No HOT Water .. read more reviews ..say the same thing!! They tell you to wait 20 minutes leave…read morewater running .. still Luke warm at best.. ALSO horrible check in! I checked in on the Hilton App the day before. I am a Hilton Diamond member I travel for work a lot... then while sitting at Dallas airport I requested early check.. I get to hotel at 1.. check in as 3.. They tried to charge me $50... Then I sad I've never had to pay that before.. Then said there was no rooms anyway . They were booked last nite .. parking lot was empty .. The second shift lady gets there at 2:30. I asked do you have any rooms available. She said of course .. have you been waiting ? She couldn't believe it! She was so nice!! Felt so bad. I am checking out at 8 am are they giving me $50... Also while I was sitting waiting another customer was complaining about items being stolen from his room..another no hot water.. All the while the manager walked around talking on her phone ..

The Rooms Need Upgrading and very seldom clean. The Hot Water is Never hot. The Staff is Friendly…read more But the hotel itself is a Bust. For this to be the Premier Hotel in crossett this is not acceptable.

Great price for for a great room. Clean, Comfortable bed, TV microwave, and fridge. Friendly check…read morein and no problems.

Affordable and the owner is by far the best ever.Friendly and clean environment with a store…read moredirectly across the street. I recommend to anyone on a budget or looking for hospitality!

Was told no refund because my check in was past x amout of time but never went in the room. Until…read morelater that night after birthday dinner with my daughter. Absolutely do not go here it is foul!!! Don't worry for the time I was there the meth heads were pounding on the walls slamming doors revenge cars in the parking lot and whatever meth heads do.

I upgraded my review from 1 to 2 stars. The view was nice and the staff was friendly.read more

All amenities are available. The layout and cleanliness of the rooms are much appreciated. We…read moremake it a point to find the Home2Suites by Hilton across the country when we travel. It feels like a vacation when you can travel in comfort and the rooms have a layout unique to Home2Suites! Swanky!

Stayed here while in town to take a deposition. Nice hotel! Very nice staff, especially the lovely…read morewoman who served breakfast!

Roaches and the person managing this business is a complete scam. I would only recommend if you…read moreliterally had nowhere else to sleep.I would recommended to take before.I recommended this place for sure. The head the housekeeper was the only one that ever did anything the entire time that I was there and she was overworked and underpaid, and it showed because she was always tired. And was still getting everything done before going home. She even came up to the business on her days off to fix things that needed attention. Bringing her own tools to use because she wasn't provided the correct ones. Overall, a horrible experience. For this business' sake, I hope it gets a new owner soon

This place is horrible!! I have changed from two different rooms which had mice in them. They will…read morenot give you your money back just continue to switch rooms until you find one that is mice free. The manager had the nerve to say because I'm black she knows I've seen rats and mice before. And won't give me my money back. Please save your money and don't stay here!!!

During my stay, it was evident that what is labeled as "renovations" on-site is in reality a…read morecollection of hastily assembled and poorly executed construction efforts. Loose boards, exposed screws, and unfinished areas created an atmosphere that not only felt uninviting but also posed safety risks. These issues left me concerned not just for my comfort, but also for the well-being of other guests who may unknowingly encounter these hazards. The condition of the property significantly affected my stay, and I found it disheartening that such basic safety and quality standards were overlooked. Given the current state of the premises, I am unsure if Budget Inn is committed to providing an experience that aligns with even minimal expectations for guest satisfaction. I included a video and photos from the video.

The owners was very rude. The guy was. Asked him a question about the area and he didn't respond…read moreand changed the conversation so I asked again and said I'm not joking I really want a answer and he said he doesn't know he just moved here which later I come to find out was not true because he had a answer for everything. But the rooms was all dirty. Floors was dirty. Showers all had some kind of issue. Drains was clogged with cigarette butts even though they was non smoker rooms. The rooms smelt of filth. Mold growing all over rooms. I found drugs in my room. The mattress was disgusting as well as burnt stained sheets. The sinks didn't work well. The doors barely worked or wouldn't even close. The room they moved me to without a choice I was staying in only had one hinge on the door. I travel for work and have staid in a lot of hotels over the last decade but never had I stayed in one so filthy. I had to leave esrly because I could not take it and was refused my refund and proceeded to tell me I'm not getting my money back no matter how much i complained when I had yet to say anything other than I want a refund for the remaining days I had left. Please do not stay here. I beg you. Sleep in your car in the slums before you stay at this incest ridden hotel. You woukd be better off sleeping under a bridge. I've learned that any hotels owned by the towel wearing people is normally rough but this ones is just unbelievable.

Last minute emergency stay here as there was a power outage at my daughter's apartment and she…read moreneeded a decent and secure place for the night. I burned my Hilton points at 9pm for this. Clean, quiet, comfortable. The free and speedy wifi was specially helpful. Lots of parking. I'd stay here again if I'm in Monticello.

My name is John Massey currently I possess Hilton's silver membership. I have been working highway…read moreconstruction for the last 6 years and stayed at many different motels and hotels throughout this time. I chose Hilton over Holiday inn and it was the most grievous mistake of my life.. I was greeted with disrespect and attitude and when my guest decided to make a complaint corporately, retaliation from the front desk occurred, the people that were reported banned her from the premises. Then with no notification, my employer was informed, which caused my termination of my job! When I talked to the general manager she had been gone for several days and had no knowledge of the events that had transpired. Calling my superintendent on my behalf but the damage had already been done and I was already terminated from my unemployment. Many have said that I should seek legal action but I am contacting you as a first step. Never in my life have I have had this happen in an unprofessional manor. I was a guest. How could you allow this to happen without consequences seeing as I suffered then on your behalf. All I'm asking is how can you make this right?

Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

Chain hotels are not run and managed by corporate employees. They are run by contractor management…read morecompanies. This hotel is run by Krishna Management, LLC. We now nickname them the gang that can't manage straight. We have stayed at this hotel four times in the last 12 months since our last review and quality of furnishings continue to degrade. Our recent stay over the Thanksgiving holiday weekend, and six weeks prior to that revealed a broken elevator. It seems Krishna management can't find anyone to fix the elevator. Normally, this wouldn't be a problem for the short term part time traveler. But for those unexpected travel with more things to haul, this can become a big problem especially if you're elderly or handicapped do you think someone at HG would take a look at Krista management once in a while to make sure they're doing your job right but it's pretty clear there's a little oversight. The staff continues to be friendly and cordial but quality overall is lacking. During our previous stay, six weeks earlier, we couldn't get anyone to clean the room, and when they did, the work was incomplete and sloppy We no longer recommend this hotel. There's a Hampton Inn across the street in the same town. Is the only other alternative for a major chain or brand name Hotel.

ZERO STARS!!!!!!!!Booked through Hotels.com. Two rooms. I had a death in my immediate family and…read morehad to cancel. REFUSED a refund through them. The "manager" was unavailable to take care of this. I only hope they do not have the same situation. Hotels.com & Holiday Express Monticello/Goshen are nothing but money hungry, unfeeling, & cold hearted. DO NOT GO TO THIS HOTEL!! Go with another more reputable hotel chain. I had two rooms booked, I could have used that refund to help pay for the funeral! I will NEVER go to any hotel in this pathetic company.