Claudia at the AT&T helped me resolve multiple issues with my account, super friendly and excellent service.

This store is scamming its customers. They promise one price, but you end up paying more. Don't go there -- try to find a different place instead. read more

AT&T Store - Mobile Phones Near Me - Davie, Florida

I had a terrible experience with a trade in at this location. I had a iPhone 14 Pro Max and I wanted to trade it in for a iPhone 16 Pro Max. I was told I could get $1000 with my trade in although I had a crack on the back screen but if I paid off my current phone which was over $500 I could get the promotion. Upon hearing that I decided to go for it and paid off my existing iPhone. Fast forward 2 weeks later when I finally got my new phone. I went to the AT&T store where I had to wait over an hour for anyone to help me. They were slammed. They only had two workers in the building. I was then told I would only be offered $700 for my existing iPhone and not receive the $1000 I had been promised originally. When I asked the ATT employee why, he said that 'it was because of my cracked iPhone.' I told him that the other sales person told me I would get $1000 when I was here 2 weeks ago when I paid off the balance of my exisiting phone and he said sorry, oh well. I felt scammed. I would have never paid off my phone only getting $700 back in the promotion. I called AT&T customer service and 30 minutes later I spoke to a lovely woman named Melissa, a supervisor with ATT, who credited my account. I feel like customer service needs to be trained at this location before it gives their consumer misleading information. After my ordeal, I read up on reviews and this isn't the first time that this has happened at this location. Beware. read more

This is by far the worst service ! I have been very polite and patient. But Clearly they are incompetent and don't want to work. All she kept doing is referring us to call customer service. Couldn't even swipe a card I couldn't believe she had me swipe the credit card . this is really frustrating. And also she was very disrespectful. I don't speak Spanish and continued to speak to me in Spanish and kept correcting me about it. I do not recommend coming to this location. read more

My husband and I have experienced the worst of AT&T over the last few days!!! I am beyond livid at this point! A few days ago my husband went into this AT&T store to order the Samsung Galaxy S23 Ultra. There were none in stock, so the associate said he'll order the phone and have it sent to our home. The phone was hand delivered to my husband at home by a rep of the company. It was a nice touch, but the wrong phone was ordered and we were going to be charged a re-stocking fee!!! The next day we spent 3 hours at the physical location w/ no resolution in sight!!! The customer service is horrible. They have no regard for their customers! read more

For Anastasia Mazen, manager When I arrived Dillon was helping a customer, but took time to direct me to the low chairs to have a seat. As I waited, he came to me and said there was one more customer before you. Shortly he came to me, analyzed my situation and recommended a solution. What a guy! He was so polite and knowledgeable and in 35 minutes I had the info written down by him and he handed me that info and I left. I just can't ever remember encountering such a resourceful salesman anywhere. This was truly a magic moment and he didn't make a cent. No pressure, intelligent, caring people are so rare. Thank you and if you need someone to rely on, Dillon is the man! Made my day for sure. He'd be my choice if I was hiring to work for me. Thanks again and have a good day. read more

No sense of urgency. I believe in my heart that if a fire was to break out in the store, all the employees would die. I walked in and there was probably 7 people waiting, two AT&T employs literally doing nothing. I mean yes they were helping customers but how long does it take to help a person? I waited 21 minutes after putting my name on the waiting list. I walked around the store like a zombie hoping somebody would help me, nobody did. Absolutely disgraceful. read more

AT&T Store - Mobile Phones Near Me - Davie, Florida

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I stopped in here tonight ONLY looking for an iPhone 13 promax case because I pre-ordered my phone through AT&T - it got delivered - and I do not have a case - or of course - the block charger for the C cable conversion in the new iPhone I walked in the door - and there's two people there I thought they were both working there I asked "do you guys have iPhone 13 promax cases?" the one guy points to the wall - says nothing and then they're both on their phones looking down no iPhone 13 cases so I approached them again and I said "do you have any iPhone 13 cases ? because I just looked on the whole wall and there's no iPhone 13 cases" the one guy says to me (maybe 37 - 6'1 - black guy - same exact guy who just pointed me to the wall when I walked in) "I'm with a customer and you're interrupting me" and holds his hand up in the air to me I thought they both worked there - but apparently one was a customer so I said "OK - but I'm not interrupting you - and it's a simple question - do you have the cases or not?" The customer then says to me "well I'm gonna have to disagree with you - you are interrupting" literally all I wanted to know is if they had a case !!!! JESUS!!! in all the time it took these 2 assholes to be intentionally be rude as fuck to me - the store employee could have in the beginning just said "NO" and avoided the whole situation usually when you enter AT&T you have somebody working there who's going to greet you - as they should have more than 1 employee working the store - then this type of ridiculousness would never have happened WONT RETURN HERE ANYTIME SOON because - like MOST places in S FL - people have a HUGE attitude - and have NO IDEA WHATSOEVER WHAT CUSTOMER SERVICE IS FUCKING RIDICULOUS!!!!!!!!!!!! read more

