21 minutes ago I just left there after being told that I had…read morebeen discharged back in January due to dispute with a staff member over the phone about my care. The dispute was not with Vicki Cooke my former NP, she had never talked to me about it, she was out of town during this time.... I guess it's common practice now to have no say so about your care. Regardless, you discharged me as a patient, fine, I will go someplace else... My complaint, you sent out a certified letter in January, or you say you did, you wouldn't show me the receipts. I never received any letter, why would I have shown up for an appnt if I had received it. I had an appnt scheduled on 6/14 since my last appnt in December of 2017. I received a call to confirm my appointment, I asked to change the appnt to today's date. Yesterday I received a call to confirm my appointment. I came in for my appnt, I was asked to update paper work and then taken back to a room.... It was then I was finally approached about the letter that was "sent" out in January. Vicki Cooke would not even come and talk to me. I was humiliated and all of this was over a dispute with a very rude staff member about antibiotics for a sinus infection. Today I came in with a black eye and a hurt shoulder from a fall yesterday, I thought I was going to have it looked at. . I guess I need to find a new doctor to take a look at it.... My advice to the staff there, if you discharge someone as a patient make sure your staff and the patient knows about it. And to Vicki Cooke, I suggest you take the time to talk to your patients before you make rash, uninformed decisions. I'm truly baffled at this, all over antibiotics for a sinus infection.

I couldn't think of a better place to go for my medical treatments. I have diabetes and I have to…read moresee my Dr ( Vicki Cooke ) every three months. So over the years I have been there a lot. I have experienced nothing but kindness and care from Vicki and her staff. It's unusual for a Dr anymore to sit down with you and look you in the eyes and ask how you are doing.... This is a place that cares about their patients.

This is an outstanding group of physicians and also they have a very friendly staff! It is a very…read moreclean and pleasant place to visit! I highly recommend this practice!

I've been to this practice a few times now. Very friendly, knowledgeable, and the office is run…read morewell. The doctor listens to you. The nurse is very responsive and supportive. I've needed a few referrals and these were completed very quickly. They even set up the appointment or had the office I was being referred to, call me. Very refreshing to see this type of practice. I would recommend them whole heartedly.

She does not deserve even 1 star this women was rude thinks she is God and try's To force you to do…read morewhat she says. I came from an HMO in Atlanta to her as a patient she said I was in bad need of a therapist so I called and all the ones on my insurance said they were not taking new patients so the next time I went she yelled at me told me you seriously can't be that dumb it means there is a waiting list. I asked her how would I have known that I came from an HMO . She still yelled at me with my husband present! She is wicked mean and hateful!

As a member of Hitchcock Family Medicine, I am very pleased with the services they provide…read more Honestly, I appreciate their perspective on medicine. I love the fact that whenever I schedule an appointment to see my doctor or for my son to see his doctor, appointments are scheduled in 1 HOUR Blocks. In other words, I have time to sit and chat with my doctor face to face regarding my health and all that concerns me. The same goes for my son's Pediatric Doctor. We are NOT RUSHED because the doctor must quickly move on to the next patient sitting in the next room! The doctors at Hitchcock Family Medicine actually take time to listen to your concerns. I've got to be honest, I am not a huge fan of pharmaceutical medications especially because of all the side effects that go along with them. My doctor is aware of this and so is my son's doctor; nevertheless, they practice medicine and care for our needs striking a comfortable balance between my faith and religious practices and conventional medical practice, never missing a beat to fulfill their medical oaths and responsibilities as doctors. I can be as open as I choose to be with our doctors in order to receive proper diagnoses, and the best recommendations and care and be comfortable with it. Also, the staff, I meant to say Nurses are very professional, courteous knowledgeable. They are willing to work with your schedule and finances to better help you help yourself through the services they provide at Hitchcock Family Medicine. What really sealed the deal for me was the fact that they make 'House Calls!' Okay, even though it may be under extraordinary circumstances that they make their way out to your home to exam you, in this era of modern medicine, major cities, big hospitals and technology, I am sold on Hitchcock Family Medicine. They remind me of doctors from old western movies where doctors visited their patients in their homes. Oh, I must not only say, but emphasize that at Hitchcock Family Medicine, they're not giving out prescription drugs like candy! In other words, the doctors here at this family practice will prescribe medication(s) if you truly need it as determined through lab work, examinations, etc...; not through self-diagnoses or the likes of it. I love that! My son's doctor (Dr. Litwin) and my doctor (Dr. Sanders) take time to hear me voice my concerns regarding health issues concerning myself or my son (who has special needs) and after examination, lab work, etc... recommend the best course of action to deal with the issue as well as follow up to see if the chosen course of action is working. I have no problems recommending Hitchcock Family Medicine to any person or family who care about their health and wellbeing and are seeking a doctor(s) to help them manage their health and choose the path to a healthy lifestyle.

From the owner: Hitchcock Family Medicine provides direct primary care for family and pediatric medicine, internal…read moremedicine, integrative medicine and women's health with over 15 years of experience in the Chattanooga, TN, area.

I have been a patient of Dr. Duplooy's for 25 years. He is an excellent listener and…read morediagnostician. I rarely have to wait very long for my appointment and on the few times they were running behind, he always apologizes for the wait. How many doctors do that? I tell him he is worth the wait because he is. The office staff is great and the nurse for Dr. Duplooy, Erica, is not only nice but follows up assiduously. As a registered nurse myself, not a stranger to the healthcare world, I would highly recommend him for your health care needs.