Your front staff is fantastic! Kathy and the other girls were helpful when my son who goes to school out of state decided to tell me last minute he needed a refill on his script. I wasn't an emergency but Kathy treated it like an emergency and let me know when things went through for my son. I am forever grateful for her and the staff for calming me down and laughing at my silly jokes to help me through this stressful situation. This is why we LOVE coming to this practice! read more

This pediatrician office is quick and reliable. I've been to other pediatricians affiliated with big hospitals and even attempted to go to a local private practice and I've never received the same level of service or care. We typically see the nurse practitioners and they have all been awesome. I've seen two doctors and one was fantastic- the other I'll make sure to never schedule my kids with again. They're great at same day appointments. They fit my kids in quickly, and they also work to schedule them for same day visits. I'm very impressed with how our kids are talked to and taken care of by majority of the providers at this office. read more

worse experience ever receptionist denied to schedual appointment I have to wait until my appointment even after the hospital told me to see my primary doctor what a shame read more

RUDE receptionist. Should have listened to the reviews. It's a shame the doctors are good but the receptionist is unwelcoming. They need to check their attitudes, body language and tone of voice. They are not meant to be in this field. Loosing customers over them is crazy. read more

drs and staff are very rude and always waiting well over an hour with no explanation. I'd give them negative stars if I could

Be prepared to wait around 50 minutes once you are in the room. But, Very friendly desk staff, very friendly and knowledgeable Drs.

They purchased a practice we were going to & our doctor retired. Service has been offal. Receptionist are beyond rude. Just don't care about the kids. I would find a different provider if I were you. We are. read more

Receptionist are so rude, asked them a simple question and their response was "they are not nurses" transferred me to talk to a nurse, they never answer either left a voicemail never got a call back the next day did the same and I still didn't get a call back. Told the receptionist and she very rudely cut me off and said my voicemail was full... it's not. Transferred me again to the nurses line didn't answer left a voicemail and nothing. They're just very rude and unprofessional here wouldn't recommend. The nurses never answer or call back and receptionist literally don't know anything and have no problem telling you they don't know instead of helping. read more

Both of my children go to this practice and have gone to both this location and the one on Randall. We have seen several of the providers and they are all great. They take the time to talk to you and explain what they think could be wrong or what they are looking for. The nurses and other medical staff are all very friendly. They've accommodated my busy schedule many times. I can't recommend them enough! read more

We repeatedly have to wait to be seen by a Dr. I don't write reviews, the straw that broke the camels back is the following. Last appointment a few weeks ago my wife waited in the car for over an hour to be called back only to wait in the room even longer. Fast forward to today, a 3:45 appointment, my called at 3:30 to make sure that Dr. Rupal wasn't running behind they assured her she was on time. It's not 4:55 and she hasn't been seen yet, waiting in the room for over an hour for what will end up being a 10 minute meeting. Is there another profession that it's widely accepted to be so and inconsiderate? read more

