Nice building operating a Sh*t Show!! From first appointment, on Monday, Mrs. Dr. Manju Kanagarla is highly disrespectful and demonstrates lack of professionalism (aggressive in tone and passive aggressive behavior and body language).... And culture is Not the issue as this behavior is highly disrespectful and unprofessional regardless of what your culture is. I requested a replacement lower and upper with the lower being a snap in of which I was scolded and told that she Dr K.was not able to do this because the original snap in screws were not done in her office. So I opted for regular denture replacements. On this appointment the expat was done and since the Dr. recommend that I do a 3D scan to see if I am a candidate for denture implants. On the next appointment Monday the mold was done they tried to sale me dentures that could be turned into implants later despite being told I was not a candidate for implants due to bone loss. The next appointment I arrive only to sit for almost a hour and then be told that the person who was to do my was they on was sick. So I was rescheduled for the following Monday. The following Monday was the first wax try on with which consisted of a Lack of communication by staff and Dentist who is one of the owners Mrs. Dr. K. when working on my teeth. Highly unprofessional, with a full on conversation with the dental tech about her hair appointment and new blond highlights that took soooo many foils. Yet fails to have discussed about my service, what is being done and what to expect or ensuring that I understand. I might as well have been a practice mechanical doll. I had to ask about the lip support needed of which I overheard as they talked to each other over my head and didn't share any information about my services with me. I show up for the wax try on with lip support added only to be told that they needed to reschedule me again. The next appointment I am seen by a Dentist that I don't know and have never seen. Dr. O. When I asked about said lip support due to (try on of teeth showing extreme drooping of my face.) the dental assistant response and dentist that I do not know and have never had a conversation with is a look like deer in headlights. I reminded them that at my first wax try on without the teeth applied included a discussion about the need for lip support and the previous tech assured me that it was part of what the Doctor mentioned was needed. I'm told by the dentist assistant that she does have Dr. K. Note about adding lip support and next appointment I will have a try on with said support. Next appointment on a Monday I show up and I'm told that everyone in office is out sick and I will be rescheduled. I once again confirm that this appointment will be wax try on with upper lip support. I'm scheduled for 12:30 despite the other being closed at this time. I asked about it and was told that someone will be there to see me since I'm being sent to the Brownwood Tx office. I show up to the Brownwood office and I'm told my appointment was the day prior on Tuesday. I show my appointment card which confirms my Wednesday appointment Dec 10 that 12:30. I'm told that the Dentist is out to lunch but since my appointment card says it is to be Wednesday they will put me in for 1:00pm. Although this appointment was wax try on with teeth attached and upper lip support. I am told it is the Final. I once again mentioned the need for such. Dentures provided are extremely thin and lacking the upper lip support discussed and promised during the first wax try on appointment. When I tried the dentures on they caused pain to my upper jawline, and I couldn't bite down. I am told that they can have the tech to fix the issue. After 2 or 3 adjustments to add the lip support dentures remained so painful that I couldn't even put them on let alone bite down. I literally asked to receive what I paid for. What good is dentures that I can't wear!!!! Finally I have requested a refund and was told they had to ask the office manager to see what she says. This experience has been very distressing and I have lost wages from taking off work and having appointments cancelled without informing me. read more

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Nope. This place hurt my face, my wallet and my confidence in dentistry. Never saw the same assistant twice. Seemed like they were always training someone new. I had to physically hold the xray machine in place. Beware the major up-sale. They also tried to bill me for extra crowns because they mis-sized them. read more

A month after my last cleaning, where I paid $318.00, I received a bill from Aspen Dental for additional services that I did not authorize. I now owe them an additional $109.00. I DO NOT recommend them to anyone. read more

I was misled about the total cost by a large amount. They can't get their scheduling straight. The dental assistants were all very sweet but overall the experience was not good. I couldn't get a call back for 2 weeks to reschedule a cleaning appointment that was cancelled by Aspen on the morning of the appointment. My daughter called and pretended to be a new patient and was able to speak to someone and have them call me back. I wouldn't recommend them. read more

The woman dentist is very rude. I had an appointment they called and rescheduled me then the day of the rescheduled appointment they called and rescheduled it again. I would never recommend this place. read more

