I'd give a 0 star if I could,are people in the valley to stupid to get a corporate job in…read moreaspen?they only have one employee they are closed on the weekends (when they'd do the most business)so your looking at at least 2 hour wait(no exaggeration) to get to talk to him if just one person is in front of you.oh and they dont feel the need to stay open for a full 8 hours the 5 days that they are open.

Tyler fixed my phone in a couple hours with new battery+. Did the extra touches so it's like new.read more

Smashed my iPhone 6 plus whole on vacation- thought I was going to have a meltdown. Found this…read morelocal company and was able to get my screen fixed that day! Great customer service and turn around time. My phone looks as good as new -Highly recommend!!

Amazing service. Our laptop charger died while we were here on vacation and when we called they…read morewere helpful. Then when we showed up they were great and let us test to make sure it worked.

Jeremy was incredibly helpful in recovering my hacked email account! He also helped to clean up my…read morecomputer from unnecessary files and stuff I didnt even know was on it and got it so it runs like its new. He also helped to get my printer to interface with my computer again. And did it all in a super freindly timely manner! The Best!

The boys in Avon were super helpful, especially Paco and Rich! They solved my problems easily and…read morewith a smile

Worst customer service. Incompetent, slow, and unhelpful. My phone is totally broken. My brother…read morealready filed a claim over the phone the day previous. Unfortunately he was missing some of my info and was not able to complete the claim. I physically go into the store after wrestling with this problem for a few days. The young man that helped me was training and was completely clueless about what to do. I literally had to walk him through what I thought he had to do. The manager just let him struggle when there was nothing else going on in the store. I forgot to bring my phone and prefaced the interaction by saying I would go back home if I needed the phone. He insisted that wasn't necessary. There was a lot of time just sitting there while the kid being trained looked for his managers help. I was patient and cleaned my computer while they figured their shit out. They called the claim center and went through the call center procedure. I recited my info over and over while this kid slowly input my info... Like, write it down lol. After 30-45 minutes the person on the line said they needed to troubleshoot my phone. Im like... well now I have to drive home, retrieve my phone and by the time I do that you'll be closed. Why the fuck did I wait all this time?! I should have done this all myself and it's super irritating and disheartening to have this treatment. There is zero competency or urgency with anything. I seriously don't even want to deal with Verizon. Or any Walmart. Why do I have to bag my own groceries!? hate the modern world smh... They need to get their act together and be knowledgable about their procedures. It should not be this difficult.

Just stopped by to get some information today and had maybe the worst experience I've ever had in…read moreany kind of store, ever. No other patrons in the store, just one female employee with long dark brown hair. I wasn't even there long enough to get her name. I was hoping to get information on Verizon's phone plans (we've had ours for so many years I'm sure they offer something better), new phones, etc. She didn't inquire about what I have, or consider looking up my account in the Verizon system so she could see the details. She seemed put off that I didn't have every detail of what I'm looking for ready to give her. I went there for help. If I knew every nuance of Verizon's plans I wouldn't need to go in for assistance. Ugh. Will be headed to Verizon in Dillon going forward.

I had a scheduled appointment to get help with my phone and when I got there the store was closed.read more

Dylan and Justin are absolutely amazing! They were so helpful and patient with me and I appreciate…read moretheir service so much! Awesome store manager and awesome staff! Thank you ! Loved the spider story too!

We went in a few months ago and the store manager, Justin, was the only employee there. Although we…read morehad a long wait, he was doing his best to give excellent customer service to all. When it was our turn, he was extremely apologetic for the wait and was super friendly and attentive to our needs. He also offered some discounts due to the wait.

Went to this location for an iPhone upgrade and was helped out by Johnathon. He was very patient…read moreand helpful. Put a lot of effort into making sure I was happy and left a happy customer!

Do not go here. This is the worst cell phone exp. Not only does Victor and the caucasian male keep…read moreswiching off who is the manager. But after being charged many fees we were unaware of, they waited 3 weeks to report our return on the account. Having been told we have to conract corp now to remove this bill has taken over 6 hours.

WOW!!! We have been in this AT&T store many times in the past years, but the service with the…read morecurrent staff, realizing that there has been a major staff change, was above and beyond our expectation. We had talked to Sam a couple of weeks ago asking questions about the upcoming special for the Iphone 17. Then when the special began, we worked with Lacee, the manager, to order our new phones and chose our cases. Once our phones came in, Kennedi and Lacee helped us transfer info from our old phones. Lacee and Kennedi were very professional at all times and made sure that we were comfortable with any of the upgrades and differences from our old phones to the new 17s. We will certainly feel confident to go into this store for any future needs. Thanks for demonstrating such fantastic customer service. It's wonderful to know that it still exists!!!!

BEWARE! elderly! This is the shadiest at&t store I've ever seen, the shadiest store I've ever seen…read morein general. The store might be open at it's posted hours but does randomly close some days. They will abuse the elderly, as they did my grandparents. They were charging them for two different direct TV accounts with any possible add on they could. They even lied to ME and added on a service on my account I didn't authorize. Definitely avoid this store!!! Especially if you're elderly.

Without any doubt at all, Russell Cellular is the worst managed business place I have ever been to…read more Their employees are absolutely clueless, stand offish and snotty and have no idea what they're talking about. They lie. The stores are rarely even open. Whatever you do, DO NOT shop at Russell Cellular

Do not go to the store in Glenwood Springs!!!!! They took my 2 phones on trade in and never…read morecredited me for them. Told me they would be an even trade for new phones and what great shape they were in. UNETHICAL!!!! They basically stole my 2 phones and they have magically disappeared in their system. Have been back there several times and they have "no information" .There is something very wrong going on there and they won't even look you in the eye. Stay away. Drive to Grand Junction--it'll be worth it.