The Bad: Let's just get the bad stuff out of the way now. This practice is habitually behind and the wait is generally long(ish). To combat this issue, I always plan our well-visits for the first appointment of the morning. This is easy to do because I am making my appointments so far in advance. I just say "Give me Dr. Pat's first appointment on any Wednesday in November 2019." I never wait long for my well-visits because I am the first appointment of the day (there's no time for them to run behind yet!). Where I do wait is my sick-visits when I call the same day and they say "we can see you at 2:00" - I am not getting out of there until 3:30 easy. Melissa, why did you give them five stars if it takes 1.5 hours for an appointment and you are waiting? I am so glad you asked, Yelp Reader. I am giving five stars because there has not been one occasion in three years that I called in before 12:00 pm and couldn't be seen that SAME DAY. That's huge when I have a sick kid and I can get a same day appointment. So Melissa, don't you get frustrated while you wait an hour because they are running behind? Again, Yelp Reader - great question! No, I don't for a myriad of reasons. 1) I got a same day appointment at a last minute request. 2) The doctor is not running late because he is lazy or took a long lunch. He's running late because he is helping parents understand the health of their child, because he took in an emergency patient, because he was rounding at the hospital and took a little extra time to make a family feel comforted, etc. 3) I don't feel frustrated because he NEVER rushes me so he can get back on schedule. He takes the time to hear about what is going on with my kid, he takes his time explaining my options, and he takes the time to answer all of my questions. 4) I am the mother of a 3 year old kid and waiting somewhere is inevitable. I don't go anywhere without my SuperMom bag packed full of snacks, stickers, coloring items, a special toy, etc. to keep my kid occupied for hours. I don't mean to get all judgey on you other reviewers, but your main complaint is the practice being late and you having to wait. Shut your mouth and bring activities for your kid to do because they are getting the BEST care here. Furthermore, when you need a last minute appointment they always accommodate. Our Doctor: We see Dr. Pat and absolutely adore him. Our first impression was "wow, this guy is loud and are those wolves on his scrubs?" The answer to both those questions is yes, Dr. Pat is loud (especially when he laughs) and yes, those are wolves. Dr. Pat is boisterous, energetic, and outright captivating to my kid. He does these cute little bird whistles when checking her hearing and before we even get into the parking lot for her appointment she's talking about Dr. Pat's birdies. Dr. Pat is beyond sharp, preaches common sense, doesn't over medicate (my kid has still yet to take an antibiotic - knock on wood), and is patient. Let me reiterate - he NEVER rushes me just because he's running behind. He graciously explains everything from what to expect as she grows, at our next appointment, etc. I could not imagine a better physician and he has all of my trust and appreciation for the care he provides my child. The other physicians: In a pinch for a sick-visit on a Friday (Dr. Pat is off on Fridays) we have seen Dr. Rupal. She's was great and I would see her again if Dr. Pat wasn't available. I actually would see any of the physicians in Dr. Pat's absence (if he trusts them to work beside him, I trust them), but Dr. Pat has my heart and will be her physician until he retires (Gosh, please don't retire). The nurses: Nurse Sarah is our favorite (she usually works with Dr. Pat). Sarah is knowledgeable, kind, and so good with a needle! The woman can get three shots done in seconds before my kid can even cry. LOVE HER! We have been getting other nurses lately who are newer to the practice. The other nurses are not nearly as skilled as Sarah with injections - but I think that comes with experience. That being said, the other nurses are competent and kind. Their skill with the needle will come eventually. The front desk staff: They are always pleasant, kind, and accommodating. There has never been an occasion that I called in for a sick-visit and couldn't be seen that day by someone. Furthermore, the front desk shows a great amount of compassion during these emergency calls that I appreciate as a worried mother. Location: We mainly go to the Randall Road location due to the proximity to our house. However, all the locations are easy to get to and parking is ample. read more

We see doctor Patrick and he is very cut and dry with seeing my children. Doesn't like to use medicine unless absolutely needed. Which is how I parent. We seem to get in and out of there in a decent time frame. The staff is super friendly and very helpful! read more

I want to be fair. Dr. Clingan and the nurse staff are great. My kids love them and they have great rapport. The wait times are horrible, there is no denying that. The biggest issue: For the better part of 9 months I brought my oldest there constantly due breathing issues. They told me repeatedly that there was nothing wrong with him. I finally couldn't spend another night listening to my child struggle through breathing. I took him to an ENT who took one look and told me my his tonsils were so enlarged that they were blocking his airway. They were removed 3 days later and he has been breathing great. read more

We've been taking our kids here for about 7- 7 1/2 years. The doctors are all good, we normally see Wynn Sheade and he's always nice, listens and is in general very helpful. My only issue is the consistently long wait times, at all the offices. This is a chronic problem and it's really frustrating since we like the doctors. I would recommend them but with reservations. read more

I had the ABSOLUTE worst experience with Elgin- Associates in Pediatrics location today. I took my daughter in to be seen last week and was told the Dr. would call me back about a question on had on the medication. Flash forward one week and I have yet to be called back. EVERY SINGLE time I call , I'm told that they will help me and then they send me to a nurse voicemai. I literally have called 20 times today to try To get to a nurse and no one is able to help. I absolutely understand that offices are short staffed but you cannot simply send ALL your patients to voicemail if you don't have anyone who is going to call them back. You have patients who are waiting for their kids medication and all you can do is transfer them to a voicemail with no promise of a callback. My kids have been patients here for 16 and 11 years and we have been there at the height of covid and it was NEVER EVER THIS BAD! And there is ZERO accountability by the receptionist! It's almost like they just want to get you off the phone so they send you to voicemail to get rid of you! IF YOU ARE LOOKING FOR A PEDIATRICIAN, SKIP THIS PLACE. To keep your patients waiting to get medication is WRONG and its extremely UNPROFESSIONAL to continue to send to voicemail and LIE by saying that someone will get back to you when clearly that's not what they are doing. VERY DISAPPOINTED and will be looking for a new pediatrician for both of my kids. read more

Dr. Rupal is amazing! She is so kind, honest, and genuinely cares about the well being of my son. She always answers and questions I have and I never leave the office feeling like we were not treated well. I have had no problem with the staff, the nurses have all been great! I also have never had an issue with waiting time. Dr. Rupal is only in on Fridays so my appointments are always on Fridays in the afternoon and when I walk in I am greeted right away and get called in within 15 minutes! read more

I pulled our daughter out of here when I heard about one misdiagnosis. Recently heard about yet another and I'm doubly glad we no longer go here. In both cases, the child required extensive treatment for problems which they brought to the attention of the doctors for years prior to diagnosis. Sad.. really really sad. read more

