Helping Bees team weren't accommodating when my insurance provider approved my request, all three…read moreof them insisted that their home aides do not provide transportation, while researching proved otherwise, my advice to company leadership, try to employ more qualified and caring people to be able work with elderly with needs! I lived long enough to see much better run businesses clothing their doors, your company has huge leadership team that needs to learn how and where to lead its employees!

Last night i got the new night nurse and i was not happy..Laquinta talked me into giving her a…read moresecond chance tonight. I just felt uncomfortable with her skills but we shall see Today no one has come YET for my father and its 8:20 am..20 minutes late...I dont know what I am going to do... I sincerely hope they get all this straightened out because my fathers health and well being is top importance to me....not so happy to be honest I had to say goodbye to brite star they never sent anyone and then told me it was because their computers were down..UNACCEPTABLE!! Good luck to anyone who hires this company they werent a good fit for my father or myself...

I put a call in to the company today. The nurse that I am charged 2 hour for stayed 33 minutes. The…read morewoman in the office Debra told me the nurses were complaining that my father (who is in a wheelchair and unable to stand or walk) has grabbed the nurses and talks inappropriately to them. WHEN i called the company i explained dad has inappropriate sexual behavior so they were aware of that. My father cant stand and if he grabs at them it is very easy to move back or ask him to stop. AS NURSES they should be aware that people with alzheimers have this behavior and be skilled nurses and know how to defuse the situation. One nurse slapped my fathers hand when he went to grab at her. I didnt like that and the nurses not staying the full time i am billed for isnt right either. I cant say I am a satisfied customer anymore. They should train their nurses to deal with this behavior not cry back to the office staff about it. ESPECIALLY after I told them he has this behavior. I went to high school with the owner Hector and am awaiting a call back from him...I am not happy! I took a photo of the bathroom..the nurses say it's too small for them to work with my father in which is not true!

My mom suffered from a brain aneurysm and then multiple strokes. She was unable to be left alone…read more Care on call was able to provide me with an aide to Assist in every thing I needed. I was able to go to work every day and not worry about my mom at home. I would highly recommend them to anyone in need.

Home Care Assistance was able to find just the right Home Healthcare Professional for my 90 year…read moreold mother. James, the owner, came right to my mother's apt. to meet my mom, and my other sister. James was sensitive to our expectations and needs of my mother. And always available if I had questions. Anna was my HHAide assigned to my mother's case. She was an excellent caregiver. Mom was always clean and fresh everyday. Anna treated my mother with respect and kindness just like my mom was her family. I would highly recommend this Home Health Agency to any family in need of a high quality home care service for their loved ones . You will not be disappointed with the service and their passion to provide quality health care.

From the owner: For over 20 years, TheKey has provided trusted in-home care for seniors and adults with…read moredisabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.

While spending time in the hospital was no joy, when I came home I needed assistance. Fortunately,…read moreI found Firstlantic and a wonderful caregiver by the name of Roxanne. She was Heaven-sent and made my recovery time a joy. Roxanne was kind and thorough. Most of all, she was knowledgeable and reliable. Even though I will be saying goodbye to Firstlantic and Roxanne, I know I've made a friend for life. If the day arises in your future that you should need recovery time at home after a hospital stay, I highly recommend Firstlantic and Roxanne. You won't find a more caring company or a better caregiver. John Castelli

Mom is 98 and was in the hospital bed for almost a month and needed rehab to get back on her feet…read more Our Firstlantic team was great! Everyone is super observant! I highly recommend. Dahlia in the office is great at organizing the schedule. Our nurse Kim is very thorough and explains every single medication she takes vitals but also takes to time to just be with mom and connect to see what her needs are. Rosanna, our occupational therapist checks mom to see her weak and strong points and we see major significant improvement when we follow her advice. Danny our physical therapist has a good balance in figuring what she can and cannot do. She's so much better with this wonderful team of professionals by her side. They are also very positive, especially because at her age many people say, oh well what can you expect, but they actually examine to the patients best ability.