The associate I had was solely concerned with making a commission. I was there for 1 reason. I didn't ask about my plan, bill, internet etc but for some reason she was more concerned with trying to upgrade me to an unlimited plan when I don't use anywhere near the amount I'm currently allotted. Needless to say I left without my issue resolved because I wasn't budging and was beyond irritated! This place has really changed. As a another commenter stated they are out for their pockets only.. Laurie/Lori please focus on the customer's issue at hand and keep your unsolicited commentary to yourself. Just awful! read more

By far some of the worst customer service I have ever received. I came in to help fix a problem for my mom and the representative didn't even try to assist with the problem. He told me to call AT&T. read more

DeVry should give all the employees at this location academic scholarships. I'm not fluent in Yiddish nor Romansh, but for some reason when I say," my phone is under warranty", neurons stop lighting, synapses shut down, and full spectrum dementia sets in. I didn't ask about my balance, I didn't ask about upgrading to a new BS phone, I have no interest in switching my home internet provider. My phone stopped working and it's under warranty so I came in to have my phone replaced. Is this that difficult to understand? Am I the last "brain" standing? Are people in America becoming this stupid? I know there are people who actually do support the Donald. But for the love of Christ, If I say my phone is under warranty, why not just check in your wannabe Apple Genius tablet to verify what I am stating? Instead you want to argue with me and then ask me if I want to upgrade my phone and question me about my home internet provider? read more

I have purchased several phones from this store over the years but I will never go back. I wanted to upgrade my wife's iPhone 5 to the new XR two trips and they never had one in stock (except) for the 256 k model which was more phone than I need. The sales clerk seemed interested in selling my AT&T telephone. We bought a 35 case for my grandson 8 but he wanted a different color. Sent him back WITH the receipt but they refused to credit it or exchange without my password. When we made it back ourselves from out of town they said it was passed their 14 day returns period and refused to credit us. They seemed UNCONCERNED they were losing my business with a family plan of 4 phones. I went to the FOUNTAINS store and Marco took care us promptly. AVOID THIS STORE THERE ARE BETTER AT&T stores close by! read more

Today I had the pleasure to be refused as customer , I did not know AT&T employee can choose who goes in and who does't . I'm contacting the corporate office and i really hope they will take care of this . Apparently there is an employee that decide if his time is worthy serving you , other wise he close the door on your face and lock you out like customer service is something that never existed ! Save your time go Somewhere else read more