I would not recommend this practice to any family or friends. Front office staff is incredibly unprofessional and rude. Doctors are satisfactory and some are really nice. Terrible wait times, lack of professionalism and common courtesy all around makes this facility very disappointing. read more

I have been a patient of this practice for the last 14 years. The wait times haven't changed much but I do appreciate the fact that they always see my child the same day for sick visits, and they take their time to answer all questions for me. The staff and the doctors are polite and a lot of fun and you can tell they enjoy working together. I love our nurse practitioners and my son loves his doctor. My neighbors, friends and family all go to this practice and love it as much. I feel like a lor of the people who review on here always put negative reviews for places. I for one love my pediatricians office. read more

I love Dr. Lisa she is so thorough and her bedside manner is top notch. The NP is great as well. My daughter has been seen at both Elgin offices and I never have a problem scheduling an appointment when she is ill. read more

Do not being your kids here!! Doctors are rude and misdiagnosed a family member. Luckily the parents ignored the doctors advice and took the baby to the ER where he ended up being admitted. I would not recommend this practice. read more

Worst pediatric office.. The staff is very rude, they don't know what they r doing.. The office manager Julie doesn't know what she is doing. I pulled out all of my 4 kids from this office.. I have had enough.. They lost my child's medical records, they add charges into your bill without even letting you know. read more

Each time we've been there I've caught mistakes on the doctors' part or other members of their staff. The most recent straw that broke the camel's back is when I took my 2 year old in because he was acting like his strep had returned. He had a fever and was acting as if it hurt to eat. Dr. Michael looked in his throat and said that nothing looked wrong with it, so it's useless to bother with a strep test. I should've gone with my gut instinct and MADE him do the test, because sure enough -- 3 weeks later another family member had strep and my son still wasn't acting right, so I had him tested at CVS Minute Clinic as soon as I found out there was strep in the house again. The clinic's nurse practitioner said his throat looked perfectly fine, but since he had recently had it, he should definitely be tested again. SURE ENOUGH, HE TESTED POSITIVE. For THREE weeks my baby suffered unnecessarily, and it DISGUSTS ME that a doctor that makes as much as he does was too arrogant to just run a simple test and I had to go to a local pharmacy to receive better care! Mistakes like these are just uncalled for. I will never set foot in there again. read more

This office is one of the most poorly run doctor's offices I have come across. I've spent over an hour waiting for the doctor before, and that's the best thing I have to say about them. I recently requested my son's medical records, and got another child's records. Which means mine got sent to some random person. MAJOR breach of patient confidentiality!!! It took me 4 tries, and finally coming in person and getting angry for them to finally get me my children's medical records just so we could transfer out. I also have 3 friends who used to go here, and who all were belittled and not listened to when speaking with the physicians. They just see your child as another kid whose symptoms must mean they have what all the other kids have. They don't listen to parents and don't give consideration to their intelligence or knowledge of their individual child. DO NOT go here. read more

Let me save you an hour of waiting and a lot of money. If your child has been coughing for a month, is sneezing green night and day, and was diagnosed with the flu 2 weeks ago... "put a humidifier in the room". If you don't bring them in with a fever they'll never help you! read more

I would not even give them one star! I will never take my daughter back to this office. They lack compassion, Dr. Beth was extremely rude and treated my 2 year old scared, sick daughter like she was just another pay check. I have never seen my daughter so scared in her entire life! They need to understand they work with tiny humans who are scared and sick - and with being pediatricians they need to learn how to adapt to a child and not treat them like an adult. All I can say is I would NEVER RECOMMEND THIS PRACTICE TO ANYONE! read more

I have been going to Associates in Pediatrics since I was a baby. And, there is one visit my mom and me remember VERY WELL. It was Halloween Day, and I was about 09 years old, I think. I was feeling really sick, I think my mom thought I had Strep Throat. Anyway, my mom and me were in 01 of the beautifully decorated exam room's, waiting for the doctor to come in. And Then, Dr. Michael Sheade walked into my exam room. Instead of wearing normal doctor clothes, Dr. Michael was wearing a full-on biker outfit.! I am talking leather vest, a dew-rag / bandanna on his head, the full-on Biker Gang Outfit.! My mom almost had a heart attack / almost passed out. Neither of us recognized / realized it was Dr. Michael. Neither of us wanted him to / would not let him touch me / get anywhere near me. We did not know it was him / who he was. But, Then, after, the whole identity fiasco got cleared up, we all started laughing. True to the Halloween Spirit / Tradition, Dr. Michael wore a costume. Even though this happened a while ago, my mom and me still remember it. Also, When you walk into one of Associates In Pediatrics offices / locations, you never know what to expect, and I mean that in a good way. read more