Absolutely terrible dentistry practice. Spent over $1k on dental work with little to show for it. After 2 crowns that were destroyed within 5mins of being put in and a 3rd potential one to replace those first two. I walked out of there with a gold crown in a plastic bag and my teeth corrected somewhere else. But don't worry, that gold crown was on them, so I should be lucky that they didn't make me pay for that as well. Needless to say if o could give a negative rating I would. I will be advising everyone to stay away from this place. read more

Aspen Dental - Abilene, TX - Worthless gold tooth. - Oral Surgeons Near Me - Abilene, Texas

Aspen lied to me about a lot of things- that I needed all of my bottom teeth removed and assured me that they could make me bottom dentures that fit perfectly -LIE! After 3 visits and still loose, they told me that they couldn't do anything else for a better fit- I had paid partly with a credit card and partly with cash-I got back credit from my credit card, but they would not refund my cash, so lost $800.00, and they got the denture back- I wonder who's wearing it now! read more

I had my teeth cleaned and my gums lasered to clear up Gingivitis. They got me in quickly. They made sure it wasn't painful. They helped with financing. Everyone was friendly and helpful. I'll return when needed. read more

Moved to the Abilene area about a year ago and needed to find a dentist. I settled on Aspen Dental. Made an appointment and went in for my exam, x-rays and cleaning. As far as I knew, there was nothing wrong, just preventative maintenance. Possibly a scaling, but that's it. I was more than alarmed when the dentist came in and said I had SIX cavities. In addition, one of the cavities was behind a crown so that would have to be re-done. I also had another crown that had come loose and just needed to be glued back, but no, you need a new crown. By this time, I had already decided that I would get another opinion before I begin any "treatment plan", which came to about $2,500 with insurance. Fast forward six months and I go to another dentist. A new set of x-rays, a new exam and what do you know, NO CAVITIES! Not a one! I also didn't need a scaling or any crown work. Long story short, the dentist said everything looked good, I paid $20 and will go back in six months. Aspen Dental's business plan is designed to get you in the office every three months or so. Don't fall for it. read more

Although the staff are very nice... after paying them over $4000 which as far as they had said was full payment... they kept telling me I owed for a service $151.41, I did not get nor wanted. Their bookkeepers don't know what they are doing up front apparently. And on top of that, the tooth they did a root canal on and capped... has been sensitive ever since the day they did it. I paid the $151.41 once they sent it to collection to protect my credit the day I received the notice. But they will never get my business or a good recommendation from me. read more

I would give this place negative stars if I could. Please find another place. This place will make your dental experience traumatic, and the dental work will not be done correctly. You will leave worse than when you came in. read more

If you can wait to get an appointment with a local dentist you should do it. They tried to double bill me twice but I kept my receipts. They changed my appointments four times and didn't get the crowns sized correctly. There seemed to be new assistants each time I came in. The headquarters kept sending me emails and texts to confirm outdated appointments. This is corporate dentistry and I felt like they were up charging me. Go local! If you can live a week longer with the pain, it's worth it to get a recommended dentist. read more

- I have a contract for full dentures upper & lower with 7 years full warranty paid in full - A free annual denture cleaning is written in the contract - I made an appointment for the denture cleaning and it was canceled and rescheduled several times because they were "short-handed" - On the day of my appointment, the office wanted to charge $60 dollars for an exam and I refused the exam because it was not in the contract and not related to denture cleaning - I got a new appointment and they offered to do the exam for $40. I refused the exam as I only wanted the denture cleaning. The full conversation was recorded. They told me to leave the office and refused to do the denture cleaning. - I got a letter and they kicked me out, and I am now banned and they will not honor the contract and warranty. - I received an additional letter dated two days after the the first letter wanting me to schedule an appointment. - After this they called and left messages wanting me to schedule another appointment - My wife called the office to speak with a manager and she said I was rude and I will have to go to a different dentist and the warranty will not be honored and that I am banned from all Aspen dental offices. I WAS NOT rude, but the personnel were rude. - I would like to be reimbursed for my time, costs and the remainder of my warranty. - We have a local newspaper and I will tell them this whole story about Aspen Dental. They just want to make money by doing unnecessary work and not going by the contract which was already paid. read more

