Is there a ZERO star option?! We switched from Verizon to ATT on August 23, 2025 and we were told our monthly bill would be $152.83 plus taxes and fees. We received the following bills and paid the following: August 23, 2025: $105.00 + $78.82 + $396.60 (I understand that some of these were the taxes for the phones) September/October 2025: $597.27 November 2025: $375.90 December 2025/January 2026: $604.50 February 2026: $390.81 March 2026: $306.54 Every month, I contact the Store Manager in the Clifton Park, NY store because our bills are way over what they should be. She tells me the credits will hit our account and everything will even out. I stopped believing her in November. We set up auto-pay on Aug 23 (I gave the store associate a blank check w my account number in the store!) and it never took effect, we are being charged for insurance and who knows what else; the ATT statements are impossible to understand. I know we were told our monthly bill would be $152.83 plus taxes and fees for service and the payments for 5 phones, and that was the furthest from the truth. Well, here we are over 7 months later, many texts to the Store Manager, a few store visits and nothing has been fixed. When I don't pay the monthly bill in hopes of it being "fixed", ATT calls me every morning around 8:15am ET until I pay it. I have answered a few times, but there is no human on the other end to hear my story, so I give up. The wait time to speak to someone in a foreign country is a joke and I refuse to do it. They threaten to turn off our service when they call. This is something that CANNOT happen as we have a daughter away at college out of state with epilepsy. Every time, I am reassured me that it will all be fixed, so I continue to pay the astronomical bill because who has time to deal with this?? She escalated this to the District Manager in our area back in November when I went into the store to talk to her. I asked that he call me to assure me that he is working on rectifying this situation, of course he never called. I went back into the store in December and was told by the manager that the DM is STILL working on getting access to put in a request to fix our bill which will take some time. How long does it take for a DM to get access?? I don't believe it for a second, this is ATT - I hope you have been IT support that this! Well, our phones were shut off last month, I unwillingly paid the bill in the store to turn them back on and here I am. My hands are tied, we are contracted for three years and I have overpaid by ~$1500 for 7 months of phone service. I feel ATT is stealing from us and there is noone that can help me. What is a customer to do? The Store Manager is lovely and talks me down when I go into the store, but she cannot help me and she is very frustrated herself. The DM seems useless and doesn't care, otherwise he would have called me by now to rectify this situation. I have even emailed the "President's office" FOUR times and have not received a reply. I work full time, I have three children and I serve on several non-profit boards; I do not have time for this, but I also do not want to pay any more. We are contracted for 3 years. I fear if we leave now, I will not get my money back. We are truly stuck and to say I am upset is an understatement. I am currently mailing in a letter of dispute to ATT (why is there no online option?!) And, I will be posting this review anywhere I can, "as the squeaky wheel gets the grease". I do not recommend ATT phone service, and I see many other reviewers here agree. read more

For the second time now, the staff here saved me! The ATT call center wasn't even taking calls. But I got immediate help at the store. It's worth the trip! read more

The manager at this store refused to stop correcting me about a phone I wasn't going to be. He tried to correct something I perceived differently than him that had nothing to do with my purchase. He claimed I was rude to him on the phone and was being rude in asking for him to leave whatever happened on the website about the model iPhone I wasn't even buying. I kept insisting he let it alone. I had an experience of him simply needing to contradict or correct my perception of reality. He set about goading me again and again. It was a first to be kicked out AT&T practically empty store as the only black woman there by a Black man. I simply asked him to move past the issue of correcting me about the iPhone I knew wasn't available when I decided to rent a car to buy a different phone. My iPhone 7 has no audio whatsoever for calling in or out. Been this way all week. I rented a carshare to drive to a store 30 mins away because it was the nearest store in a 50 mile radius with phones I wanted I stock. to be forced to leave over a moot disagreement is baffling. I even called a time out and he nearly stalked me down in his upset. Wouldn't leave me be. When I turned back towards him I asked for his card. He said I don't have one. When I asked for his name again, he refused. He wouldn't let me be. He told me I'm the manger. Ok. I still want your name. Got the assistant manger card on his kiosk and tossed it on the desk to get him to write down his name. He then accused me of "throwing" the business card at him. A business card!! Really. Why would anyone be triggered by that? It's as if he wanted to control the narrative, keep the fight going about a phone I wasn't going to buy at all!! Unbelievable!! I am unwilling to return to the Clifton Park store without an apology. Well. I can now say I was kicked out of an AT&T store. A first. Because I wouldn't let the manager correct me. Just wanted to buy a new phone that was only in stock so I can answer calls and do business during the shutdown. I don't have a landline. Clearly, I hoped things would have turned out differently. I might be dense about it but I get that this man, this manager felt belittled. I get it. I was dismissive of the "10 years with the company" line he stated on the phone. Got it. But that does not justify his reaction. For obvious reasons I'm disappointed and was upset. I waited outside the rental care for 10 mins for calm down and problem solved before driving with anger. He had no compassion and no idea why I needed the phone, and didn't seem to care. His side was all that mattered. I would have readily apologized if he'd given me a moment to speak uninterrupted or simply left me alone when I tried to disengage with a time out. I asked him 2-3 times before things escalated. I then asked out of mere frustration hold old he was. Lol. The amygdala got hijacked. Then he sent me off with a "have great day" jab! Totally insincere. That was unnecessary. And I get that I inadvertently triggered your button Mr. Omar Castillo! So you won! But you lost a $799 sale and because you were unwilling to share your name freely, I resorted to leaving a negative lengthy this review for your boss. I would have called but you refused to give me your card. Unfortunate; we both lost today! Could have been different. I may have misinterpreted the website on an Internet call with an agent online ...because I cannot call out. I had little sleep writing a paper due today. So I take responsibility for that. What troubled me most after was that Omar claimed "I have to correct you. It can cost people thousands of dollars to have the wrong info." This is BS. A justification for some eye for an eye injustice. I said let's leave that issue from before alone "I'm not even buying that phone!!" Just seems absurd. I lost $30 on the carshare. I've already sucked it up. I'd rather not do business if I'll be punished for my own thoughts. This was completely avoidable. I apologize for any unintended consequence on my part. These are abnormal times. We should all be a little nicer than usual. And understand with masks and all we may be misreading people without their facial expressions or misreading their tone. It's better to ask "is it your intention to belittle me?" Then maybe I'd have had a chance to counter that perception. Perception otherwise is reality. Signed, Phoneless. read more

