The type of care that you receive with associated home care speaks for itself. The reviews are horrifying. If you care that much about your loved one there are many other home care companies that are caring and extremely professional. . Been disappointed with this agencies so many times. most of the time you'll get a voicemail ..They shouldn't even be in business. There's a company in wonderful and another one in Lynnfield. You'll get great care and they're very professional, both companies and their work a wonderful area. read more

Gail is right!!! It's awful never the same person every week and then you get someone who steals your medication from you read more

They are the worst. They say they will do all this to help you. They absolutely come up with excuses for their lies. An Gomez will not even answer your questions when caught in her lies read more

We find the onsite care from our regularly scheduled PCA good, however the scheduling and communication with the HomeCare office is terrible when there is a deviation in the schedule. Our PCA was on vacation for 2 weeks, which the office apparently did not know about. I called to make sure someone else would be filling in. Maryann, the scheduler in Norwood, didn't know about the upcoming vacation, nor did she appear to care. She gave me dates and names for 4 out of 7 days needed. It took several calls to reach her to fill in the missing days. We started with a no show, then proceeded to have someone show up at the wrong time when no one was home. We were unable to reach Lisa when they did not show, and she did not return calls over a period of one week. I finally reached Lisa, the Director, who went over the schedule with me. Maryann had given me incorrect times for the PCA, confirming the she did not care, or was incompetent. We are hopeful the remainder of the vacation days will be go better, and look forward to our regular PCA's return. This is unacceptable. If you have another choice for Home Care, do not use Associated Home Care. They do not care. read more

So disappointed but not surprised. This is the second company I've had for homecare. It is obvious to me that this company does not adequately staff their offices or support the employees they have on the ground. I assume that like most companies all they care about is squeezing out profit. The biggest problem by far is staff communication with both clients as well as their employees. I cannot say how often the company failed to let me know of a change in schedule, or if an employee was not going to show up even though employee had called to let them know. I will add that employees that come to my house are rarely very adept at what they do. They are always very nice young women and I usually feel sorry for them. They are not well trained, and I don't blame them for doing lackadaisical work. But I would hire someone directly if I was able to. If I could fire this company I would in a heartbeat. But as I get their services through another agency I don't have that choice. read more

Hello, as a new employee of AHC I have over 10 years of experience to bring to the table, I realized that jumping through hoops to get hired was not ok and the pay is below minimum, the communication is horrible, the phones don't properly work, and they don't answer the phones, they told me I would have a full schedule that was a lie, and I'm not looking for short hours, I hate to say it but I won't be there for long read more

Very inconsistent schedules, 9 out of 10 times there is no return call if I have a problem. Care givers show up with no advance notice --or not at all. My mom's weekly schedule means about once a month we have a home maker. I can't believe this organization is still in business..... read more

I've had this company for over 7 years this company is integrated into a couple of other companies they started off with promises of coming here once a week and cleaning one room and a half and going to store for me so far I hate to see this but there is no consistency and then when they know they're not showing up they purposely wait for the day they don't show up and tell the client there is nobody there for them and they have to wait another week to go with nothing from the store or no prescriptions that's why we go to these people so they would help us not aggravators so far there hasn't been one person that has been consistent for over a month without taking a week off this is a fact and please check your files you'll see what I'm talking about what I'm trying to tell you is do your homework because to be honest with you they got good people but between the office and the workers I'm going to make this as crystal clear as I can get it no communications and they'd rather just tell you no and look for somebody to help you I I called my contract guy and he told me from now on at least call on Wednesdays so that there's nobody shows us up on Fridays it's their fault no one else's just a little something I thought you guys should know because to be honest with you I'm already researching for another company after 7 years after the cold bed after the excuses and excuses and excuses the only thing I want is consistency do my house go to the store and then go away how easy is that I'm now marking down on my calendar every week they don't show up that way if they try to do any kind of paperwork I got my own paperwork they started off all right then they got rid of the most important person there Julie she was outstanding and I don't blame her for getting away from this company Christ sakes after you're done with this company you actually need a bourbon LOL LOL problem is you have a Paul Newman Cool hand Luke's thing going on failure to communicate and I got the paperwork to prove it​​​​​​​​​ read more

Really unprofessional, don't answer their phone take forever to just answer. There's just no communication.

The aide was...ok. She kept family member clean and let me know when there was an issue. She was also wildly inappropriate in her conversations with family member. But there were too many no shows and the office was inconsistent about letting me know if she was coming or not. read more

This is a terrible company. Every week the billing was inflated by hours. Luckily I have cameras so I could see when they came and left. The help was inconsistent and often inappropriate. One girl they sent was just so off about her work experience and she said she worked in a nail salon. The office did not like me saying I wanted qualified people to help with my mom so they gave me 4 hours noticed they would not be sending the one decent aide they had and was scheduled that evening. The care was not good. read more

AHC took my case from SeniorCare. Senior Care should stop doing business with them. First they demanded a 936 dollar deposit before beginning service. They sent a morning person who left the stove on and called 15 minutes later but should NOT have left. The afternoon person swears all the time around my mom, talks on her phone when mom's watching TV in the same room. Mom has memory loss so I can't know if all she says is true, but I will be changing agencies ASAP and best believe I'll get my money back!!! read more