I was texted a message of my appointment being at 9:00am... I'm there on scheduled time. Then tell me I'm not scheduled till 10:00am. The message was sent to me two weeks prior. The receptionist calls someone else and she asked me for proof, as if I would be lying. I was really offended by these unprofessional people, have no ideal of Customer Service! I still need more work done but I don't know if I be coming back to ASPEN! read more

I'm going to start with the postive, I rate Crytal the Dental Assistant 5 stars. She was the only one that showed any care and actually listened to what my concerns were. She is a ASSET to the Dental staff. For the office staff (Abilene, Texas location) If I could give them a -0 I would They never answer their phone, you leave messages, you never get a call back, I went as far as leaving emails NEVER responded. I contact the corporate office and she even emailed the office manager and I still never got a phone call or email, My Initial appointment in February was due to abscessed tooth that needed to be pulled I explained that I was having surgery the second week in March and I needed it taken care of before hand. It was infected so I was unable to have it pulled until I finished the antibiotic regiment, 2 days before finishing the Med's I started calling, emailing to schedule my appointment, That is when the whole ordeal started. I finally got through and their excuse was they were to busy and under staffed, My appointment was scheduled at 10 am (after almost 3 weeks) I checked in they day of my appointment and sat there and watched since they stated they were to busy and understaffed. I watched the office manager restocking behind the counter as well as Mary O'Brien doing the same thing TRYING to find something to do to look busy. If they are that busy and understaffed why were those 2 employee's not helping with answering phone calls or emails? So that was a lie, that is just lack of poor management and her responsibility. I will never return to any Aspen Dental. Now I got a bill for $193.00 that my insurance should of covered. read more

Ripped off by Aspen they take your money and six months later still don't have my dentures ask for my money that's a joke lies crooked as they come read more

The staff and the female dentist need training. All options should be explained in detail ahead of time to avoid confusion. The dental work was good. They did attempt to make the poor service and planning right, but only after treating me disrespectfully and talking over me and down to me, and by giving me $200 off a $2500 crown. (After $12 thousand in dental work). I originally have 1 star but he did do good work and was respectful the last time I went in. I'd recommend you do your research before you go. read more

I would give negative stars if I could! I was charged $190 my first visit for a regular visit and a cleaning which was covered under my insurance. I was advised I needed my wisdom teeth removed with no explanation and when I asked questions I was talked around. I inquired about a missing filling that I thought was causing the pain on my right side and received no response on my inquiry. I was told I needed Motto or braces and told I would have to pay $1,800 when I was there for a cleaning and yearly visit only. I was also given prices for removing each wisdom tooth and I could not understand why this was being pushed so hard when I was given no real explanation. I was in check-out forever and then told I owed $190 with no explanation after they pushed Motto liners as hard as they could. I was so frustrated as I was there for 3 hours for a visit that should have included my cleaning but it did not so I paid and left because I thought the visit would never end. My cleaning was scheduled for a few days later where the visit lasted for hours once again and checkout told me I owed $176 and I laughed and said no, then what did I pay $190 for at my first visit? I then received the deer in headlights look and they were silent. Then they said oh okay well now you owe $19. I said what? For what? The two girls looked at me and said for your next visit in two weeks. The next visit was a follow up after my cleaning that was not with the doctor which I found odd. I absolutely refused to pay for a visit I had not had yet and left. Please keep in mind no one ever mentioned my wisdom teeth again that was such a massive concern at my first visit, nor did they mention braces. I also was given a mouthwash with no explanation, so I assumed it was as a courtesy or came with the cleaning. As I left after my cleaning, I saw that the breakdown I was given at checkout that claimed I owed $176 which showed they previously charged me $30 for a mouthwash and a cleaning that I was NOT made aware of, nor was it ever mentioned this was outside of my benefits. Not one time was my cleaning explained prior to being scheduled and not one time did anyone from the office say - now here is the cleaning your insurance covers and here is what we can do at this cost which would you prefer? NOT ONCE did that happen. I was so frustrated that I called my insurance and discovered my initial visit was charged to them at $150 and paid in full by my insurance. I informed my insurance I was billed $190 and gave them a full breakdown of what this place did, and they were shocked. I also explained the cleaning and sent my insurance the breakdown I was given. On the phone in real time my insurance reviewed the documents I sent and were shocked as Fluoride was billed for and that is for children and would be denied by the insurance. I have now reported the office for billing fraud and to the Texas State Board of Dental Examiners. I had facts and tried to inform the office of what I knew and to make things right but the office attempted to inform me I was mistaken. I am pretty sure I am aware of what they are doing, and you should be as well! I am still waiting for my medical records so I can go and get a second opinion because I have zero clue if there is anything that needs done to my teeth. Honestly save yourself the hassle and go anywhere else! read more

