We went into the store to start our search for a new living room couch. Adam approached us and introduced himself. He gave us information on the ones that we liked. After checking out several other stores we returned to make our purchase a few days later. It was Adam's day off so Brandon helped us. They made our purchase extremely easy! Thanks guys! read more

I took my 88 year old mother to find a twin bed. Customer service was great! Adam helped my mom by listening to what she needed and supporting her with all the information she needed to make a great affordable bed purchase. Thank you! read more

My husband and I were in Thursday and had the best experience due to a very knowledgeable sales professional, Sandy. She was gracious, professional, and educated. We thought she was the manager due to her professional nature. We have shopped there before, but we're less then impressed with the lack of professionalism. She is a great asset to the company and look forward to working with her again. read more

Retail chain with a variety of signature home furniture, decor, & accessories. Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands--including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster--as well as there very own Ashley Sleep mattresses. As we walked in we were greeted right away. We did state we were just looking around, but must of been asked a handful of times if they could help us. So that's why 1 star was deducted. I understand they get paid by what they sell, we did say if we need help we would call them over. Sales person seemed very attentive and seemed to love there job. Since we were in the area we decided to look at there selection, since we've never been at there store chain. We even liked some of there accessories for walls , lamps and there area rugs. We will be back when we are ready to buy our new bed mattress that we enjoyed how it felt. read more

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Be very careful of the protection plans sold through Ashley. They are a scam. I spent almost $500 for the protection plan for our bedroom suite. I called to file a claim and the damage is not covered. When we purchased the furniture and the protection plan our sales associate, Jayla Collison, told us that if anything happened for 5 years we'd be covered. Lesson learned and reinforcement that all these warranty plans are nothing but scams that increase the profit to the company and commissions to the sales person. read more

Sales Rep was very accommodating met all needs. Answered all questions. I would buy from Ashley again. Great Selection.

Very friendly sales people with great knowledge about their products, the windgap pa store is incredibly big with a lot of different options. I was surprised as to how much inventory they had there. They price match their website so don't be alarmed if the price is higher in store than online, just ask. read more

Ashley Store - Furniture Stores Near Me - Wind Gap, Pennsylvania

Brandon was our sales person couldn't ask for a nicer guy. He did not hover or try to push anything on us but gave us some good ideas. The prices were very good and the delivery was on time. read more

We came in and within 10 minutes we had a couch thanks to Scott. Tori was fantastic as well and so kind. Extremely clean and place. Scott was so helpful and awesome!!!! We will be back!!!!!! read more

Ashley Store - Furniture Stores Near Me - Wind Gap, Pennsylvania

TLDR: The store has no interest in customer satisfaction nor do they have processes in place for service recovery. If you buy something here and you have an issue with the delivery or product, know up front you will be on your own. Neither the store's management nor the organization will be willing to help you or find a way to retain you as a future customer. Once your money is in their hands, all bets are off. I have shopped at Ashley HomeStore in the past and have generally been happy with the products and services offered. I entered into my recent purchase with a similar expectation and our initial store visit was pleasant. Our delivery was scheduled early (and given COVID-19 and supply chain issues, we were thrilled). The day prior we received notification of our delivery window between 3PM and 7PM. About 5PM the day of we received notification that the truck was ten minutes away. We were home and ready but no one showed. After the delivery window, we called the customer service department whose answering message stated they were closed for the day (only having hours between 10AM and 5PM). We called the store immediately only to find they were unable to do anything except email other people in the organization to inform them of what happened. A customer service agent called the next day to apologize but state that they had in fact gone to our house and no one answered. After being accused it was my error, they sent photos of the home the delivery team documented as proof which clearly showed they were at the wrong house. The delivery team showed little interest in critical thinking or actually delivering our furniture and instead displayed a high level of laziness and incompetence. All of the homes in our development are marked with addresses on the mailbox and garage door. Instead of confirming they were at the right place or calling the phone number attached to our order, they ignored the markings, took pictures of the wrong house as "proof they were here" and proceeded to go home. It must be nice to care this little about your job. The second delivery date was scheduled for a week later. After arriving, the crew quickly noted that they did not have the other pieces I was describing and they were not even listed on their delivery paperwork. This is a second delivery that now has an issue. I accepted delivery of the two items and will need to wait for a third delivery to hopefully receive my order in full. After your sale, the store staff and management become disinterested in you because they already have your business. I found my interactions with various members of the management team to be rude with nothing but "I'm sorry" offered as consolation. Everyone in this organization passes the buck. No one owns up or takes any initiative in service recovery. Good luck and buyer beware. This store and organization is not what it used to be. I look forward to (maybe) receiving my furniture (that is already paid for) and never returning to Ashely Furniture again. read more

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Nicole was so knowledgeable of the product, fast and friendly service. Thank you. I will keep Ashley in mind for my future furniture needs!

