The caregivers are wonderful. They are consistently making sure you have what you need. The only issue I had was that a piece of my sister's clothing was missing on her discharge. read more

I only wish I could give 0 stars. They killed my mom. She had a pineal brain tumor, and several other co morbidity. But she was sent for str. Short term rehab. They knew she had dysphagia. And left her inhaling disgusting mush food, she was wasting away. Completely malnourished. No one helped her. When I threatened them with a lawyer. They called police. 5 cruisers showed up, because I threatened them with a lawsuit. I was barred from that horrific facility. I didn't even get to speak with my mom while she was still coherent!! Do not, under any circumstances put a loved one in this horrific place!!!! read more

Faculty was dirty. Some staff members were unattentiive some were not. Would never recommend this facility ever.

I can't say enough about the quality care and attention that is given to my disabled brother of 83 years. He was at Care One in 2024 for 5 weeks after a fall and again in now in September 2025 again after a fall for rehabilitation. On both occasions he was provided with excellent care. His bed is stripped down and sheets changed daily. The care staff, cleanses him 3-4 times a day and feed him when he is not able to do it himself due to his crippling arthritic hands. The swallow specialist Stephen checks in on him daily and physical therapist work with him to build up his strength to get him walking with his walker and a doctor and his team check in with a care manager when they do their rounds. My brother raves about how friendly the staff is and how thorough and often they clean him. The facility is immaculate. I daily observe staff on every floor keeping up with cleaning the floors, collecting laundry and providing services. It is comforting to me and his wife to know that he is receiving good care. As to a comment of staff sitting in the halls at night. She is assigned to respond to patients when a light is turned on so that she can respond to their need. She responds with a friendly way with what can I do for you my friend etc. No complaints here. I've seen some negative reviews and frankly I don't see any of what is described in some of the other reviews. Pauline read more

From rehab to nursing home level of "care" this place is truly where a person goes to die. The nursing staff is lazy, no communication, no team spirit, no policies, no accountability at all. One CNA regularly sleeps while on duty, and other staff are aware. The simplest, yet routine needs of the patients are put last, after the groups that gather at the nursing station enjoy gossiping and ignoring the patients' call lights. There is no communal eating. Food is simply placed in front of a person in bed, regardless of the fact the patient can't feed themselves. Patients have food sensitivities yet are consistently served those very foods in addition to foods they hate. This place really should be shut down. I would never send my loved one there. One star is generous. I'd give zero stars if the review system would let me. This facility is more realistically referred to as Care Zero. read more

Patients sit all day in wheel Chairs. Very sad. Liked it with some staff. And some staff terrible. My dad came home with bottom red raw from not getting changed. But the worst was the rehab girls. Useless. !!!! He came out worse then when he went in. But some staff amazing Julia was amazing read more

Terrible care. Bed never changed in 8 days and rarely made. Bed not washed when my roommate left. Bugs in room from old flowers. Staff sat in halls all night. Professional nurses were good but CNA group poor. Robbed of $140 while there and credit cards used. Was promised reimbursement which has never come and no calls returned from facility. Look elsewhere. read more

my mother was a patient there for about 6 weeks (bilateral stroke) it started rough, and ended worse. most of the CNAs didn't speak English. the temperature in the room was over 75 degrees at all times I visited. there is a thermostat in each room, but they done work. mom had very low platelets, nutrapenic, and they should have mandated masks and isolated her. the moved her to a single room, but left her door open, didn't mandate masks, and kept bringing her to sit by the nurse's station. they knew my brother, mom's caregiver, was overwhelmed, but did nothing to prepare him for her discharge. they discharged knowing the house was not prepared for an immobile person. mom has dementia and gets confused easily, strangers were calling her momma. I understand my brother contributed to her not wanting to participate in PT, he hovered, but they did nothing to help her regain her speech, and little to help her right side regain any mobility. there were some good things, but not enough to warrant a higher rating. read more

care one on andover street in peabody should be condemned and shut down i wouldn't put my worse enemy in there for free. from the busted up beds that look like they were salvaded from the dump. the horrible service they give there gueast, to subpar food to not wearing nametags so they cant be identified if you want to report them, my wife was there for rehab after a knee surgery. they were constantly late up to 2 to 3 hours giving her, the pain meds needed she was there for almost a week before they told her there was a menu she could order from, they only wanted to keep her there as long as her insurance would allow out of five stars i would give them o if you even remotely care for anyone do nit use this place for long or short care do not use this facility it is atrocious and reaks of shit & urine read more

had left knee revised and was suprised that DR wanted 2-3 days of rehab..went to Care One in Peabody. my stay was in total two weeks.I found the care to be excellent.The staff is great...very attentive and competent,willing to help with any problems. PT,OT, and general care were excellent. Meals come like clockwork and the food is actually good. my only issue was the oatmeal in the morning...needs alot of work...maybe some cinnamon,or raisin,walniut....needs work LOL. Trouble sleeping allowed me to interact with overnight staff, who would check on you before you called for their assistance. would request be taken to this place if ever needed in future, miss everybody who i came across...Thank you all for the great care!!!!!!!!!! read more