Aspen Dental is where I'm going to go to have a lot of work done on my teeth. I've done my research. The staff is nice and knowlegable, and the dentist explained everything to me in detail and answered all my questions. Great place to have dental extractions, cleanings, etc. read more

I wouldn't take my dog to this butcher shop. They will rip you off, and mess you up. You've been warned. Update: There is nothing to talk about. We talked. You already refused to give me money back for your non existent services and now I just got another bogus bill in the mail for work that was not actually done from 1 YEAR AGO! Unbelievable. read more

The dentist that examined my daughter was so completely rude and condescending that I up and left without even speaking to their office manager. He was nasty to his poor assistant who was so sweet and helpful. He snapped at me that my daughter has cavities and I explained that I know this but we were there because she has a filling that fell out that is hurting her. We have a dentist in Dallas that will see to any of her other issues (which aren't currently bothering her anyway)....he never even spoke directly to my daughter and she LOVES dentists. I'll go somewhere else..:I would let that jerk touch my kids with a ten foot pole. read more

The staff may be professional but they aren't friendly or compassionate. In my personal opinion this dental office borders between disinterested and disrespectful. I asked questions regarding the many uncomfortable X-rays being taken and was told this is how we do things. The tech kept telling me to open my mouth wider, when my it was as open as I could manage. I now have bruising in the roof of my mouth from the equipment used! When I asked the tech how long she'd been at her job, she replied almost a year. The treatment received is the reason a great majority of people like myself loathe going to the dentist! Ive been in the Abilene area for 12 years now and have yet found a dentist/hygienist gentle and compassionate enough to want to go every dix months! Lord how I miss the Dallas Metropolitan area when it comes to Medical and Dental care! read more

I spent top dollar for every procedure to get the free cleanings and all the perks and warranties that went with it. But when I went to my "free cleaning" it wasn't free at all!! They charged me $60 for an exam? That isn't what I was told originally, and why pay extra for that service if it's really not free! Not to mention I drove an hour to this establishment , so what if I hadn't been able to pay the $60 that day, then I had wasted my time and wouldn't have been able to pay the money for the exam that I was under the impression was included in this "top dollar " package. Now this is another year gone by and again I'm having to pay again and guess what that are telling me now..... that I HAVE TO PAY FOR THE VISIT again and they REFUSED to do my original promise of FREE cleanings that was promised with the most expensive package UNLESS I agree to have more x rays like I had to do last year when they told me I'd be better off with the new implants for $24,000. Bottom line they are liars and I will be looking to get an attorney. DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE. Find someone who cares and who does what they say and warrants their work. read more

Don't waste your time. I scheduled my extractions and immediate dentures THREE weeks in advance. They didn't call me until the afternoon before my procedure. I called back several times with no answer, left a voicemail. I received my confirmation email that morning, came to my appointment, for them to tell me that they screwed up my immediate denture and it's not ready. After requesting my card be refunded for the money they had already charged me for the surgery/dentures I hadn't even had yet, they suggested rushing the entire denture making process to try to keep me as a customer since I am not able to reschedule after already taking time off work and planning everything else around this surgery. It was a major waste of time, energy, money and false hope. Now, I'm out money, time, and insurance benefits and they have literally done nothing for me and my spirit is crushed after getting my hopes up from them. Don't let them charge your card prior to services! Now, I can't even go to another dentist until they process the refund. Listen to the multiple terrible reviews, I should have. read more

