If you want phenomenal customer service in the New Orleans metro area for internet (fiber), call Jordan at AT&T. I attached his business card. This guy not only saved us $60 a month on internet that was three times faster than Cox, he also ended up switching my cell service from Sprint to AT&T saving us $150 a month. So between the two he is saving us over $200 a month / $2,400 a year with way better service. He was extremely helpful, patient, pleasant, and just a nice person. I am telling you, call this young man!!!!!! read more

AT&T Internet - Business card - Internet Service Providers Near Me

ATT Internet reliability is poor. If you try to work from home, you will be disappointed. Their Customer Service is horrible. I have spent HOURS waiting on hold or getting bounced around from person to person. They are not to be trusted! They are notorious for errors and double billing charges and want you to sign up for AutoPay. Once you have any billing problem where they took money out of your account, it is virtually impossible to get your money back. Stay clear of ATT! read more

They go door to door selling the fiber optic "underground" internet service, except they don't tell you that they must run an ugly cable from the pole in front of your house to your house until installation day. And when you don't agree, you must now cancel the Direct TV they sold you and return all the equipment. Be prepared for pushback from Direct TV because they don't want to refund because of "buyers remorse " The Direct TV rep told me that they are not affiliated with ATT!! read more

Instead of mailing off my trade-in cellphone for a $1,000 credit towards my upgrade a new cellphone (the latest Apple top of the line), a cheap cellphone I never even owned with a old design (fold-out keyboard for texting) was sent and I got a $50 trade-in and I couldn't get my $1,000 trade-in. I stopped using AT&T because of this. The sales rep at the store was no longer there, who told me they had no means at the store of giving me a receipt for my cellphone trade-in. I should've hand wrote a receipt and had him sign a copy of the trade-in but I'm too trusting. My first AT&T cellphone was in 1984 and was a DynaTAC 8000X that retailed for $3,995, which would equate to over $9,000 today. I have it on my desk as a paperweight. AT&T is the gold standard of service (sadly) and I'm now with Verizon after trying 3 other cellphone services and I barely get 1/2 of a bar and constantly dropping calls. I live on 40 acres in a rural area of St Tammany Parish. I refuse to be cheated out of $1,000 plus I bought the 'new' trade-in off eBay ($350) to use for the $1,000 credit, so I actually lost $1,350 and after 40 years that's no way to treat a valued customer. I'm not a valued customer! read more

AT&T Internet - Here's a picture of my 1984 AT&T cellphone from 1984 as proof my old paperweight exists! - Internet Service Providers Near Me

I thought it was impossible to make Cox look good. AT&T says, "Here, hold my beer." We were sent numerous confirmations in the days leading up to the appointment to install service. AT&T did not even show up!!! I can't tell you how much trouble we went through to make sure someone was at the residence. Fortunately, I hadn't disconnected the Cox internet. Hey, anything is better than a nothing! read more

We've had Uverse for just over a year and I cannot recommend them. They charged us $100 for the router and a year later the router dies for no reason and they are charging us another $100 for another one- which will not arrive for several days- so another several days without internet. the only other option is to pay a guy $150 plus the $100 for the router to come hand it to us. It's crazy, the customer service is awful and they really, really don't care. Also the bill is not what they tell you t will be, it's much higher. GO with someone else, these guys do not appreciate their customers. read more

poor service, I installed at&t internet,it worked for 2 days and i contacted the support division. They made multiple promises to correct my issues and failed on all 3 opportunities. I informed them that i conduct part of my business online and an extended period of disfunction was not acceptable. I cancelled the account and now they have sent a bill for $105 for 2 days service,dont use this service, the outsourcing makes it impossible for the head to know what the tail is doing. Bellsouth gave us poor service, AT&T is criminal. read more

Do not purchase ATT U-Verse. Their phone-in customer service is overseas and it is atrocious. Their CHAT feature is a waste of time. They are slow make real technician appointments, and rather walk the customer through a series of restarts and reboots that have no meaningful success. Their Mobile APP does not allow you to make service appointments. Applying one star is more than generous. No wonder everyone is switching to internet based programs. read more

AT&T just informed me my bill will be 273.00 a month. I thought it was a joke. It's not. They are telling the customers there will be no charge for upgrading to their new system. Y'all they are lying. Your bill is going to sky rocket. I spent an hour on the phone trying to make sense of the situation. I got my bill down but they are preying on us. read more

Louisiana customer service for both u-verse and WiFi is horrible. They didn't show up for 2 scheduled appointments after expecting me to hang out for 4 hours each time. In addition they kept me on the phone for 3 hours each time I called, continuously transferring me to different people internationally. After 20 years as a customer in California I'm cancelling their services. I don't recommend them at all. Better to use someone else. read more

We are now in our 3rd day of NO SERVICE! That's NO TV, NO INTERNET, NO PHONE! The "U" stands for "Useless" Cutting the cable once our contact expires in 2 weeks. Now using an Air Antenna, Netflix, Prime, and ChromeCast (w/Redditt for streaming sports). And in addition to better coverage it's a heck of a lot cheaper. Cut the Cable! In the least DO NOT USE U-VERSE read more

We have had the AT&T service for well over a year. We have had many outages, with no explanation or help from the company. Our cable and internet went TV out last night. We were supposed to have a person already scheduled to come out for an upgrade today. No deal, the company has lied to us over 4 calls at to why it's out and they refuse to send someone to fix the problem after telling us during our first call that someone would be coming out. We are DONE with this company. I would give -5 stars if I could! read more

