If I could give 1 million stars, I would! I was just seen for a painful ingrown toenail. I was honestly terrified of how much the treatment would hurt, but the discomfort was so severe I had no choice. I was cared for by Dr. Annie Mannancheril and her medical assistant, V, and I cannot say enough good things about them both! They were extremely gentle, patient, and reassuring, turning a scary situation into an absolute breeze. They checked on me constantly throughout the procedure to make sure I wasn't feeling a thing. Their incredible bedside manner, expertise, and gentle touch made all the difference. I couldn't have asked for a better experience. I highly recommend Dr. Annie, Assistant V, and the team at Assure Primary and Urgent Care. We are so lucky to have such an amazing urgent care in our community! read more

This was my first visit to your clinic, and unfortunately, it will also be my last. Upon arrival, I informed staff that I did not have a physical insurance card but did have an electronic copy available via email. I asked if I could send it, and I was told that I could. I was then given new patient paperwork to complete. After finishing the forms, I emailed my insurance card to the email address listed on the paperwork and returned the completed documents to the medical assistant. I was not informed of her name or role within the clinic. Shortly afterward, she stated that she did not have my insurance information. I explained that I had sent it to the address provided. She responded, "Oh, you read that?" which I found confusing and dismissive. I chose not to address it further at that time. I then asked if I should send it to a different email address and resent the information immediately. She replied, "Oh, I have it now. However, I'm unable to read the numbers." I offered to show the information on my phone, but she stated she required a physical copy of the insurance card. Since I live approximately six minutes away, I returned home to retrieve it. When I came back, I reminded her that I had confirmed the clinic was in-network the day prior and had been told my copay would be $50. After entering my information, she confirmed the $50 copay. I paid with $60 in cash (three $20 bills). She then searched her pockets and asked a coworker for change before asking if I had $10 available. I found this unprofessional, as patients should not be expected to provide exact change due to a clinic's inability to make change for a standard copay. I informed her that I did not have $10 and stated I would return to my current provider, Sutter. She apologized and said, "I'm sorry. I didn't know how to read your ID card, and I don't have the change, but we'll get it worked out." The earlier comment, "Oh, you read that?" remained particularly concerning to me, especially as I had just completed multiple pages of required paperwork. I found it unnecessary and offensive. As an African-American patient, I left the clinic feeling uncomfortable and questioning whether assumptions had been made about me. While I understand that mistakes and miscommunication can occur, the combination of dismissive remarks, confusion regarding my insurance information, the unnecessary return trip to my home, and the inability to process a simple copay left me feeling disrespected. I believe all patients deserve to be treated with professionalism, courtesy, and respect. Unfortunately, that was not my experience during this visit. read more

Would not recommend. Extremely unprofessional. Horribly managed. Horrible staff. Especially the NP. It takes so much for them to do a simple task like prescribing a medication. You tell them your problems and they disregard all of it and say that it's not an issue. How would they know how I feel? They make everything so complicated and then I hear nothing back. You go to the doctor when you're not feeling well so they can make you feel better, they only make that stress even worse. I also was not made comfortable and I was laughed at and made fun off. Go elsewhere please. read more

horrible service they told me i had to wait hour to get checked out nd they made me wait 4 extra hours js for a check up and they wasn't even doin anything and they was just having me wait and they didn't even have no other clients i say this is a horrible clinic would not recommend going here horrible worker named arcy and doctor armstrong .m give me horrible customer service definitely deserve to get fired read more

Extremely unprofessional and poorly managed office. I made an appointment over a week ago and arrived on time, only to find out the doctor hadn't even shown up to the clinic yet. When I was finally seen, the doctor told me I needed a different type of appointment just to be seen for the health concerns I initially came in for -- I only needed labs ordered. I rescheduled as instructed, but on the day of the second appointment, they called me just 30 minutes before and said the doctor wasn't in and I'd need to reschedule again. I gave them another chance. At my third appointment, I showed up 20 minutes early and still waited over two hours to be seen. During that time, I watched multiple walk-ins and a patient who arrived late for her appointment be taken back before me -- despite the fact that my appointment was earlier than theirs. After all that, I wasn't even properly seen and had to reschedule yet again. This office clearly has no respect for patients' time or needs. I would not recommend them to anyone seeking reliable or professional care. read more

If you are a woman or have daughters please read. I came in to refill my prescription medications with Dr. Chitturi, I take birth control and need sleep medicine due to heavy hormonal changes were sleep deprivation is common. Dr. Chitturi dismissed my request for sleep medication and said I needed to see a psychiatrist and get my mental health in order, that he could not prescribe. This not only is misogynistic and dismissive but completely overrides his duty as a medical care professional. I am working on a case to provide to the health board so they know the type of care he provides. Please be advised women and stay far away. read more

My first time here to check my son sports physical exams the pool process literally taking like over an hour to perform BP exams. I'm not sure what the processes. This ridiculous read more

I have gone to this urgent care 2 times now. Both times customer service is wonderful! Staff and Drs are very friendly and understanding and caring. I am glad this urgent care is closer to where I live, because I was having to go to manteca for my urgent care before. I am glad they opened. read more

My first visit last year after they opened the doctors were actually there to see patients and my Dr. was very nice and responsive and caring. When I actually went back a month ago because I had shortness of breathe and had told the NP on duty that and about my recent ER visit instead of hearing me she concluded that I am having a panic attack. I was upset and just left since she wasn't hearing my concerns. I then went home and dealt with it on my own to the point where couldn't stand it anymore and went to the ER. My blood oxygen level was very low. It sad that the urgent care now is man by NP instead of the founding doctors. I even came back to tell them that they better not bill me for services and that they had put my life at risk. read more

Urgent care quickly and efficiently handled my needs as I was going in for a routine checkup. Quality of care was great and they paid great attention to me and the other patients. Definitely beat having to go out of my way for medical care, I definitely recommend. read more

Office hours say they open @ 10am but i waiting for 20 min and called no answer . Is this a regular thing that they do ? I was needing to be seen and now I have to go somewhere else this was the closest urgent care I have a toddler and low energy because I am sick so this make it very difficult to go so where else ... read more

Thank you to the staff at this new local, urgent care. We were unable to sit in long-standing traffic to get to Kaiser, and decided to take a shot and come to Assure. They took care of everything, were very prompt, and everyone was very kind and professional. It was also a blessing to be able to have the doctor call in the prescription that we needed to Safeway right next-door. Thank you all for bringing my husband some relief this evening. read more

Assure Urgent Care opened in February 2024. I had had a great experience there and the staff were super nice.