I am currently at Care One at Peabody from having foot surgery. There are many nurses hear I respect because they go over and beyond Gina is one of them this woman is amazing she not only does nurse duties but is cleaning up helping and teaching moving patients and teaching people how to move Patience the proper way. I was given way too much laxatives and then a medication that I never took in my life Seroquel and I felt comfortable going to her and she got right to the bottom of this. She is a leader but is fair all staff to be on the same page and communicate. Thank you Gina for all your help. Also Kathy and Dick are the other two nurses that go far and beyond. I do have a problem with the night staff not answering The room buzzer when a patient needs help my patient is 90 years old and he had a wait over 45 minutes for someone to answer him the first night we were both here and he was on the ground screaming I felt so bad that I couldn't help him. I also had a fall because they don't leave enough towels toilet paper face cloths in the bathroom so I had to come out and find one making me slip with my walker and landing on my tailbone that put me in more pain. I'm young I'm very impressed with the day help and assistance but the night help needs to remember they're at work and to make sure every room has what it needs and answer every rooms light buzzer when pushed from a patient. Other than that I would love to thank Care One of Peabody for having nurses like Gina, Dick and Kathy. And having great PT and OT to help you reach a goals and get home sooner. Patience is a virtue. Thank you Care One Peabody read more

Disgusting place. My loved one has been in there for several days for rehab., is now worse than when he went in. He is slouched down in bed, and nobody answers his call bell.He has begged for someone to call his doctor to get pain medication for her arthritic hands, and he was told that the doctor never called back!!! His hair is out straight because she can't bend he fingers to do it, and nobody does it for him. This place was shut down once before, and needs to be permanently shut down. Awful, awful, can only imagine if he was there as a nursing home patient. read more

I wish there was something nice to say about my Mother's treatment and care at Care One, but I cannot. She left one hospital to go to rehab and ended up falling out of her wheelchair, they took x-rays and said nothing was broken. With her health problems pain medication is a problem so that was limited. Within 8 days of being admitted into Care One she was back in the hospital with a broken collar bone, a horrible infection in her neck, extremely over medicated with Coumidin, confused, hallucinating and in serious pain. She had suffered severe neglect and had not been eating. (Yes she was provided food, but did not eat as she could not with her arm) Due to Covid we were unable to visit so we needed to rely on phone calls to get updates and to speak with her. She could not hold her phone and was so confused about where she was. No one ever answered the phone. I called 10 times one morning and no one ever answered. The few time we did get a nurse they said she was fine and just tired. I tried to go over medication lists and was never called back. My sister and I take my mothers care seriously so it was very difficult not to be contacted with updates. After she was brought by ambulance to the hospital we agreed she would never go back and tried to retrieve her items. Nothing was organized, laundry I had washed and brought back was missing along with other items we had brought to her and left at the desk. There is so much more, however I will end this with, keep your loved ones safe and far away from this terrifyingly incompetent place. read more

I've been here in the Peabody, MA location for 3 days now. I was transferred here from BIDMC in Boston for aftercare after developing a blood infection and the need to install a tunnel line IV in my chest and needing IV antibiotics for 3 weeks. I'm 40yrs old and I had the option of going to the Shattuck Hospital rehab unit but opted for this place due to its 4.2 stars on google. I couldn't have been more wrong in picking my rehab location. This what I've seen here thus far: -This is a nursing home. Not really geared for younger individuals with minor short term medical conditions. -The food is terrible most days, and the portions are definitely meant for the older crowd. Very sparse, very bland. Quite frankly, I received larger portions in prison. I have to ask for a 2nd tray every meal. The kitchen sends up incomplete trays as well. Sometimes it will be missing an item. -You're not allowed out of your room for the first 14 days you're here due to COVID-19. After that, you're transferred to a regular floor where there's a high likelihood you may very well be roommates with a 70 or 80 year old person. They try to keep the rehab patients together, but I have been told that doesn't always happen. -The shower on the "Quarantine floor" is a community shower. They don't have showers in each room. When the CNA was prepping the shower for me, she laid down a blanket on the shower floor, but did not provide me with shower shoes or flip flops. There were back brushes hanging from the disability handles, half empty bottles of soap lined the floors. The shower head is not capable of being connected to the wall so you have to wedge it against stuff when you don't need it. I have areas where my internal IV is that I was supposed to keep dry, but I found that impossible in this shower. And no attempt was made by staff to cover those areas prior to showering. I was allowed to shower without covering affected areas. -The socks they provide here are those hospital socks with the grip treads on them, but with one small catch; in the hospital they'll give you a pair that's new, sealed in plastic. Here, however, they "recycle" those socks. They're not sealed, clearly have been washed, and they have a knot at the top like they've been pulled out of a sock drawer. I personally have passed on wearing them. I don't know if they've previously been on gout ridden feet or removed from a deceased former resident. -The staff are a mixed bag. After hitting the "nurse call button" in my room the longest I've had to wait for a response thus far was 20 minutes. I typically use that button 4-5 times a day and most times they respond much sooner. I've been admonished for leaving my room and going to the nurses station twice, because again, you're not allowed to leave your room on this floor. I did the 2nd trip to the nurses station on purpose, because the first time I did it they could have been more respectful going about explaining the policy, and I wanted to see if they'd be even worse the 2nd time around. Some staff are very friendly and helpful, others are clearly waiting for their shift to end. -There's absolutely nothing to do during the Quarantine period and I can't see things being much better once I leave this floor. If it wasn't for my phone I'd be pulling my hair out of my head. They drop off cross word puzzles and word searches in everyone's room every afternoon, books are available too, and there's a TV in your room with about 40 "ok" channels. But that's where it ends. I think I read somewhere they'll come to your room and play card games with you for a little while too, but I have yet to see that. So basically the activity options are very similar to what you'd see in a prison setting. You can have friends or family drop off laptops or radios, etc, for you though, but at present time, no visitors are permitted. Impatiently counting down the days until I get out of here. A well earned 2-stars is appropriate. read more

