Dismissive staff. Was greeted by Justine when asked what we were searching for - nursery furniture as well as a couple of other things that we didn't mention. She said four times that there wasn't anything that we'd like there and told us to have is a nice day. We browsed anyway because we drove. Small store but decent collection. read more

DO NOT BUY.....A Nectar Mattresses from this location. Buy online if you like this brand. The customer service there is horrible and the onsite Manager is unapproachable and does not assist. I purchased Nectar mattresses from the Gonzales location and was told a receipt would be Emailed to me. The sales guy typed my email address incorrectly and I did not receive it. However, I went back to the store because after sleeping on the Nectar Premier mattress for 6 nights, I felt like I was involved in a car accident. I asked for an exchanged and was told there is a minimum requirement of 30 days on exchanges. I get that but I wanted to purchase another mattress and just keep the others on hand until it was time for a pick up and was told I could not buy or have mattresses delivered until another 30 days. I have never heard of such. So, I had to purchase a mattress elsewhere so I can rest comfortably....BUYER BEWARE AND RUN FROM THIS LOCATION!!! GO TO ANOTHER LOCATION WHERE THE BUYER WILL BE GREETED AND MET WITH AN EXCELLENT CUSTOMER SERVICE EXPERIENCE!!!! read more

Do not even waste your time going in here. We placed an order, we're told the order would be delivered today, July 22, 2023. We have it in writing. No delivery, no email, no phone call, and then I have spent an hour on hold and being transferred to be told it will be another 5 days. We will be out of town. I cancelled the order. Now understand, this is a new, 5800$ purchase, and I could not get any answers, so I cancelled the order. Be prepared to be met with menu driven phone service and endless hold times before not even getting anyone who can actually answer you or help you. We will find elsewhere to do business. read more

Horrible customer service. Furniture was damaged when delivered. Floor was destroyed by delivery. You can't get a refund. So you have to live with ripped furniture that can't be used. Not to mention, you can't get your property damage fixed. Attorney will be contacted. read more

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I have always bought my home furniture in ashlys furniture my last visit on Sunday at Gonzales store was very satisfied as I was treated very well by Yari she helped us with all our questions we had about what we were looking for one of the best stores that I can recommend from my own experience Thank you Yari read more

When I went to purchase my couches in 2/2020, it was a great experience. Loved my sales person, she was professional, knowledgeable and never once pushed me. After she assured me that I would not have any hassles if I needed to make a claim, I did decide to buy the extra protection. Since this was the first time I was buying a fabric couch, I was nervous about rips or stains. However, a few months later, I noticed that the Castana sectional I bought was starting to lose resiliency and by August the chaise has collapsed. If you sit on it, you are tilting to one side and kinda stuck in it. Mind you, it is only me and my daughter so not many people sitting on the couches and not for long periods of time. Besides that, the zippers have broken on the back cushions, other seats are now losing resiliency and now the back of the couches are not as taught as they were. I went into the Gonzales store and went to look at the couch I bought and their sectional looks fantastic. Talking with the sales lady, I told her what the issue was and she was shocked. She said that hundreds of people sit on these couches and they still look great! She told me to head to the back to put in a claim. When I got back there not one person in the back even acknowledged me standing there. Yes, they were busy, but it doesn't take long to welcome me and tell me you would be right with me. After standing there for 10 minutes without anyone talking to me, I walked out. on 11/ 10/2020 I tried calling the store and after being on hold for over 30 minutes without ANYONE answering, I hung up. I tried for over THREE hours on 11/10/2020 to put in a claim I did so. The claim companies website is horrible and after another hour finally got someone on the phone. After talking to her for 30minutes she told me her system isn't working and she needed to call me back. She calls me back and after all of that tells me I am still under manufacturer warranty and I should call the store. I almost lost it at this point. I am literally on the phone now with the store and have been on hold for more than 10 minutes with no one to pick up the phone. I am over this couch and I am over this company. I really thought I was going to get amazing customer service and an amazing couch but this is ridiculous. read more

