I scheduled an appointment with Aspen Dental approximately four weeks ago after explaining the services I was seeking. The appointment was scheduled and later confirmed. After waiting nearly a month, I received a call informing me that the dentist would not see me and the appointment was cancelled. What was most frustrating was not the cancellation itself, but the timing. If the office was unwilling to provide the requested services, that decision could have been made when I initially called. Instead, I relied on the appointment, delayed seeking care elsewhere, and lost several weeks. Adding to the confusion, I received inconsistent explanations from the local office and corporate representatives regarding why the appointment was cancelled. Patients deserve clear communication and accurate information when scheduling care. Unfortunately, that was not my experience. read more

Was there a little over a year ago and just wanted a cleaning. Someone called today to confirm and told me I would not be getting a cleaning but "xrays and an exam". I explained that I just had xrays last year and I don't need them again. The staff then said "it's the law, we have to". At that ridiculous statement the appointment was cancelled. worst place ever. read more

They don't care about their patients. My mom has been in pain since they pulled her teeth and gave her temporary dentures. She called yesterday to the office in Clarksburg WV because her mouth was hurting real bad and her jaw was swollen. They wouldn't see her until Nov 28. Told her to see her primary doctor. She has an infection. The doctor told her the infection could've went to her heart she is diabetic. Her sugar has been way up since her teeth were pulled because of the pain. The dentists refused to pull fragments of her teeth that she broke off. Said the gums would grow back over them. What kind of dentists do they hire. Temporary dentures do fit right. She can't eat. I know someone will reply back and try to smooth this over but their treatment has been unacceptable. And I would like customer services number and my moms money back so she can go to a real dentist. read more

The dentist first off pulled the wrong tooth. Then injected me with an excessive amount of antimicrobial solution, 20 times at $101 per time. Not informing me that it was not covered by insurance. Charging me $2300 out of pocket. When they could've sent me home with antibiotics. She is a complete rip off. Dr. Rein at Aspen Dental read more

If you want unnecessary, expensive dental treatment go to Aspen Dental. They told me I needed two crowns and a filling, plus I had Stage III periodontal disease, which according to my research requires surgery. I went to another dentist for a second opinion and was told I need one filling, that's all. Aspen Dental would have maxed out my insurance plus cost me thousand for unnecessary treatment. read more

My mom went there Oct 4 to see when she could do a consultation. We arrived at 12:30 pm and was told to come back at 2:30 and they could do consult. Came back she wanted her teeth pulled and dentures. She went back Friday oct 7 for another impression. Then scheduled her teeth removal Oct 11. She's been in pain ever since that day. They left a lot of bone fragments in her mouth she's unable to eat solid food. Called the Clarksburg office today Oct 23 to see a dentist and was told they couldn't she her until Nov. 2 which is unacceptable. Was told by office manager to call Morgantown office there would be no charge. They couldn't see her until Nov 13. and would charge her. While waiting on line there's a message that says if you have an emergency or in pain we will get you in as soon as possible. That's a lie!! But they sure did take her money right away and rushed her through everything else. But can't help her now when she needs it. They called my mom shortly after I talked to them and gave her an appt for thurs. Oct 26. why did it take me calling and getting upset to get help for her. I was told Joel Cross is the owner but nobody knew where he was at today. Customer service sucks after they get your money. read more

Took a friend to have dental work, some extractions, full upper and lower dentures, cost $3500, we agreed I paid. I had taken her back several times, as the top dentures were complete, they were have trouble with the lower dentures fitting, she would wear for a few days, but complained of them hurting, arbitrarily, they send her another $500 bill, no explanation of charges, she didn't pay it, as when we were talking price, they told me $3500 for everything, after a few months, they turned it over to a collection agency. After a few weeks, they tried to adjust her lowers again, still not right. Then recently, she made an appt. She said the elderly dentist, was not wearing a mask, (covid 19) refused to do anymore because she did not pay the $500 that was billed to her! But wait, if anyone knows anything about collection agencies, they buy the debt, and start harassing you by mail. First of all, once the bill goes into collection, it is out of the dentist's hands, and up to the collection agency to go after the fraudulent claim, customers beware, make sure you get it in writing, as they will take advantage of you, never again, find another dental facility. I plan on writing to the Attorney General of WV soon. read more