I have been trying to see a power recliner at the Windgap location. Today was my fourth trip, and I finally got to see it. After my second trip, I received a call from "Linda" who told me there was one on display, and that it was $809.00. I calculated that was their listed price ($1,009) which was 20% off called. I went there a third time, and was told she wouldn't be in till later that day, so I had to leave. Finally, today I went in, and although Linda wasn't in, someone located the chair and I liked it. But then, they had a price on it of over $3,000.00! I told the salesman and he said he see if they had any in stock. He said they did, and the person that was writing up an order, had about $3,400 on the screen. She told me that didn't include the discount, and it came down to about $1,400 plus... I let her hear the voice message Linda left me, and she said "oh no, that's wrong!" I walked out, then I stuck my head back in the door and told her it's still on their site for a grand. Then I came home and decided to complain. I called the store, and as told to call "guest services" which I did. Guest services told me I needed to call the store (that tried to screw me to begin with) and ask for a manager. I did that and a guy that answered said he would have the manager call me back and wanted my name and number. I asked what the managers name was, and said I'm not giving any info till I find out the name of who's going to call! He said, "sir, this conversation is over" and hung up. I recommend bog box stores, Lazy Boy, Raymor & Flanagan or ANY OTHER STORE than Ashley. I'll close by saying, till today I was a customer. Not a big one, but over the years, I've spent thousands of dollars at this location. And at least a third of the time, I've gotten attitude from their staff. To show I'm legit, I'm including a screen shot of the subject recliner, that I just took from their site. read more

Ashley Store - Note the price, and I will keep the voicemail till someone up the food chain asks to hear it. - Furniture Stores Near Me - Wind Gap, Pennsylvania

It's fun to walk around this huge store to look around at lots of stuff you don't need. The outdoor attractions were nothing to bother with. Kind of a ridiculous joke. read more

George was such a big help in assisting us with picking out some furniture. The vibes in the place were great, really chill and relaxed, but everyone was very professional. Would recommend anyone to come here, especially if they have a chance to have George help them out! read more

My daughter and her boyfriend just purchased a home and shopped at Ashley in Wind Gap. The store has a nice selection to view. Their salesperson was Nicole and she provided excellent service. We shopped with them and decided to purchase a new living room set for ourselves also. We were both very happy with the merchandise and the service. I wish that my daughter had purchased a dining room set there as well. They wanted a marble table from another furniture store and it has not been a pleasant experience. read more

This was the first and the last time I bought something from Ashley. We chose 2 bedside tables and decided to pick them up in the store. My husband brought them home today. He didn't open the boxes at the store and didn't check if everything was in order. They gave him a paper to sign that says: "I understand that it is my sole responsibility to open and inspect merchandise to ensure that it is in satisfactory condition Prior loading it on my vehicle...." My husband just signed the paper. His English is limited and he is very busy with his work. Do you know any other stores who would give you such notes to sign? I don't... When we installed the bedside table, one of the drawers was cracked. I called the store located 487 E Moorestown Rd, in Wind Gap, PA 18091. I asked what can be done because of the cracked drawer. It cost me $248 each. The nice lady immediately re- read the same instructions and said "it could be cracked during the transportation... you are responsible now because you signed Pickup Bill of Lading". What a scam! Ashley - Not reliable or responsible for their merchandise. Pay attention AND READ what you sign. Make sure you take your time to open the boxes and check every single details before you sign there created "ASHLEY HOMESORE - PICKUP BILL OF LADING". The products are expensive but very poor quality. read more

Ashley Store - Furniture Stores Near Me - Wind Gap, Pennsylvania

Brandon explained what promos were going on then directed me to the appropriate section of the store .He let me look around without harassing me . When I finished looking around he ask if I needed any further assistance. I told him I took some photos and my husband and myself would be back to purchase the dinning table i needed read more

We love this store. The salesman George and his manager Kay are amazing. They have really gone above and beyond making our shopping experience amazing and making sure we get the best deals. Our dog Molly is even allowed to help. Curis was extremely helpful getting everything loaded into my vehicle read more