We ordered a bedroom set on June 29th and paid for it in full. Recieved a text stating delivery of all items will take place August 21st, my husband called and recieved verbal confirmation. No one called, no one showed up. We couldn't get in touch with anyone on the phone so I went to the store on the 22nd. The representative stated that 2 pieces would be in on the 27th so we scheduled delivery for August 29th. I called August 27th to confirm delivery to be told one item is backordered indefinitely, 1 item will be in September 5th and other items not until November. I went to the store again and while the manager and back office staff are extremely professional the corporate offices aren't worth your money or time. The corporate customer service reps are rude and seem to be bothered by helping people. If the warehouse can not deliver goods the company should not be accepting orders. What's worse is there is no communication so if you schedule delivery you are wasting a day sitting at home waiting for furniture that won't arrive. Im not the only one with this experience follow this link to find similar stories. https://www.facebook.com/groups/695308394647946/?ref=share read more

WORST EXPERIENCE EVER! over a weeks time my husband and I purchased over $10,000.00 in furniture. was put on different invoices. we were to get a sofa and love seat, and 4 bedroom sets. they delivered one bedroom and a love seat (not the sofa). each day I would call to check on the rest of my orders and would get different dates every time I called. finally after numerous calls I was told that my sofa may not be in til the end of august (not acceptable after receiving the love seat already). at this time while speaking with the manager, Jim in Gonzales and expressing my disappointment I was told "WE ARE NOT HOLDING YOU HOSTAGE". This didn't sit well and I went into the store and canceled my order and ask to have the love seat picked up as I would no longer need it. tags still on, as this is a weekend home so no one has been there to sit on it. told I needed to speak with customer service to have it picked up. after trying many many times to speak with someone that spoke English I was told that the sale is final. now I have a love seat that I can't use should have never sold the set and deliver half read more

Delivery is crap! Delay after delay. Excuse after excuse. Finally delivered but missing pieces of my dining table. Said they'd order another and take 2 weeks. Didn't care to ask the delivery drivers, didn't care to look in their warehouse for the missing pieces. I practically begged for them and they finally looked and found them. I'll go somewhere else next time for furniture. read more

Purchased a bed for my daughter. Picked it up and got home to find assembly parts was missing. Spoke With a representative who ensured me they would ship it out! It's been two months and still haven't received parts to assemble my daughter's bed. No call to explain or anything. About to call Texas office again where they supposedly was shipping screws from! read more

Ashley Store - On hold 19 minutes to take 5 minutes to say I'll be contacted - Furniture Stores Near Me - Gonzales, Louisiana

They get 3 stars because of the horrible wait I had between purchase and delivery of my couch. We didn't have a problem getting service when we came in. Me and my husband came in for an entertainment center when we moved into our first house but left out with a couch. The finance company they paired us with was easy accessible near our home and we were able to pay it off early with no problems. In love with my couch but again the delivery was horrible. I was promised one date after the other and after almost three weeks of calling up there and having to slightly cause a little shake in person I was given answers. Would recommend if you don't mind waiting on your purchase. read more

Zero stars if I could. DO NOT...., I repeat DO NOT use Ashley Furniture, especially Gonzales, LA. In September I ordered a sectional sofa, with delivery and the "white glove" service. I have been given the run around by my sales person (who is no longer at this store) with date changes, etc. I was given a delivery date and time (11/22 between 3-6). I asked what would happen if no one was at the home at the time assigned. I was told by my sales lady that nothing would happen that they wouldn't just leave the furniture that it could be easily rescheduled the next day. LIES!! They didn't come and I received a rescheduled date of Dec 8. Today 11/29, I get a call from the sales lady that it would be Dec 15. I was told that my sectional was given to another customer because I wasn't there for the delivery (which per my security cameras NEVER happened. Having spoken to the sales manager, he confirmed that it is a common practice! I feel as though I have been bambuzzled! I tried calling the store for over an hour this morning.....no answer, call dropped. I got the call bank who told me that I had to speak directly to the store....so I drove here where I met with the sales manager who verified the practice of giving purchased merchandise to other customers. I requested a refund in full (over $2800). There is an error with their ER TICKET system (emergency response). So my refund could not be proffered! WHAT IN THE HECK? They certainly took my money immediately. I was also told that it could take up to 10 days but my account was immediately debited. SO RIGHT NOW I HAVE NO SOFAS, NO REFUND AND THERE IS ZERO I CAN DO ABOUT IT. My BP is soaring! BUYER BEWARE Update: 5 hours later the manager called. The ER Ticket system was still down and IT can't explain why....so still no refund! read more

