with this company and they treat their customers like crap. I'll never buy from them again!!!!!!!!! read more

This is the worse furniture I have ever purchased. There is nothing more I can say. Customer SERVICE is terrible too.

I ordered a headboard online since it wasn't available from the store. Um, ok weird but whatever. Arrived looking like it had been dropped. It was in 4 pieces to be assembled - 3 of the 4 pieces have some kind of damage, ding, scratch...here's where the fun begins. I have been emailing with no response. Try to call but guess what, you will sit on hold and never talk to a person. My most recent call I held for 25 minutes until I had to give up because I actually have other things I need to do. How dare I! I've tried reaching out on fb and through their webpage. The webpage let me submit a note but then I immediately got a failure notice in my inbox so I guess that didn't work. At this point, I don't have much hope except to cross my fingers that my cc offers some kind of coverage and will reimburse me for the damaged item (which I'm sure they then just take the money back from the originator). So frustrating! Will not be doing business with them again! read more

Paid top dollar for my couch and end tables and they all fell apart within six months. Sent several emails to Ashley furniture with no response. Terrible, I will never go to Ashley again! read more

Ordered a sofa which included 2 accent pillows, along with an area rug. Paid full out for this order. Sofa was confirmed and delivered on 11/21/19. One of the throw pillows was missing. I spoke with customer care while the delivery man sent a snapshot. Supposedly, the pillow should be received 7-10 business days. On 11/23/19, got a email stating the pillow was delivered to my door. It was not. I then spoke to 2 customer care ppl in two different states. As of today 12/05/19, no pillow. So this local (Houston) says since the pillow is coming from the Corporate store in WI, it can take 4wks because they wait for other shipments. I'm sorry, I order Amazon.com allll the time and get items from China in 4days. When you took my $$$ it was less than 10 minutes. Very Disgruntled. read more

Can't give a review as I ordered in November and it is now Christmas Eve.....still no package. They refuse to post this so look them up on Yelp and all the other places. This review will be cross posted on multiple sites that they can not stop or control. They obviously are not handling this very well. Not good on the company. This will be posted and this will get out.....just at the very minimum at least attempt to address this. Not asking them to rebuild the wheel or make a huge ordeal over sheets. But, your actions have spoken.. read more

This is an update as they yet again called to push back delivery. My question is WTF are you calling for setting up delivery if you don't have the furniture? Also am still waiting on a call back from a supervisor or anyone for that matter. Very poorly run company and no one to help. It is utterly pathetic. Will NEVER give them another dime of my money. read more

I bought my living room on November 11/20 and my delivery was supposed to be December 24, but never arrive. I called customer service and they told me they would arrive on January 29th, I am calling again since I have not received any calls about my order, and now they told me that my order is to be delivered on February 19, they have a bad service, it was the first and the last time I will buy from this store read more

WORD TO THE WISE: **DON'T GET DUPED**. SAVE YOURSELF REGRET, FRUSTRATION, WASTE OF FINANCIAL RESOURCES, and learn from us - those who have had traveled this road of regret and are living in a nightmare! The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise.....there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch). When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Though they acknowledged that I had received a defective couch they still blew me off and told me to email their consumer affairs department and their consumer affairs department did the same thing....blew me off. I continued to call Ashley and they continued to do the same thing (refer me to their consumer affairs department and the consumer affairs department would blow me off). Finally they told me they're not going to do anything for me. NOTE: THE ASHLEY REPRESENTATIVE RESPONSE: "Actually if you read the first paragraph of your warranty booklet you'll see that YOU DO NOT have a warranty for the sofa. Amazon has the warranty. We're not going to do anything for you" Is there anything else that need to be said? read more

