Stay away! Dr. Ailani will evict you if you expect repairs to your room done in a timely manner or…read moreexpect decent food when you pay $3000 a month. They only want your $. Your family deserves better!

Great facility. Honest, caring, and compassionate staff. Management of the facility is phenomenal,…read moreMegan is responsive and helpful. The medical staff and aids are fantastic. They make my mom feel like a priority. Bella, the receptionist, is so kind and helps my mom a lot. The food is very good, and you can tell the kitchen staff care about what they do.

I recently left this facility so the information that I am providing is quite accurate. I would not…read morerecommend this place to anyone as a place to work or a place to live. To begin with, all management and care staff vape in the building which violates health standards for senior living communities. In addition, residents are left unattended by care staff members for 30 minutes up to an hour even after ringing their call lights, especially by overnight staff. The marketing director claims that they have the number 1 memory care in the county but this is far from the truth. Residents in Memory care are often yelled and physically mistreated, especially when being assisted to bed. One care staff member whispered into the ear of a resident that they were going to die. In another instance, a care staff member yelled out "I OWN YOUR LIFE NOW", to a resident who was not willing to go to their apartment or get dressed for bed. They are left unchecked and unchanged throughout the night which is the leading cause of the majority of their Urinary Tract Infections. The marketing director says that there is all day dining, but this also is a lie. Residents are rushed down to eat before 6PM and if they arrive close to 7PM, they are given food to go and do not have the pleasure of enjoying their meal. In a truly authentic facility, you do not start cleaning up until 7PM, anytime prior to that a resident should be given the privilege to enjoy their meals. The floor nurse who works there is notorious for leaving medication in cabinets who corresponded to people who died a long time ago. In one instance I took out a huge garbage bag full of medications that belonged to deceased residents that had been sitting there since I started working there (mind you I have worked there for eight months). Call lights have been ignored and in quite a few instances, residents have had to wait so long that they start crying, but of course these issues are never addressed properly and care staff members continue to get away with this. The executive director doesn't hold monthly inservice's like he is supposed to so that these issues can be brought to light and addressed. Some residents are left in bed all day with no encouragement from staff members to do things, but yet the activities director has the temerity to gossip about them which I find to be absolutely rude. Trash is not removed like it supposed to be (every shift), many staff members are lazy. I have never met a more disregarded and laid back executive director who does not have the courage to speak up about these issues. He is in his office most of the day and does come out to survey the floor like he should do from time to time. He is more concerned about uniforms than he is about neglect and abuse of patients. The Director of Nursing is not as steadfast as I thought she was and is very lenient towards the issues that take place. Residents are being mistreated and neglected and this is inappropriate for a senior living community. Once again, do not bring your loved ones here, and if they already live there, you should most definitely find them a new home.

First, I must say that I run two businesses. I was looking forward to stopping by and checking out…read morethe facility. My mother is currently at an absolutely beautiful facility with EXCEPTIONAL staff, but we wanted her to be closer to our home. Upon arriving, I was greeted by two young small children standing at the desk. I had to speak up to ask for some help from an "adult." I then had to ask if there's anybody that could answer some basic questions. It seemed like a bother to the young person who came out to help me. Then, another woman came out who had brought the children to work and was unable to answer basic questions. I was told she was the office manager. She then said that she would try to see if the marketing director was available. I waited in a side room and upon entering the room, the "Marketing Director" was snide and rude. She asked me if "I had an appointment?" I could not believe my ears. I was walking in and was essentially about to give them business because we wanted to have our mom in that particular location but after such a rude question, I immediately started walking out. I thought, if this place is that Very unprofessional and first impressions are that bad, then nevermind. The "Marketing Director" then yelled at me as I was walking out that and said "they are the number one rated facility in the county. " Shame on this facility for treating local residents with such unprofessionalism and rudeness. I would never recommend this facility to anyone else. I will gladly keep our mother and all of her friends, at her current location. I would rather drive and see my mother then deal with what I dealt with today. It's scary... Possibly could be indicative of the care of these poor residents receive.

I would never recommend this place to anyone, this place in my opinion is so mismanaged. My…read moregrandmother stayed here and in my opinion due to the lack of care, she fell and ended up in the hospital several times (she never ever fell in the place we transferred her to) , she was never the same. One of the employees would constantly argue with her, trying to correct her, she has Alzheimers, can't you just agree with someone and leave it alone, why do you feel the need to anger her by being right? It is supposed to be a locked facility but my grandmother left several times and they had to go running after her. To elaborate in my opinion, this happened because the place is understaffed. Vistors come in and out and this creates an opportunity for residents to leave when there is no one at the desk. At the end, my grandmother was barely eating, she needed help but was not given the help she needed, sometimes the staff would just watch her struggling to feed herself, I saw this several times with my own eyes when I came in for a surprise visit, we were told by the owner and several staff that she was dying because she was not eating enough, so we took her out of that place and brought her to another place where they helped her feed herself and she was restored her back to health and she was able to enjoy the remaining time in her life with care and love.