ABYSMAL customer service if you have a problem that needs to be resolved. So here's the back-story: I had ordered a new iPhone through AT&T and made a mistake, ordering one with the wrong amount of memory. I came to this store to exchange it for the correct phone (with more memory--a more expensive phone). The employee was happy to help me with that, all good so far. Then I asked whether I could return my old phone in the store rather than sending it in the mail. Here's where the problem started. The employee told me that the old phone was mine and paid for, and I didn't have to return it at all. Well today I found out that was incorrect, and the phone is supposed to be returned in 2 business days from now in order for me not to be charged for it. Of course, that put me in panic mode, as I no longer had the return label or box (I'd been told I didn't need to return it after all). I was able to call the customer service # and get a label emailed to me to print out. The person on the phone then said I could go back to a corporate store (I.e., this one) to get the phone sent out. Well, I went back to the store and got a manager, and explained to her what happened and that I was worried about the phone not getting back to AT&T in time to get charged. She said she could help me with packing up the phone, but couldn't anything about when the phone arrived, and that I'd have to call corporate to deal with that (even though this is a corporate store and it was an employee from this store who gave me the misinformation). She didn't apologize for the misinformation at all, offer to follow up with corporate. Then partway through helping me with the minimal task of getting the phone boxed up, completely disappeared for a half hour and forgot about me. Then another employee (who was sitting with the same manager at that point), came over and asked if there was anything else they could help me with!!! Finally the phone was boxed up (after my having wasted an hour at the store with nothing else having been done and virtually no other customers in the store at the time, and most AT&T employees sitting there doing nothing but chatting with each other). When I mentioned that I was concerned about the other employee giving other people the same misinformation, and the fact that nobody had even asked when I was there or who had given me the wrong information, it was laughed off by the other employee (the manager couldn't have cared less and, as mentioned earlier, never even bothered to apologize). No wonder employees at the store give misinformation, if the store's managers can't be bothered to correct mistakes or do any type of service recovery whatsoever. I work in the customer service industry, and what I saw here was a classic example of what not to do, and sheer laziness on the part of a manager. The message I got was a very strong "we couldn't care less, why are you bothering us?" It's a shame that this manager and store take so little pride in the level of customer service they deliver. I'm seriously considering switching the 7 people on my family plan to a company that actually cares about its customers. I know there are plenty that would be willing to do a buy-off for 7 new customers. The message is clear: this is a company who will work hard to make a sale, but couldn't care less about you as a customer, or about the level of customer service being provided, once they have sold you a phone and a plan--it's only about getting your money. I would give 0 stars if I could. DO NOT GIVE YIUR BUSINESS TO THIS STORE, or to AT&T if this store is representative of how they do business. read more

Buyer beware!! The customer service/sales reps at this location are looking out for their pockets, not yours. (They get paid on commission). My wife & daughter came in to upgrade my daughters phone and was told she would get a $700 credit for her existing phone and only needed to pay off the balance. Find out 30 days later they are crediting the $700 over 36 months. This was never mentioned and we would have gladly paid the phone in full rather then this option. I came in with my wife and pressed the rep & manager who acted like they didn't know what we were talking about and lied to our faces sayin we will see a full credit in 90 days, lies upon lies. They will tell you whatever you want to hear to get you to sign on the dotted line or get you out of the store afterwards. Complete scumbags!! read more

Wish I could give this place zero stars, the service at the store location is just as bad if not worse than their online and phone service. I live in Hialeah and we supposedly got Fiber service in the area, come to find out that it's not really true Fiber. It's a Fiber to copper connection, which means throttled speeds, which ended up being a bonded pair install. Not only didn't I get the service or internet speeds I signed up for I got the worst service possible with their so called "Loyalty" department, which told me I could return the items to the store and that be the end of the matter. Now I get to the store and I am greeted by the manager who asked what I came in for. I replied I'm here to return this equipment per your company's phone support, to which she replied she can't do that and told me I had to go to USPS, and they do the return there. I told her that over the phone they said I could return the stuff here and she refused to hear me out and threw them under the bus and said that's not how it works and proceeded to pass me off to someone else. At this point I don't have the internet service I signed up for. The phone support lied about how things worked. To top it off the management at the store didn't give enough of a care for a wrong customer to try to be more helpful. Finally got one item returned after being in there for an hour and a half. Seriously they need to work on their customer service, their phone center needs to be retrained, and they need to stop lying to potential customers. Slight update and last bit of AT&T employees not knowing their own system and their partners systems. The return location is UPS not USPS as told to me by the manager, and you don't need your account number for them to send back their useless modem. Final thing that makes no sense AT&T can not take back a U-Verse modem but can take back a DSL Modem, they come from the same company, they should be able to be returned to the same locations. read more

Well I Needed to do the dreaded upgrade my phone mission after it decided to die on me. I walked in with my family and was greeted by a nice and courteous employee by the name of Anthony Odierno. He asked me the magic question how can I help you? Well an 1 and 30 min later I walked out with 2 phones and a tablet. That is how he helped me. (lol) Let me explain. Anthony used his charm and step by step explained my options. I needed to upgrade one phone and then get a basic phone no internet for my young son. He was patient us as we went thru different phone options and pricing. I explained my concern on cost etc and he was able to explain how in the long run I would be saving. They were even running a promotion on the tablets and I was able to walk away with one as well at no cost to me but only a small monthly charge that was worth it. The store was organized and clean. Staff was friendly. It was a friday afternoon at 4:30 I walked in. Anthony was able to attend to me quickly and efficiently. Overall I was happy with my experience at this ATT location. If anyone is looking for a new phone or upgrade. Visit ATT Davie location and ask for Anthony. He is great and will help you with your cellphone/tv/home security needs. read more

