I had my HVAC system installed just about two years ago, with an extended warranty. I went with Calloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it. read more

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the unit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond! read more

Furnace burners kept cutting off. I couldn't figure out why. Called Calloway in the afternoon. They made sure to check it that day, fitting us in after business hours. They discovered I needed a new control board. They connected with the local Carrier warehouse the next day and found that control board. Quickly replaced it the following day without overcharging. read more

The one start is for not being honest. I received a text stating someone is scheduled to come out but no show. I waited for hours last week. Then I texted the person the next day which was a Saturday then the person texted backed and said that I've talked to someone at Galloway & Sons A/C and you scheduled an appointment for Monday. I said I didn't talked or texted with anyone about a scheduled appointment for Monday. Also, I texted back and said I don't like to do business with a company, and someone not being honest. Why did the person had to be untruthful not being honest? All the person had to do ask me do you want someone to schedule to come out on Monday? I saw all the good reviews so I was looking forward doing business with a black owned company Galloway & Sons A/C. My experienced was a RED FLAG for me. Had to call another A/C company. read more

Ricky was our technician and was amazing. He went above and beyond to help and educate us. Great employee and great company!

We had two central AC units installed. Great response, service, and pricing. They treat you like family.

Brandon and Rob from Calloway installed a new HVAC system in our apartment today. They were extremely professional and courteous. They were communicative about when they were coming and left zero trace of their having been in the apartment besides the presence of our new unit. They even found a key I dropped in the back yard this morning. I would definitely hire C and S (and these two gentlemen specifically) for any related installation or repair jobs. Thank you gentlemen! read more

Calloway & Sons A/C & Heating - New inside HVAC unit - Heating & Air Conditioning/HVAC Near Me - New Orleans, Louisiana

UPDATE: We bought an entire new a/c system a few years ago and had them install. It's supposed to be under warranty for 10 years. Every year we have something new pop up. This time there was water leaking from the filter in the ceiling. My husband checked it out and the pan was completely full with water. When they came out, they said the drain line was clogged and we needed insulation around it to help with condensation. When we asked why the drain line wasn't replaced and insulation wasn't put in place when we had the system installed, they said that they don't like to price gauge so they didn't bother to include these items (among others). The problem is they never brought it up as an option when we bought the system and now every time we have an issue, we get taken for more money (which has been every year). We were quoted over $800 for them to replace the drain line and install insulation. We decided to just get the line cleared. Well, a few days later we had a major leak in the bathroom coming from the vent. There was a steady drip. The ceiling is ruined!! It started on a Saturday and we had to wait till Monday to have a technician come out. We ended up having to pay for them to replace the line anyway. This is absurd and outrageous. So, their solution to not price gauging at the time of purchase is to price gauge after the fact. When we asked about all this, their response was "at least you got 3 years out of it!" Um, no, we didn't because each year we have to spend hundreds of dollars to get something else fixed. I will say, they do have good customer service and are reliable. But, no, we're not supper happy with them. read more

Calloway & Sons A/C & Heating - Heating & Air Conditioning/HVAC Near Me - New Orleans, Louisiana

This company does very piss poor work they install plenum in my house last year due to the original plan of being broken from hurricane Ida they came and installed the plenum but did not install adapters on the plenum to fit the ducks that were previously there what they did they did a janky job and instead of measuring the duct holes and the plenum and adjusting the distribution out of the box they chose to do a shotty job and not put adapters on the plenum and now I have my HVAC feeding my attic instead of the rooms this is a very piss-poor job and I've paid $1,000 to get the plenum replace but they couldn't cover the adapters which are extra pieces of sheet metal to fit the duct holes I would not recommend them at any given point in time they're shysty read more

Calloway & Sons A/C & Heating - Unproperly adapted vent holes that aren't secure to the plenum that they installed - Heating & Air Conditioning/HVAC Near Me - New Orleans, Louisiana

