We booked the Stone Island beach day while our ship was in port…read more Finding the contact person was easy. We were early so had to wait about 15 minutes for others to check-in. We then piled into the back of open air trucks (no seatbelts) and made the short drive to the dock. We checked-in and paid our balance. This was SLOW process as there was only 1 employee checking people in. We were given paper tickets for our boat ride, lunch and activities on the beach. The leader explained our food options and took our orders in advance. We then waited approximately 30 minutes before making our way on to the boat. Our boat crew had a lot of trouble docking and it took a long time. We departed 45 minutes later than what was advised on our tour ticket/information...only to turn back to the dock and pick up 4 VERY late guests. Again, the boat crew had a very difficult time docking. Took a "cruise" around some rock formations and were hit up for a raffle to support their injured co-worker. Once we reached the island, we climbed into an open air trolley/wagon and made the very bumpy and dusty drive to the beach. Once at the island, we were told they would "come find us when lunch was ready" but that didn't happen. We noticed other people eating and went and tracked down our food. The included food was really bad. I chose the combo which consisted of 1 piece of chicken, 1 piece of fish and a small cheese quesadilla. The 1 piece of chicken was beyond overcooked and literally all bones. I got 2 bites of chicken out of it. The small piece of breaded fish had a pretty strong fish taste and resembled frozen fish sold in the states. The cheese quesadilla was good but very small. The rice was OK but the beans were very runny. Open bar (2) were good. If you wanted to have your personal belongings in eyesight, you had to pay to rent a chair/table close to the water. We opted to just plop our stuff in the sand. This beach is NOT a good choice for young children or non-swimmers as the waves are very rough and there is no protected area to swim. The "leader" of our tour didn't take a headcount or keep track. He just verbally yelled that it was time to go. We were probably 3 blocks down the road when 2 people from our group were spotted running/chasing the wagon. We stopped and they hopped on. They had been left behind. We boarded a much larger boat, with other groups and made our way back to the marina. Boarded the open-air trucks and returned to the ship.

They are twisting the facts so they can appear to be the victim here. I did tell them everything. I…read moredid not hold back information like they alluded. I did tell them to stop contacting me as they said the same thing over and over and over. I got sick of their justifications. They promised to refund me $45. I said fine, now go away. Still waiting on that promised refund. It's been weeks. I never insinuated the conditions were in any way their fault or under their control. They did not divulge before hand what would happen in the event we only did one dive. I would have made a much different decision about going had I been informed of this policy. And the kicker is they never gave me any refund as they claimed! None at all. Not one cent. So they claimed to be trying so hard to provide a good service and in the end they lied in their response about giving me a refund. Watch out for these guys. My experience with them showed that they are not honest. Where is my refund Mazatlan Tours? You promised to refund me $45. Where is it? I felt you should have refunded $67. They caused this bad review over $22. That is assuming they refund the $45 as they promised and then claimed! Bad business practices.

I booked this zip-line excursion on a whim while getting off ship, and it ended up being one of the…read morebest decisions of my trip. For only $100, you get WAY more than expected, not just zip-lining, but a locally made lunch, a tequila tasting, and a full farm distillery tour, all set on a beautiful scenic ranch just outside the city. The ranch itself is stunning, open views, mountains in the distance, and a peaceful atmosphere that feels like a world away from the city. The zip-lines were safe, fast, and a ton of fun. The guides were friendly, professional, and made the whole group feel comfortable. Lunch was surprisingly delicious and authentically local, you can tell everything is made fresh. The tequila tasting was another highlight. We got to try several varieties, learn how they're made, and even walk through the distillery to see the whole process up close. Overall, this is an amazing deal for what you get. It felt like a full day of adventure, culture, and great food/drinks rolled into one. If you're looking for something memorable and unique, I HIGHLY recommend this excursion. Worth every penny and then some! Also to note they offer horseback, ATV and kayaking. Excursions.

I booked the River Kayaking excursion with Veraneando Adventures for me and my dad who is a fairly…read morefit senior. From the description I figured it would be pretty doable and my dad was excited about this. It was a pretty hot and sunny day in mazatlan - the ride to the Presidio River was about an hour from the cruise port and we did this excursion with one couple from our ship. The couple (who were a bit heavy) was having problems staying afloat on their kayaks and ended up staying back so it was just me and my dad with one of the guides. The river was fairly gentle though there were some mild rapids - the kayaks were easy to operate but my dad still went over when he lost control of his kayak after hitting some rapids. The issue was our guide didn't really speak English and while I tried to follow our guides path on the river (since I've been white water rafting before), my dad didn't realize that following him exactly was a must - otherwise you can hit some rapids wrong or end up on an area with low water levels and get stranded on rocks (both happened to my dad). After going over and paddling for 2 hours, my dad was wet, exhausted and sunburnt - he wasn't happy:/I did enjoy the trip - the rapids were fun and seeing all the birds was nice - but it was too much for my dad. The nice couple who couldn't do the excursion were apparently left there with the guide and they had to pick them up afterwards where they took the 4 of us to lunch at the restaurant operated by the tour company. The spread was tasty and plentiful - more food than 6 people could eat - and included beer, margarita or soft drinks. Afterwards it was another long drive back to the port. It was definitely a long day - nice but prob needed more guidance from our guides.

Jumping Time is a trampoline park in the Galerías Mall. The place has plexiglass windows on two…read moresides so you can keep an eye on your kids. Or you can drop them off and go shopping! Pay by the hour. Trampoline socks required- but they sell them for a couple bucks. Clean with friendly staff. I love the convenience and wish all malls had these. Not five stars because this place doesn't have all of the bells and whistles that some other trampoline parks do. Also, the foam in the pit has seen better days.