Ashley Store - Furniture Stores Near Me - Wind Gap, Pennsylvania

Ashley HomeStore, your customer service is trash. We were on hold for two hours today to be hung up on multiple times. A couch we've owned for 2 months has already broke. The back support has blown out. It broke a few weeks ago but no one seems to care to get in contact with us. Absolutely unacceptable. Aside from the couch issue our customer service with you has been all around horrible. You falsely advertised that upon purchase we would be called to schedule a delivery. That never happened. Instead our $2000 furniture order arrived piece by piece over a month time. We had to sleep with the mattress on the floor for almost a month due to the fact you first only sent the bed slats. Than sent the head and foot board but we had to wait 2 more weeks to get the final pieces to put the frame together due to you not being clear that the main bed piece was on back order. For a $900 bed frame I find this unacceptable. Than when we call and ask how are you going to fix this your customer service rep told us to call ups or fedex ourselves and hung up. Which is hilarious because I have screenshots of you advertising "if your order is incorrect or incomplete let us know and we'll make it right." I have yet to see you "make it right." From here on out I will never recommend this store or company to another person and I will take my business to big lots and other various stores. read more

Don't shop from here!! I used the Wind Gap store in Pa and I had 2 delivery drivers that didn't speak english and a translator that spoke broken english on a phone, drop off a new mattress. They didn't unwrap it and tried to not take the old mattress they were supposed to take. They finally left, I started to unwrap it to find a big rip in the bottom hidden under the grey slip that was supposed to protect the edges. Called Ashley service immediately, was told there was no manager but he would call later. Plus I had sent him 2 pictures of the damage where he said yikes, we'll get this figured out. It's the next day and I still haven't heard from him. We've called the store that said it was escalated but couldn't tell us anything else, we called corporate that said they didn't see the damage in the photos, and are currently waiting again after 6 phone calls last night, 3 emails, and 2 more this morning and still have no clue what's going on. My husband and I had to resort to sleeping on the couch with both us having extreme back problems and not knowing what to do with the mattress. Worst experience I've ever had and I was soo looking forward to a good night sleep. I pray to God they resolve this quickly, I'm sick and tired of getting screwed over. Now tell me this isn't damaged. Run as fast as you can. Update: they finally called me back said they can't deliver a new mattress until wednesday, it's Saturday, and there's nothing else they can do. I'm so upset and pissed off. This isn't fair and i don't know what to do until Wednesday. They said they're just going off my word because according to the suvery, i didn't take, i had an excellent experience. I'm waiting on the moving company to call me now to complain about their drivers. Just stay away, go somewhere else. I have family that had better luck ordering from an online mattress store, not liking it, getting a new one the next day and not having any problems near to what i just experienced. read more

