I've entered the store and had April to help me with my issue but in reality she was no help just added to the issue with he nasty attitude for no reason. She made a statement I asked her was she mistaken because of he statement and she instantly got an attitude and went ghetto neck roll and eye roll. I could've returned the same energy but I'll rather just save the next customer don't show here read more

I called to ask about 3 personal unlimited lines for my family. Someone answered which was nice. BUT They started asking me a bunch of personal questions like "what do you do for work?" Got irritated when I wouldn't answer. Refused to answer me about the phone lines. Then he told me the answer, then he hung up on me. Literally slammed the phone they were on down lmao read more

we purchased 2 new iPhones. We were told that we would receive $700 for each of our old phones, but they need to order the new Iphones. When we returned to the store to return the old phones, they would only give us $350 for each to the old phones. The salesman remembered us, and tried to change the amounts to $700 each. When that didn't work, he said we needed to speak to the manager. After waiting over an hour, the manager said basically too bad! THESE PEOPLE ARE CROOKS!!! They basically STOLE $700 from us! RECORD EVERY CONVERSATION!!!! I understand that errors happen, but they didn't even try to fix it!!!!!!! read more

Reverse racism is a thing at this store. If you are white and need assistance, they will go out of their way to help anyone but you. Took us 20 minutes to buy a charger after having to find one ourselves. No one offered to help. If I could give zero stars I would. read more

Stopped in today to find out why my bill was so high. The girl who was supposed to help me was rude , smart mouthed and wouldn't answer my simple question on who changed my plan. She said she had to have the guy who changed it talk to me on what we decided when i got my new phone. I explained the only change i made was getting a new phone. She walked off and instead of coming back to me, sat with another worker and out loud started talking about me saying "i aint fixin to explain this all day" She needs to go take her piss poor attitude out on her family and keep her butt home read more

My experience has been horrible. I signed up for a new plan with my wife and was promised a much cheaper plan that I was currently under by the in home expert that came to my new house while my internet was being installed(more on this next). Fast forward 2 months my bill comes in at $70 more than I was quoted. When I contacted ATT to figure out why they told me it was because my old phones were never returned. I made ever attempt to return these phones and ATT never sent me the return box to ship them in nor did my REP get them. I have been trying to resolve this for almost 4 months now and somehow no one knows what to do or who to talk to, this is still ongoing. To make things double worse my in home internet i had installed i am still waiting for the fiber cable to be buried in my yard. I was able to get far enough ATT to get the answer that the cable burial request was never submitted. I am no closer to getting my cable buried nor my bill fixed. The internet and phone are working fine and they seem to have no issue taking my money for them, but the customer service to fix my issues is TERRIBLE. read more

Went to store in Shreveport and was helped by a lady named anitra , after several rude and in general bad encounters in Alexandria this lady was an absolute pleasure and a true example of real customer service. She was very attentive and quickly answered all my questions and handled our purchase expertly, quickly and generously I can only recommend this place with five stars Thomas Buckley read more

Great customer service, anytime there is an issue on my account the managers and representatives are extremely helpful. I am always taken care of in the upmost professional manner, and leave happily with the greatest offers. read more

Heartless, for 5 months i have gone to the store. Each time speaking to a manager, being assured that all is well and that they changed the account to my name as my husband is deceased. They took the death certificate and assured me that the account would ve in my name. I have spent hours each month at the att store, paying the bill there. Manager assured me that they would take off other charges and told me what I needed to pay each month as I am still not getting a bill. I requested for a paper bill then I would do paperless. This is cruel and unjust to treat a LOYAL customer. Thus has been going on since March. I ha e spent countless hours on the phone, last call was yesterday and I was assured to go to the corporate store, which is where I am now. I am now told that I have a balance of almost 300$. I have made every payment at the att store and was told by the manager that the account was being adjusted. I am a nurse, a covid stepdown nurse. My job is very stressful and with my husband's sudden and unexpected death I have been treated with no respect or compassion. Now I'm here today at the corporate store, which is just an ATT store. I am going g to KSLA and I am contacting an attorney. ATT has been almost as bad as my husband dying as each and every month I have to relive this and tell my story again. I have called and in person each month and given my ID. Death certificate. Been reassured that the bill will be put I to my name. I have paid at the store the amount that was asked to pay. I am goi going to the local news station and am contacting an attorney. ATT IS THE WORST MANAGEMENT AND I REFUSE TO KEEP PAYING THIS HIGH RATE. I WAS TOLD THAT MY BILL WOULD BE APPROX 125$ a month with my nurse discount. Every single month I have been on the phone with ATT and have spent hours at the store. Now I'm being told that I have a past due on the account that I have pain every month and the manager said that they would discount the remaining balance as the bill had not been changed in to my name. Now I have been here at the corporate store and they tell me they cannot change the account to my name until I pa, almost 300 that I'm being told is owed and I haven't paid. This is the most unprofessional dealing I have ever been thru. read more

Terrible customer service. My parents drove five hours to have a phone switched to my grandma's number, after confirming with AT&T customer service over the phone that it could be done. When they arrived, the employees tried to con them into signing up for an additional line instead of just switching the number for an existing contract. Extremely manipulative tactics to make the individual store look good. read more

Absolutely horrible customer service. There was a lady who got really rude on the phone and when I asked her her name, she hung up on me. Not getting my business. Girl, bye. read more

Terrible service, I had two customers come in after me. They signed them into their iPad and helped them. I was staying in line to get help with a new phone and completely ignore me as I stood there patiently waiting to be helped. read more