Their office staff are not trained properly and/or are inconsistent in paperwork. They do not take time to make patients comfortable or to explain procedures or recovery. They make patients feel like cattle. It's like they need to get each one through as fast as possible regardless of the pain or trauma they might cause to patients. Making speed a priority rather than the patient's comfort causes the patient much more pain in the long run. They high pressure people into procedures and are somewhat dishonest, vague, and/or inconsistent in what they provide for a set amount of money. The only advantage is that they help to find dental financing, yet they still forget to explain the details of the financing. If you use them, INSIST on the fine print. Get detailed documentation. Bad business ethics. read more

It took 2 months for me to even get an appointment just for an exam, so that I can get my teeth cleaned. 2 days before the appt, they called to cancel, because the would have no dentists that day. I had to get approved time off for this appointment! I will be finding someone else who values my time more. read more

I went to aspen dental today for the first time took them 30 minutes to even acknowledge that I was standing there for my appointment for 10:15am then I go in the back room the dentist argued with me and said that I needed two bridge, I have gum disease, I have cavities, and also they gave me a prescription for amoxicillin and I asked if I was going to come back for my broken toot. the dentist told me just take the amoxicillin we're only worried about the bridges and the gum disease and she goes then we'll do your broken tooth. Tell me this! What dentist isnt worried about a broken tooth?! I only came there for for a broken tooth and now I have all of these problems. I got a free coupon today but now I'm looking at $10,000.00 read more

This happened 3 years ago. They tried to drill 15 cavities in my teeth that my other dentist said only one of those was actually a cavity. They also tried to scare me by saying I had gingivitis and that I needed to buy their expensive mouth wash plus an overpriced tooth brush that squirts water out of it. The business manager insisted I needed all these accessories and the cavities drilled. I told him I was going to get a second opinion and he acted put out. Everything was about the money. The mouth piece dug into my gums when I got x rays. We waited over an hour to get in to see them and there was hardly anyone there. Another lady stormed out angry before me and the dentist and hygienists were laughing at her. The dentist and assistance were unfriendly. Overall horrible experience. read more

I was considering Aspen Dental because of their TV commercial. These reviews have totally scared me off. I need extensive dental work, and liked the fact they have a lab on site. Back to searching read more

This is the worst dental experience of my entire life. I had a loose bridge on the left side, that had now fallen completely, but at the time of my visit it was not, it was just loose. They advertise "free initial exam, including X-rays". So, I schedule it on their 1-800 number and go there first thing in the morning at 8AM. I am told to arrive 15 minutes early to complete the paperwork. I do so, nobody is there until after 8AM. After all the paperwork and X-Rays I finally see the doctor, who is known as Dr. "K". His wife is Dr. "M". Dr. "K" looks at my X-Rays and tells me that he has to take my bridge apart and extract one of my teeth that supports it, because it is this tooth that is wiggling due to a bone loss around it, the bridge is otherwise perfectly sealed. I was not ready to have such dramatic procedure done, so Dr. "K" advises me that I can leave, if I disagree with this treatment, which would result in total loss of my bridge and thousands of dollars in bone crafting for implants. I do leave, then all the "freebies" of the "initial visit" are gone -- I am told that I have cancelled the free exam and I have to pay about $250 as a result. So -- new patients, be aware: do not go there, because if you disagree with the most expensive dental treatment plan possible, and fully accept it, they will kick you out of their practice with nothing, plus you will have to pay them for the nothing that you received. Spare yourself money and grief, DO NOT GO THERE! read more

The office hours on the doors state 8-8. Their ad states walk-ins welcome. The ad phone number sends you to a call center whom told me that they closed at 8pm. I was in excruciating pain. I arrived at 7pm, couldn't get there earlier, and they were closed. The next day, they say to me that they closed at 5:30 because they only had a day dentist and the evening dentist was working at another town. I feel that if a company can't be open during posted hours then not only should their scheduling team (in another town/state) need to be up to date on their hours but also the company should post different hours on their doors. read more