Do not under any circumstances put your loved one at Timberlane Lodge. My mother-in-law died after…read morea two month stay at Timberlane Lodge.i wrote this review the day after her funeral so it was all pretty fresh for me. I'll start with her unnecessary passing. Sandeep, explained that he'd told the nurse caring for her to keep the railing on her bed down so she would not have a sense of being trapped. Ok, but-- this is a woman who really cannot walk unassisted without falling. And when my mother-in-law got up in the middle of the night to go to the bathroom, guess what? She fell and broke her hip. Why had they left the railing down on the far side of the bed that was narrow and hard to negotiate? Why was the alarm not clipped to her nightgown? If you are going to insist that her rail be down, insist that the alarm be clipped. She is not capable of taking that off; her fingers could barely hold her phone. She fell on a Sunday night and it took until Wednesday for her to be given medication. Apparently, Sandeep says, this is completely up to hospice (and I believe it is, but where is the advocacy). It's funny that when we wanted to install her at Timberlane Lodge they were able to get meds immediately to alleviate her anxiety. I came down from MA with a friend of mine, for a three day. We wheeled her outside onto the patio and we were playing and singing old time ukulele tunes. Two of the other three residents enjoyed our singing ( the third was non-responsive). The next day Sandeep said he was going to limit my visitation. It was 2:30 in the afternoon and I was not to come back until 8pm. He said, you're being here makes them feel bad because they don't have visitors. People need human connection. But he insisted we could not come back until 8pm, after she'd had her evening meds and basically was asleep. (Remember this is one of three days I was intending to be with her and shortly after she broke her hip due to their negligence.) As well, he said, I was not to come visit at meal times and I am to go from the front door straight to her room because the other residents don't want to have to see me. Please note that when I could, I was bringing her food (because their food is little piles of non-nutritive crap: canned vegetables and elbow macaroni in what looked like melted mayonnaise but was possibly runny cheese) and I was helping out by taking the time to feed her. When we were interviewing them to decide whether to put my mother-in-law there they said yes yes yes to all the things I inquired about. Could she sit with us in the lovely living room rather than the big TV room? Yes of course. My mother-in-law is a picky eater I told them. If we buy all the ingredients for the tuna salad she likes to eat -every single day- for lunch would it be too much for you to make it for her? It's nutritious and she loves it. Of course, we will be glad to. Did they ever make it? No. But when I came to make it were there cans of tuna anywhere: nope. And yet all the other cans of food that I had labeled with her initials were all still there. The Wolfgang Puck soups that she loves. None of them had been served to her. Recently a friend of hers told me that when she went there they told her we can't figure out what she likes to eat. I had, with Mr. and Mrs. Sandeep gone over all the foods she likes and will eat. I feel horrible for not believing my mother-in-law when she told me how mean Sandeep and his wife Sunita were. I kept telling her, he's nice, they are here to help you. And then, two days after she breaks her hip and has been given no medication for pain management he goes to move her from the chair to the bed and tells me not to worry when she screams because she's faking it! He literally told me that. I said "no, she has a broken hip please be gentle." This is a tough woman, I told Sandeep, a woman who has had an arm set with out pain medication. She has had root canals without Novocain. She is not faking it. She's tough and if she's expressing pain, she's -in- real pain. And at one point I was going to give her a gentle foot massage and when I took off her sock I noticed her foot was -completely- black and blue. When I pointed it out, Sandeep said, oh that's probably from her compensating for her broken hip and putting more weight on that foot. It's hard to believe Sandeep is a scientist. One would not have a foot that is completely black and blue from putting a little extra body weight on it. Besides I told him: wrong foot. It looked much more like it had been stepped on; I can't imagine how else. It's hard to picture it being broken from the fall. Do not let your loved one go to Timberlane Lodge.

My Grandmother was a resident of Timberlane Lodge for almost 5 years. The facility is impeccably…read moreclean and the care is wonderful. As a grandchild in charge of my Grandmother's care and not being local, it was difficult for me to find a place where she would be comfortable. Timberlane lodge is a beautiful home and I couldn't have asked for better care. The facility presents a truly unique opportunity to have your loved one in a place that feels like home and yet, still has round the clock supervision.

my Aunt was a resident at this facility and the service was fabulous. The Administrator was very…read morecaring and hands on, so we were quite pleased. We visited the facility several times a week, and the facility was always very clean and orderly and the food was very good and served timely. Unfortunately we moved out of the state nut I would highly recommend the facility.

Love lives here. Wonderful owners at Harbor Oaks who treat each person like their own parent…read more Several of my friends have parents who live there. The home made food is delicious. Owners Ida & Lenny know each of their residents' favorite foods, their special needs & love to throw parties honoring each one's birthday, anniversary & military service. This lovely place best feature?: LOVE. Old-fashioned love. Respect. Kindness. Attention to detail. Hands-on hard work. Integrity. Values. WWII values. Bring your Mom & Dad, Grandparents, Aunt & Uncle. Lenny & Ida will take exceptional care of them & love them right along with you.

From the owner: All Included : - Coordinate with nursing and therapy…read moreservices. - Certified staff provided medication management, assistance. - Activities of daily living assistance, housekeeping, laundry, personal hygiene, bathing and dressing provided, as needed. - Staff prepares three nutritious home-cooked meals and snacks. - Activities to promote social interaction, cultivate leisure interests, develop & maintain strength, and promote learning and education. - Wellness exercise. - Religious Activities - Individually decorated and fully furnished private and semi-private rooms available. - Beautiful landscaped grounds with comfortable outdoor patios. - Cable TV At Additional Cost: - Transportation coordination for medical appointments - In-house beauty salon services by licensed beautician. Alzheimer's or Other Dementia Care - Observing and Managing Behaviors - Assisting with Daily Living Activities - Encouraging Engagement - Safety and Security Condition Specific Care - Observe the Condition Affect - Recognize Changes that May Occur - Report Information Relevant to Care * Hospice Care * Short-Term Stays