Love a good run a around? Look no further! They will give you a RUN for your money! No apologies needed because a poor treated customer is only a inconvenience to them. Lied to several times. No respect from the store manager. Do NOT shop here! This is our story and we are unimpressed: Absolutely the worst service I've experienced. We purchased a sectional with the Coralville Ashley HomeStore. Our sectional was estimated to arrive in three to five weeks. Around the third week we got the notification that one part of the sectional arrived but the other part was still in transit. Two weeks later we were notified it was all ready for pick up. Our home was empty of furniture, so we went to pick up the sectional. Upon arrival, we were able to grab the sleeper sofa part of the sectional but then told somehow our chaise had been misplaced! After a run around for about a half hour, they came up empty handed without our chaise. We left with the sleeper sofa side and were told we would hear back soon with a solution. Messages back and forth had us very confused with little answers or time estimate for when we would receive the full piece. Along with this, no accommodations were offered. Finally, a week later, we were notified they had the chaise shipped in (how was it delivered so quick, if the other parts take 3-5 weeks?). So we let the store know we would be in the following day to pick up the chaise. We drove down to Ashley for the second time, only to be given the runaround. They couldn't find it again! We spoke with the manager for 45 minutes who was unapologetic and sounded mostly irritated with us. Finally, he had the answer. They opened a piece of furniture in the back and it was the right fabric! But, it was the piece we already had minus the sleeper sofa part that we special ordered. Not to mention, it was a DISPLAY unit that they tried to pass off as an ordered item. We quickly were disrespected and disregarded as young customers. The manager onsite offered to give us the chaise floor unit for a measly 10% off. We decided to take the chaise as a holder until our new one was actually ordered in. Still, they are haggling us and being a hassle about delivering the chaise even though we have been to the store more twice for this piece. It has been well over the three to five weeks promised. We are extremely unhappy with how we have been treated and how the situation has been handled. I highly encourage shoppers to look elsewhere because Ashley will not do right by you. read more

Don't buy from Ashley's furniture the worst furniture I've ever bought recliner chair paid $1000 bought the extended warranty it's not worth the paper it's written on the the recliner chairs leather started peeling It looks like when you're out in the sun and you get a sunburn and then about a week later starts peeling that's exactly what the chair did Call the store they Refer me to the Extended warranty that they sold me soon as I said it was peeling and they wanted me to send a picture right off the bat they said oh that's not covered then I jumped on the Internet and found out that there were class actions against Ashley store for the very same thing I went around and around with them I'm done with Ashley's furniture and I'm warning anybody that wants to buy any furniture from them don't do it read more

The issues is with false advertising, and statements. My wife & I visited Ashley furniture stores in Panama City Florida, and Fort Walton Beach Florida. Both advised their locations delivered directly to Freeport Florida. Upon deciding to get the furniture we went to the Panama City FL location. After spending some time deciding what we wanted we found they don't deliver to Freeport, rather another location does. This then lead to confusion as the local store had to do extra steps to transfer the information to the Crestview Florida store. This procedure added issues, and extended amount of time to do so (The store staff, and manager weren't even fully aware of the procedure for doing so adding to the delay). Ashley's corporate price match policy is also a lie as it states the following information. This is just a way of getting you to think they will match, and draw you in: Price Match Guarantee What is it? If you find a lower price from an online retailer on an identical, in-stock product, tell us and we'll match it. Price match criteria Identical item The product is the same size, model, SKU, quantity, brand, name and color In-stock The item must be available at the online retailer's website and on AshleyFurniture.com at the time of the price match request Sold by The item must be sold and fulfilled by Amazon.com, Wayfair.com, Overstock.com, Target.com, Hayneedle.com, or Walmart.com Other exclusions Resale purchases and rain checks on items that aren't currently in stock will not be eligible for price matching The stores contacted above say they only match their online prices, or it's up to the manager if they honor the Ashley price match guarantee. They also say they personally deliver to your location just to get the sale (leading to the customer mistreatment). read more

To say we are happy is quite the under statement. Me and my family are very upset at the overall service of Ashley from the delivery to the technician. The delivery came and delivered my table with chairs and bar chairs as well as my bed set. Me and my family noticed that all the chairs were wobbling and when asking the delivers they said all you have to do is sit on them and they will adjust. Silly us to believe that... after sitting on them they still wobbled so we called Ashely customer care and they said they can send a technician. When we went to check on my bedroom set The delivers mentioned that the legs of the nightstands were stuck and that the technician needs to get them out because they are not allowed to do that. Another thing we noticed was that there were scratches on the nightstand and on the headboard of the bed set. When we called customer care again they said that we can not exchange since we sign off on the delivery. Another thing was that they brought bed springs that were tooo high once you put the king bed on and they said they couldn't take it back and I was suggested to just put it for sale on my own. Which is quite the inconvenience. Point is the technician finally came today and he had a profound Odor that was not pleasant and he was in fact very dirty. He went to go fix the nightstands and take out the legs for the nightstand and while he worked ... let's just say his pants needed to be lifted up because our eyes were brought to the attention of something very unpleasant. When he was fixing our nightstands he came in with Elmer's school glue and kept saying to us that "not a lot of people know this.. but this stuff works on wood" I was not impressed at all. We were told that the technician would come out in a small truck however he came in his own personal little Sudan vehicle. Needless to say I don't think we will be purchasing from Ashley's again. read more