If I could give it zero stars, I would. I have had so much work done by them and it's all been crap. In June of 2016, I had 2 bridges done. In November of 2018, I found out one of the teeth that had been used as an anchor for the bridge was infected and had been infected for a long time, it needed a second root canal. I had the second root canal done in hopes of saving the tooth. One year after the having the second root canal done, the bridge fell off. The tooth that had had the second root canal needed to come out. At that point, they told me I needed a double bridge. I was hesitant, because I didn't even know double bridges could be done. But, they assured me it would be ok, so we went for it. Every time I went in, I saw a different dentist. None of them seemed to know my case, and I found myself having to tell them "no, I'm not here for a crown, I'm here for a double bridge." The dental assistants seemed to be doing most of the work, as they were the ones fitting me for a new bridge etc. After several different appointments, I finally had the new bridge cemented on there. In March of 2020, my single bridge popped off while I was brushing my teeth. It was one of the ones done in June of 2016. Bridges should last at least 5 years. I went to see another dentist and was told that the bridge would have to be completely redone, however my insurance wouldn't cover it because it hadn't been 5 years. So, I'm having to have 2 crowns done and an implant done where the missing tooth is. Fast forward to May of 2020, the double bridge that had just been done at the end of January 2020 fell off. Another trip to my new dentist where I was informed that that bridge would have to be redone, but that even he couldn't guarantee it would last, because one of teeth that was being used as an anchor had been filed down to basically nothing and would most likely not hold another double bridge. So, once again, I'm having to have crowns done on the teeth still left and implants done where the missing teeth are. That double bridge didn't even last 4 months!! At this point, all I want is a refund for the double bridge that didn't even last 4 months. I will NEVER again let Aspen Dental in Abilene anywhere near my mouth!! Of course, my husband and I have both called the office a few times asking for a refund, we've been told someone would return our phone call and so far have not received a call back. I just want the money back we paid for the double bridge, so I can put that money towards the implants and crowns that need to be done on both sides of my mouth. I've been put through so much pain by this office, thousands of dollars spent (not to mention what they got from the insurance company), for work that didn't last near as long as it should've. If that wasn't enough, I was also told by a dental hygienist at Aspen that I had Periodontitis and needed some $1800 topical antibiotics that insurance didn't cover. We did refuse that since insurance didn't cover it. During the midst of getting the rest of the work redone the last few months, I also saw a periodontist and was told that I did NOT have Periodontitis. So, as a warning to anyone that is considering having work done at Aspen Dental in Abilene, PLEASE get yourself a second opinion!! It may cost you a little extra money up front, but could save you thousands in the long run! If I could go back in time, it's what I would do. I might have saved myself some pain and anguish, not to mention a lot of time and money. They weren't out to take care of me as a patient, they were out for the money they could make off of me. read more

I was amazed that it really was just like their commercials! Dr. Manju's wonderful personality was only out done by her knowledge & expertise. Her dental assistant, Lili, coordinated perfectly with the dentist and did an outstanding job. Dr. "K" Kanagarla, who came in to perform the last procedure, was not only quick & efficient; but had such a joyful, kind demeanor as to put me completely at ease. Last, but not least, was their office/finance gal, Brianna, who handled everything so smoothly. She answered all my questions when she helped me with my 0 interest financing & was truly sweet as can be. All in all, painless. I have another upcoming appointment and for once I'm not stressed about it. Completely top notch work from completely top notch, kind & caring professionals. The only conclusion: each one has to be among the very best in their chosen field! read more

DO NOT GO HERE. My wife went here a couple months ago for a cavity. The physician that evaluated her had told her it was a cavity and that she had gingivitis (found out later this was a ploy for money to get us to buy their product) She schedules another appointment at Aspen and gets put on a long waiting list, the dentist there was rude and when my wife had complained that there was not enough pain killers and that she could feel everything. The dentist ended up getting mad and not giving her more because she had had enough even though you could see her physically wincing. The dentist drilled too deep and botched the job now we have to look into getting the cavity refilled because my wife is in constant pain. read more