AT&T Store - Mobile Phones Near Me - Davie, Florida

I came in at 1:30 and told the salesperson what I needed, every detail. I told him that I only had an hour and he told me that was plenty of time to download and transfer all my data. It is now 3 pm and I am still waiting. I had to cancel meetings. When I asked to speak to my salesperson I am told he went to lunch. Wow! Does anyone care anymore about customer experience? read more

horrible customer service. they are rude and are not very knowledgeable. i have never experienced such poor customer service and such rudeness. do not go here this place sucks!!!!! i have never been treated like this. i have never been so unhappy with att as i am with this place. i can not reprat this enough ... rude rude rude and just f'ing rude and unhelpful i would give negative stars if possible read more

Tyree and Anastasia were very helpful and patient helping me set up my new cable and internet account. Preston the technician was friendly, knowledgeable and was awesome too. read more

Assistant manager Jose lied about his position stating he is the General Manager of the location and will not help a 20+ year customer with cell phone case exchange because box was not there. Jose stated he will not lose $40 for anyone in any situation. read more

Well, I have to say I have Never had good luck at these stores.... always, so busy.... feel rushed... NOT TODAY!!! this guy Joey sat down with me, gave me some great information and took the time to teach me some things about my IPhone and my IPad! What a great customer service day! THANK YOU JOEY read more

customer service was horrible. instead of assisting me with my device she was unhelpful letting me know I have to call 611. why can't you assist me and remove what i need to be done in the first place. these 2 ladies needs to go back to training 101. I had a long day at work if I wanted to speak with someone over the phone I would do so in person works for me I see better result. this incident happened on 1/9 at 6:30pm. i suggest manager of store look into these young ladies working on said night. they should not be assisting any customer they lack the customer service skills they need to service any customer. read more

Whatever you do, do NOT let Gregg assist you! He does not know what he's doing and I've had nothing but problems with my service and bills since I bought my new iPhone and iPad. I've had to make several trips back to the store, as well as five phone calls to customer service. Hopefully, finally, the issues are resolved. Again, if you see Gregg is your in-store rep, I highly suggest you ask for someone else. read more

I came today looking to upgrade two of my Cel phones, I been with this company for over 10years and I explained to the guy that I want them to match the promo that xfinity mobile has where they have unlimited data, calls and everything in a plan of no more than 45 with no hidden fees. Plus the cost of the phones which is the same than any phone retail. The first and only answer from this old man was go with them, he didn't had any idea of who are their competition and no idea on how to persuade the customer in trying to stay with them. It's really sad to said but after this many years it's time to leave them and looking for better service and better customer service. No attempt= no customer. Oh! One more thing they make you wait about 1/2 hour before they take care of you. read more

I wanted to share an absolutely terrible and uncomfortable experience I had at ATT in the Davie Tower Shops location recently. While I was browsing the store on the waiting list to be helped I was disturbed by what sounded like a man yelling. I then immediately directed my attention to this and made my way over to see what was going on. I found a tall, African American, ATT employee yelling at which seemed to be a 70 year old woman. I heard things like, "I'm not a mind reader" "there's only one phone" "I can't deal with this right now" "how do you not know what Icloud is" Dude she's 80 no shit she doesn't know what Icloud is... The little old lady seemed to be a sweetheart and had no attitude towards the man. It was obvious she was a little confused and wasn't quite sure what she needed. I then went ahead and sat down directly next to this old lady who reminded me a lot like my grandmother. The gentleman proceeded to disappear in the back of the store multiple times clearly frustrated with the elderly woman. Leaving her sitting there not knowing what he was doing or when and if he was even coming back. I was bothered and made a complaint to the manager. I'm not sure if this is how ATT normally treats there customers but I can guarantee if that was my grandmother and some grown ass man was talking as rude and disrespectful as he was, this situation would be known to a lot more people than whoever is receiving this email. This POS deserves a lot more than a written and verbal complaint and if I were his boss he would have been fired on the spot. I believe his name was MARCUS. read more

