Do NOT go here for ANYTHING…read more I decided last Friday to jump ship and go with Verizon thinking I was better off than with T-Mobile. I was excited to have a new phone (was talked into getting the Google Pixel 10 Pro) and at the prospect of only paying $45/line. I traded in my S23 Ultra and that covered the purchase of my kiddo's phone, so I would finance my phone, cost estimates of $140/month after taxes and fees. Went to do a credit check and get declined. Why? Because someone already has a Verizon account with my Social Security number, but a different name. Hmmmmm. They asked me three times if I already had an account. I answered no, I've been with US Cellular for 20 years. We contact fraud, I have to send them my ID, my Social Security Card, and a selfie to verify I am who I say I am. Yet they clearly couldn't do that correctly the first time considering someone already used my SSN, but didn't match the name! When I asked the fraud rep to cancel the account because it's OBVIOUSLY fraudulent, they refused because the account has been with them for many years and is in "good standing". Uhhhhh....EXCUSE ME?! The fraud rep assures me I'll get an email from them in 24 hrs, they first need to get a hold of the account holder to verify their information. I'm sorry, but if I'm knowingly committing FRAUD, am I gonna answer the phone when you call wanting to know who I really am?! Absolutely the hell not! The sales rep at the store continues on, gets a new account set up for me anyway, and sends us on our way. The next day I get a notification that my bill is ready and due June 13th. Okay, maybe it's just the line activation, right? Maybe a partial month considering we only just got the phones on the 22nd NOPE! Y'all, I'm being charged $355.50 on top of already paying $268 for activation fees at the store. Tuesday the 26th rolls around. I still haven't heard from the fraud department. You know, the ones that would get back to me in 24 hours? So, I called them and sat on the line with another fraud rep, Shawn and after demanding they cancel the account and AGAIN them refusing to - isn't that aiding and abetting a criminal? - disconnect the line, I decided I'm DONE. I disconnected everything and returned our phones. My S23 I gave them? The one they gave me an $830 credit for? GONE. I can't get it back. They wouldn't even offer me any sort of refund. They left me with no phone, no options. Then when all was said and done, had the BALLS to still charge me 95 cents to return the phones. So, all in all, I PAID $270 for them to take my phone. In short, I'm DONE with Verizon and their entire company for failing to protect people. For lying about their pricing. For lying about their ability to cancel accounts. For taking advantage of people hoping that for once the grass will be greener elsewhere. For allowing anyone to sign up for an account without actually verifying their identity. For making money off of people turning in their old devices and then leaving them with NOTHING. Lesson learned!

Came here on a Sunday afternoon. Extremely poor service here, and I give a lot of leeway for retail…read morehaving previously worked it myself. Walked into the store and none of the staff acknowledged I was there. There was an employee on the phone, but he didn't say anything to me. I stood there for 15 minutes waiting, and another couple came in, and he said he would help them. We made eye contact before the couple came in, so it's not like he didn't know I was there. I just wanted to see if I could swap out my iPhone for a new one, but apparently they didn't want my business. There were four employees working and no one even spoke to me. Also no one wears masks here and I got daggers for wearing a mask inside. I ended up leaving after no one bothered to help me. Left without interacting with one employee lol. Don't come here.

Sales person at the Beaver Dam Store was not even trained properly, lied about billing dates , put…read morea lock on my phone for 2days. UNABLE TO USE. Wanted and asked if I could keep my old number. Yea that was 3 days to get that fiasco straightened out, another 3 days no calls in or out. This all going on during the Thanksgiving week. We'll most people are Closed for Business. Tried to set up auto pay a couple of days after purchase took over a week since Holiday. Then sales person said wait until first bill then we can set it up. Low and behold they set it up for the 17 of every month. Contacted billing and set it up for 20 or 21. They sent me not 1 but 3 Identical letters stating 20 or 21st of every month you will be billed. They decided to bill me on the 17th which caused an overdraft fee. WONDER COMMUNICATION. THANKS US CELLULAR. EXCUSE ME THE LACK OF.

This is the worst us cellular to go to. If you want to be lied to and have them do fraudulent…read morethings on your account that they never explain to you the go here. Otherwise run. They also always have a 1-2 hour wait always.

Victoria. Was absolutely amazing to work with. Very knowable and freindly. Answered all of our…read morequestions. .

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

Great service. Fixed my cracked iPad screen . It looks brand new. Will definitely come back & do…read moremore business. Thanks!!!!!

Very fast and friendly service. They fixed the screen on my iPad in a few days for a reasonable…read moreprice.

Just not Really a good place to purchase from. Rudeness, Intimidation of customer, Unqualified…read moreindividuals. Buyer Beware. The store in Beaver Dam, WI is a Waste of Time. Go to different stores.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I was in the Berlin Store yesterday with a friend of mine who wanted to look into a new cellphone,…read morewith NO IDEA what she wanted. Mary Jo was the employee who worked with us. She explained the different phones available, detailing the different features. She answered EVERY QUESTION {WE HAD MANY!} and left happy with our purchase. Nancy {my friend who bought the new phone} was a bit confused today, so we went back to the store. Mary Jo was there and she answered EVERY QUESTION Nancy had. Mary Jo was kind, courteous, knowledgeable and very patient with us. Please don't let her move on to another career---SHE IS A KEEPER! Sincerely, Dennis Klak

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.