I posted this on Ashley's site to get some help, but they not only ignored it - they deleted it. There is nothing in it that's crude, cussing or insulting; they just dont want people to see the truth about the products they sell and the lack of care about the customer. That being said - here it is: I distinctly ordered a brown sectional that was NOT corduroy. Mr and my wife especially HATE corduroy and we inspected the pics well to make sure we were getting a flat fabric. When it was delivered, we were both very sick. I didn't even notice it was the wrong material at the time the delivery was made and set up. After they left, my wife and got a real look and there was a corduroy sectional in our home... gack! I began talking to Ashley reps and the attitude was they could care less. They put little to no effort into correcting the issue. just couldn't keep arguing with them because I was very ill at the time. Here is the review I later posted on their site that they erased because it didn't meet their "Community Guidelines", which is another creepy fact about them - trying to deceive the public by eliminating unflattering reviews: Worst constructed set ever... I purchased this last year, and I am looking to dump it. It feels like a cheap wooden frame with fabric and cushions barely applied. I made the mistake of falling asleep on it when I first got it, and my back went out for two weeks due to the lack of any type of support. I have had this set for about a year now and cannot get rid of some strange factory odors. The ottoman had a bar going across it that you can feel jamming at you when you sit on it. The ottoman (I guess its optional) is way too big, almost filling the space between the jutting out parts of the sectional. The back pillows cannot be removed and the back of the furniture is just lazy fabric stretched with no protective support underneath. The cushions are so cheap you cannot flop down or you will hurt yourself on the frame. Purchases like this scare me away from internet ordering. Its like they feel they an rip you off because you cannot pre-inspect. Do not buy this - you can do better. I would stay far away from Ashley furniture if I were anyone with sense. read more

I made an online purchase and paid for the premium delivery and assembly. The handlers dropped the dresser on the concrete breaking 3 of the drawers and scratching it to all hell. They said they could not exchange for a new one but that a technician had to come out and "repair" it. They also gouged the headboard. The ups shipment of the nightstands had one that had a 8" scratch down the side, which they are replacing. The icing on the cake is that they did not deliver all of the parts needed for the bed and when I called they said they would need to ship them. We have been without a functional bed for 7 days now. They keep assuring me the parts have shipped but have not offered a tracking number. My husband, daughter and I have been sleeping on an air mattress and pull out bed for 7 full nights now. Needless to say, we are tired and cranky. When I asked if anything could be done for the inconvenience I was told no. I asked for a refund on the "premium" delivery charge and I keep getting the runaround. I am likely to call tomorrow and just have them pick all this garbage up and purchase from another retailer. Dead ends and endless calls and no results. Will never ever purchase from Ashley ever again. read more

The worst experience ever buying furniture. Their customer service is horrible. They do not call you back I've made every phone call and 4 months later I still don't have a resolution to my situation. What has happened to me buying my bedroom set would take up pages to tell everything. I would never purchase from them. I guess they think if they ignore you long enough you'll give up. I spent $4000 there and have been treated like crap. Do not purchase from them. read more

Attached is a sofa chaise that was reported to me as be broken when it arrived at the regency warehouse. Which is part of Ashley Furniture HomeStore. They stated that I got a brand new sofa chaise, which they lied... I want my new sofa Chaise that I am paying for. read more

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Awful customer service. Ordered a couch online. Delivery said one week. I ordered the couch and then the delivery updates to September! The couch will not be here for 3 months!! Ashley's doesn't give honest delivery times. They make the delivery look quick to get you to purchase then it changes after you final your order. Unethical business practices!! read more