See all

I'm continually impressed by Calloway & Sons. After returning from a holiday weekend out of town, I walked into my house hovering around 94 degrees. I immediately reached out and was informed that someone wouldn't be available until Thursday (two days later). It's summer time in New Orleans, though, and I'm willing to wait for quality service. Amir arrived around 1 p.m. on Thursday and was as delightful as the other folks from Calloway that I've met with in the past. They took plenty of time to answer my questions and to make sure that my AC was in good working order. I continue to recommend Calloway for anyone's HVAC needs in the French Quarter and in the New Orleans metro area. read more

DO NOT USE CALLOWAY & SONS!!! I began working with Calloway & Sons in March 2023. A Calloway technician came out to my home and added refrigerant, stopped a leak, and replaced a dual capacitor. Charge: $1,536.18 SCAM ALERT 1: On September 13, 2024, my AC stopped working. A Calloway technician stated that my compressor would need to be fixed or replaced. Later that day, sales manager, Josh Schilling came to my home and met with me and my spouse. Josh recommended we replace all parts, the compression as well as all equipment in the attic. When we told him, Calloway has already replaced the attic equipment, he then quoted us for a compressor only. What a SCAM! We decided to get the new compressor. Charge: $8,692.00 On Monday, September 16, two Calloway technicians arrived at my home and replaced the compressor. SCAM ALERT 2: On Sunday, September 22, 2024, my AC stopped working. This was SIX DAYS after Calloway installed a brand-new compressor. I called the "Emergency Line" and asked for service. This is where I met Danielle M., Manager of Calloway. Through a series of text messages, Danielle said that just because the website lists "Open 24 hours a day, Sunday - Saturday" doesn't mean there is anyone actually working. Danielle sent several text messages saying she was "trying to find someone to come to my home". NO ONE EVER ARRIVED. SCAM ALERT 3: On Monday, September 23, 2024, afternoon, a Calloway technician arrived at approximately 6:00 PM. He went up to the attic and said the drain pan needed to be cleaned, and that the unit would work fine. SCAM ALERT 4: On Tuesday, September 24, 2024, my AC stopped working for a second time. On Wednesday, September 25, a different Calloway technician came to my home and went up to the attic. He informed me that the TXV needs to be replaced. The cost of the replacement (with the warranty) would be approximately $1,400. The technician then politely asked for 50% of that amount for a deposit. I told him no and that I would call the office to discuss. I spoke with manager, Danielle, once again and she explained that Calloway AC didn't recommend replacing the TXV because when a new compressor is installed, some time the TXV works and sometimes the TXV doesn't work. Keep in mind, while we are SCAM #1, Josh Schilling, sales manager NEVER MENTIONED anything about a potential issue with the TXV. I called Calloway and asked to speak with General Manager, Charlotte Johnson. This person never returned my phone call. Rather, Danielle called me and told me she spoke with 'someone' and that the cost would be reduced from $1,400 to around $900. SCAM ALERT 5: On Saturday, September 28, 2024, at 8:00 AM, I called the emergency service line and requested a tech to come to my home. Danielle M., the manager stated that she needed a service manager to do an evaluation and that on Saturdays, she doesn't have one. I asked if I would like a technician to come out and I said "yes". I called at 8:00 AM, it is now almost 1:30 PM. In the last 18 months, I have paid $10,228.18 and had both the indoor AND outdoor unit replaced and I DO NOT HAVE A WORKING AC UNIT. IF I COULD RATE THIS COMPANY ZERO STARS, THEN I WOULD, BECAUSE THAT IS WHAT I HAVE...ZERO AC! Final words: Rude & Unprofessional Manger, Danielle M. She is a bully, rude and lacks basic customer service skills. I have read comments about her on Yelp and believe me, those comments are true. I have dealt with this "manager" for the last two weeks and she has been an absolute nightmare. Incompetent Company: Each technician that came to my home to diagnose the problem, came up with different problems and solutions. You cannot trust this company. Resolution: I have asked the manager, Danielle to have my condenser uninstalled from my house. I purchased it on Monday, September 16 and the AC has worked 6 DAYS! I DO NOT WANT TO DO BUSINESS WITH CALLOWAYS AC - THIS COMPANY IS NOT ETHICAL, TRUSTWORTHY, OR PROFESSIONAL. I HAVE SPENT OVER $10,000 DOLLARS AND MY HOME'S TEMPERATURE IS 91 DEGREES. read more