Thank you to the manager for lying to us about our bill and phone service. Almost 2 years later and we still have not received the credit we were supposed to get. This place is a joke. Go to spectrum instead. Theses guys just lie to get you to give them business and do they can get the commission. Lie lie lie. Signing with them we wasted thousands of dollars. We have called them, gone to the store, texted them and every time they say they will figure it out this week and they do nothing!! read more

Wow! Totally underwhelmed . . . I visited this store after desperately attempting to rectify an issue online for well over an hour. Upon entering, I observed two staffers assisting customers; with one couple waiting for assistance. I was greeted with, "We'll be with you shortly," by one of the staffers. The store itself was poorly organized and appeared to be poorly maintained. Customer seating was lacking. The female staffer attempted to "multi-task", asking the couple what they needed while still "working" with a gentleman attempting to have his own issues corrected. She was able to answer their questionn fairly quickly, then returned her attention to the gentleman. It appeared that her attempts to rectify the issues this gentleman was having were not working; after several minutes, she asked me how she could assist me - she barely looked at me, did not identify herself and acted like she was less than enthused about being there. She continued to try to assist the gentleman, issuing commands to him while using the laptop and a mobile phone, without success. He eventually left, stating that he would figure it out himself. She then proceeded to replace my SIM card and returned my phone to me . . . I commented "Oh, this is great, I can see the difference in signal!", to which she sarcastically replied "That is the same number of bars you came in with . . ." I then apparently made a mistake and asked if we could review my plan to see if I could realize some savings . . . to say that information was begrudgingly offered is being generous . . . I decided that I wasn't willing to be made to feel that I was somehow burdening the salesperson and left. This experience was so poor that I am seriously considering moving on to another carrier once my phone is paid off in two months. read more

The manager was very rude and other associates were on the phone then would say rude comments while we were talking to another associate because we were trying to find out about an order. We wanted to start our new service with AT&T because we were told this service was better then all the rest. Now we will never go to that store again or switch to AT&T ever just . read more

Brought in my phone to see if they could assist me in any way with what was an ongoing issue stemming from their part. Not only did they do very little (which they told me was all they could do, fair enough), but the two employees acted somewhat rude and bothered by me asking questions and simply trying to figure out the issue. Not friendly people. read more

Traded an I-Phone in for a new I-Phone and was told we would receive credit off the new phone that would be deducted monthly from our bill. We have now been going back and forth with both the store manager Omar and assistant manager Ziar for 6 months! They keep telling us they are trying to figure out "where our old phone went and why there is no record of the trade in". We provided them the serial number for the phone and they have told us multiple times that they would resolve the issue and call us back but then a call back never happens. We had to go to AT&T and have an investigation opened against the store and are now in the process of reporting the old phone stolen with the police department. Now when we call employees are very rude too. Would not recommend or trust anyone at this store. read more

I went to this AT&T store to get assistance changing my father's old Apple phone to a new 12. We were assisted by a wonderful employee named Tyvie. He could not have been more helpful, polite, or knowledgeable about the products we were trying to activate. He went well above and beyond what I would have expected. I've been an AT&T customer since they took over Cingular wireless eons ago, and never once have I been shown this quality of treatment when coming into any of the AT&T stores for assistance. Needless to say, I was extremely pleased with his help setting up our device, and I was even happier with his assistance understanding how to use our new device. It was an excellent experience. read more

My phone was malfunctioning badly and I needed a new one ASAP. I ordered a phone online and a plan to go along with it and set it for pickup late on a Saturday. I assumed that it would be ready by the following afternoon since they were open that Sunday, but I got no email stating that it was ready for pickup. i tried calling that evening a few times and no one answered. The next morning comes and my order has been canceled for some reason. I was calling frantically trying to figure out what happened and no one answered, despite being open. Very disappointed with the lack of support I received, I ended up having to go to a different AT&T store. read more

Very happy with service I received. CJ made sure all my problems were solved before I left the store.