Shopped at The Huntington Beach store. I was delivered a sofa and love seat. It is like a wood bench with a blanket. Worst piece of furniture I have ever had. I called immediately, was told they would send a Tech. out to repair, you can not repair this. So I went in and tried to speak to a manager-was told no manager there. Said I will wait, magic- a manager appeared. They will technician out to examine and repair. The furniture is 1 week old .. 3 weeks later I have an appointment to have Tech. come out. It is so bad I will deliver straight back to the store. Reading so many negative reviews, wish I would have researched prior. Customer service is poor, Do not shop here. Research....don't get screwed, they will not stand by the products and have zero customer service. read more

I have had the worst experience with this company. Terrible company who doesn't have any bit of professionalism. I ordered a bed May 16, 2020. They scheduled delivery a half a dozen times. Never showed up or called. Lied to me about it like I don't have a paper trail of emails and text messages and calls about the delivery. After a few months of scheduling anc cancelling and blaming everything on COVID. I cancelled my order, which they ignored and continued to try and reschedule delivery now into mid December. Meanwhile other furniture products I ordered from different companies were delivered promptly as promised. I finally got a human being on the phone after I received another delivery scheduling text for December, who told me my delivery was for September 5. I had her confirm with the delivery agent who said not until December. Order finally cancelled. Don't buy from them. Save yourself the aggravation and frustration. What a joke. Now let's see what I have to go through to get my refund. read more

Sought to further resolve my utter nightmare experience, requested I speak with at least a director level employee, NOT line level, twice the receptionist simply dumped me into their customer service line. Same with their "consumer affairs" department, maybe I should next ask for their legal department. And yes, I fully detailed the utter nightmare I've dealt with: I can't even say how the quality is, tho my nightstand that was in place for 5 seconds looked nice, because the delivery subcontractors didn't feel like dealing with stairs in my house, threw a tantrum and insisted there wasn't enough room to assemble my furniture. Which, BTW, I didn't even know was the case, because if I wanted Ikea, I'd have gone there and saved $$. I paid $6K in cash for my bedroom furniture 7 weeks ago. Now, honestly, I always felt I should have gotten some sort of "thank you" amenity and was surprised that I didn't, but I let it slide. When I opted to cancel a couple of smaller pieces, they made me come into the store and then couldn't process the refunds there, making both trips unnecessary, I let it slide (I have yet to see the money for one of them). In general, once the sale has been made the attitude changes a lot, anyway. Today I had the worst non-delivery experience of my life. And the company is choosing to side with the subcontractor, subpar delivery service (who are known all over PDX for how bad they are), versus the customer who CHOSE to give them $6K. I have called them 10 times this morning, been disconnected multiple times and am still waiting for the promised call back from a "manager" to handle my problem. Despite my having made multiple suggestions of how the issue could be resolved. I keep getting lots of, "but you have to understand"., No, I don't. I'm the customer, YOU have to understand that I don't have to shop with you. I ignored all the bad reviews and cannot begin to say how sorry I am that I did so. Their response to this? Tell us why here...Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding M's situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of Mrs. Melinda's concerns, we reached out to Homestore management. We investigated the delivery and the home does need to have a clear path for our delivery teams to come and room to assemble items. If there is no clear or safe path the delivery team will not be able to deliver. In the area that is expecting new items we do ask for that area to be cleared out so delivery can take place. Regards, Ashley Furniture Industries, Inc. Corporate Office LB read more

They suck dont buy the protection plan garbage! I bought a $4000 recliner sofa and have had nothing but problems since the day of delivery. The delivery guys were jerks threw my coach around wouldnt place it where I wanted and left trash everywhere. Then it didnt work I called right away It took months for a replacement! They mixed up my info with another customer. Now in sept of 2020 the electronics dont work again another portion I waited for a month for a technician that did not show up... I called several times that day and they said they were coming NEVER showed and now I have to wait another month for the technician again! NEVER BUYING FROM THEM AGAIN. All the reviews are accurate their customer service sucks you have to get lucky and find the ONE person who will go the extra mile. read more

I ordered a dresser and immediately needed to cancel. I have called everyday for two weeks and can not reach anyone. Three different numbers and every option. No one. After an hour or two the call just ends. Ashley Furniture is a trap. Don't do it. They won't help. They are still charging me for everything and shipping because no one will answer to cancel read more

I will never buy from Ashley Homestore again. I understand we are working from home, but this multi-million corporation should have at least someone to answer the phone. My order arrived badly damaged. There's nobody to answer calls, e-mails, online chat or anything. You can't take the furniture back to your local store. These clowns have basically stolen my money. As with many others, I will be filing a report through the BBB. read more

Received damaged furniture. Company refuses to take care of the problem. Now I have to take them to court!