I have been a loyal customer with Calloway & Son AC & Heat ​ for 4 yrs. Until July 30,2024. Two installer from Calloway &Son came to do installation to change out a drip pan and change out parts to stop from the AC. The diagnose happen in February 2024 by two techs name Brandon and another person who Brandon identified as the owners son. The date was schedule but an emergency came according to Mary an employee at the company so they cancelled and did the emergency service because of the cold weather. I said okay and we agreed on a date because I was leaving town. July 30,2024. The two installer arrived as schedule 10:06 a.m. As they approach the house I asked if they had the contract? The response was NO but they have the work order I was okay because I wanted to make sure they knew exactly what was to be done. Both men went inside and took the ladder to the attic. One guy had a metal tray less than 25 minutes both men came down and said " we've to leave and get something for the job. They returned about 35 minutes later and went to the attic. And maybe 15 minutes the one the worker's came from the attic and asked me for a broom. He wanted to sweep the floor below. I said that's okay I will sweep after you all are finished. He insisted on sweeping so we went to the laundry room and retrieve the broom. While the guy was sweeping ( it wasn't that much period) the second guy comes down from the attic and I am wondering no way are they finish in this short time. So I asked the question are you'll finish with the work? Both men answered "yes" I am surprise because the two tech guys said in February this was going to take hours and these two individuals had not worked an hour . They left came back approximately 30 to 40 minutes later and maybe 30 minutes when they returned. But I did ask again if the work was complete and again "yes mama". I gave them the check made out to the company they left. Less than 40 minutes after leaving I receive a call from the office from Mary. She needs to talk to me about what the installers talked to me about. I am totally confused at this time. She said," the installer told me I could only use myt AC for 20 minutes and turn it off". I responded that's true they told me every thing is fix they NEVER said to me about only using the AC for 20 minutes as hot as it has been their is no way I would have paid $1,756.83 and not able to use the AC. I received another call from the company to tell me Mary isn't coming and sorry for that Mary couldn't come mix up in schedule Brandon call and said he would be at my home around 5:30 p.m. He arrived and I invited him in. We began talking and I told him what took place with the installer and what Mary had shared with me. And I reminded him he's the one that explained what work was to be when he wrote the work order. I also told him about the parts that were charged but no parts were installed except the drip pan. I could see Brandon was not happy about me telling him about what he explained and it didn't happen and I did tell him pictures will be taken of the AC he got up and said he was going to talk to Mary about a refund and he left. I called and asked to speak to Mary . Mary called after her meeting and she to agreed on a refund of $1000.00 I said okay and said I can mail, you can pick up or I will have it hand delivered. Well to this date nothing no word or funds. I have photos that I have and shocking the drip pan is still there I wouldn't recommend this company to anyone especially senior. I have to go to the Libraries to stay cool I don't want a heat stroke. Just be careful of this company. I am so disappointed after 4 yrs they would do this.​​​​​ read more

As a Realtor for over 20 years Calloway ALWAYS gets the "Best Customer Service Award"!!!! They came out immediately, assessed the problem and temporarily fixed it until my Home Warranty approved it!! A week later it was permanently resolved!!! The technicians go above & beyond to do it right! Thanks, Calloway A/C for being true blue!!! KI'm Giveans read more

Dominic was absolutely cool and knowledgeable on all the aspects of repairing our AC Unit. Answered questions with patience and I highly recommend this company. read more

