Just spent two hours trying to upgrade and add a line. And left with nothing. Salesperson could not…read moregive a reason why he was getting errors couldn't geso I asked to just give me my cracked phone back. And he said good idea and blamed Verizon. While there six customers cane and went and he barely acknowledged them. Buy on line or go down to AT and T store.

Just left this store in Delavan WI. Both husband and I were looking to upgrade phones. Woman named…read moreCassie sat down and began to look into what offers or options were available. The gentleman also working had a much friendlier personality and we should have continued with him. Cassie suggested a phone for the upgrade. I asked to see the phone and she reluctantly walked us over. She said we could not hold the phone as it was locked. The other worker kindly brought over the keys and unlocked the 2 phones we were considering. While holding the phone it was connected to a cable that was fed into the device the phone sat in while locked. I attempted to put the phone back on the holder and pulled a bit on the cable thinking it would retract in. Cassie basically yelled at me for pulling on the phone. We are 50+ yr olds who do not need to be yelled at for the way we were looking at phones. There were no other customers in the store at the time. We grabbed our phones and cases and left. We will still consider new phones but definitely not from this sales person!!!

Sooo... been with Cricket for awhile. Was having major issues yesterday and today trying to login…read moreinto my cricket account. After almost 3 hours on the phone today with Crickets customer support, I decided to hang up on them and just take it to the store. The reasons why they said it was not working was the most ignorant nonsensical crap I ever heard coming from tech support. Anyway... I walk in, and a really nice gentleman directed me to Beth. Yep, Beth is a rockstar! Within minutes she got it working. I told her what the tech support told me too, and she even said that their reasoning made no sense. Well, in the future if there is ever a problem again, I will just go into the store, no more phone tech support. I am super happy with this location. They are all super nice and know what they are doing. It's a rare thing to find good customer service anywhere anymore. Thanks Beth!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Delavan store today.

The customer service here is great!! The atmosphere is very welcoming and as soon as I walked in…read morethe door I get welcomed and taken care of

went in to get a new phone the woman in there did not even acknowledge me another person came in…read morewent to help him right away they use to be a good place wont go back for sure

Purchased new phone and package from s sales person at a booth in Walmart. Went to Spectrum office…read morefor help. I was told you didn't buy phone here, just follow booklet and do the setup yourself. When I said" come on help me ". I was asked to leave. This was by my Florida home in Palm Harbour.I live in Illinois. No Spectrum office near me. Terrible service, never recommend them. I'm sending phone back.

Where to begin... I stopped in the store in Elkhorn around a month ago. I wanted to replace/…read moreupgrade two phones (S21ultra) to the latest model. These are not an inexpensive purchase. I had the misfortune of dealing with the absolute worst customer service representative I've ever had to deal with. The rep, Sarah or Sara, I'm not sure which because she refused to give me her card. As I enquired about my plan and upgrades this representative became more belligerent than I've ever seen. First she said "your plan qualifies for nothing". She seemed really agitated the I had chosen a plan for the cheapest bill. "Why would I ever want to do that?" I asked about the cost of qualifying plans in order that I may upgrade. Because, you know she didn't offer that kind of helpful information. She said what I wanted would give me a bill of $290./ month for two lines. Slightly unrealistic. Why would I want a lower bill. When I asked about just adding the two phones to my current plant, she said it would increase my bill to $180./ month. Not great but at this point I'm stuck. The S21(s), purchased directly from Samsung. So unlocked for any carrier. They replaced S8(s). All with USCell. I enquired about paying off phones early this... peach got down right rude. She told me these were being given to me and that I don't understand how a lease works. Make up your mind silly woman. Are these gifted? Or are they leased? Or am I purchasing them at an increased bill from $108. to 180./ month. So $78./ × 36 months. So $2,808. for two phones. I ordered the two phones from this piece of work. I should have gone to a different location. I left and went to the location in Lake Geneva where after explaining my experience, Colleen, the exact opposite of Sara or Sarah helped out. Colleen rerouted the phones to the LG location. From the most unpleasant experience ever to friendly, pleasant, accommodating. All the things you want and frankly expect from customer service. Colleen your the best. Sara you suck sh!t. Pardon my anger. It took me a month to cool down enough to write this review. Patrick McCrank

Have been in the fold for a number of years and have never been disappointed with a visit to one of…read moreyour agent locations. I am compelled to champion SARAH CROSS in the treatment given to my family in connecting service to my mothers phone. She lives in the Lakeland Health Care Center and presents many unusual challenges. I am awe struck at Sarah's tenacity particularly when she is dealing with unusual cases amid numerous customers requests. You are indeed fortunate to have a person of this high calibre as part of your overall team. I Do hope she is appreciated. Joseph P. Rezek