I had an abscessed tooth, and they got me in the same morning. Great right? They take the x-ray, figure what needs done, the dentist herself was actually nice. The problem comes when they give me the details of everything that needs done. They needed a release from my Dr. to do the work since I'm on blood thinners. Dr. gets it there same day. They call me and ask how I plan on paying. I didn't have enough for all the cosmetic stuff that needed done, but had enough to cover the extractions needed to keep me out of pain and keep the abscess out of my mouth. They said they were going to talk to their office manager and see if they can provide financial help and said they'd call me right back. This was 2 weeks ago. I've called and they told me they would have someone call me back. Nothing. Call their support team and get hung up on 2 times while they are researching my account. This business doesn't care about anything but money apparently. You're only important if you get everything done they recommend. I highly suggest going elsewhere for your dental needs. read more

My boyfriend and I have been going here for a month or two now, and overall we've been decently pleased with their services, despite the many encounters we've had with rude staff members. But recently we were greatly disappointed in our visit, or rather lack-thereof. We live over an hour away from this location, which means we have an hour and 15 minute long drive to get there. For this reason we always leave at least 15 to 20 minutes early, to make up for any lost time. This day, my boyfriend had an appointment at 4 pm, so we left our house early, and started heading over. On the way, there was a wreck on the highway and traffic was backed up for over 30 minutes. Finally, at about 4:07, managing to be just under 10 minutes late, we were less than a block away from the building, pulling towards the parking lot, when we received a call from the woman at the front desk. She told us the appointment was cancelled because there was "absolutely no wiggle room" in being late. After explaining that we were IN the parking lot, that my boyfriend had to take off of work 3 weeks in advance for this, that we drove an hour and a half to be here, and that we were only late because of a wreck holding up traffic on the highway, she told us it was too bad, and that we had to go home, because we weren't being seen. She also told us that she couldn't take us because the appointment would "take too long" and that they closed at 5;30 pm, even though their sign, website, and desk area says they don't close until 8 pm. On top of that, his appointment was rescheduled to be over two months away, and we were told they had absolutely no openings any time sooner. So we accepted and went home. After being harassed by texts, emails, and automated calls all that week, telling us to reschedule his appointment (even though we already had?), I finally called them back and they scheduled him to come in around a week and a half from now. So I guess an opening magically popped up. Overall we're very dissatisfied with the way we were treated, as patients, and as people. read more

Constantly re-scheduled, told that the hygienist that did our expensive deep cleaning was fired for not doing her job correctly, not offered a refund or procedure, then told that our initial dentist calls in sick to work all the time to use the female one instead.. Just for her to refuse treatment 2 days before a procedure. it has been over 6 months and several hundred dollars now and NOTHING has been done. I would think twice before coming here for certain read more

There is no way I will ever ever step foot back in aspen dental! Took my daughter to the one in Abilene. They completely forgot her! 6 people came in after my daughter and got back before my daughter. When I lost my cool! Then she got called back for x-rays and cleaning. Now! What makes aspen dental even MORE horrible! I was told my daughter needs braces. So I scheduled her appointment got her xrays and set up an appt to get her braces on. I get a phone call from the orthodontist. My daughter can't get braces yet. Why??? Because she has an extra tooth called a mesiodens. That is in the front of her mouth. Behind her front tooth to the left. That! Aspen in Abilene didn't see! And can't say well the time period from the dentist to the orthodontist it could have popped up. Because my daughter got her xrays at the orthodontist not even 2 weeks from going to aspen! If the orthodontist didn't notice and started shifting her teeth. That extra tooth would end up breaking her roots and she could have lost her permanent teeth!!! She is now scheduled to have surgery to have it cut out of her gums so she can have her braces. Why charge for X-rays and clearly can't read them! This place is horrible and a joke read more

I can't say enough good about your staff in Abilene, Texas. I have super sensitive teeth and gums and haven't been to a dentist in seven years because of it. The staff made sure I was very numb and when I had an unexpected reaction to the anesthesia, they handled it well and made sure I was ok. You can tell that the staff really cares about their patients and they take pride in their work. The dental hygentist is especially warm and caring. I would really recommend them to everyone who is looking for a great dental experience. read more

Great service and great staff!!! My parents have used Aspen Dental and have loved their experience!!!!