Danielle is the worst customer service rep. We reported a problem with a system put in months ago. The first customer service rep said it would be covered by our warranty. Then after the technician went out we were told we had to pay a service fee and we were given an estimate of more than $300 to fix the problem. Also we asked about getting a yearly service where they examine the systems. The first person said no problem, but when we called back and spoke with Danielle she said that they were too busy and it was unfair for them to take a contract now because they only do the eval in the spring and fall. I will not be using them again. read more

They showed up at scheduled time and the technician Philip Leon got our two A/C units back up and running in no time he did a wonderful job I'm very pleased with the service thank you. Corey Hines... read more

Came home from work and noticed the fan wasn't moving on my outside unit. Oof. Called Calloway and they had someone here within the hour. Dominic L - he was the technician. Fortunately, it was just a loose fuse. However, I was sure scared it was going to be a $500 job! He fixed the fuse and gave me the maintenance plan information. Their plan looks better than others I've seen, mostly because they allow for monthly payment rather than the lump sum for the annual/2-3 year contracts. This was useful and i will probably enroll, since they also come out and do 2 visits a year to service your unit for summer and winter. I will definitely be calling them again if I have problems. Thank you Dominic for fixing it so quickly! read more

Called on a Friday night. Long registration over the phone to find out no one could come by until Monday. Could be helpful to see when they are available before taking down all my info. read more

Our AC stopped working during the night so we didn't notice it really until the next morning. I sent a request to Calloway & Sons and they responded within an hour and were able to get us scheduled for repairs the next day! Kerry arrived right on time, was very professional, and got our AC working again (capacitor failed). Rates were very reasonable! read more

Soft-spoken, friendly and highly technically competent Dominic is my go-to person for A/C and Heating diagnoses and repairs. I always request that he be the person who is dispatched. And maybe I don't see him more than once a year or longer, but I enjoy asking about his family and seeing his face light up. Knows what he's doing and explains it to me in a way I can understand. Diagnosis is so important, and he is talented at it. A great asset to Calloway & Sons! read more

Prices are outrageous. They were charging 900 in labor to install a new water heater and to have the old one removed. I had it done for 300 in labor by making a couple more calls. They were responsive which is why I gave them 2 stars but the prices are criminal. read more

This company charges $149. for a service call, and, should a repair be indicated, they do not apply any of the $149 towards the repair cost.

Dominic was very professional and knowledgeable. He came in accessed the problem and made the repair. He provided great customer services and an excellent customer experience. read more

Ryan was great!! Came out quickly, diagnosed and resolved my issue within minutes! Great communication now my AC is working like new!

They came about a month and a half ago top replace a furnace. They recommended some fixes to my AC. I have had consistent issues with it since they came to fix it (I didn't have issues before they fixed it -- but they said these fixes would "improve" its functioning). Now, only a couple months later, the AC has stopped working. read more

Ryan is awesome! I contacted Calloway & Sons this morning around 7am cause my mother's AC system stopped working. I received a quick response that they would be able to put us on the schedule for the same day. Shortly following I received a call from Ryan that he was on the way. He diagnosed our issue and placed parts on order for the same day. My mother is elderly and I was extremely concerned that she would spend the weekend without air. But Ryan saved the day. I will definitely use them again. He also talked me into purchasing their Calloway Comfort Club yearly service program. read more

See all

Calloways did a wonderful job installing our new a/c unit. Friendly, right on time, and we couldn't be happier. They do definitely give us a reason to smile! They are excellent communicators and always respond to calls and emails asap. We had a great experience and we are sure you will too read more

Excellent service.Easy to talk to and information explained .Technicians prompt and courteous.Good work ethic.Would use again.

