Unfortunately, I've needed hospital services several times in the last couple of years...(Spinal…read moreStenosis and major orthopedic pain/dysfunction from arthritis) plus a couple of car wrecks... I've always received excellent, compassionate care as have other family members who required treatment at Condell. I just got out after a 6 day stay for sepsis & extreme dehydration with kidney damage after a spider bite of all things. Not life threatening by any means but kind of a miserable situation all around. (I am not the best patient by any measure) EVERY doctor, nurse, pct, meal service, and cleaning service were amazing. There were a great many folks on 4th fl. West Tower sicker than me, but everyone was attentive, professional, and effective in the performance of their duties. Patrick, Kevin, Etolio, Elba, Alyssia, Carolinia, Zack, and all the other wonderful folks who cared for me whose names (I'm sorry) slip my mind- THANK YOU! If my children needed care, I wouldn't take them anywhere else. You're going to hit some bureaucracy at any institution of this type and size but the staff and quality of care is unmatched in my experience. If necessary, go to Condell secure in the knowledge that you will receive the "Best care anywhere"!

I need a Mammogram. My doctor sent in the orders back in October. Called to make appointment and…read morewas told I needed different orders. My doctor resent the orders in December and again Advocate said they couldn't set the appointment the way they the orders were written. So I gave up. My doctor called me and said they really wanted me to get this done, it was important! By the way I HAVE GOOD INSURANCE!!! So once again I called to make appointment. First I was told I would be required to bring the Written order from my doctor. Then they told me I needed to bring the results of my last mammogram. I told them I did not have them. It's been over 10 years and I couldn't remember where it was done. So they told me they couldn't schedule a mammogram without it. Well you know what ? I've lived this long without a mammogram ! I am a paying customer and if you don't want or need my business that's fine. My doctor sent same exact order to Bright Light Medical Imaging... and guess what... THEY CALLED ME! And as easy as can be I have an appointment with NO ISSUE!

Scam, scam, scam. They keep saying they don't got my…read moreinsurance info in billing when I had called before. Address don't add up.

The third party billing for this company is sub par. Edward Hospital used their services for my…read morehospital stay and it took me two hours to find a valid phone number to call. They are incapable of sending a bill via email, only fax and regular mail. The company is absolutely ridiculous and they just don't care.

Love everyone & everything about Northwestern in Woodstock, IL. Shelley Bowers & Dr. Glosson are…read morethe best. Tell it to you straight and find solutions!

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

I went to this business with a little and occasional knee pain. I have confirmed osteoarthritis in…read morethat knee. It was on a special, something like $49 or $79, I forgot which but not much. I was looking for exercises I could do to strengthen the knee. That's all I wanted. They took X-rays and told me the other knee that I have no problems with was worse! They never mentioned the special and got me for over $500. They told me all the great things they were going to do. They called it physical therapy not chiropractic. They said they could have a therapist stretch my neck. I don't have problems with my neck but I thought a little neck massage by a therapist would feel good. So, when I got there for my first visit, they showed me a leg brace they wanted to fit me for. It was huge and covered most of the leg from the knee down. For what, occasional knee pain? I said no thanks. Then I went for "physical therapy". It was run by 2 young disinterested guys who talked to each other and obviously didn't care about the job. They were definitely not therapists of any kind. Next I went for a few minutes to the supposed real therapists and I thought, oh good, now he's going to massage my neck. No way! He never laid a hand on me. Only did something with a board that I can't even describe because I don't know what it did. Nothing as far as I could tell. Next I went to the nurse who would give me a gel shot in the knee cap. She did this and at my second visit gave me some little shots around the knee cap. The next day I went to the mall and had so much pain in my knee that I was limping down bad I had to go home. That was my over $500 experience with this place. I was worried about their diagnosis of the knee I had no trouble with, that the knee cap was out of joint, so I went back to the real doctors at Northwest Community hospital and got a real unskewed xray and they said that knee was fine. I quit Body Works after 3 visits and asked for the return of my money. I had been told that my insurance and Medicare would pay most of it. Now they told me, well it's not really physical therapy, it's billed under chiropractic and Medicare doesn't usually pay for that, but we will see. Now after months of reaching out to them, they finally told me that after 3 visits my $500 plus dollars was all used up and that I owed them even more but they weren't going to collect it! How nice of them! So go to Body Works if you want to see a real scam at work!

Wow. In just a few sessions I'm experiencing so much improvement…read more Amazing staff... Amazing people. Is there a way to give 6 stars??

One of the most amazing compassionate individuals I have ever met. I have been seeing Dr. Albright…read moresince I was a baby along with my whole family. we owe my dad's like to his thoroughness and care!

From the owner: You want board certified doctors, experienced nurses and other skilled professionals who treat you…read morewith the same compassion, concern and commitment to excellence theyd give their own mothers. Thats what Mercy Health System is all aboutworking hard and doing whatever it takes to keep raising the bar, to provide the best care possible. Whether in primary family care or our dozens of specialties, such as neuroscience, cancer care, heart care, trauma care, orthopaedics, heart care, and plastic surgery, we will always stretch ourselves further to make sure every patient gets the best care possible.

The wait time is horrendous. The staff is friendly. The billing is ridiculous, so be prepared to…read moreask if there's a charge for anything they recommend. I came in to get tested for a flu and they asked if I wanted some ibuprofen. I said sure and didn't think anything of it. Later I was billed $50 for "medication". I contested it, but they said that was part of my consent to be seen. I don't necessarily blame the staff, but I do question everything that is offered now. Glass of water? How much? Use the bathroom? How much? Are the masks complementary? Do I have to pay for the paper sheet that I sat on in the exam room? If it's not an emergency, I'd recommend you come here. You will be treated nicely and get into a room quickly, but after the initial vitals, prepare to wait. And buyer beware, make sure you don't accept any treatment without asking the cost. That said the quality of care was decent. The staff here are knowledgeable and friendly.

Dr Aquisa Abrar was ok, but the communication is off. I went and got lab work done and instead of…read morecalling me back with results I had to hawk them down and make an appointment to get the results. After my appointment her care team contacted me after the appointment. Medication wise, she's not registered so I had hawk them down again to get another nurse to send the medication, (she's aware of the issue as well). My final straw was I inbox them about medication needed and never got a respond and it's been over four days now. So, I switch providers that can communicate better.

Dr. Jerome Daly has been my physician for over two decades and I am thrilled that he just moved his…read morepractice even closer to my house in a brand new building. Dr. Daly is an excellent doctor who knows lots about medicine, human beings and my health. He has seen me through pesky colds, hospitalizations, tears and everything in-between. Sometimes he sends me on to a specialist and they are always good choices. I also love that he is affiliated with Advocate South Suburban Hospital, my favorite hospital in the area. And, he has a great personality - loves to discuss books, politics and his Jesuit training. It's too bad that I am usually sick when I see him because he's an upstanding human being besides being a great physician.

This review is for the facility but specifically for Dr. Jerome Daly…read more Dr. Daly has been my doctor for a dozen years now and has seen me through various medical issues over those years. He's a consummate professional but also an outstanding human being. He practices medicine with skill and compassion. Now I just hope he stays in practice for at least a dozen more years.

The waiter is so professional. The food is delicious and reasonably priced. You have to have the…read morecomplimentary knots

Great place they treat you like a king, Dr. Nick and the…read moreteam make sure your pain goes away.