We've bought furniture from Ashley furniture with Seth in the past. The last time was for recliners for our 5th wheel. This time, we bought a recliner for our home away from home. Papa Scott had to sit in a number of chairs to get just the right one for watching TV. Seth, again was professional, friendly and let Scott try out any chair he wanted. I felt like he was Goldilocks in the Bear's house finding just the right one. Success. He now has his perfect recliner to watch TV and take naps. read more

This was the worst branch that I have ever experienced!!! An example of a 5 star would be Hobbs n.m. branch! This one here in Carlsbad had the worst customer service as well as delivery! They delivered to the wrong address and then I call ashleys and got, "we'll what do you want me to do about it?" That isn't good customer service off the bat! It got worse. I had to contact the third party for delivery which was even worse than before! Tom in artesia stated, "I did my job so I don't know what you want me to do. That's what was on the ticket that YOU put!" (Excuse me, I know our physical address and don't expect an attitude or to be blamed that it was my fault not once but twice by this guy!!!) Then I'm calling each place back and forth and then they pick up the bed and decide to reschedule it which sounded like an inconvenience to him due to the statements of, "I have MY own customers to take care of so I'm limited on time and decided to deliver for ashleys!" The lady at ashleys just told me she's a sales rep that's trying to smooth things over! Not much that she could do! Frustrating to not have anyone take initiative nor be courteous! Ridiculous!!!! Needless to say, they will never have my business again!!! I hope this doesn't happen to you as well! read more