I highly recommend Calloway and Sons. They responded quickly to schedule my service, arrived when they said they would, and the technician was excellent. I will be using them for all my ac/heat needs from now on! read more

poor technician work! we hired this company to come out last summer because of a cooling issue. the company gave us a date to receive a service technician to investigate our unit. 1st they said it was the thermostat, we provided the new thermostat, and we believe that was the end of the problem. 5 visits later, and the SAME problem exist, not only did the same problem exist, the service technicians, also office personnel are very argumentative. 2nd time around the technician left a gaping hole in our wall, after changing out the thermostat and had asked me to go to Home Depot to get a plate for the wall to accommodate the thermostat that I provide. 3rd they came out to put coolant in our unit. 4th return visit was because of the cold snap, for whatever reason, the technician said he had to order the board, and once he returned a couple days later, he blew a couple of fuse, and had to replace them. as he was leaving, he asked me for payment for a part he did not have, or had fixed at the present. he goes on to say, I should ask the homeowner if they had homeowners insurance! lol. the company tried damage control, and the absolute solution from their standpoint was replacement of my unit. they never got a chance to order the unit, but tried to charge us a restocking fee for a unit we STILL don't need. 4th service visit, but 6th or 7th time a person from the company had to come to our home. it's summer 2024, July to be clear, and I'm contacting the company once again because the same pRobles from the previous summer still exists! they sent out a couple of guys, and they inspected the unit, I thought it could have been a leak of coolant, but these two guys were sure I was in need of a replacement TXV. I tried calling, but Valarie cut me off, said all jobs done by them were satisfied. my childs godfather was in town from Tx., and has been do HVAC for over 45 yr, he pointed out the problem, asked me to have the company come back out to see the mistake, but it wasn't that easy speaking to a person who doesn't believe that they are capable of such actions. I advised whoever wishes to dabble into this company, think twice! I've tried speaking with upper management, but y'all know why I'm writing this review. spare yourself the problems, and headaches. ~ Allison Varnado read more

An inspection revealed a lack of clearance between one of the furnace exhausts and the wood sub roof. Joshua came out the same day and verified the issue and sent a report to their office for a quote. I gave him a verbal go ahead so he left to obtain the needed parts to alleviate the issue. Received the quote via email and called the office to confirm approval to do the job. Josh called and he said he could still get it done that day. He was back within an hour and explained what caused the problem and how he would rectify it. It was completed within an hour at the quoted price which was a bargain in my mind. He also added support straps prevent the exhaust pipe from sagging or in any other way moving Great job by a very credible employee of a first class company. read more

These are great people and super organized. I think they have all my business going forward....

We had a water heater we needed replaced. They were responsive to phone calls, they showed up on time wearing masks, they were polite and got to work right away and for the value they provided, they were very reasonably priced. In fact, they were a significantly better deal than Mr. Rooter (rooter was a total rip). I would recommend Calloway & Sons. Ryan was a solid guy. If I was going to give one area for improvement, the technicians could have taken a minute or two to clean up some of the dirt smudges left in the bath-- not a big deal but that's why they are 4 instead of 5. read more

Within a day of my initial inquiry, they had a team out to help look into my A/C issues. Being a first time homeowner, I admittedly don't know (what I don't know) and they were EXTREMELY professional and walked me through everything they were looking into and explained their findings. The whole experience put me very much at ease and there was no doubt that they deserve my business going forward! read more

Calloway and Sons showed up within 10 minutes of me calling (after the original plumber I had called failed to show.) Ryan was professional, courteous and provided me with a couple different options depending on what my budget could handle. We decided to get a new water heater which they installed the first thing the next day. Could not have asked for better service. read more

Great quick service. I'd had it fixed before by 4 ac companies. 1st time it has stayed fixed. Reasonable pricing as well.