Good place the nurses I had were very caring alot of the aides were good food was pretty good

From what I can see and have seen with the care of my x-wife, this place is horrible. She was transferred from a hospital in Boston after a hip replacement. The staffing shortages are truly absurd. 20-1 patients to nurse ratio, etc. It took over a day and a half for them to get the pain medication prescribed for her on discharge, unacceptable. For simple things, like an assist to get to the bathroom and back to bed, she is left waiting for a half hour, sometimes more. Last Saturday she called to tell me she got a lousy hotdog for supper, not lunch, supper. Today she told me, a week later, they got a peanut butter and jelly sandwich for supper, not lunch. Many times the patients that need assistance to and from the bathroom end up soiled because no one answers the call buttons. Not a wait because they are backlogged, but no answer whatsoever. Where is the caring? Where is the care? Where is most importantly THE STAFF?? The place is more of a nursing home it seems as most of it's population is elderly. With a good rehab program, maybe she would be further along then she is and able to go home. Where is the management of this facility? Who handles making sure these patients are properly nourished? We all know "hospital food" is not generally great, but a peanut butter and jelly sandwich? Really? From what I've seen so far the majority of the staff is simply uncaring and getting their shift (clock watching) over with. We are working on getting her moved out of this facility. The sooner the better. They should be ashamed for providing such substandard care to the population that needs them most. I was literally appalled. A places reputation is maintained by proper management. From what I've seen, management is nowhere to be found. If there was, they would never let the care of patients deteriorate to the level it is now. They need to shut this place down! read more

If I could give them a negative star I would. They neglected to care for my brothers injuries and it became infected. He was returned back to hospital. The food was disgusting and they are understaffed. Patients wander halls half dressed. They didn't even realize my brother had not returned from a doctors appointment and taken to emergency. Don't send your dog there. read more

My dad was just discharged from here after spending a very long 2 weeks there for rehab. It seemed more like a nursing home with confused patients wandering the hallway and yelling out of their rooms than it did a rehab. He had good therapy. OT and PT but thats where it stopped. The nursing care was completely awful, never could even find a nurse or even a CNA. He was forced to soil himself overnight and sit in it until the morning shift because the CNAs over night would not help him to the bathroom. His bed sheets were never changed, I had to change and make his bed for him every time I visited. No communication between the care team and the family members, if he hadnt inquired if he was ready to come home Im pretty sure he would still be sitting in his wheelchair in his room taking care of himself. Never again will i send a family member there or recommend to anyone. Very poor care. I only gave one star because it wouldnt let me give zero! read more

This place is horrible. Didn't take care of my grandmother who had pancreatic cancer. She always had to use the bathroom and they ignored her for at least a half an hour. The day she passed we called multiple times and the place only called back to say that she was passing. They are disgustingly rude and uncaring. read more

My grandfather was a patient here for short term rehab and he received phenomenal care. Thank you to the wonderful nursing and rehab staff who cared for him. read more

there is no 0 star rating. i spent 12 days here for rehab after surgery on a broken leg. the care was horrible, the aides refused to answer call buttons on overnights. i sat in my own urine in excess of 6 hours at a time because i could not walk. i was denied medical care and my normal meds even though i persistantly asked for them. i had 1 shower in 12 days. my surgical incisions were to be cleaned and changed every 3 days, they were done 2 times in 12 days, overnights were scary, male aides in hoodies and a mask and no scrubs, no supervision of wandering patients over night. no aides to be found. no monitering of my existing medical issues. could not get my ice packs every day for the excess swelling on my broken leg. mold in my room, used depends that sat on the floor until the 1st shift came in. dried up food on bed rails and tables. i was denied my basic needs and hygiene in rehab. no help getting to the bathroom.no one to watch and make sure i did not fall, no one would answer the call button most of the time. the worst facility i have ever been in. i left there with an abrasion on my left broken leg, from aides shoving a bedpan under it, i could not lift the leg, and a uti infection from sitting in urine for hours. i would not take an ant there for care. beware of this place, it should be shut down. read more