Terrible customer experience from the start arif rafi and nadir hudani should not be employed by AT&T I walk in the store walk over to the iPhone X which I was interested in getting for my upgrade the guy arif rafi was explaining how it goes and without asking what I need help with he could care less he just wanted the sale for his Commission I made a phone call to my wife to ask her if this is the right option for me he was not very helpful and didn't seem to know a lot about my account when I gave him my information I asked him if he could tell me how much my bill is now and what the difference will be once I buy the new phone he said he dont know so My Wife said that's crap put me on hold and contacted someone from AT&T got the information when I asked him why couldn't he look up this information he then started getting snappy and so did I then his friend/coworker proceeded to come over and insult me and tell me how can I help you I asked him why can't he help me the gentleman proceeded to say he doesn't know how to basically I said I need to speak with the manager he said there is no manager I said I will have to file a complaint he said do whatever you want they won't do anything anyways so I said this place is a joke and left in the end I went to a location in Cypress Creek and they were so professional and excellent and friendly and knowledgeable it was great ps I wouldn't even give this location one starbut it wouldn't let me post a review without a rating read more

Just awful. The associates are solely concerned with making commission. If you're already a customer and you have a question about service or support you're better off calling the 1-800 number. I'm not kidding, the people who work here will treat you like a burden if you're not interested in buying something. read more

wish I would have looked at the reviews before I came in. The guys here are extremely rude and unprofessional. They act like helping you, aka their job, is such an ordeal. I stood in the store, under the pick up sign mind you, waiting to be greeted, addressed or helped for a good 20 minutes. I had to flag an employee down for help and he was so rude from the start. I'm really not one who's big on customer service, I don't need you to go above and beyond (even though it's appreciated). but basic decency and kindness should be given and that was nooo where in this store. When someone walks in your store, it's not hard to say "welcome we'll be right with you" or something along those lines. But nope, there was no greeting and no help even though I saw 2 guys doing nothing just running to the back!! I would have understood if they were helping other customers, but these guys weren't. The one who I had to flag down went to the back 2-3 times doing nothing!! what should have been a quick phone pick up ended up taking around 40 minutes. don't come here, don't let them get commission of your money. read more

Yesterday my fiancé and I worked with Ryan for a long time. He fixed our billing issue (yay!) and upgraded both of our phones. He took the time to make sure we understood everything he was explaining and made us laugh throughout the process. This was my first enjoyable experience at AT&T and I will only ever go see Ryan again if I need something. I suggest you go see him too! read more

I was here on Friday, November 29, ileana took my TV and internet order, I charged the activation cost that was around $ 23 spent 4 days and nobody went to place the service at home, after those days I returned to the store and Abel attended to me and told me that Ileana had placed my order to an incorrect address and that she had been unprofessional when placing the order to an incorrect address said she would solve and notify me ... two days passed and I never called and nobody from The company turned to me regarding the service that I had requested and paid for so I decided to return and again another person named Michael attended me and supposedly sent some technicians to check the condominium because again he did not know anything that had happened, I decided to wait and again nobody ever went to my home and I went today Friday, December 6 to cancel and that the money from the activation would be returned, Sarrah attended me she tried to help me but then after an hour In the store she told me that she could no longer help me and that I should call to do the whole process because she never knew what happened with my service and I am calling and it turns out that I must wait the next working day to try to make my claim and return my money. All this happened under the supervision of "La MANAGER" Anastassia which never had an interest in solving my problem ... They probably do not read this comment comfortably probably do not read this comment but you should NEVER think about visiting this store that is attended by people not professional and offer THE WORST customer service. read more

AT&T Davie is a scam! Do not get AT&T cell service if you live in Davie. They do not have any cell towers in all of Davie, so chances are you won't have reception in or near your house, and they conveniently don't tell you that when they are signing you to a contract. I didn't know this and went crazy trying to find the 'spot' in my house where I could make a phone call. Finally I went back to the store and they told me that they don't have cell towers in Davie, but its 'not their fault', and it was past the date where I could cancel my contract without penalty. They said they would sell me a booster for $150. I said if a booster is required to get service, it should be included with my contract no additional charge. They said no. So they don't give me service, but I can't cancel my contract or get service without paying extra for their booster. This is a fraudaulent business practice and I intend to initiate a class-action claim. read more