Went into this store with a friend looking for furniture and met Jackie. She was super sweet and very knowledgeable and would love to go back and buy my furniture from her she did a great job!!! Keela T. read more

I was interested in placing an order for a desk, dresser, and side table. I was informed that the desk would arrive in 2 weeks (on the 10th) for pickup and decided to place the order. When I arrived to pick up the order, I was informed the date changed to the 17th. I called this time first asking the status and was informed it was pushed back to the 24th. I called on the 26th asking if the order finally arrived, and was informed it was pushed back another week to the 31st. I understand when placing an order that there could be delay in receiving an oder, especially with the pandemic, but to tell the customer it will be ready for pickup and never arrive week after week is quite annoying. I asked customer service about the matter and stated that something doesn't seem right and if I could get a better idea when it would actually arrive and I was informed no, that it was the packaging companies responsibility, and it will arrive when it arrives. I asked if I could speak with that department and I was told no. I asked if I could speak with a Manager and I was hung up on. While the sales person was very polite, the business organization, professionalism, and honesty is horrible - something Management needs to wake up and improve before its too late! read more

Extremely unhappy and disappointed with the store's delivery process and customer service. I had placed an order on 6/12/21 and it's still pending. I have not receive my product. I was informed multiple times via phone call by different customer service agents in September and October that it will be ready for pickup/and was informed that now it will be delivered at home instead. But each time when it was the day of delivery/pickup, I would hear nothing about my product. I had receive confirmation texts on Wednesday and yesterday that my product will be delivered today but no one came during the time period given. I called the customer service only to find out that order is not available for next 2 weeks and reason was that the product didn't make it on delivery truck on time, so now I have to wait for another 2 weeks for it. It's really frustrating when you keep the time aside for the delivery and feels like a time wasted waiting for delivery truck to show up. Unacceptable customer service and disrespect of customers time. This order was placed more than 4 and half months ago! read more

Will never purchase from Ashley again, especially this Gonzales, LA location. I walked in with my entire family on Black Friday, missed the 30% sale by 10 minutes and they wouldn't honor, so we accepted it was our fault and was ok with 25%. We walked in looking for a section with an ottoman and that is what we got (or so we thought). I found out (after waiting 3 months for the delivery, that she didn't ring up the ottoman. The sales woman asked me numerous times if I wanted it and the answer was always yes and the manager at check out even confirmed and was even nice enough to say she would throw in the rug as seen cause we loved the WHOLE set so much. The couch we bought (3 months ago) is now no longer on their website and the woman who I spoke to about the transaction was so rude. I never would have purchased this set without the ottoman as it was the main reason we purchased. I even signed up for the credit card with the impression we would furnish our new home with Ashley. They have ABSOLUTELY lost customers for life, including our whole family. read more

My husband and I were feeling a.little stressed when we left a furniture store that didn't have that "American" feel as it has in its name, so we decided to drive a little further and visit Ashely Furniture Homestore. We were not disappointed. Our sales consultant Joni made us feel appreciated and not undervalued. She's the perfect type of consultant: she's close enough if you need her but far away enough you and your partner need to discuss a purchase. I was so happy we went there to furnish our new home. We will definitely be back (soon) for a few other things that I have my heart set on purchasing. read more