If I could rate as a 0 I would. I fell in love with a bed that was manufactured by Ashley Furniture. After doing a ton of research, I decided to buy it directly from Ashley. Other companies sold it but their reviews were so bad that I figured that I could trust Ashley to get it delivered. My original email with proof of purchase said, and I quote, "Get it by May 6" and listed all the pieces that would be coming delivered by UPS. I received NOTHING by May 6th. The last few weeks, each piece has been coming in one at a time, except for the final piece which is the headboard. I have been making calls to the customer service line ever since I got the first piece. I ended up on hold for at least an hour every single time. Most times I reached no one. Twice I left my name and number and never heard back. The last time, I called on the 18th because I need the headboard to be able to put it together and sleep on it. I actually got someone who told me that it would be delivered on the 28th which I told him would be another 10 days of me sleeping on the floor. This morning, the supposed day of delivery, I got a message that it wouldn't be delivered until the 22nd, which is another freaking week! As soon as I pay it off, I will never buy from Ashley Furniture again and I have a big mouth so I will make sure to tell everyone I know not to buy from them either. read more

Terrible customer service. I purchased 2 mirrors that were pretty pricey. When they arrived they were both damaged. Okay I get it stuff happens so I called customer service and Ashley customer service is so terrible. I was transferred from one person to another to handle my order.... never again... read more

I honestly don't know how they can possibly operate like this. We received our new couch with a rip all down the side. They sent us the fabric and asked us to call for a technician to come make the repair for us. After literally hours of trying to get a hold of them, they send us to voicemail over and over and over and over again! We have left countless messages, tried contacting them over chat, and heard NOTHING back! This is ridiculous. Finally, we got a call back and they told us they would connect us to a technician when... wait for it... WE GOT SENT BACK TO VOICEMAIL! I have never experienced such incompetence in customer service in my life. If you are considering buying from Ashley Furniture, PLEASE GO ANYWHERE ELSE! It's an absolute headache of a company and they don't deserve even a cent from anyone. read more

They sent us a damaged dresser and the delivery person hid the damage very well, we realized later that day and after 3 months of trying to get a new one we were finally able to receive a new dresser, the delivery man knocked on our door and told us the new one is damaged from the truck so he suggested we don't accept it. They put on their end that we refused the delivery. So now i'll probably spend the next 3 months trying to get in contact with someone to deliver a new, most likely damaged again, dresser. Thanks Ashley furniture for this horrible experience. read more

I canceled my order on 10/3. I called back on 10/22 was told my refund was processed on 10/6. I have tried calling the store and it rolls over to customer service fir corporate. When I asked for the number for the store direct I was told they didn't have one however I was told to call the store to get my credit. I am so frustrated with them. I will NEVER buy anything from them again. read more

This review is regarding Ashley furniture in Morrow Georgia, on Mount Zion Boulevard. I only gave them a one because I had to. My friend bought A bedroom suit that was over $6000. It was very poor quality and she had them come back to get it. She kept the mattress and box springs, which they still charged her $3000. $3000! For a mattress and box springs! Twice the mattress has sank in the middle, Within just a few weeks. Mind you, my friend only weighs 105 pounds. They sent someone out to assess the situation, and agreed that the mattresses needed to be replaced. The last time, I went with her to the store because no one ever answers the telephone. Jeremy was the manager on duty that day, and Antwan was the mattress specialist that assisted us in picking out another mattress. They refuse to let her have a cheaper mattress, but said that she could choose one of equal or greater value. Then when she chose the one that she wanted, it was $600 more than the one that she was having to replace. We were then told that she would have to pay the $600 difference. I felt like this was totally unfair, because of all the issues she hadn't had before. So, after much discussion, she went ahead and paid the extra $600. When they came out yesterday to deliver the mattress, it was the wrong one. While the delivery person was there, he had propped up the mattress against her dresser which slipped and broke an antique music box that had belong to her mother. Again my friend tried to call the store To speak with someone, The managers actually hung up on my friend. So, Now she is stuck with this sunken mattress, and no one is willing to rectify the situation. Trying to get in touch with their customer service at corporate office is relatively impossible. No one ever answers the telephone there. Ashley furniture sells over priced, poor quality products, and customer service is less than satisfactory. And that is an understatement.I highly suggest that you do not deal with Ashley furniture. read more