They care more about their bottom line than they do their clients. They never return calls, they don't schedule adequately (I'm supposed to get 17 hours, spread out over 7 mornings, but I've been getting about 12), during the start of the pandemic, they didn't give their staff supplies to protect them out in the field, there are no-shows all the time (a few times they scheduled staff, only to tell them later that I had canceled, when I hadn't!). Their scheduling department is a complete disappointment. And for management to stand by and not do anything about it, is hazardous to their clients. I strongly recommend that you NOT put your care in their hands! Go elsewhere! read more

Only reason for 2 stars are the morning caregiver. She is the only thing consistent with this place. My loved one now served out of the Burlington office has to deal with new caregivers on a weekly basis for afternoon care. All they want to do is sit around and talk on their phones. They ignore the reason they are there and even refuse to do some helpful things for the client. The office never calls to let me know when they can't cover a shift, I just get a no show. I wouldn't rely on this office to care for my loved one ever again! They should be audited by the State - caregivers have told me that they get paid full shift regardless if they complete it. That spells insurance FRAUD to me!!! They don't show up but still get paid? For what?!? read more

Been dealing with the agency for almost 3 years now. HORRIBLE, HORRIBLE, HORRIBLE. no call backs, no shows, no answers. Go elsewhere. Could not submit this review without selecting a star. NO STARS! read more

I used to work for this company, is the best agency ever. The superiors respect their employees. If I were to be in Boston I would go back. My name is Pretty Mdledle read more

Associated Homecare, at one time a LOCAL FAMILY BUSINESS, is no longer deserving of the good reputation of being a caring and competent agency. That's because it was earned when the (local) Trigilio family owned and ran it. From 1991 to 2005 when the mother owned it and from 2005-20016 to when her son owned it. In 2016 it CHANGED from being a competent agency aimed at HELPING clients to an incompetent one aimlessly HARMING clients. Under the corporate leadership of PAUL KUSSEROW, CEO of Amedisys, the corporate take-over of AHC CHANGED from being an agency rendering a SERVICE to their clients to rendering a DISSERVICE to them. Part of this sale included buying the 'goodwill' (good rep) AHC established throughout the years BEFORE this take over. 'Goodwill' is a type of asset that makes it 'worth it' for a big corp to buy out a smaller corp and for much more than the 'book value'. It's worth it to the CEO because prior 'good reputation/goodwill' correlates with future profit capacity. Unfortunately, when a profit hungry CEO BUYS a good reputation (established by someone ELSE!), he isn't buying it to maintain the quality of the management and worker staff and/or caring to the clients. He's buying to increase his bottom line (profit margin), something where IF corners can be cut in the quality and caring department in order to increase profits, that will be done. In fact, that's exactly what anyone who's had AHC before the take over will notice. You will notice such things as INEPT management (Jason in the Leominster office for example) where clients can't depend on any reliability of the workers showing up but don't realize it's because the management is juggling them around and EXPLOITING the home bound client to just be a waiting 'captive' to whenever someone is available where MISINFORMATION and 'forked tounge' commuication steals time from the client such they keep their life 'on hold' to experience more UNPREDICTABLE AND UNRELIABLE schedualing. You might also notice the SHORTAGE of English speakers and excess of non-English speakers or who ever they can hire at a LOW wage. Such things as mismanagement, poor communication skills, unreliability of workers and other staff or anything else that increases the client's STRESS reflects to the CORPORATE LEVEL. The phrase I learned at Harvard Business School is: 'A FISH STINKS FROM THE HEAD'. For example the body of the fish, lets call that the rotting entrails is the management and the tail of the fish is the workers (who act in accordance to the BAD management) but the true ROT comes from the TOP LEVELS of the organization. Another thing I learned at Harvard 'B school' is that when you find the lowest level of workers to have good communication skills, reliability etc, that reflects favorably on the management and also the top level CEOs. Associated Homecare under PAUL KUSSEROW'S leadership, who by the way, lines his pockets with about 4 MILLION $ a year in salary, has become a predatory agency. They prey on the housebound to STAY captive to unreliable (mis)communication from the management as to scheduling of workers and they prey on the GOVERNMENT (if the gov is subsidizing their 'services) who in effect they BILK for money in the act of making a client's medical condition WORSE! For example if the client has a stress disorder and the client came from Mass Health Behavioral Partnership and the ineptitude and mismanagement of AHC made it WORSE, that is what I mean by PREDATORY AGENCY. Google has a limit on how much I can write but for more elaboration, see my BLOG: https://victimizedbyassociatedhomecare.blogspot.com/2018/08/associated-home-care-fish-stinks-from.html read more

DO NOT TRUST YOUR FAMILY MEMBERS WITH THIS COMPANY! Their main office team poorly organized, they put in untrained staff into care situations, they mis-schedule things, and they are just too big to control anything! The caregivers themselves are 'adequate', with a few good ones, but generally they do not always follow proper protocols, leave their clients early, show up late, never read or not fully know the care-plan etc. When problems do occur, the office 'team' is slow to respond (it is almost impossible to reach anyone directly on the phone), and their main response to any problems or complaints is "you are free to go with another provider"! How about a company that actually tells to go with someone else!!!???? As another YELP review notes (and I second everything listed by this other reviewer)- "The business is poorly managed and fails to live up to its commitments. Apparently, chaos reigns internally as various team members fail to talk with another... Don't trust your loved ones to these folks, you may regret it!" Stay away from this company!!! read more

This business is poorly managed and fails to live up to its commitments. Apparently, chaos reigns internally as various team members fail to talk with another. Beware that their service agreement isn't worth the paper its written on - don't count on it to be honored. Don't trust your loved ones to these folks, you may regret it! read more