If I could give zero stars, I would. So, for the first time I called the Gonzales store to make my purchase. I was greeted, and then told that they were busy and would I hold please? Fifteen/Twenty some odd minutes later, the line clicked. And that set the tone for the next weeks. Me calling, asking to make a purchase, being placed on hold by an associate that seemed rude and dismissive, and then click. Then the next week, me calling, asking to speak to a manager, "oh, someone will call you back," then, surprise, no call back. Days, weeks. Just like that. It feels like they don't want to sell furniture and they don't care about their customers. So, it begs the question: Why are they in business? I've always enjoyed my purchasing experience when shopping for pieces from Ashley. And post flood, all I needed to do was replace some furniture. My local Ashley store, like so many others, also flooded so I went to the next closest. I felt that, as a store that sells furniture, Ashleys Homestore-Gonzales would be only too thrilled to sell furniture. Seems, I was mistaken. Suffice it to say that I ordered my furniture from a different store. They were more than capable of taking my order over the phone (a necessity due to my work hours) and they even managed to return my calls when I left messages for them during peak hours--they get all the stars in my review of them. read more

Almost got caught in a trap buying furniture this weekend. Ashley in Gonzales uses Tower Finance for financing. Ashley advertises 0% for 24 months (why use my money when theirs is free) the contract that they presented us was for 36 months @ 23.99% interest with a payment based on 36 months that would not have paid the purchase off in 24 months leaving a balance and interest to be paid. Nowhere on the contract is 24 months interest free mentioned nor did the girl handling the financing discuss this. Cancelled the sale, voided the contract and bought elsewhere.. Sales Staff was very friendly, professional with no pressure, selection good............................................. read more

Staff took mask off when doing our order, asked wife if she was pregnant, very pushy towards furniture we stated was too expensive, sold wrong items, shamed is for buying mattress elsewhere, won't answer phone, took months for order to come in, came in multiple orders and now we are being inconvenienced by having to go to store to get order fixed. Seriously go elsewhere. read more

if you are considering buying furniture, I would absolutely recommend not going here. Buying furniture from this store has been an absolute nightmare. My girlfriend and I ordered a sectional couch, a dining room table/chairs, a coffee table, king sized bed frame, a dresser with a mirror, and 2 nightstands in October. Needless to say, we spent a lot of money on this stuff! When it came time for the couch and table to be delivered, the delivery driver told me the couch was damaged and tried to put the blame on the warehouse, and the table base was wobbling, so they only delivered the chairs that went with the table. We called several times to get a new delivery date, and the scheduled date changed almost every time we called. Finally, they delivered only the table base, with no top (and no sofa). When we contacted someone, we were told the table top was discontinued, and we had to select a whole new set. Right after we selected a new set we got an email saying that we could get the table top, but we'd have to go pick it up ourselves in another city about an hour away. So they lied to us, and suddenly they have the top as soon as we pick a more expensive one instead? We said we wanted to stick with the second dining room set we selected, and now they keep pushing back the delivery date every time we call. Now we are stuck with some chairs and an incomplete table. No couch, no coffee table, and no bedroom set. To top it all off, we keep getting emails asking us to schedule our delivery. When we call the number provided, we are just told we can't schedule it because the items are not in the warehouse. Please, for the love of all that is good, avoid this place at all costs! read more

Absolutely horrible service! I ordered my bed set in October... they said it wouldnt be delivered until Nov 19th... I said ok.... 19th rolls around, they said delivery has been back up so now the new date will be the 29th... wait all day for it... nothing... call the store and now they pushed it untill December 5th?!?!?! Do they think people have just all this free time to take off of work just to be told their delivery isnt coming?!?! Not to mention you have to call to find this information out because no one ever calls! Never again will i shop at Ashley's! The staff (minus the manager who did what they could to help) are rude and catch attitudes when you are simply trying to understand why they havent been able to deliver the things you ALREADY PAID FOR! I spent over $4,500... they had no problems taking the money out.... not even a hiccup... but trying to get the things you paid for is like pulling teeth! I tell you who has been pretty good at delivering on time! Wayfair!!! Check them out! Their customer service is waaaayyyy better than Ashley's! Here is a beautiful photo of the bed we dont have and how we have had to sleep for the past 1.5 months! Save yourself the headache and shop, anywhere else! read more