I can not believe that my couch order keeps getting delayed. I ordered on the 20th of May, delivery was supposed to be June 19th, then it got moved with less than 24 hours notice, to July 1, then July 2nd, now sometime in August. I can't even get through on the customer service line after waiting for more than two hours! read more

Nothing to say other than worst customer service I've experienced in a long time. She was rude and not helpful at all. (I'm talking about multiple people but they all fall under this) the chairs were made wrong! Do better bc you guys deserve to go out of business. read more

I ordered a desk set on August 20th in store. The associate promised a delivery BY September 2nd. It is now September 20, and I still don't have my desk. On Sept 2 they called me and said I will not be receiving my furniture until September 20. No apology, no attempt to make it right, nothing. Same thing today. This time I got mad and the woman on the phone had a horrible attitude and didn't offer an apology once. I asked to speak to the supervisor and all she said was "I can ask them to call you back but there's no guarantee they actually will" I'm sorry what kind of customer service are you running where your supervisor can CHOOSE not to call an inconvenienced customer back? HORRIBLE customer service. The cheap prices do not make up for the horrible attitude you receive from the people you speak to NOR the over month long wait you will inevitably have to do. read more

The worst customer service EVER. They don't care about their customers at all. They dont try to accommodate their customers needs. Everyone I spoke to was rude. NEVER would I recommend them to anyone. Nor will I ever spend my money with this company again... I definitely should have read reviews before purchasing from here. Lesson learned read more

If I could give minus stars I would....I agree with all of the reviews posted. We should all get together and give them a really bad reputation let's all report this to the bbb and news to make people aware of how they take advantage of people's money....they have a CEO refund policy and they don't tell you and the contract you sign is for mattress and accessories not for furniture.....they won't refund the money when you get a damage product!!! They are voiding there responsibly by having customers sign on something that is missed leading..... they should not be in business anymore!!! read more

Beware of accepting deliveries with damage. I bought a dinning room table when they delivered it , it had a scratch on the table top. The delivery men told me go ahead and sign and they will send someone out to fix it. A week later someone came out and said that he couldn't repair it they would need to replace the table. I contact Ashely and set a date for them to send a replacement. a couple days before the delivery they called to get my authorization to unwrap the table at the warehouse to make sure it wasn't damaged before they brought it out, I said yes whatever helps for me to get my table, by this time I had already taken off work to be home for the delivery and the repairman. They show up, the damage is worse on the replacement they brought. The delivery guys apologized, took pictures and said yeah no way , this one is worse than the one you already have. They said we'll notify the warehouse and they'll call you. I didn't get a call, so I went online and left a message for someone to call me. On 11/5/21 at 5:30 a.m. I get a call from Ashley, I am like do you guys realize that its 5:30 in the morning, once the agent looked up my address and saw that I was in California she apologized, she said we're in Florida sorry about that. I explained that I was frustrated lost work time and that I want a refund and for them to pick up the damaged table, she said there was nothing she could do. She transferred me to a supervisor, after spending 45 minutes of my life on this call he told me that all he could do is refund me $100.00 because I definitively needed something for all that I had been put through and that they would schedule another attempt to replace the table, that was my only choice because I had accepted delivery the first time of the damaged table. He said its in the contract you signed when they delivered the table, you have to at least let us make 2 attempts to fix the problem. I said you did, 1-the repairman showed up and said he couldn't fix it and 2 - when you attempted to deliver a replacement table , it was more damaged than the one I already have. I said this is really frustrating, its not fair that I am taking time off work and that I have had at least 15 calls in reference to this. its not acceptable, I don't want to take more time off for deliveries and I want my money back, pick up your table. He said' were not doing that". A day later I get an email that they will come again on 11/12 to replace the table, are you kidding me!! I don't know what to do I am really angry and will NEVER purchase anything from this furniture store again and I will tell anyone I know not to buy from here. So, all I could do is write this review to at least warn people. Be careful when buying from this company all they care about is the money they make, not about customer service. Thanks for reading. read more