UPDATE Nov 2019: The system performed without problem until November when I first tried to turn on the heating system one cold day. I found the system was tripping my circuit breaker in my electric panel. Their tech came out and said the breaker wasn't the proper rating for the new system and some wiring in the attic would also have to be changed. When I was ready for them to come out, I texted them and they replied with a text saying they'd be out between 4 - 6 p.m. the next day. Only, their tech, R---n, without even confirming that anyone was home, came out much earlier (a little before twelve noon). When I discovered he'd come and gone, I called him, whereupon he said someone told me they'd be out between twelve (and something - they hadn't) and that the text message I got saying between 4 - 6 was an automated response. I found that hard to believe. But then, this wasn't the first time R---n had showed up at an unexpected time or, once, not at all ... i.e. at the convenience of... certainly not me. So, not pleased with this response, I called their dispatcher, where, in the course of the conversation, I was told I was going to be charged for the job, which I objected to. My thinking being that checking for proper wiring and a properly rated breaker when replacing a 15 year old system should've been part of the install. I was later relieved when she called me back to say I wouldn't be charged. But, for the inconvenience, confusion, and the hassle, minus two stars from my previous rating. Future updates to follow, accordingly. read more

A/c went out on the hottest day of the year. Ari showed up, told me bad news that i need a new a/c, but the good news is he said he was going to get it done. I went and grab the new unit arrived back at my house and got the old unit and an installed the new unit in less than 4 hrs he was done at 930. Thank you Ari! read more

They never showed up during the scheduled window. My schedule with them was between 3 and 5 so I made arrangements to be available between 3 and 6 and they were not even close to being on their way at 515! They called me at 1pm asking me if I was available and I told them to please come between the scheduled time. I was going to reschedule with them for another day because I understand that things do come up, but I decided to go with someone else because the lady who answered the phone told me that she is not responsible for this because she was not the person who scheduled the appt so it's not her fault. After hearing that, I decided that this is not a place I want to deal with. read more

Yelp you let me down on this one. About a month ago I noticed that my A/C unit wouldn't get cooler than 83 degrees in my house. The unit was constantly running but it just wouldn't get cool. I assumed it was losing Freon but wanted a professional to come and check it out. So I searched Yelp. Calloway and Sons had a decent amount of reviews and for the most part they were positive. So I called them and it was basically a call center that takes your call. They then have a foreman/manager call you to schedule their technician to come out. Surprisingly they call back quickly and the technician was able to come out that afternoon ( before they had my money). He came out and told me it was 95.00 for the service call. This is not deducted once you get a service done. It's 95.00 plus from the jump. He then went in my attic and then checked my outside unit and it was what I thought, leaking Freon. He said he could add more Freon and do a dye test to find the leak. The dye test was 259.00 and the Freon was 50.00 per pound. By the time it was done it cost me 707.00. Now with the dye test they are supposed to come back out in 3 days, use a black light and find the leak. So they call me on the Friday before Memorial Day at noon wanting to know if I was home despite the appointment being for 4pm. I tell him I was not, No problem the technician says, he'll be there at 4. So I call him back at 4:30 and he says it may not be until 7pm. Well we got that worked out and he arrived soon after with another guy. This was 2 different guys than the original technician. They came in with the dye test equipment and were all set to do the test again before I stopped them. They then checked the attic and the outside unit and said "ok thanks" as they were leaving. I had to stop them and ask "where is the leak?" His reply was We think it's in the attic but it's hard to see and his supervisor would call. What the hell did I pay for? 3 weeks have passed and I'm still waiting for that supervisor call. I have called the " call center" back twice only to be told a technician would call me. I told them I needed to speak with a manager to which I was told one would be calling. The last time I called was 9 days ago. I see there owner/manager comments on Yelp so maybe I'll actually get someone to communicate with me. I paid to find out how and where my unit was leaking from, I did not get that service. I gave them a second star only because for now my house is cool and they were fast to show up on the original call. But I have no idea when the Freon is going to leak out again. A week? a month? 1 year? I need to know so I can make an informed decision on how to fix the long term problem. A service I paid for and did not receive. Communication is terrible. The employees don't know why they are on a call. Technicians don't communicate with the customer. Managers don't return calls but they get their money instantly. read more