AT&T U-verse - Phone & internet sent me a bill for $352.32 for 38 days of service. When i tried every politely to have them revise the bill I was told it was 8 days over the 30 day limit and they do not offer mercy to anyone. So, beware - these guys are very brutal. I spoke with a supervisor and he was ever more brutal. I even asked it there was someone else I could talk with and he said - "no one here is going to help you". I told him I was going to put down what he said on Yelp - his answer was - do your worse - we don't care. - So, here it is. read more

There should be a law against how slow the service is in the Mandeville area. DO NOT DO BUSINESS WITH AT&T. All of the services are a rip-off. When you call them, they will give you the tech run around...... reset your box, check your connections.... and all of the other stall tactics. AT&T is now the Kmart/Sears of telecommunications. I almost forgot to mention they busted the main water line in the neighborhood and tainted the drinking water for a few days. read more

AT&T Internet - This is what AT&T calls high speed. It's worse than dial-up. - Internet Service Providers Near Me

If zero stars was a option thats what i would be giving them. If you dont mind waiting 3 weeks or longer to get the install done and deal with customer service that all of them speak broken english then Att Uverse is your company. I called to try and get a earlier install date and was given one a week earlier. Well that day comes their a no show I call their outsourced customer service and on 2 occasions i was called Remirezs. Noting in my name is remotely close to that. The lady who gave me a earlier install date apperently didnt put it in their slow computer system. They are completly incompetent. I had to ask 4 times to speak to a supervisor. They couldnt even tell what i was getting installed i guess they read in broken english as well SARHA on their FB site isnt any better. read more

Wish I had read all these reviews before I did anything. It's all true! Ordered internet service from a rep and he lied out his teeth. When I found out, i canceled the service to make sure he did not get a commission despite knowing my my credit already took a hit. I ordered it online the next day, taking another hit on my credit. Well, I took half a day off work because my appointment was 8am to 12pm technician show time. 12pm comes and goes. 13 calls off getting passed around and lied to. Now its 8pm no show, no calls and a whole days paycheck lost. Their solution? We will reschedule you for another weekday so you can lose money and wait for a guy that wont show again. Now I have to take another credit hit with another company. I don't want to talk smack about AT&T but New Orleans AT&T is a piece of shit!! read more

I highly advise to go with a different provider! ATT service is horrible and frequently goes out every time there is "weather", just when you have settled in for some rainy day movie watching. Furthermore, other providers will allow you to use your own router for internet access, and ATT charges you $10 per month to use their "special" routers, and this is not optional. read more

ZERO STARS!!!! Paul Cushionberry from AT&T called my work offering us a GREAT deal better then Cox could ever give us. He then tried to sell me services for my house. I explained to him that I myself have called a few times but they do not offer internet where I live, I told him that like 3-4 times. He said they just started offering internet in my area. Come to find out, PAUL IS A LIAR, they do not offer internet services in my area and after AT&T ran my credit, it was a hard inquiry so it bought down my credit card which I've worked so hard getting it up! I am beyond PISSED at this point because I was lied too and my credit score went down for something I can not even have or use because it is not offered in my area!!!! F*** AT&T and PAUL CUSHIONBERRY! Spoke with floor manager Leonard at 11am and is was suppose to call me back. 3:40pm and nothing yet! SAD SAD SERVICE! read more

You guys, don't sign up for Direct TV. They will lure you with proposed discounts to combine your bill connecting tv internet and cell phone if they can, then when you cancel one its suddenly a third party billing situation where they can no longer help you. After seven week six phone calls an hour or more each and they are happy to cancel my 10 yr old cell phone account and Uverse account rather then help with the idiotic direct tv people. The incompetency is stunning. After yesterday's call when I was Guaranteed I would be help, Promised a quick resolution etc. there is no record of the required credit. I am sick, sick, sick over the combined inadequacies. The customer care team, the uverse team, the direct tv team all failed. I'm heading to Verizon now to transfer my number and walk away from this disgraceful racket. I literally just created this account to warn you all away. read more

I'd give this company zero stars if it were an option. I absolutely cannot stand dealing with the "customer service". The website is so terrible. You try to sign in and get redirected to 3 different sites before you can even pay your bill. It's like begging someone to give them money. Absolute worst company ever. When you finally get a customer service rep on the phone, 9 times out of ten, English is not their first language. You explain your problem and they don't understand so you have to ask for a new rep and then start all over from the beginning. Cable and Internet is a luxury and I wish I could live without either because that's how much I hate AT&T. I would not recommend it to ANYONE. Go a different route for a provider if you can. read more

The 3 Mbps internet U-verse service has been TORTURE! I called to ask for the 6 Mbps service and they told me its not offered anymore. WTF?! It used to be offered and now it's not anymore? Really? When a big company like AT&T cannot keep up with technology advances that other companies routinely do, its time to switch ISPs. I've been a long-time AT&T customer and even called Customer Retention, to no avail. I now feel like I'm forced to find another ISP because AT&T is so slow and so unresponsive to consumer needs. It's not like I live in a sparsely populated area, either. This is Uptown, one of the densest residential areas of Nola. Whoever is AT&T's manager of internet infrastructure & speeds for U-verse should be fired, because they are doing a terrible job. read more