First I would like to say that my experience with Ashley Furniture has been the worst experience with buying furniture EVER.  I ordered bed online on 5/7/20.  Unfortunatly this was during Covid and i experienced delays that were not communicated to me.  After speaking with manager at South County St.louis store i was compensated for the miscommunication and the problem was corrected.  I understood the issues because this was a unforseen time.  In an attempt to avoid future problems I went in person to store to order chest that belonged with bed that I had recently purchased.  Worst mistake ever.   The chest was delayed in shipping, but I did receive email informing me of the delay, everything after that was a disaster and still is.  The delivery was scheduled for 7/21, but no one ever showed.  I had received a txt stating that driver was 10mins away but after 2hrs none came so i called to inquire what happened.  I wad told that chest was on backorder and was not on truck for delivery.  I again went to store to speak with manager whom applied credit for inconvenience. A month later when the chest was finally delivered it was the WRONG chest.  I again went in store to speak with someone because no manager EVER returned my call.  I was again apologized and promised a floor model. The store representative stated that the salesman had incorrectly miswrote the incorrect item number and ordered wrong chest, and that I could get a floor model instead. Two days later I received a called  stating that manager Jeremy at S.county store did not have authority to make that call and that I would not be given a floor model, but the correct dresser was ordered for exchange.  When attempting to return the missed call, i was never able to get through so again I went in person to store.  I spoke with Mickey at S.county store who told me she would be escalating my info to a special department that will be handling issues and that i would be contacted 24-48hrs.   After 4 days no call was received and again i was not able to speak to anyone on phone so i again went in person to store.  This time i was told that my order was due to be delivered 8/20.  On 8/18, i received a text to confirm delivery, but it was dated for both 8/20 and 8/21.  I then contacted customer care delivery dept to confirm which day it would be coming.  The representative I spoke to assured me that delivery would be 8/21.  On 8/21 nothing was delivered again.  I again called customer care delivery and was told, my delivery was rescheduled 8/25.  This was the second time that I had stayed home from work for nothing.  No call to inform of change either time.  As of now, I still have not received chest. The incorrect chest has been sitting in my livingroom in middle of floor for 1-1/2 months.  My sons bedroom set is still not complete and all of his clothes that would have been in dresser were on floor.  I recently aquired an Ashley credit card and I am regretting EVER doing that.  I have ordered from Ashley furniture several times in past and have never had issues like this.  Communication and customer service is very poor, and remind you......i paid for this chest back in May in full and still have nothing to show for the money i spent.  I will never recommend Ashley furniture to anyone!!!!!! read more

I swear I tell u they might have nice Funiture but everything else fails you ! I received my sectional but they tell me the armless piece is damage they take it back ok I re-schedule 5x for them to bring it back it's been over a month now !!! Everytime I call they say that I never called to schedule it or they say most of there Funiture is over seas I should get it soon or they say they so sorry for everything that's happening to me blah blah blah ! They full of lies and full of shit now I'm at the point I just want my full refund back because I feel like they took my money up front and they couldn't give me a full couch up front but they telling all theses lies people hanging up in my face ! Different people tell me things ! But it's crazy how a company can put on that there the best company for u to buy Funiture at but doesn't look up to the expectation the sales rep mr.foreman!!! that sold me the sectional I talked to him one day oh he say " I will call you back when I get to my desk to sort this out " that man never called me back he never even attempted to send me an email never contacted ! Now do u know how this left me to feel that theses people took my money and I paid a high ass shipping fee! This is outrageous I do not recommend buy anything from them next time I will never ever ever ever use my money here because this the last place I rather spend a dime at ! We paid up to 1400 so I need to talk to find and talk to someone higher then theses people in the store ! read more