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I can assure you this is not a typo. 44 weeks. Not 4 weeks, or even 14. Certainly not 24 either. 44 weeks. For two accent chairs. I'll try to be brief. Placed an order at the Ashley Wind Gap store on 7/8/20 for said pair of accent chairs. Receipt says 2-6 weeks; we were told at purchase 2-8 weeks. Labor Day weekend we're in the area, decide to stop in and check on the order. Manager is very kind, and apologizes and tells us to expect them in November. Wait...what? If so, that puts them in the fourth month. Woman next to manager tell us "You know there's a pandemic, don't you?" Thank you, kind woman. Yes, we were aware. But appreciate the snarky reminder, as if she was a CNN anchor and breaking news to the world. Told to call their customer service number 301 782 3802 to get better updates. TIP: DON'T call this number unless you're a practicing masochist. Sept, Oct comes and goes. No chairs. Side note: No one in corporate cares either. Repeated email to the "powers that be" go unreturned. I did connect with a regional manager, who is easily found on social media, and had a text exchange with him/her. In a nutshell, we connected when my order was at 22 weeks. My point, besides wanting my flipping chairs, was why were other customers who bought furniture AFTER July 8th, receiving their orders? Why is my order on their 'Pay No Mind List?' Did I not spend enough? No answer. Nov-Feb - nothing. Hang in there with me. Here's the good stuff. Mon 3/15 - "arriving today" - "will call you back today or early tomorrow to confirm delivery." Yay! Wed 3/17 (no call as promised the last two days.) So I call. Now they are showing May sometime. So I say wait - I was told just two days ago that they were arriving today (mon) and now all of a sudden its 8 more weeks? Agent didn't know a thing. Asked for supervisor - on hold for five minutes, and agent came back on, apologized, and said supervisor couldn't take call - but "chairs would be in on Sat March 20th." I ask, why? Just five min ago, it was going to be 8 weeks? She said they are going to pull two from the warehouse and have them ready for delivery on the 20th. I asked why that couldn't have been done months ago, but she had no answer. (I know she is lying, but at this point of the 44 weeks, it's comical. I said I was told months ago that they cannot pull from other warehouses or other orders, but she is committed to the lie.) "Will call on Sat 3/20 to schedule del." You guessed it. No call on 3/20. Hear me now and believe me later. Their customer service agents are liars, or are told to lie to customers. Prove me wrong. Tues 3/23 - "estimated this week - even today. Probable arrive today, tomorrow at the latest. Will call back soon with confirmation That's right...no call for remainder of the week. Late March, more BS. Ask for supervisor again, but they have Kay, manager in Wind Gap, call me. Kay is empathetic, and pleasant to speak with. Kay doesn't believe I was being lied to (ummmm, ok.) She had no answer to why I was told definitively they were being delivered on 3/20. I call 4/12, and Kay tells me she can't tell me much because her system is limited But she did offer that the delay may be due to "they're smaller items, and not a priority on production line." Is my cash not important enough? Most of April goes by, but then get this nugget: Tues 4/27 - "Rachel" - "expected to be at warehouse today. Maybe within next 72 hours I'll get call to schedule delivery. " Not holding my breath, there Rachel. Monday 5/3, I connect with the regional manager, but only because of a favor I called in through an acquaintance. He or she says this "should have been on their desk weeks ago," and that I will have my chairs on Wed 5/12 (which I did.) Ok, so at 22 weeks the same RM didn't give a rip. But at 44 weeks apparently they do. At what point does the RM care? Is it six months? Wish I could answer that. If it weren't for the fact that the chairs fit my project, I would have canceled in October. Thanks for reading. Lesson learned. Stay away. read more

Went in on Friday to look at furniture we needed for a recent move from Florida. George quickly greeted us and offered assistance. We just wanted to browse and he was respectful of our request. He checked in from time to time to see if we had questions which we did. We needed to measure some room sizes so we told him we would be back the next day. No high pressure sales at all. We returned the next day and George helped us make all of our selections, making sure we got good numbers since everything was on sale and got us to the check out. Super experience, we are really excited to get all of our new furniture and we may go back tomorrow for another purchase. We will definitely go back to George. Exceptional service. read more

Jaime and Kristian awesome customer service. Thank you! Great deal on living room furniture!!

Furious with Ashley furniture and the bogus warranty they want to try to sell you. Purchased a rocker recliner from Ashley a year and three months ago accidentally got an inch and a half tear in the arm from my key ring on my pants. I filed a warranty with GBS enterprise the third-party company they use. GBS enterprise will not respond to emails phone calls online claims etc. I have been waiting over two months without a response. Ashley furniture wants to do nothing with the warranty company or reconciling the problem or even giving a refund for my warrantee money I paid to them. Never again will I purchase furniture from Ashley furniture company as they sold a bogus warranty. BEWARE read more

Went in today to buy a new dining room set. Hope was excellent- not pushy, very informative, and patient. I would highly recommend Ashley, and will be coming again when we need something else. Unfortunately - although the service at the store was great, we have a had a terrible experience with the delivery service and customer care center. I will not be shopping Ashley in the future as customer service is extremely important to me. It is unfortunate for the wonder sales people at the store that the company is so awful ! read more

Awful customer service told me I was a waste of their time because I was not purchasing something from them today. When I told them from the beginning I was looking for something to put on my registry. If I could provide a zero star I would. The fact that they cared more about commission than helping the only customer in the store is ridiculous. read more

Purchased a complete living room set...lots to choose from in the Wind Gap PA store...manager was great...prices great...and Salesman George was professional read more

This place is just not the same. All the oddities of Country Junction just isn't here no more. It's all just Ashley's furniture.