This is my second times buying from them this year. One this particular visit I knew exactly want I wanted I just needed an associate. It was very busy and it took me about 5 to 10 minutes before anyone asked if we needed help. Once we got the help, we were able to purchase exactly what we wanted and they matched the online price. Overall it was a good experience. read more

Do not shop at Ashley. They are not the same store they were even 4 years ago. They give customers unrealistic delivery dates and will not stand by their word and if you complain, you are told the date is "estimated". They will tell you that you have been prioritized when you haven't. They will tell you that you've been scheduled for a delivery when you haven't. When you walk in the store to by furniture and tell the saleslady (Cindy Champagne) that you HAVE to have the furniture delivered by May 8th and if it can't be done, you'll go somewhere else and she tells you it WILL BE DELIVERED by then and it's not, it's YOUR fault, not hers. Their Associate Sales Manager Brennon Braud is a bunch of hot air that can't get anything done & just wants to tell you how great they are. I have purchased many thousands of dollars worth of furniture from Ashley over the years and I will now take that money somewhere else. read more

Purchased a couch from Ashley Gonzalez. Came with 2 cushions missing. Still waiting for cushions lots of hassle to get them. Purchased a double recliner. Legs will not go down unless you are in very good shape. No lever to lower legs. I have to fight with furniture daily. Have asked for help. Man came to give me directions . Because there is no lever to lower legs the man said to "dig my heels in the bottom" of chair and try to lower legs. Unable to do. He said he could see there is a problem with chair and said he would put this on ticket and someone would call me back. Nobody called me back. Asked to speak with manager 4 times never available never call back Called La. Ashley corporate office. Got a voice mail to leave name and number but could not as "mailbox full. Called National corporate office got someone who took down info. Is to call me back. Lets just say I'm a little stressed when I should be happy. read more

Honestly, will never even think of stepping foot in this store again. Terrible service, went on a Friday around lunch. Not too busy, but still had 4 different associates we found to ask for help. All said they would "be right back." Never seen them again. 3 of the 4 different associates told me different information on the chairs I wanted. fast forward- I purchase the chairs and opt for pick up- which they said DO NOT call the distribution center- just go and they will be there on Dec 3. I called Dec 2 to confirm- they tell me the new date of Dec 14 then Dec 17 and now Jan 3.They STILL are not available to pick up and no one has called me to let me know anything. I've called each time to get an update before I drive the 40ish minutes to pick them up and them not be there. No communication whatsoever. Terrible service & I will never even think about purchasing anything "Ashley Furniture" again. All they do is give the run around with no real answers even when the chairs have been paid for since Nov. 29. read more

I ordered my furniture back on October 30th from a salesperson named CC. Our furniture was suppose to be in in November. The date was backed up to December and guess what they backed the date up again. CC my salesperson, and the manager on duty could not give me a definite answer to when my furniture would show up. Really disappointed in the service, lack of answers, and just overall poor serviced I received from Ashley Furniture. read more

Went to the store searching for couch or sectional and found one we loved. Told two-three weeks for delivery, the receipt says 4 weeks. So three weeks later I call the store to see if i can get an expected delivery date. Now being told it will be at least three more weeks. They are great in store but don't expect to get your purchase when it is promised!!! This is not my first purchase with Ashley and past experience was great but this will be my last!!!!! read more

My experience here was not a good one. First, the salesperson was an extra from another store and it made the sale feel like he was just passing time. However, he was tolerable. We purchased two items: table w/chairs and a credenza. It was weeks for delivery, that was ok, we set up that way but when the furniture came it was only the table w/chairs no credenza. Delivery person told us to call the office to find out why. When we called, customer service told us the credenza was crushed and they will have to re order. It took weeks and still no delivery. When we called the office the credit people were so rude, pretending to be busy, but really do not like helping. Another time some women answered the phone and I don't know if she knew her own name. We were told the order was cancelled, we were told the credenza was not in. Today called after being put on hold twice by and hung up on by the credit department, someone in the customer service department name Angela answered the phone and was very helpful (hats off to Angela!!). We were able to schedule a delivery date. Let's hope they follow thru!! I will never travel that way again!!!!! read more