We went there today to get phones tv and internet. We came in the worker was on the phone and was doing personal business. She lives in round lake and was complaining about her tv and internet. She said someone will be with you soon. The other guy was busy selling a phone to his brother. We waited for 15 minutes and left. We did errands and returned a couple of hours later. The young man just got done with his brother. He ran around with an empty phone box which his brother left. He even called his brother. We explained what we wanted. He said without account information he couldn't help us. Which is untrue. He just didn't want to go the extra step. He said our Verizon phones would work with at&t. We came home and checked on the internet and it was untrue. We ended up leaving and were very disappointed. Your employees are putting personal business before the store and customers. Clifton Park NY is very disappointing read more

If I could give this store a big fat ZERO I would. I have been with AT&T 18 years. I only use a basic phone, don't need all the bells and whistle's! I have a LG 20 which last Saturday had nothing on the screen but all these different colors like the rainbow. Went to the store and was told by the sales rep that the battery was dead the phone was no good and he can get me into a new phone no problem. My next question was "what's this going to cost me?" Josh said "about $2.00 more a month then what you are paying now". I asked if my data could be transferred and he said no but this store Cell-Tex might be able to help. I had to pay $90 for the old LG 20 to pay off what I owed plus $65.00 to get this new phone activated. leave there go to Cell-Tex who said they could transfer my info they had to order a part that would be about $110 so I said ok and went home. Only to find out that the idiot sold me a phone for $799.85, which would NOT be $2 more a month it would be like $26 to $30 month plus God knows how many years to pay this off. He had access to all my account information and if he was a good sales person he would have advised me that there was a insurance policy on my LG 20 and they would replace it for free. I found this out because when I got home I called and the rep. sent me out a phone fed-ex and I received it last Tuesday at no cost but a $12.00 deductible . Took the phone to Cell-Tex and they advised me it was NOT the battery because if it was the phone would not have turned on. There was something wrong with the motherboard and they would have to keep my phones the old and new LG to have a specialist look at it and see if they can get info transferred. I went back to the AT&T store and had to wait 25 minutes to talk to David who just gave me one excuse after another, they are not Technicians they are sales people and that Josh is new BLAH BLAH! and he did not know how to do returns. I left and Wednesday went back to Cell-Tex who advised me there was a component in my old LG that was bad and they fixed everything and transferred all my information!!! YAY!!! My LG was not activated so I still had to do that at the AT&T store. I went back there trip # 3 only to sit for another 25 minutes to get David again who was the only rep in the store as the other rep left with customers in the store. David advised me if he stayed he would get in trouble and that his manager told him to tell me to leave the phone at the store and she would take a look at things when she came in. Leave my phone he said, they must really think people are suckers I said I will not leave anything here and told everyone that was in the store that the place was a beat!!!! That did I know when his manage was going to be there(what an idiot, like how would I know that!!!) but he said Saturday 9-5. I had had enough of phones and I was off last Friday and got up and called AT&T and got a very nice man named Steve who tried to activate the phone for me with the SIM card info and he must have worked over 45 mins with me trouble shooting. Steve explained to me that there are corporate stores and there are authorized agents to sell their products. This Clifton Park store is just a authorized agent. So come to find out there is a corporate store at exit 15,10 minutes from me. I can go there and they will activate my phone. I got a delivery from fed-ex with the stick that controls your Direct TV which was supposed to be FREE for 30 days and if I wanted it they would contact me per Josh!! So get to the store the guy gets me a new sim card and told me this stick I got would be a additional $65 on my bill that Josh signed me up for Direct TV or I would not have gotten that in the mail!!!! I'm livid at this point but I knew I had to wait till Saturday to see the manager. I get there about 2:30 and David said "Holly went to lunch" I asked "about how long will she be gone, " she can be gone anywhere from 30 minutes to 1 1/2 hours hmmm REALLY, I knew he was lying and he said he could not contact her! Amazing 10 minutes later she was back, miracles never cease. Holly talked to me like she was a robot and so very condescending. She had the audacity to tell me that Josh told me that the phone was much more expensive, if the jerk had told me it was much more expensive I would NOT have gotten the phone, I don't need a $800 phone my husband retired and we are down 30k per year!. I don't think " about $2.00 more a month" is the same as this is a more expensive phone. Holly was not happy with me as AT&T sent me a survey and I did not give the store a good review so needless to say she was not happy with me at all!!!! Holly proceeded to tell me that they gave me a screen protector, phone case,little plastic thing to put on the back of the phone so you can hold the phone better WOW!!! They didn't GIVE me anything but try to take me! Holly said corporate will tell me anything! Cost me another $45 to return the items to the shelf! WHAT A BEAT! read more