Was not thrilled with my last visit. I stopped in to look at sofas and sectionals only to browse the store for 45 minutes and was not helped at all, meanwhile other folks were immediately greeted at the door and taken care of. A sales rep finally wandered over to me and asked if she could help. I explained I was looking for sofas and sectionals. She didn't offer to actually show me anything but proceeded to try to sell me home accessories and paintings. As I walked near the front a number of employees were lounging and chatting away and no one even looked up at me. I went down the road and an hour later spent $1,000 cash at Unclaimed Freight instead where I was promptly helped and given a great deal on an Ashley Brand chaise sofa and recliner for my living room. read more

I would not buy a ashtray from this store. Would not price match another Ashley Store price, price in the their computer was higher then the price on the floor sticker and would not cancel sale unless I came back to store with my credit card which I already used to pay the sales tax and shipping. I should have spent my $1348.00 at the Wilkes-Barre, PA store and saved $53.00. read more

Evelyn and Patty were very lovely. Evelyn helped us out tremendously with what furniture would match our new house and made the decisions very easy for us. We will definitely be using Ashley's Home in the future and recommending everyone to come here in the future!! Ask for Evelyn!!! read more

I have no star to give this store. Unfortunately you had to in order to post. They were quick to cash our enormous check, but as a customer 5 months later no furniture to speak of. Were told maximum 12 weeks that was August 8th 2020. I understand COVID 19, but should have been told that up front. Honesty is always the best policy. Could of had furniture by now from other places. I have a call into their headquarters for a full refund very disappointed and will never buy from this store ever again nor will anyone I know. No one can believe how long it has been, but they took the money so fast and they do not care about their customers. Every time you call you get a song and dance with no resolution and not feeling like they care at all or what you were promised. Also to add insult as a customer they delivered one bedroom set that was broken and could not be put together by the delivery men they were embarrassed to tell us that it was not checked or opened to make sure it was ready to be delivered after waiting 5 months. This store should be embarrassed by their adds on TV promising customers things they can not deliver. DO NOT BUY FROM THEM. YOU WILL REGRET IT!!! read more

I just took my mother in law in to check out a sleigh bed for her 75th birthday. We were not going to buy. It's been her dream bed. Well they made her a great deal and she bought a whole bedroom set! She's smiling from ear to ear and she's as happy as can be. When I brought up the online price they worked with us to give her a great deal. Our salesperson, Evelyn was phenomenal! With the help of the sales manager, Kay & the district manager, Courtney they took great care of us! read more

I was looking for some sofas wasn't greeted as I walked in but a nice man named George was so nice he helped us with no problem we even laughed about my expensive ripped jeans he was funny but what I liked about him was even after the sale he still spoke to us he could of left us & went to another client but he didn't he is a great salesman I give him 10 thumbs Up we thank you read more

Came to the wind gap location to just brows and dealt with the sales rep Scott. He was great and got us such a great deal we couldn't pass up. Highly recommend the wind gap location the whole staff is great and extremely helpful!! read more

The store associate Mary was very helpful with showing us the different kinds of furniture we were looking for. She even looked online to see if there were more choices available that weren't at the store. Liked the overall selection that Ashley offered. read more

Excellent selection and service, Hope, Karen, and Kay were very helpful and got us the best price on our new couch!

Scott was great! He helped us find the perfect couch for a great price. I recommend asking for him when you come here!

Avoid this store at all costs! It's the shame the one in Wilkes-Barre was closed due the tornado damage. Sales and deals vary upon how prejudice the saleswoman is (I can say that for a fact because I visited the day before with a friend and was offered a discount whereas I did not with my father). They are all saleswomen in there who act like high school teenagers that gossip about one another; I instantly thought of The View talkshow cast as soon as I walked in. The lights are extremely dimmed on purpose where you can hardly see an item's true color and design. Don't fall for their psychological tricks! Linda was our saleswoman and she was absolutely disrespectful to my 65-year-old father who couldn't clearly hear her as she spoke too swiftly. She had the nerve to spell out the color of our selected sofa with disgusting rhetoric as if he couldn't spell it on his own. My father is a foreigner who doesn't have a strong accent and does indeed understand English--especially when he was conversing with the other representatives without any issues. I'm not sure what Linda's issue was... whether she was prejudice, racist, or impatient while we were trying to do business. Subsequently, I've decided to no longer make the purchase and proceeded by leaving due to her condescending remarks. Linda continued by whispering to her co-workers--including a woman named Evelyn who began to chuckle on our way out. These saleswomen are unprofessional and lack proper communication skills. I'm going elsewhere and never recommending this pathetic & inconsistent storehouse again. Never again! read more

It is one of the coolest stores I ever been to. You follow the yellow brick road around the whole store so you don't miss a thing. I will definitely go back there again and again!!! read more