Trusted, reliable professionals! They installed a new American Standard HVAC system that was a huge…read moreupgrade in my home as well as a Hot Water Tank, Garbage Disposal and Dishwasher. I highly recommend this company to everyone. Our money has been well spent with the overall experience that we received. Every member of their team that I have met thus far has been wonderful. Thank you!

Service arrived in a reasonable time. The repair person had read my email message about thawing the…read moreunit. He ran system checked inside and out. The need for coolant was refilled and the system was back in working order in less than an hour.

my AC quit working in 90-degree heat on a Friday evening, and I was expecting company Monday. A…read moreservice tech showed up within a half hour and had AC fixed within an hour. Tech was personable, knowledgeable, and glad to help!

Excellent service started at the beginning with a phone call on a Sunday and within 30 minutes I…read morewas called back (Tammy). She was very professional and ready to send someone immediately. I requested during normal work hours. There was a technician (JR Bishop) sent by noon the next day. Unlike most experiences, JR came in and found something very simple that was wrong and fixed it within 10 minutes. Something a technician would have to do but it was not a sales pitch to have more done. Since the service was top quality, I requested that he perform a normal maintenance and he did a top quality job. I would highly recommend this company, because it is obvious that quality and client service is practiced from all aspects of the Company.

We had a fantastic experience! The technicians were professional, knowledgeable, and took great…read morecare of our home while they were working. They arrived on time, explained everything clearly, and completed the job efficiently. The pricing was fair and honest with no surprises. It's hard to find a company that combines quality work, great customer service, and reasonable prices, but they exceeded our expectations. We highly recommend them to anyone needing heating and air services and will definitely use them again in the future!

Was told to call so can work this out but all I was told was they would send a tech out. Why would…read moreI let them work on my split system again I will be sending in my repair bill for reimbursement. So disappointed

Great service. Great people. Quick and affordable. I would definitely recommend. A pleasure to…read moredeal with

Like a lot of people right now, my air conditioner stopped working. So I asked my FB friends who…read morethey would recommend. And Scott Lucas messaged me and the called me that night and was willing to come and take a look and see what he could do. I told him to wait till morning because I knew he was already home and probably just got comfortable. So this morning he is at my house. GREAT customer service, fair pricing and prompt service. You can't go wrong with Lucas Tri-State Heating and Cooling.

I rely on this company for everything. They have installed my new tankless water heater to fixing a…read moremajor leak in my basement by unclogging a French drain that had tree roots in it. Every single employee is kind, knowledgeable, and very trustworthy/professional. Their prices are fair as they are not out to gouge, but to repair the issue and establish trust for further business.

I called for plumbing assistance and within 30 mins, they were at my door, fully equipped to…read moreresolve everything. My issue was resolved professionally and I was pleased with the result.

My son works as a vice president of a local company and offered his opinion to me about Best…read moreVirginia HVAC work. He met an elderly woman. Best Virginia financed it for 20 years. It basically saddled her for debt for for the rest of her life. It was borderline criminal. I sure wish elderly people go more breaks and respect. They really need help. They are on a very limited income. It's not right.

DO NOT USE BEST VIRGINIA They tried to rip me off. They…read morewanted to charge me $1500 for a repair, so I told them I would get a second opinion before spending that much money on a repair. In the meantime, they tried to sell me a filter that wouldn't work, a whole new HVAC system, and a service contract. They came to my house to sell me stuff, not fix my stuff. The new tech fixed it for $250. Best Virginia is either incompetent or a scam artist.

This review is way overdue just because I never thought of posting one before and was reading a…read morerestaurant review. I've used Best Electric a number of times and will only use them exclusively. They've done projects necessary at my house but why they're so standout is what they do in the community and for the less fortunate. In 2020, my best friend's 13 year old son tragically lost his life, and I had to go in with restoration experts to desperately try to get the house not to be the scene she had left when she was able to return. During the restoration process we discovered a number of plumbing and electrical issues and me and some friends desperately called whatever professionals we could. (The plumber I knew who I used to work with responded "I don't work on weekends unless I have to" when we were having a 13 year old's funeral the next day, but that's another story / review. We were *paying* people, not asking for anybody to do their jobs for free but Best Electric swooped in and took care of everything gratis when they heard of the tragedy and this mother's grief. One of the young men doing the labor was also an amazing talented musician and wrote a song for the young man who lost his life. It's coming up on Mother's Day, and I will never forget Best Electric's contribution to healing above and beyond just being stellar at the service they provide.

Very disappointed today with Best Electric service. They sent 2 technicians to help me change 2…read moreoutlets to GFIs. They knew in advance that that is all that I needed done, and yet they sent two technicians on a job. The technicians were done in 10 minutes,. When they showed me the bill, I was shocked to see they were billing me for 2 hours, times two technicians! The bill was for more than $360! I complained, called their manager, who was very dismissive and did not want to back down, although I had screenshots of when I had called him in the morning (because they were late coming in) and knowing that it was now still LESS than ONE hour since then. The manager ended up lowering the bill to charging me for "only" two hours on one technician and one hour for the second technician, so the bill came down to $260. For the work that took them 10 minutes. I have used Best Electric in the past, and this had never happened before. I was always treated and charged appropriately. After today, I will never call them again.

polite and professional when calling in for service. we received a quick appointment. Lucas was…read moreour technician and he was friendly and professional. we were happy with our service and cost. highly recommend and will call them again for any future services. we will ask for Lucas the technician to come out again. Lucas represented himself and the company very well. Call NextAir for your HVAC services.

Recently my commode wouldn't stop running. I fiddled with the flapper recently installed by a…read moreplumber, and that didn't help. So I called the Nexair plumbing division of the company who installed my HVAC last summer. The young man came, determined it was the "fill valve" and stated the cost would be $350.00. I wrote the check knowing I was being cheated. The fill valve is a $15 part (per Home Depot). He spent 15 minutes doing the job. Also, he kept dallying wanting to stay in my house as i kept trying to lead him to the door. Later, i saw him parked outside my house AGAIN! I think he was racking up time for the outrageous charge. I contacted the company and asked for a supervisor to call me and explain the charge. I received no call. I wrote all of this and submitted to the WV attorney general. Nothing will come of it, but I'm disgusted. Senior citizens are vulnerable.